Candlewood Suites San Antonio - Fort Sam Houston

Door handle was broken in bathroom, cabinet handle falling off.

This is an IHG company and let me tell you.. they maintain their status as a 4 to 5 star hospitality company. I highly advise you book and R2M here for you or your family during your travels.

Muy limpia la propiedad y todo

Unresponsive facility

Unresponsive facility

Exceptional

I like the room The staff was rude and not friendly at all

I like the room The staff was rude and not friendly at all

Exceptional

clean room, friendly and accommodating staff, amenities

The staff is exceptional - very friendly, always eager to help. It was a pleasure to communicate with them. The room and the hotel were clean. Free coffee was good. The A/C was very loud, even on the lowest fan setting. A train passed by at least four times every night, blowing its horn as loudly as you can imagine and waking everyone up. The walls were thin - you could hear a guest in the room above taking a shower at 4 a.m. The entry door to our room had a one-inch gap at the bottom, so we could hear everything happening in the hallway as if the door were open. The sofa bed was incredibly stiff and unbelievably noisy. The Wi-Fi was very slow, reaching at most 10 Mbps. **UPDATE:** After I posted this review, hotel management reached out to me and said they would have moved me to another, quieter room if I had raised my concerns during my stay. I wish I had realized that at the time. I had assumed that any other room would probably have the same issues and that I would have to pay for the move, but you never know until you try.

The staff is exceptional - very friendly, always eager to help. It was a pleasure to communicate with them. The room and the hotel were clean. Free coffee was good. The A/C was very loud, even on the lowest fan setting. A train passed by at least four times every night, blowing its horn as loudly as you can imagine and waking everyone up. The walls were thin - you could hear a guest in the room above taking a shower at 4 a.m. The entry door to our room had a one-inch gap at the bottom, so we could hear everything happening in the hallway as if the door were open. The sofa bed was incredibly stiff and unbelievably noisy. The Wi-Fi was very slow, reaching at most 10 Mbps. **UPDATE:** After I posted this review, hotel management reached out to me and said they would have moved me to another, quieter room if I had raised my concerns during my stay. I wish I had realized that at the time. I had assumed that any other room would probably have the same issues and that I would have to pay for the move, but you never know until you try.

The room was very nice and clean The construction going on outside all night.

The room was very nice and clean The construction going on outside all night.

Superb

Gated community Quiet Everthang wuz good

Gated community Quiet Everthang wuz good

The owners were extremely friendly,the rooms are especially cleaned, the only thing I found to be a down fall was house keeping, I was there for 2 days and 2 nights not once was I asked about garbage or if I needed cleaned towels, if I pay what I paid for these stays I expect a little more attention than that. I personally give this establishment a 5 out of 5. But reevaluate your house keeping.

The room was clean! The facility was clean!

The room was clean! The facility was clean!

No coffee in room or cups

Clean and friendly No coffee in room or cups

A good, simple place to stay for a weekend in San Antonio.

Exceptional

Is very spacious and comfortable and convenient close by everything

Exceptional

Exceptional

Property has a lot of unpleasant odors. Hotel room was dirty. Hotel lacked security and was located in bad part of town. I wish I knew that before I booked it. Then manager was super sweet and helpful. I feel bad writing anything negative because she really did try to make the stay pleasurable.

Very clean and spacious for our family stay

Clean room, secure parking , friendly staff , hot water and great water pressure

Barato y buen lugar

The attendant took very good care of us in addressed issues that we had in a room immediately I wish they had breakfast though

The room was not clean. There was hair all over and the duvet cover was dirty.

good staff

Excelente

The front desk agent was very friendly. The room was spacious. I did not like the smells inside the hotel. The lobby, hotel floor, and room all had different unpleasant smells. It just smells old. Other than that, it was decent for the 2 nights I booked. I would not stay here again.

Clean, spacious room. Staff was very friendly and attentive. Would definitely stay here again.

muy limpio todo

Nice new room, clean and remodeling was still going on there. I got a great rate so it was super value.

Barely had hot water, AC didn’t stay cool that long & whole building had a weird smell like it was being mopped with old water or mop or some other than that it was cool

Good large room

Greta place.

Everything was good…………..

The room was ok, but the TV didn't work, there was no working WiFi and maintenance going on made it tough to manage with ladders and workers in the way. Dusty conditions due to the work was not ideal for what was supposed to be a peaceful weekend!

clean and spacious

The the price was super affordable clean rooms, nice service.i will look foward in my next trip staying there again.

We are very close to all the attractions. I had a great time.

Maintenance crew is either lacking or non-existent. Cracked light switches, missing screws on air conditioning panels, and cold showers from 6am-8am on a Sunday morning when they know 98% of their guests are about to check out. Amenities need to be updated. Communication between the employees very poor…..first time hearing “I’m sorry they didn’t tell me” from front desk personnel. Hotel will definitely be on my “do not reserve” list in one of my favorite Texas cities.

The staff was wonderful, very friendly & helpful when we needed anything. Room was clean, nice & bigger than expected. Would stay here again.

Updated property I like that divides the couch bed with a wall. And has 2 tvs

Unfortunately it is right across from the train tracks and you are awaken by the the train several times throughout the night. It is pet friendly so there is this a distinct smell that does remind you of pets. When we stayed there, the room was not thoroughly clean and there was pet urine in an area of the room. Beds were comfortable and staff was friendly.

Nice stay

Ok

The rooms and the staff are very nice. Staff was super helpful. Their little store in the lobby is limited. Overall very nice time at the hotel.

The only issue was that there is no pool on site. That was not a personal issue for us but a few families went downstairs wanting to get in the pool. A great feature about this hotel is they have actual full size bottles of Dove Shampoo, Conditioner, Body Wash, and lotion in the restrooms. That was a huge plus for us. There is no oven but there is pots, pans, utensils, dinnerware, dishwashing liquid, dish scrubber, a stove top range, a full size refrigerator and freezer with an ice maker, and a microwave. We stayed in the long size suite so the bedroom had its own tv, and the comforter was super soft and comfortable. The bedroom also had blackout curtains which was super convenient. In our king size suite we stayed in, there was also a "living area" that had a recliner, a chair, a rolling table, and a built in side table. The TV does not connect to WiFi though so we weren't able to cast our apps to it but it did have HBO and Cinemax so we were able to watch a few movies.

A very nice place.

The overall hotel is very nice. There is no pool or jacuzzi like pictures show on the web. The staff were great though and super helpful. The desk clerk Ray was an absolute enjoyful experience to deal with and super friendly. Over all a good stay. Just beware of the sidewalks as 2 of outlet party fell at different times due to them being in even and not marked.

Staff at the front desk were extremely friendly and very helpful. We stayed for 4 nights and 5 days , and not once did any of the house maids came to take our trash , bring towels or toilet paper. We had to keep going to the front desk to ask for these things. And again the whole trip we had our food and trash building up and the room started to smell like food. Overall our stay was good but wish the maids came in and freshened up the room.

Description said pool at the hotel there's no pool at it,😞

Hot water not hot

Great Place! Staff go above and beyond. Hotel just has a positive vibe. That’s why we came back

Room was very nice, staff was pleasant.

Weird smell no breakfast or even coffee construction