Candlewood Suites San Antonio NW Near Seaworld by IHG

The staff was very friendly. Having a kitchen in the room was nice.

Amenities were bountiful but some pots/pans and sheets were less than desirable for use. Bathroom was dangerous with hold bar outside shower, worn-out grips on tub floor and really lousy shower head.

The hallway smelled like a litter box. Worst place I had ever stayed. Staff were very friendly but worn out dealing with complaints. Candlewood needs to evaluate whether to keep this location on their franchise list.

No reliable hot water in the shower! It went from warm to freezing and then scalding quite a few times.

The staff was friendly- that’s about it Our room had a horrible smell and the shower was corroded. It looked very old and not taken care of at all

No reliable hot water in the shower! It went from warm to freezing and then scalding quite a few times.

The staff was friendly- that’s about it Our room had a horrible smell and the shower was corroded. It looked very old and not taken care of at all

Love that they had a kitchen. Pool was small and lackluster.

The room was renovated but that was the extent of the “cleaning”. The tub was dirty. The bathroom sink was cracked and broken. The bed runner was filthy with dog hair and dust. The hall carpet and elevator need to be redone. We were placed on the 4th floor and the smell of cat urine was nauseating. When we brought this up to the staff, twice, we were told “yeah we have a long-term resident with cats, maybe it’s time to say something”. The staff we interacted with were very kind and the distance of the hotel from what we were in town for was great. Honestly I could’ve lived with the other issues we had if it wasn’t for the strong cat urine smell.

COLD showers Brrrr

COLD showers Brrrr

nope

NA

Super friendly staff and lots of amenities for the price.

3 miles from my daughter so it's a win win Pillows lol

3 miles from my daughter so it's a win win Pillows lol

Great place to stay with children.

Only thing I wish I knew was the adjoining room.

Only thing I wish I knew was the adjoining room.

What we really enjoyed was the super friendly staff. Everyone we met at front desk was nice and helpful. They would ask us how our day was daily, and gave us helpful tips on places to eat/see. Also, there’s some board games you can borrow and that made our nights so much more fun.

I did not even know that they had breakfast nor was I told. 1. I wanted a senior discount and was told that I could not have one because I booked through a third party and yet they asked me if I was a member of triple a for a discount. 2. No bibles in the room. 3. Had to use the stairs because of construction people 4. No shuttle to anywhere and I did not have a car and had to Huber 5. Wrongfully charging me, reimbursing me and then recharging me 6. Not told about the keycard and my keycard ended up not working. I am 81 years old, in a strange city and was treated in this despicable way and I told the check in people not to worry that I would never be coming back not would my friends.

I did not even know that they had breakfast nor was I told. 1. I wanted a senior discount and was told that I could not have one because I booked through a third party and yet they asked me if I was a member of triple a for a discount. 2. No bibles in the room. 3. Had to use the stairs because of construction people 4. No shuttle to anywhere and I did not have a car and had to Huber 5. Wrongfully charging me, reimbursing me and then recharging me 6. Not told about the keycard and my keycard ended up not working. I am 81 years old, in a strange city and was treated in this despicable way and I told the check in people not to worry that I would never be coming back not would my friends.

Thankful for the heads up about the recent hike in car breaking. Visible police presence was appreciated.

Nothing fancy, nice beds, had everything we needed. Clerk at check in was very friendly and helpful.

I really enjoyed my stay there. The hotel was clean and had a full kitchen. However, I felt there was a lack of hot water when I took a shower, and I do wish that they offered continental breakfast. The staff was very friendly also, and I will definitely stay there again if I travel back to Texas.

I love this hotel and I love these people that run the hotel. They are truly family friendly down-to-earth. And can make anything right? The rooms of newly been remodeled, and they're quite a bit of regulars and long stay folk that reside here and make it feel very homey. I like the parking situation as it's safe and secure. They have security on-site and there's a little woodrows across the street, which makes it nice for going out for a drink. And you're really close to lock and terra utsa as well as almo ranch

Thanks for everything.

Door didn’t close properly

Door didn’t close properly

Location Didn’t like it, didn’t feel comfortable there, the internet was super slow, breakfast was not fresh.

Location Didn’t like it, didn’t feel comfortable there, the internet was super slow, breakfast was not fresh.

