Candlewood Suites San Antonio Lackland AFB Area by IHG

Such a wonderful place to stay i highly recommend!

One of the elevators was out of order.

We liked how clean everything was. Enjoyed the saltwater pool. Beds were comfortable. This hotel was great for what we were doing.

Room was exceptionally clean. Mattress was the most comfortable I've experienced in a long time.

Stayed for 3 nights while in town for my son's BMT Graduation. Super clean, staff was friendly and the rooms were clean and very well equipped. Highly recommend and will stay here again

**READ 1ST BEFORE BOOKING** This is the only hotel I have ever had to pay completely upfront for, usually they just put the incedintal charge on your card until you check out. I had no problem with this but just found it odd. Also the elevator was not working and we wernt informed of that until we made it to the elevator and it said out of order. The carpet in my room felt wet at 1st then realized it was “sticky” like maybe it had been shampooed but not finished. The showers drain plug was broken and we had to keep it lifted up with the knob for the water to drain properly. Also you were either freezing or hot. It was like the thermostat didn’t register a normal 70-71 degrees. MOST important we had the lens covers to our back tail lights stolen off in the middle of the night. And lastly even though this hotel is close to the base it is in a rough area. Lots of homeless people and people standing on corners asking for money and loitering at the corner stores looking sketchy.

Room was exceptionally clean, and the staff was amazing! So accommodating Well, I would have like an outdoor pool. But everything else is great.

Room was exceptionally clean, and the staff was amazing! So accommodating Well, I would have like an outdoor pool. But everything else is great.

Though, Internet was not working during stay there.

P

Smells really good and the kitchen in the room is a really good addition Inability to access the building through the back gate when maps directed me there twice

Smells really good and the kitchen in the room is a really good addition Inability to access the building through the back gate when maps directed me there twice

everything was great and quiet, the back gate closes at 9pm and maps always takes you to the back gate so after 9pm use the one way frontage road entrance

The rooms were very clean, including restrooms! The hotel in general was great!

The appearance of the room was clean however room 410 had bugs. They looked like water bugs. Luckily we had 2 rooms so we all stayed in one. The staff was friendly.

Room was clean. Laundry was free and worked well. Kitchen in the suite not have an oven! So everything had to be cooked in a microwave, or stove top. The room had a recliner that can be used to sleep in if that is needed. Staff were very, very helpful.

Exceptional

Low water pressure too

No breakfast

Room smelled like cigarettes, wife is asmatic

Room smelled like cigarettes, wife is asmatic

Professional and kind staff. Clean rooms with cold air conditioning. Close to Lackland AFB. Air conditioner was noisy when in operation. Elevator was unusually hot when inside. Dryer for laundry, took a very long time to dry cloths. No Coke zero.

Professional and kind staff. Clean rooms with cold air conditioning. Close to Lackland AFB. Air conditioner was noisy when in operation. Elevator was unusually hot when inside. Dryer for laundry, took a very long time to dry cloths. No Coke zero.

Large clean room. Friendly front desk staff. I plan to stay with them again whenever I take a trip to San Antonio - we’re not fans of being or driving downtown.

Rooms were okay. Staff was pretty nice when we arrived. One elevator was broken. A storm came through and the second elevator broke so being on the second floor with lots of luggage and kids was tough. Locking the back gate by a certain time as an inconvenience. We were not from the area and our GPS continued to route us that way so if we would get back after a certain time we’d have to go all the way back around to get in through the entrance coming off the highway. I get the safety measure around the parking lot, but there’s gotta be a different method.

Everything was exceptional

The facility and staff The elevator was broken made it a little difficult to take our luggage to our room. But the front desk made up for it! They are amazing

The facility and staff The elevator was broken made it a little difficult to take our luggage to our room. But the front desk made up for it! They are amazing

Exceptional

Accessible room on the first floor!

Accessible room on the first floor!

Exceptional

Excellent service from staff, veru comfortable hotel.

No

Good

Great service. Very clean. Great area to stay in. I recommend staying here. We will stay again.

The staff was extremely nice The room was very muggy and humid it was hot in the room

The staff was extremely nice The room was very muggy and humid it was hot in the room

Was a good location, friendly staff very clean.

.

Clen

Loved the stay during our trip for bmt graduation. Only issue was the market in the lobby was confusing for the elderly member of our group

The stay at Candlewood Suites was absolutely perfect! The hotel and room were spotless. No smell of mold or mildew at all. Checking in was so easy and straightforward. The guy who checked us in “M” (I know I can’t say his name here) was very professional and kind. He offered me an upgrade and I’m so happy I accepted. He was so welcoming and made me feel like an honored guest. The suite reminded me more of a luxury apartment with it’s modern appliances and cabinets. It had everything you could possibly need. I couldn’t have asked for a better experience. Quiet, comfortable, accommodating, friendly, and professional staff. Everyone we encountered in the hallways was smiling and greeted is. This place is on repeat whenever we visit SA. Thank you Candlewood Suites for such a wonderful experience!

