Comfort Inn and Suites Near Medical Center

Great customer service and stay

Inside pool was cold and murky looking. Breakfast options could be improved.

Nice swimming pool

The room was dirty, sheets were stained and our door didn’t close correctly.

El cuarto estaba limpio

Property not maintained hotel elevator had wires sticking out. Room smelled horrible and there was mold looking residue on the vents. Next time I will make sure and check the reviews before booking. The carpet is the worse thing ever for hotel rooms woke up super sick from the smell.

Mold odor very strong

Also, clothes I had washed wouldn't dry at all.

Location

Everyone was amazing and super friendly. Felt safe and the hotel location is wonderful!

Everything was good.

Everything was ok but the smell of the room was awful like wet carpet and humidity.

Todo lo que necesitas por el precio. Limpio y servicio atento. Desayuno bueno. Parking gratis. A tan solo 10 minutos del downtown. Excelente alternativa.

Thank you

The room was somewhat clean but the overall maintenance was disgustingly underkept. The curtains had mold on them. The bathroom door had rust on it. The lamp and ceiling had stains on it. I’m never staying here again.

This place has a 50.00 dollars deposits. You can pay cash or credit cards. Hotel.com does not tell you about this extra charge. This was a inconvenience for me due to going on a business trip and with a minimum allowance. I was able to stay but i have to wait three business day to see if i get my 50.00 dollars back. Not feeling like booking this place in t he future. Thank you.

Clean room and breakfast mediocre. Inconsistency in the cleaning room process.

I stayed for 5 days, was not able to get housekeeping for even one day after requesting it multiple times. Staff was not helpful when trying to request or ask for help.

You better be prepared to pay a refundable deposit of up to $250 at check in or you will be turned away. I drove from Austin with my mother. Had planned to invite my granddaughters over to swim with me. And they would not check me in because I did not have a $100 deposit. I could not believe it. I had to sleep on my daughters couch sat night. And I'm still trying to get a refund. I will never book with them again. I cannot tell you anything about the property as I was not allowed to check in.

I agreed to let house keeping’s to clean the room and the only thing that they did was empty the trash can and make the bed. They didn’t change the bedding,vacuum or clean anything. I was in the room I witnessed it.

The staff were respectful. The sofa bed had some rust stains. I spoke to the front desk and they reassured me they were only from wear and tear and provided me with some clean sheets. The rooms were very spacious and the beds were comfy. Overall, great for the affordable price.

The room was just ok the bathroom looked old and the toilet had pee stain on the seat we asked for a room change which they readily gave us but the other room was not better. There was a lot of homeless people in the yard.

It was pleasant. The breakfast could have been better.

No comment

Not much. Couldn’t get past the smell. Strong chemical smell caused my husband’s nose and eyes to burn. It’s old and needs a good updating. We didn’t spend the night. Found a better place in a better location.

Solo la puerta nesesitaba mantenimiento

Good

Upon arrival the receptionist did not greet and I had to get her attention twice. Once checked in the curtains in the room do not close so people outside are able to look into the rooms on the first floor. The breakfast was not good. My family and I left a day early due to these conditions.

It is a good place to stay for a couple days specially if you are visiting, most do the day you are out exploring. Recommend :)

Not a very good experience 😕 😞 😔 Young man later was very nice. Bathroom not very clean. No complimentary water. I

This was my second time staying at this location. The first time was questionable, but I was giving the benefit of the doubt. I had to fly into Texas a second time and I chose to stay at this hotel again because it’s less than a mile from where I was working. It is an absolute dump. The bathrooms need to be remodeled or at least repaired so that they are functionable. The overall facility was rundown in my opinion.

The worst

This was place disgusting! As soon as you walk in it smells. The hotel is old and dirty, we had 2 rooms and both smelled horrible. The bed sheets and towels smelled horrible. The bathtub was very stained, this is the worst hotel ever. Will never stay here again.

