Best Western Plus Lackland Hotel & Suites

Exceptional

This hotel looked like built 2 or 3 decades ago. The furniture is old, bathroom shower was leaking, microwave was not even cleaned, we saw chicken pieces in it. Commode has stains. Terrible for the price we have paid

Breakfast was good and it was very nice to be accommodated at the time we needed. Bed was very comfortable. The room had a very bad smell.. not one to complain because everything else was nice but the smell in the room was so bad the minute we got in..

let me tell you, this hotel was actually disgusting. there were leftover rags in the bathroom. So many stains in the bedsheets. we had to change rooms 3 times almost a 4th. I promise you every sheet that we got to change the previous dirty sheet had many stains and hair on them. There wasn’t a sheet or towel that we got that didn’t have a stain. The first guy there was super helpful and upgraded our rooms but the next night the front desk lady had an attitude when we explained our situation asking for another exchange of sheets and she said that she had already previously gave us sheets earlier that day, which she did, but those also had sheets. and she said she couldn’t guarantee that the sheets would be stain free but because they just got out the dryer that they are “clean” regardless if they just got out the washer and dryer i think for cleanliness you should throw out the sheets that have very big yellow and red stains. I wouldn’t recommend because of how dirty this place was

Good breakfast

Exceptional

Loved the out of the way hidden location and easy walking distance to gas stations

Room was clean, staff were kind & helpful, needs were met throughout our stay, & breakfast was a great spread of options. BW Texas waffles sealed the deal!! Would definitely stay here or recommend for anyone needing to stay near Lackland AFB, as all the graduation events were more clearly laid out by hotel staff than what we received from anywhere else. Told us what time to leave, which direction to travel, where parking & directions on base would be. Just above & beyond helpful!!

Superb

They didn’t empty our trash or replace clean towels. They didn’t fill the tissue box. No paper cups.

Very good

Very professional!

Disappointing

The room was very dated and smelled musty. The shower was very poorly designed and was impossible to keep anything dry. The fan in the bathroom didn’t work.

Rooms were musty, showers are disgusting, a family member found a cockroach in their shower

Clean Needs lots of updates in bathroom

Needs lots of updates in bathroom

All the staff were super friendly and helpful! Fitness center was run down

All the staff were super friendly and helpful! Fitness center was run down

Great cheap stay

Very good

Needed to be close to the AFB. Purpose served.

Nice welcome area, comfortable. Nice room, just like the picture. Bathroom was clean and nice. It had some poorly patched water damage on the tile shower curb, but that was the only flaw I found. Breakfast was the usual fare. The coffee was fresh and good. I’ll book there again

I like the hotel's location, and the breakfast was excellent. They should change the trash bags every day. Thank you.

I like the hotel's location, and the breakfast was excellent. They should change the trash bags every day. Thank you.

Room was clean. Staff were friendly and helpful. Breakfast was great.

Nothing. It was horrible Everything. The pool was green. To much to crappy items to mention. Used to be a great hotel. It us a shell of that now. Pathetic. What a shame.

Staff were friendly, location was perfect for Lackland graduation Hot tub is just that, hot.. no bubbles! Bar is dry, outdoor seating is not how it is pictured, there’s only a table. No amenities that you typically get but for the price it was just ok. Plan to spend your time somewhere else.. except to sleep. Breakfast was just ok.

Staff were friendly, location was perfect for Lackland graduation Hot tub is just that, hot.. no bubbles! Bar is dry, outdoor seating is not how it is pictured, there’s only a table. No amenities that you typically get but for the price it was just ok. Plan to spend your time somewhere else.. except to sleep. Breakfast was just ok.

Everything. The pool was green. To much to crappy items to mention. Used to be a great hotel. It us a shell of that now. Pathetic. What a shame.

Very good breakfast.

Stayed here several days as we were visiting our daughter in San Antonio Texas. It's a great Budget hotel to come to at the end of a long day of sightseeing and shopping. Bed was fantastic as I have back problems and knee issues. So it is important for me that beds are very comfortable. There was a problem with the drain in our shower, but it was no problem the staff came right away and fixed it. All in all I'd stay here again.

Kind & courteous staff. Locations to LAFB

Great breakfast options and well-maintained only issue seemed rugs are a bit old and made the room smell a little musty.

Great place will definitely be booking u guys all that time

🙌

Just bad experience here.

At first glance, the hotel appears to have been nicely renovated, but upon closer inspection, its age and condition are much more apparent. The bathtub looked like it had been painted over, and the coating was already peeling. There was also a hole in the bathroom side paneling that appeared to be from either water damage or possibly a pest. AC worked well. Breakfast was decent.

The staff was extremely helpful. The room was good, but the shower needed attention.

The staff were so helpful and the room was up to par!

La habitaciones no están remodeladas. Estaba limpia. Desayuno bueno y personal atento.

No curtains, parking lot light glared in room right at the bed like sum glowing in our eyes

Property need to be more updated outside and inside rooms needs to be more clean around beds and restrooms a lot of dust

clean room, room was spacious. breakfast was 10/10. stayed for 4 nights and didn’t have an issue, would definitely go back if i visit texas again!

