Candlewood Suites San Antonio Airport by IHG

Very clean

Poor

love the kitchen , being able to borrow items like airfryer and free laundry

Hotel room was clean, safe area. Parking was plentiful and well lit. Staff was friendly.

Left early the next morning a little after 4am for an early flight didn’t even bother truing to wake him up. just left my card and went

I was very unsatisfied with the room it was not clean. I found a roach running around on the desk. It seemed that it had been a while that they hadn't vacuumed. The only clean that i saw was the beds. We took groceries to cook there but i didn't even want to cook there. I told the staff lady that our room was dirty and that i found a roach and she just said i will send someone to clean. She didn't try to make me feel any better. When we got back it was somewhat better but the carpet didn't get vacuumed. Needless to say we left a day early.

Free laundry The man working the front desk gave someone the wrong room key. So, at 2:30 in the morning, I woke up from a dead sleep to someone trying to get into my room. Luckily I had the door bar on or he would have walked right in. I screamed and probably woke up the entire floor. I called reception and the man who answered told me that it was an honest mistake and didn’t apologize until I said I felt scared and unsafe. I didn’t sleep at all for the rest of the night. As a woman traveling alone, I thought my worst fears were coming true. This was entirely unacceptable. The hotel did not offer to cover that night and told me if I decided to extend my stay, they would give me a 15% discount on the room rate and 3,000 points. I felt disregarded and disrespected. I cannot believe that is how guests are treated.

Good

Staff was quick and friendly. They were very helpful. It was quite, bed was very comfy. Hotel provided shuttle to and from airport. Distance to airport was convenient. Hotel was located off easy access to freeway. The hotel itself is very dated. Lightning was dull in hallways and in the room. I was on the second floor, when walking you could feel that the floor needed repairs under the dated carpet. Broken fixtures also found in my room. There were also small roaches seem in the bathroom area. The room itself needs updating.

good location It was shabby, first room we were assigned had a towel bar in the bathroom that was hanging by a thread and then fell out of the wall. There was hair in the bathroom. Just generally like a no-tell motel.

Exceptional

The kitchen did not have any glasses - rugs needed deep cleaning, room was not clean after a week

Great location, clean facility, comfy room Great place overall

Exceptional

Hotel felt safe, clean, and was well equipped. Odor in room was heavy mildew and needs dehumidifier.

The room was never cleaned, and after asking multiple times I was given the linens and towels to do it myself. Staff attitude was terrible, completely dismissive, very understaffed. Housekeeping is seen randomly in the evening hours. Will not ever stay here again, and to my dismay I found a roach in the restroom door frame.

Very good

X

I don’t like that they tried to charge my card before I even showed up

The price was very fair. The room was clean, but only one trash can in the bathroom, and no Kleenex. No ice bucket and ice is available in the little store. Put ice in a plastic juice container. Light in floor lamp did not work. It was nice that they had a shuttle. The one gentleman that drove the shuttle, manned the desk, gave help scheduling a cab, making sure that we would have a wake up call was the best.

Nothing really and staff were not helpful My stay at Candlewood Suites was very disappointing from the moment we arrived. The entire property had an unpleasant odor, and when we entered our room, it was hot and smelled just as bad. To make matters worse, the room was not what I had booked. I reserved a room with a king-size bed but was given a room with a queen-size bed instead. The room was also messy, and there was only one towel available. The soap and lotion containers were dirty, which raised serious concerns about the cleanliness and hygiene of the room. Overall, this was not the experience I expected, and the room did not meet basic standards of cleanliness, comfort, or service. I am extremely disappointed with my stay and would appreciate a response from management regarding these issues and appropriate compensation for the inconvenience.

Nothing really and staff were not helpful My stay at Candlewood Suites was very disappointing from the moment we arrived. The entire property had an unpleasant odor, and when we entered our room, it was hot and smelled just as bad. To make matters worse, the room was not what I had booked. I reserved a room with a king-size bed but was given a room with a queen-size bed instead. The room was also messy, and there was only one towel available. The soap and lotion containers were dirty, which raised serious concerns about the cleanliness and hygiene of the room. Overall, this was not the experience I expected, and the room did not meet basic standards of cleanliness, comfort, or service. I am extremely disappointed with my stay and would appreciate a response from management regarding these issues and appropriate compensation for the inconvenience.

Pleasant

Passable

location was good there was no continental breakfast

location was good there was no continental breakfast

An alarm that we couldn’t find went off at 6:30 am

An alarm that we couldn’t find went off at 6:30 am

I was surprised to see the room in excellent condition. Mini kitchen was fully equipped. I will continue to stay there when in the area.

I had a great stay and the room and bed were very nice. My only issue was the carpets could use a good shampoo in both the halls and room - it was definitely vacuumed just stained and you could feel it needed a deeper clean on your bare feet but otherwise everything was great!