Great location close to Lackland

clean room helpful staff members

I enjoyed my stay here. Close to the base and stores. It was clean, safe and the staff was very nice and helpful.

Staff was courteous and helpful, hotel was well maintained. Room was nice and comfortable

The hotel staff were friendly, attentive and very helpful. I highly recommend this hotel.

One of the elevators was inoperable for the 4 days we were there disappointed there was no breakfast but did enjoy the complimentary coffee

Yes

The hotel was very clean. The room was excellent—everything was spotless, and there were many amenities. The property was in excellent condition.

The only reason I gave the property 2 stars is there were a lot of people standing outside the hotel that definitely weren’t staying there doing inappropriate things

Very pleasant stay.

The only thing I didn’t like was I was woken up in the morning by staff asking if I was still in my room as they were knocking on each door to see which one was vacant for those that had already checked out early. Isn’t the system supposed to let them know of this? Instead of knocking each room?

Parking and Staff were great. I didn't know that they don't clean the rooms everyday and you have to empty your own trash cans.

Clean room and showers.

We got there before check in time and they let us check in !! One of the cleanest hotels I’ve been to in a while. 5 minutes from the Air Force Base, he was great since we were there for our son graduation.

Great place for the week of my sons air force graduation. Staff was amazing and professional. Coffee was great, rooms were clean. thank you

The swimming pool was under maintenance.

Good location, close to the base.

Elevator was broken and our AC u it in the room leaked and made the carpet wet.

Everything was up to standards

Everything was excellent from checking in to checking out

Staff was very helpful and insightful

They overbooked and said that there was no hot water and moved us to a hotel further away from the base.

It was great to have a kitchen!

This was one of the best places to stay! Was super clean and everything you would ever need for your stay. The staff! Wow! Angelica was the best! Would recommend this hotel to everyone! Thank you for the a great experience. Thank you!!

Clean, nice staff, and we enjoyed our stay.

The hotel was excellent.

Large comfortable room.

My companion and I have stayed at this hotel at least three other times while visiting family in San Antonio. It's clean, comfortable, and conveniently located near our family as well as restaurants, shopping, and attractions. I like the Candlewood Suites brand having stayed at the location in El Paso, Texas a few times as well. The amenities vary based on location and ownership. This location has an indoor pool, which I have not used; a fitness room (nice) and a laundry room (dryers aren’t great), as well as a room where you can purchase snacks, various sundries and a free coffee bar. However, unlike the El Paso location that offers a free continental breakfast, this location does not. They do have some breakfast items for sale, and fruit such oranges and apples, which they charge you for. We found it more cost-effective to purchase food items from a grocery store for our nearly weeklong visit. It’s disappointing though that they don’t offer continental breakfast since they get a lot of business from the military base in the area like Lackland Air Force base. Besides that, they seem to have an elevator in the center of the building that is frequently out of order. There is another one at the far end of the building that they recommend you use in addition to the stairs at both ends of the building, but it can be inconvenient depending on where your room is located. They have a security guard on duty at night, which offers some sense of security. Overall, it’s a nice hotel.

Clean, staff was very nice. Close proximity to Lackland Air Force Base.

They do not clean the rooms daily, you have to stay longer than 7 days to get cleaning services. I have never stayed in any hotel that didn’t offer at least every other day a room refresh, This includes clean towels, We stayed 5 nights, on our 2nd night, i called front desk and requested clean towels and was told if i wanted clean towels i needed to come down to the front desk to get them. Like seriously, god forbid any customer service be given!!! So 4 floors down I go! There are 2 elevators that services the hotel, the day we checked in the agent told us 1 elevator was broken so the only accessible elevator was on the far side, ok i get it, things break, no big deal however 2 days later the only working elevator broke down too. Soooo now there are no working elevator’s.Honestly taking the stairs is good cardio but when i asked the front desk what about someone with mobility issues or an elderly person, who’s going to help them? They just kind of had an attitude of oh well. Staff was not very friendly our entire stay.. and why didn’t they get the first elevator that had already been broken for days fixed? it was broken 2 days before the second one took a crapper. Talk about zero sense of urgency! I do NOT recommend y’all!

Room was very clean

Staff was amazing

Very clean and staff were helpful and friendly.