The greeting from the manager at check in. Our room was very old, dated. The tub was rusted and not acceptable to use.

The greeting from the manager at check in. Our room was very old, dated. The tub was rusted and not acceptable to use.

Very convenient for us. No complaints.

The bathroom was dirty and management was not available to discuss

gym make over in progress.

Front desk was great

There was no access to the gym at all. A smelly dirty laundry room right off the gym. The entire lobby and gym is covered in renovation materials. We want some sort of partial refund.

Location Ants in the room. Refrigerator sounded like a Mack truck. Room falling apart. Probe under renovations but no mention of that at time of booking. Voiced my concerns and they gave me a whopping $5/night discount. What a joke!!!

Everything went well except, hotels.com left out the part that the hotel was in full remodeling mode. The whole lobby was packed with boxes, there was no available room or office space to take a zoom meeting and the gym was unavailable due to the remodeling. The TV inside the room was an old scool model with a DVD Player. The bed was a Double sized bed instead of a queen. Again, I want to reiterate that everything would have been fine if we were rold about this before.

Dead bugs in bed,key card didn’t work. They resolved the issue sometime later. the room wasn’t very clean, asked for a refund to cancel my stay and was denied. We decided to leave instead of staying in a dirty unsanitary place.

Yes, the kitchen is excellent, I couldnt enjoy the pool, it looks clean anyway.

We stayed a total of 5 days, the first 3 nights were great then our room got flooded so they moved us to a smaller room where the ac didn't work so we went to let them know and we were moved again to another room, i wish they woulve compensated something for downgrading us to smaller rooms. The staff were nice and the area was nice too.

Staff was awesome and despite the construction, they managed to keep the Hotel clean.

It was a hotel under repair. This should have been mentioned as gym closed, no breakfast offered, broken coffee machine. We are 7 weeks on the road and stay at hotels every night. Hope this will improve once renovations are complete.

Aside from this, the hotel was very nice, quiet and friendly. The bed was a little too firm for my liking.

I completely understand hotel’s need construction. I was not made aware till after I checked in. No way possible I could do my meetings because it was so loud. They replaced my curtains and left drywall dust everywhere and all over the bed. I took the towels off and was assured it would be cleaned only to come back to nothing. The sink. And dishwasher didn’t work and they never came to fix it. Ice make didn’t work in freezer either. Made no attempt to fix this. Watch out for the rusty nails everywhere from the construction.

The room was clean however the comforter and the cover were dirty and had studying in them. The next morning I was great m greeted by a roach in the kitchen. Not happy.

Clean

The room was fine, it was nice to have the small kitchen. They are planning renovations, so it is a bit worn but was completely functional and clean. We would stay again.

Rooms very clean, good amenities, bed and pillows very comfortable, front desk gentleman very amicable, hallways looks dirty but because of the old carpets…

Noce

Awesome

all good except ice maker did not work.

Close by my favorite places

Staff was great

They could not get the Wi-Fi to work in our room had to have service on the bathroom shower and door lock

I reported this on two reception texts and no one came to address the matter.

Wonderful stay

Rooms were great, spacious enough to put a airmatress . It has a fridge/ stove, microwave.. with some pans utensil and plates. Only thing we found a weird bug in the sink the 1st night. Other than that is was great.

They over booked and even though I reserved the room 2 weeks in advance when we arrived to check in we was sent to another hotel way out of the area that we needed to be in.

Don’t like it

Nice place, unfortunately no continental food

The staff was helpful and very friendly. I highly recommend it

I did not like 50.00 security deposit.

It was clean and was quiet. Front desk very friendly and polite.

Bathtub would not drain. Furniture was stained. Check-in time was 3 o'clock and we had an event at 3. Would not allow us to check in 30 minutes early to get ready. Not very accommodating.

Roaches in the first room, then dirty unmade room on the second attempt. One resident had 3 dogs living in the suite! Not again!

Nice staff

Had to move my room three times so I got a TV that works and then I wake up to know hot water. But it’s not worth saying anything because I was checking out after three days. I have been there several times before I never had an issue.

The front desk lady was rude. They had a power outage (obviously not their fault) and I had some questions and she just interrupted me and said I didn’t have to stay there if I didn’t want to and that wasn’t her problem. Over all terrible experience and will not be staying there ever again.