My experience at Comfort Inn was absolutely unacceptable. The sheets were dirty, the bathtub was filthy, and the refrigerator was not clean. There was visible mold on the ceiling and around the ice machine, and the entire place smelled like smoke. For a hotel, cleanliness and basic hygiene should be the bare minimum. Guests pay for a clean, safe, and comfortable place to stay, and this property fell far below those expectations. I should not have to question whether the bedding, bathroom, refrigerator, or other areas of my room have been properly cleaned. Management needs to take these concerns seriously and address the cleanliness and maintenance issues throughout the property. This experience was disappointing and uncomfortable, and based on the condition of the room and facilities, I would not recommend this hotel or choose to stay here again.

The staff was very helpful and very attentive.. the property does need some maintenance but overall it was a good stay..

Dirty and old

Need bacon on breakfast thats about it

Always very clean an respectful Need bacon on breakfast thats about it

A lady was too busy watching her show. She ignored me completely. 0 courtesy skills. Will never stay there again !!!!

Great hotel for the price, would stay again

It is a beautiful place, it just needs to be maintained. The entrance needs to be pressure washed, both the maintenance team and the cleaners need to maintain the place.

Very clean place

We slept really well and the staff was welcoming.

Not again

We stayed for 4 nights, in that stay, our room was only cleaned 2X. One of the times, bed was made but the sheets were not even changed. Rooms have and old musty smell. Breakfast was the same thing every day with no variety.

Upon entering our room, we noticed earplugs on the chair and a hair clip on the lamp. The staff didn’t turn the room over, even when asked. They didn’t take out trash or refilled the toilet papers and towels. When we asked, we were only provided 2 towels and 1 toilet paper in a 4 person room. They didn’t have quarters for their quarter only washer and dryer machines. Had to go to a nearby gas station to covert cash into coins. Just inconvenient.

The front desk service needs to work On her attitude and be kind at least say “have a good day”

Never booking here again, I get to room after a long drive just to find MOLD on the ceiling near the window and bathroom not only that but INSIDE the A/C unit, I was in complete disgust, went to the front just to tell me they can’t help till the morning, so I grabbed my things and left because how do you expect someone to sleep in a room with mold, I was very very disappointed.

Exceptional

Overall nice stay, could use an update.

Second time staying at this location and its a decent and affordable hotel. I would rate 8/10 for overall cleanliness.

Poor

This Comfort Inn is amazing. The grounds are well kept. The staff were very helpfull. The Lobby is inviting with couches and a large TV. The pool and hot tub were great and relaxing. The room was spacious, clean and in great condition. The bed were very comfortable. The best part of our stay was the morning breakfast. Eggs, sausage, waffle, juice, fruit, coffee, tortillas. We will definitely be back soon.

Our first room was dirty with food on the floor and blood stained sheets. I told the front c

The hot tub had no controls and was barely warm and the water in both the pool and the hot tub were light green, not well maintained or cleaned. The breakfast was decent, eggs, sausage, bread, cereal, waffles and juice & coffee. Staff were very polite and helpful. Location was good as you have an IHOP right next door and a chicken place called Bill Miller, just a walk across the parking lot.

The room was clean, despite of the wet humid smell, the carpet felt like it was wet and not due to it being cleaned.. it was musty, humid and the a/c was definitely not helping since it was not working properly. When the a/c would turn off, you can hear it actually dripping water, which is why I think the room smelled horrible. I'm sure that it was definitely moldy, since a towel that was left on the carpet actually was stained black, due to the carpet being wet and dirty and moldy. I did complain to the front desk and they suggested me, my daughter and 2 grandkids (ages 5 and 1) move to another room down the hall, the room was a mess, not musty, but a mess. Room service apparently had not cleaned it and was a mess, the beds were not done and the restroom was a horrible mess. Of course I was going to have my family sleep in a used bed, which I know they are all used, but the room felt as if it was just used for a quick hookup and the couple left.. so no thank you, decided to keep the musty smelly room. Will definitely be the last time we stay there, since we have previously been there. My sister in law and her kids stayed in the room next door and her room was nice and clean!! It even had a closet door, which ours seemed as if the closest was torn apart. The door was damaged as if kicked in, the wall separating the sofa bed and one of the queen beds, had paint chips and not even touched up.. the hotel needs a lot of upkeep. Will not stay there ever again.