M

Excelente ubicación y súper limpio

Was advertised as having free breakfast and after we got there and checked in we realized there was no place for breakfast only a little store inside. They said some of their other locations have it or something like that. But they need to remove that from their website

Spacious room with a nice kitchenette. Very friendly staff.

Clean room, quiet facility, security, friendly staff

The Lackland area is pretty terrible so I wasn’t expecting too much but I was very pleasantly surprised at how nice the rooms were and overall property was. Everything was very clean and every member of staff was friendly and helpful. I will definitely be staying here again when I come into town.

Excellent service and the room was super well-equipped.

Clean and easy to access

Friendly staff and handled my late check-in very well. Room was clean and the room amenities made my longer stay comfortable.

Perfect hotel for what we needed! Literally across the highway from Lackland. It only took us about 8 minutes to get to base. The hotel is clean, has FREE laundry facilities, and thr staff was wonderful, all of them! We felt safe there. There was a security guard that was in the parking lot each night. We will definitely stay again of we are in the area. Great hotel!!!

Room was very clean with all the expected amenities and the staff was very friendly and helpful. Excellent place!

Staff was extremely helpful, friendly and the rooms were a great size for 4 people. If you need a place for an extended stay they have kotchens and all the things you need to cook too. The location was great as we were close to everything but not in an extremely busy area.

We loved our room! The hotel is beautiful, the rooms are super comfortable and you really feel at home! Staff are kind and friendly, the gym and laundry room are well equipped and are easy to access. The parking lot is clean and well lit at night, overall experience is a 10 out of 10! Thank you kindly for welcoming us and making our time much more enjoyable! ⭐⭐⭐⭐⭐

Would have been a lot better if they had breakfast on property like most hotels their class do.

Great room, clean and friendly staff. Also, close to Lackland AFB and other great spots in San Antonio. Would definitely recommend!

Excellent!

Instant hot water and close to everything

Even with windows closed the freeway traffic was very loud at night. I havnt been to a hotel in 15 years that still uses basic television antenna for tv service. Smart TVs would be a nice upgrade. Every night there was a guy smoking marijuana right next to the hotel exit door. Onsite security would be nice. Some of the "fresh fruit" in the coffee area was bruised and spoiled. Both elevators were not operating for for almost an entire day.

Great stay

Great spot if you need to attend Air Force boot camp graduation! Clean quiet rooms. Only issue was the elevators were out most of our 4 day stay.

Elevator was out. Placed on 4th floor with bad back and wife’s recent knee replacement. Should have gas’s bottom floors available.

Everything was great from check in to check out.

No comment

Staff was extremely friendly and helpful. Our room was on the 3rd floor, and the elevator was broken for our entire stay, unfortunately. The room was clean and tidy.

Incredible area, considering the distance from LAFB for a BMT graduation like us was perfect!! the room is super clean especially the bathroom I am very pleased. Only little negative comment I have... maybe it's just the room we had #309 the toilet room when you flush was super loud yup! you had to see it to believe so If you had to go in the middle of the night just be aware otherwise I highly recommend and will go back there again.

Great

Very clean, spacious, friendly staff, convenient location, safe and quiet

Excellent parking. Friendly staff

Super clean.

Room was spotless and well kept!! The kitchenette was equipped with everything we needed. Very nice staff. Our room key didn’t work at first, so we headed to the front desk again, but the receptionist found out about it and was already on her way to our room to give us new keys.

Very friendly staff. Accommodating. Very professional.

Everything was good as expected!

There for BMT graduation. Super close and easy to get to the base. Staff was friendly and welcoming. Other people were there for their BMT graduates. Highly recommend if you want to spend the most time with your graduate.

The staff was nice

Yes

The amenities were great. The whole hotel was very clean. Also, the staff was very friendly and helpful.

Great service

We stay here all the time and alway great, clean , parking lot security 24/7.

No breakfast. Would’ve liked more options for food. Elevator takes forever. Staff was nice. Located 10 minutes drive to lackland AFB. Probably the best hotel option in that area.

Rooms were very nice & clean. The salt water pool was amazing. Staff were incredibly friendly & helpful. Laundry facilities broke while I was using them & they had them fixed by morning. I will definitely stay at this property again when I go to visit my daughter on the Lackland Air Force base.

Wonderful location to Lackland. We have been down to see family at Lackland 3 times and we will stay here again. Kitchen was great for our needs

Newer property, very clean, and free laundry!

Exceeded my expectations actually. Everything is new and updated. Very clean and friendly staff. Had my dog with me and everything was a breeze.

Very nice and clean.