Just wished they had something to eat in the morning

This hotel needs updating and a good cleaning. The hallways are dirty, and my room reeked with a strong odor of cleaning supplies and/or air freshener. The parking lot is small.

Good for the money.

I know people are careless, but the litter (bags, beer bottles and cans, water bottles) could be picked up outside more often. I do wish people wouldn't be so careless but it is what it is. Also the room key situation needs to be fixed. I had to have my room key rescanned multiple times. But staff was super friendly and helpful.

The staff was professional and answered all of my questions. The room was clean!

Great place and very nice atmosphere

Nice

I like how close the hotel was to many events.

Kind and clean

Excellent staff

Quiet, clean and a value.

There was bugs and mold in the bathroom. Although the bed was really comfortable

Awesome staff

AC didn’t work properly and even though I told the front desk on the second morning, it was not fixed. TV remote didn’t work properly. Hotel just feels run down.

I love this place !

Property could be maintained to a higher level. Carpet in hallways could be replaced. Bathroom door/frame interior needs cleaning. Rooms are spacious, bed comfortable

Nice place

Nice place

(: great place to stay, the girls at the front desk allowed me to check in an hour early and made my dog feel welcome!!! Will come back every time I stay at San Antonio!!

Quiet and clean.

Liked everything, could have offered a complimentary muffin or something to go.

Nice place, unfortunately there is no continental breakfast. But all good and clean

Don’t stay here…stay away…dirty and the staff is terrible.

It was a nice property very conveinent to get to but it was noisy and you could the other guests next to us. Other than that the room was very nice and clean.

Great service!

No ice machine

Our carpet inside the room was super wet due to the air conditioning no other rooms was available and the walls had mold around the air unit

Not for eveyone

Great staff and proactive receptionists

Did not meet my expectations. The room had 1 kitchen type chair that was not comfortable to sit it. My daughter had asked the desk for a comfortable chair for me. When I got back another kitchen type chair was provided, not much better than the 1st one. The water pressure in the shower was less than desireable (mentioned to front desk). Sorry to say I have been more comfortable in motel/hotels for half the price.

My rooms weren't ready i had to communicate with the cleaning lady because the front off lady didn't know Spanish and looking for rooms that were ready then it wasn't

Definitely would stay there again

This Candlewood San Antonio TX on 9502 Amelia pass. They charged my bank card 3 times within 24hrs. 2 when we checked in .and noticed that we were charged times and on todays day i received an alert from my bank and another charge from Candlewood suites for 116.00 The ass kicker is i booked and pain in full through Expedia. So the only thing i was needed to be changed was cleaning deposit. Time to put this hotel on ALERT. We notice the 2 charges that night on Friday and today, Monday 08 of 2024 . I received an alert from my bank. And there was a 3rd charge for 116plus, and on Friday a charge of 92.00 and 25.00 need to fight to make this right Candlewood suites in San Antonio TX on 9502 Amelia Pass and 1604 address

We witnessed 2 vehicles getting broken in one one night within min from each other. The person working at the desk mentioned it happened every week.

Convenient and clean

Great stay and great staff

The rooms were ok, nice little restaurant near by. They could use carpeting up date. They charge you The whole stay Plus each individual day(charges pending) WE WERE NEVER TOLD THIS.

I was charged twice for the room. Not cool.

Check In was excellent ... Hotel.com had messed up my reservation and they went ahead and checked me in while they spent an hour working with Hotels.com getting everything figured out ... everything was good in the room ...

Great location to where I had family and nice area

All good except I didnt realize they had no breakfast in the morning. Other than that a decent place.

Staff were very courteous and professional

The AC in the room went out around 11 pm the man insisted that it was working. I told him you can fell that the air is not blowing on half of the AC. We were moved into another room and in that room there were roaches. In the morning at check out tried to get a print out due to the pet fee that was charged and they couldn’t get one printed. We will not be using this brand moving forward.

Restroom sink was broken and saw like 4 spiders in room

Nice clean room.

Candlewood Suites because it’s affordable comfortable and convenient.

Love this place very convenient for family especially for long stays

I will always stay at this property. The staff is friendly and helpful. The hotel is conveniently located near my family's residence.

Close to our event.