The room was fair had no soap low on towels the hot tub wasn't even hot and only two jets work in the shower dripped the whole time we were there

Close to the lackland air force base

The first room I was given had bugs on the sheets. After requesting refund or another room, I was given a room on a higher floor. The main area seemed a little better, but when I went in the bathroom early the next morning to take a shower before my sons military graduation, there was no shower curtain, the tub and toilet were dirty, to include urine around bottom of toilet and heavy tub stains. I asked for a refund for the second night so booked after checking out immediately and was told I had to go through Expedia since I’d booked through them. I think what bothered me possibly more than the disgusting rooms was that the front desk seemed like this was just a normal occurrence and all but blew it off. I would absolutely NOT recommend this hotel when they are charging the same price as many nicer ones in the area purely to take advantage of military and their families with celebrations or business on Lackland Air Force Base because of its proximity (less than a mile away.) This hotel is WAY past its prime and it seems the staff do not care to try to keep it up at all.

The hotel staff was standoffish and non-helpful. The room was not vacuumed, dusty, hair in tub and sink. It rained 2 of the four nights we stayed and water came in through the window. We had to move rooms on night because water was coming out the outlets. I would not recommend this hotel to anyone.

The property was a little dated and the gym was out of order. Shower water pressure could have been better. Property was clean, staff was welcoming and helpful. Overall stay was good and I would stay again if in the area

Front desk was very helpful with BMT graduation. Thanks again.

My family and I really enjoyed our stay!

Elevator was not working. Husband was on toilet and water from ceiling started raining on his head. Had to place pail to catch water! No maintenance was available & no other rooms to switch too!!!!! Smell of mold was strong in room

The “plus” at this Best Western Plus means “plus” roaches. The elevator was broken, the place seemed dark and dank. Stayed on the 4th floor and it was very drafty. Sounded like a storm was arriving. I woke up to roaches. Left within hours. Never again!

We were in town for Air Force basic training graduation. Staff was very helpful in terms of updates right from check in as there were some changes due to weather. Staff opens up breakfast early on BMT graduation days to accommodate early delay to the base. Hotel is just minutes from the Valley Hi gate which is very convenient. Unfortunately elevator was down during our stay but staff did allow for fully refunded cancellation for those that could not/would not use the stairs while the elevator was out. Room was overall clean. Floors were quiet. Work out are was small but adequate. Overall would stay here again if I have business at Lackland AFB.

Elevator was not working

The lift was out of service and there was zero cleaning. When I asked, they told me to just move to the 4th floor without lift access. I also saw a few cockroaches

Elevator not didn’t even work , they only cleans my room 1 time

Arrived at this hotel and was informed that the elevator was inoperable and they had no hot water so clean linen could not be provided. Did not know any of this information until I arrived. Trying to get a refund through third-party and hotel was extremely complicated.

Location was good.

It was a nice place but elevator was not working. Was asked if I was notified before checking in and I wasn’t. They said it has been out for a month already

My room 221 had a used bottled water. It didn’t have one side glass door to the shower. And the when we showered the water was splashing out. The mirror in the entrance was also dirty.

The rooms are very cool and clean, didn't understand the half glass door in shower, water all over the floor. Elevators were not working having to carry bags up stairs and ice machine not working on our floor

Staff was friendly and helpful if needed. Lobby clean.

We arrived at our check in time, what I didn’t know was I had to pay a deposit. Lady said it’s posted on the website. I must’ve missed it! Then the lady says the elevators are broken. I told her there’s no way to go to the 2nd, 3rd floor with 4 small children. So she “finds” me a downstairs room. About 1am my grandson wakes up says he’s HOT. Room is really hot. I try to use room phone to call front office they can’t hear me. I use my cell phone to call and tell them air conditioning in room isn’t working. Young guy from front desk comes to reset it. About 4am room is so hot. I move everyone to living-room. We did enjoy the pool, hot tub & breakfast was VERY GOOD! Staff were friendly. Building clean. Only if elevator is working we’ll stay again. But overall I DO recommend is HOTEL!

The breakfast, staff and room were all great!

La ubicación es muy buena para el aeropuerto,basé Lakland y varios restaurantes.

The shower lookes poorly maintained. Th metal bars throughout the bathroom were rusted. The shower itself looked dirty. The room had a funny smell every time we entered. The most inconvenient part was the elevator being out of order and being placed in a room on the 3rd floor. It was a busy weekend and most hotels in the area were booked, so offering to cancel the reservation wasn't practical at that point. There was a sign that there were bees in the stairwell which was also pretty alarming. On a positive note, the staff was nice and very helpful. The breakfast was also good.

Clean room, elevator didn’t work but everything was nice.

Everything was good except the elevators but we were aware about it .. it was close to where we need it be .. I wouldn’t mine coming back ! Thank you , to the ladies there they were very kind!!