Staff was not helpful at all. Worst part of all was "breakfast" it was ridiculous. People in charge was unprofessional.

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Good hotel

Great place to stay!! Maiden concert was great

Key cards kept blanking out. It was cheap for one night. Breakfast was fine, but no ok. Bedding was good. Shower made odd noises but got hot

The smell of the room wasn’t that pleasant. The cleanliness could be a lot better.

It was peaceful We were having problems with our key to open the room. We had to bother the receptionist, to unlock our room.

We were having problems with our key to open the room. We had to bother the receptionist, to unlock our room.

The. Indian owner rude. Owner.

The staff opened a window to take our reservation and give us keys. The linen on the bed was horrible the towels in the room were worn out. The door when you closed and locked it had a 2 inch gap. Was not safe to stay there. Got another hotel down the street came back in the morning to check out. Would not book it again.

The beds were very comfortable. The air conditioner kept the room. It has an indoor swimming pool and hot tub. The breakfast was good with many different items to choose. The staff was friendly and helpful.

Easy

Great everything, nothing wrong with anything and staff friendly

Good spot for a quick day trip

It was decent for the price and stay . Didn’t have a remote for the tv and cleaning could be a bit better overall good .

There was a baggie of meth hidden behind the microwave nob, that was broken. I notified the front staff they didn’t seem to comprehend the situation. They sent someone to “clean” the person only had a dry terry cloth rag and actually said to me “is this the only problem” I explained to him these are DRUGS i had 3 children in the room. Also the pull out bed looked like a crime seen. Unfortunately we checked in late and didn’t have any option but to stay and since I booked with Hotels.com a 3rd party I know it’s impossible to get a refund. We all crammed in the two beds since the pull out couch was clean. Also the parking lot had busted out vehicle windows on the ground. The only good thing was the breakfast. In hindsight I should have called the police. Just a horrible experience.

Clean, friendly, location

Clean, friendly, location

Staff getting me to a room that accommodated my disabilities.

It’s worth the money they charge. It’s clean and comfortable

The room had mold in it reported to the front desk they didn’t offer to change the room , room was never vacuumed, the price was good but you get what you pay for definitely wouldn’t stay their again and wouldn’t recommend it unless you are just super short on cash

Terrible smell, need to be cleaned better. We weren’t the only guest that said so.

Fast easy help easy

I tried to get my room after it was already paid for and processed all the money they said "we dont have any rooms left and we can't issue a refund you need to contact the third party for a refund" knowing it was their mistake. I took 3 days to get the money back.

Nothing!! we moved out after the first night

The whole motel smelled like mold. There was mold in the room curtain and shower walls.

The room inside where needed maintenance.

We arrived to a clean room. Check in was seemless and took a very needed rest

Would definitely not recommend. The room smelt very moldy and musty. The bedding was not clean. One of the beds had a crusty stain at the top and a makeup licking stain near the bottom of the fitted sheet. They pull out couch had a big brown stain on it that I’m not sure what it was, but it was pretty disgusting. We closed it back up and did not to use it. We went to use the pool before checkout and it was closed until noon so that was very disappointing.

Rooms were very quiet and couldn't hear anybody in the hallway

They don't let you take breakfast to your room. Room ok, Parking ok

Exceptional

Great place to stay our hotel room door was what looked like broken in a sense you kind a had to lift up on it when you closed it so it’d close all the way kinda got spooked when that happened but everything else was great great place to stay if you need somewhere to lay your head for a day or 2 !

The staff were friendly, but the rooms weren't clean. Our sheets and towels still had stains and on the floor there were old stale chips under nightsand that we saw as we were leaving and looking for something we happened to drop. Also for some reason they had a wal mart shopping cart i. The halls..