The accommodations were completely sufficient and fit my needs perfectly. Having the full kitchen setup and standard extended-stay amenities made the room feel practical and low-maintenance. The environment was quiet and comfortable, allowing for a relaxed stay after busy days in the city. It’s a clean, convenient, and reliable spot with top-notch service. I’d happily stay here again when back in San Antonio.

Very clean and comfortable rooms, my family was very happy

Great place

All staff members in the hotel are helpful and polite. I will stayed again next time I am travel to San Antonio

This location definitely needs a makeover. Dewy smell, microwave didn’t work, exhaust fan in restroom didn’t work, the shower handle was loose, rug in hallway was extremely dirty, walls in the hallway needed a touch up of paint. This was not the Candlewood Suites I was used to.

The room service lady knocked on my door 10:30 AM asking me if I was gunna check out , knowing that check out is at 11. I had to stop what I was doing to open the door because she wouldn't leave

Great hotel, great service.

Great service

Place was ok room was ok parking was tough

Booked this hotel for proximity to airport and free shuttle. Property was very clean and well maintained.

2. On day 2 of my stay my keys stopped working my reservation was for 4 nights. Went down at 1PM to get help and the front desk clerk was not there. One of the cleaning staff said he left the premises to go on a break. The cleaners let me in the room 3. Parking was okay enough spots 4. Didn’t use the kitchen because of the roaches. Will never stay at this location again!

Goood stance

Everyone I encountered was very nice and professional. Will definitely stay again

I liked it, good and affordable, nice to stay and enjoy being there!

Our first room had a German roach infestation and they wouldn't move

Clean room , everything was good

And I never heard back. -Bobby

Have stayed here in the past with no issues but this time the kitchenette had small roaches scurrying across the countertops. I shared the info with front desk and they did notate it. Hopefully this is an isolated incident. Haven’t had any other issues at this property.

Proximity to outdoor spaces and family entertainment

The property was ok, everything worked properly. Only issue was it was a bit muggy even though we had the ac at 71, it was tolerable.

The description in the room I chose was not what I received when I checked in

Once I showed them my confirmation and the email I received they found an empty room and I was able to stay there. The hotel room was clean but the bathroom was small with an outdated tub that was just big enough to fit my three year old kid. There was only two towels and two wash rags available. I didn’t bother calling down for more because we were too tired. When we checked out the next morning they didn’t even have us register to the room. When I went to throw a piece of paper away their trash cans were overflowing. It was not the best hotel and I definitely will not choose that place again.

Really great experience. Only thing was the laundry. We stayed for 4 days but were not able to wash our clothes due to I guess people living there who had loads and loads of laundry to wash. But other than that. The rooms were clean, the pool was so fun. My kids loved it. The front desk was also helpful. We traveled 4 hours and it was a great stay over all

Lady at the counter need more training

Ac was liking, the carpet was flooded all over room 320

The next morning, I went down at 9 AM, again around noon, and again around 3 PM. Each time, I was told the new room was “almost ready” and to come back later. After being told this three separate times, nothing was resolved. The room also was not properly stocked. There were no clean washcloths or dry towels, and the bathroom only had one half-used roll of toilet paper. Between not receiving the room I booked and paid for, the lack of basic supplies, and the staff’s lack of concern, I checked out after only one night instead of staying the full 4 nights. I also expressed my experience to the manager before leaving. He continued looking through papers while I was speaking. I could hear him questioning staff about the issues, but he never addressed me directly, apologized, or offered a solution. This was extremely disappointing. I expected IHG to honor my reservation or make the situation right, but the lack of accountability and customer service made this a very poor experience.

We found a cockroach in our room on night 2. They ran out of toilet paper on day 2 and had trouble with house keepers putting towels in our room the entire time we were there.

The room was clean friendly bed was comfortable

Nice place will go back

Everything was great

They couldn't find our room when we arrived. I paid for a suite. We were downgraded rooms with no partial refund. The ONLY reason I picked this property was for the suite. Had I known, I would have picked a nicer place or somewhere with free breakfast.

Great location and quiet

Upon my arrival in San Antonio from Washington D.C., I encountered an unexpected issue with my hotel reservation. Despite having confirmed my booking several weeks prior, I was informed that a room was not available. I was advised to contact the booking agent for a refund and seek alternative accommodation. Following my expression of concern, the hotel staff located a room that required preparation. I waited in the lobby for approximately four hours while the room was being readied, finally gaining access around 2:40 AM. Upon entering the room, I discovered the dishwasher was operating, which continued until approximately 4:00 AM, impacting my ability to rest before the 11:00 AM checkout time. This experience highlights a need for improved organizational processes within the establishment.

I told the guy in the front desk

Great central location

The staff was excellent. My first room had roaches running around. I was placed in another room that was better, but I still did not feel comfortable the rest of my stay. I was offered a credit to use in the hotel store for my inconvenience. Overall , the stay was just o.k.

I will never stay here again. There were no towels in the room. The room smelled like mildew. The sheets had a brown stain on them. The lady at the front desk was nice and that was the only good thing.

the grounds were nice.

Love the 24hr front desk for late check in, and love the 24hr fitness center. Rooms were pleasantly stocked with a few dishes and paper goods essentials. Very clean and safe!

Awesome experience! Will likely book again!

Our stay was great!

Portions, and the pay is donation based.

Staff was friendly, informative and professional. Room was comfortable and clean.

Nice hotel

Rooms doesn't get clraned daily. They gave me a hard time to get clean towels.

The evening staff was very nice. The first room I was given was either still in use or never cleaned that day but they found another room for me quickly.

Great parking. Front desk was excellent

The staff was friendly

Robaron el deposito que piden 25 dolares no les recomiendo ospedarse ai

yes everything was good

Room was great! My favorite part was how cold it got lol… A/C ran like a champ! Everything was perfect in this motel

Was clean

15 minutes from riverwalk, 25 minutes from sea world. No breakfast offered. The WiFi connection sucked!

The room was well cleaned and the staff were very polite.

Clean pet friendly located near shopp and food right off the free so convenient I would stay again

My experience here was the best! Sta

Cleaner room, better towels, refunds for unused nights

Check-in was fast and easy. The staff were okay . The room was very clean and spacious. The bed was also very comfortable. Glad there was plenty of parking.

Yes

Room had roaches in it. I was very disgusted and I couldn’t even sleep in it for one night, I had to cancel my booking and go to another hotel. I hope I can get a refund.

Staff very nice

Hand

The staff were excellent. The rooms are outdated and cleanliness wasn’t the best.

Everything was so Good

Room clean and comfortable A+++

Everything was perfect and I loved that there ir a full size fridge. The bed is delicious so you can rest before continuing your trip.

It was very clean, huge spacious room with dishes, fridge, microwave AND a stove. I will definitely be staying here on my next visit to SA

Yes everything was ok

I ended up having to switch rooms due to it looked being unkept. Luckily the help desk was more than happy to accommodate.

Room was in good condition; clean, had a full refridgerator, stove, and M/W, plenty of hot water and water pressure. Unfortunately, it's also "pet friendly", which i didnt know when i chose it, or when i regisyered, and there was a dog in the room right below me that whined for hours the first night, and barked for hours the 2nd night. My request for a different room was blown off, and they didn't shut the dog up either. The ladt 2 days were fine, the dog had checked out sunday morning.

Staff, room, shuttle were all great !

Clean room the staff was friendly. Overall everything was great.

Room was nice, i thought housekeeping would come around during our stay but they did not

Everything was perfect

Staff was friendly and were able to assist me quickly and efficiently

Clean room and everything I needed

We stayed 3wks and in those three weeks there were roaches and we have not gotten our deposit and they don't want to give us our receipt because it’s through a “3rd party app” i have called and asked several times if they could provide us our deposit back. They keep saying we need to contact our bank but our bank is saying its though their end. Unprofessional!! Wouldn’t recommend staying again!!

THANK YOU VERY MUCH.

Let me first say the gentleman that checked me in was very kind and professional. Even when i called front desk because the people above me let their children run and stomp through the room, that was handled, and I was appreciative. What I did NOT appreciate was the roaches! Also, the air conditioning not working properly. I was creeped out. By this being a business trip and i didn't have time to find another hotel. When asked for a refund after management was told, they refused. Greed and a lack of care for your paying customers will be tge downfall. I'm just trying to be made whole with some accountability. They know they have roaches! And since they don't care, I'm sure the Board of Health will. Roaches are nasty and carry diseases. Shame on you! I do not recommend this hotel. Save your money and go elsewhere.

Clean room spacious nice staff

The room was Terrible

Room was pretty clean! The canteen was a nice feature had pretty much everything you need. Staff was curtious and helpful. Only thing was I had to go to front desk for clean towels and toilet paper.

everything was excellent

Very nice open room comfortable bed. Great space area around the hotel is lacking. Kinda have to drive far to go get dinner but overall great.

Yes

Nice staff but the room smelled really bad all 3 days we were there, the toilet seat looked like it was from 1995 (very old and worn), walls were dirty, bath tub was dirty. Kitchen was nice.

Quiet/great location to all restaurants and shopping centers

Well the room that I got was perfect I liked it the only thing I didn't like was that apparently somebody moved that night on the second floor and they were making so much noise from 7:00 p.m. till 7:00 a.m. that was the worst I've ever had in my lifetime but the room was nice I really enjoyed it it's just the noise that I couldn't handle thank you sincerely Maria Maldonado

Nice clean location for a great price

Excellent service