It was it mistake from the page

No one should be okay with sleeping with mold on your sheets and pillows and having a dirty room and a black shower. Even their towels are dirty and stained. It was horrible!! The lobby is dirty and smells like mold or mildew. There was glass all over the parking lot along with the entrance of the hotel. Thank goodness I didn't park in the front of the hotel because I would have been dealing with a flat tire as well.

The bathroom shower was rusty in the edges. The room smelled mould.

The location was great. Services were as told. No hidden fees The bathroom shower was rusty in the edges. The room smelled mould.

The hotel was dirty & old. Rest room smelled like sewer & didnt feel clean. Bed was basic not comfortable.

I posted this hotel on TikTok since I liked it so much and I do travel content

Only thing said check out is that 11:00 but on the door inside the rooms says check out is 12

Reasonable hotel stay. Ample parking. Magnetic door key card was not reliable. OK breakfast.

The rooms need better maintenance; they are in very bad condition.

Habitación ….AC muy ruidoso ,cortinas llenas de agujeros,las orillas de la tina con moho,camas aceptables ,alfombra aceptable ….pool un poco descuidado tanto el agua del hot tub como la piscina creo que requiere un mejor tratamiento!!

Todo estuvo bien, solo q tiene un olor fuerte a umedad desde que entras por el loby

The hallway smelled sour or moldy and the room had a weird smell. I’m thinking it was coming from the carpet because I took my House shoes off for a few minutes and got in the tub. The bottom of my feet was brown. toilet overflow had to wait 30 minutes for plunger and the sink smell will you turn the water on in the shower? It was full of soap skull a hot tub had scum all around the walls.

Room not cleaned when arriving. Breakfast was okay

Clean

Clean and comfortable at a great rate, the only problem is the bathrooms in the lobby have been out of order for over a month (they wet closed the last time we stayed there).

As soon as you walk in the was a strong musty smell and was very warm. They had a big fan in the lobby which was not well kept. Elevator was small and dirty. My room was on the 3rd floor as soon as I got off the elevator the hallway was very hot and smelled like someone was cooking and musty. I opened my room and the room was a nice cold temperature so that was the only good thing. The room smelled very moldy and musty too. The bathroom is on the left as soon as you come in and I walked in and the bathroom curtain smelled very bad. I went and checked the room and when I turned down the bed the sheets were badly stained and torn. The bed protector had debris and hair all over both beds. I went downstairs to ask for another room and the employee said they were fully booked. I then asked if I could get a clean bed sheets and I would change it myself he said he couldn’t because housekeeping would get mad. I was very tired it was 10 pm I had been at a Methodist hospital it’s my brother who is in ICU and I hadn’t slept for 2 days since flying in from out of state. I had no choice so I went back up and slept in my clothes and I didn’t even shower there because it was just too dirty. The carpet smelled too so I didn’t take my shoes off. I think the family who owns the hotel lives on the 3rd floor I saw a man and a young girl who were behind the desk ride up with me and go into 2 different rooms. The young girl had a name tag on from the Holiday Express she looked she was coming home.

Room is clean but smell bad inside the room specifically the fridge stinky washroom is clean but the mold in the tub

Very good

Cons: Hot breakfast was the same, it didn’t change.(eggs and sausage) Elevator needs some work. The light was flashing and there were scratches. It was also missing the up/down light sign. I didn’t need it, but the washer was broken.

Not very clean… hairs and what not on the floor. The rest of the room was fine.

Afuera más limpieza en los zafacones de afuera q estaban llenos y basura en el piso.Algunas puertas de salida con las cerraduras rotas.

Our beds had little black bugs on them and the tv had two white lines that ran through the middle of the screen. I didn't feel clean none of my 2 nights I stayed because of the bedding. The property seemed quite dated.

Not worth the stay

All the trash cans outside were over filled with trash for two days straight and no one cleaned it. Workers were sitting on their phone the whole time while the facility needed to be maintained. It smelled nasty. Also no of the doors worked to get into the building with your key card except the front door! Side doors and back doors did not work! They need to be more aware of everything in general instead of doing nothing at all at the front counter.

Very clean an comfy

Very clean an comfy

Exceptional

Superb

Disappointing

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