First off, the elevator was broken, and we had to take the stairs the entirety of the trip. Secondly, there was two sets of stairs, one on each side of the hotel. However, on one side, there were several signs saying they were having issues with bees on various floors and not to use those stairs. That was very concerning, considering the fact that our floor was affected, and I wasn't sure if there would be bees coming into the hallways. Thirdly, the rooms were clean for the most part, but the tiles in the showers were very rusted. The pipes behind the toilet were showing as well, so it didn't make me feel the most comfortable. When we also checked the ceiling fan, there was lots of dust; we refused to turn it on because the bed was right under. Lastly, there was trash from a previous guest of that room left in the fridge, which grossed us out since we didn't know how long it was there. Although the staff were nice and the lobby was pretty clean, there were many issues with the room and overall facility. Not sure if I'd be back, but at the time, this was the most convenient place to be.

Me gustó la atención del staff y el desayuno pero la limpieza de la habitación estaba muy por debajo de lo aceptable sábanas sucias y olía a humedad

The hotel itself could use some TLC and upgrades. Stained carpets in the halls, room has several areas that have been neglected. No stopper in bathroom sink, shower head that drips for quite awhile after being turned off, serious attention needed to floor, door frame and tile at the front of the shower; there is previous water leak damage that has been neglected and allowed to get worse and looks terrible.

Very nice and close to JBSA Lackland.

Our experience during our stay was not great. We traveled with elderly parents and we were never made aware the elevators were not working, carrying heavy luggage and helping parents up to fourth floor was challenging. Our first night we saw a couple of cockroaches in the room and to top it off the stairway was full of bees, unfortunately with elevator not working that was the only means getting out and into the hotel.

Terrible. Elevator not working, instead used service elevator they say use the stair. Breakfast items gone before the time. Terrible

For a quick night stay, not bad. But room felt and smelled very wet. When you sat in bed sheets felt wet, very humid. Toilet chain was off which could have been a one off. Ac in room was the exact same temp no matter what you adjusted it too. Elevators didn’t work and seemed like it they hadn’t in a long time and In two days we never saw anyone fixing them. Again, for a regular stay with no high expectations in a safe spot this is it Anything else you are expecting won’t be this place. Breakfast was okay.

Second time I stay here and have enjoyed it both times

Breakfast was great!

The place was great the only thing inconvenient was that the elevator was out of service

The staff was wonderful. They were having a hard time because the elevator was out of order. It is an older hotel, but our room was clean, and the bed was comfortable. Overall, it was a good stay.

The room had roaches & the toilet worked when it wanted too , called front desk about roaches and no answer

The elevator being broken was the worst part. I had the 4th floor.

Excellent hotel, very clean and comfortable.

The elevator is broken and I had to carry all my luggage to the 4th floor without any help. That was so terrible. The carpet in my room is dirty, when I first got to the room, it smells bad. I won’t never come back again. That’s the bad experience.

Whoever thought a half glass shower wall was a good idea should be forced to make repairs on all damaged rooms; and, stand naked under the shower head waiting for the hot water before performing those repairs. The water drained slowly. There was about an inch of water on the shower floor after showering. The bathroom floor was slightly drier. Also, the elevator was not operational. This could happen to any property. They were offering refunds if guests wanted to find another place to stay. As I was packing up I found out the elevator had been down for more than 3 weeks. This is unacceptable. I happen to receive a 1st floor room otherwise I would have had to find another place. Finding another room 12 hours prior to BMT graduation ceremonies would have been difficult. The sofa bed needed to be used during my stay. It opened but it wouldn't close. Maintenance got it to close but I didn't want to have to go through that each day. Besides, the couch was probably more comfortable.

Unfortunately the elevator was out of service.

Like their breakfast

Upon arrival, I was not placed in the room type selected and paid for in advance. The pictures on website look really nice and the site has a rating of wonderful. I typically do not stay in hotels with ratings less than wonderful, excellent or exceptional, especially when its a 3-star hotel. I've stayed in plenty 3-stars that were truly wonderful and above. However, this location should not be categorized as wonderful. The room decor is old, the lamp shade in our room was torn and stained, one of the towels was stained, carpet needs cleaning. The elevator from the first floor was not working and the concierge had to let you up each time you needed to move from the first floor to above floors, most times during ourcstay we took stairs to third floor. I requested/paid for an executive king suite with walk-in shower. I was told there weren't any available and was placed in a double queen with regular tub/shower in which the shower amenities are in a rusting state and needs replacing. Overall, i will not stay here again. I should've followed my first mind to reserve a room by the Riverwalk.

Great stay. No complaints. Stumbled upon some wildlife there. That was about the most exciting/exhilarating thing overall. For context hotel is located in a wooded area so its to be expected that wildlife would be in said area. We ran into a juvenile rattlesnake, western diamondback to be exact. Front desk was alerted. Hopefully they relocated said snake over something less savory such as ending its life. Snakes eat pests so i let them be.

Felt damp and muggy. Sheets felt damp. I’m assuming from the humidity . After pulling my bedsheets back you can clearly see hair . sheets had not been replaced. after speaking to the staff in the front, they were very accommodating and changed my room quickly. Second room was not very much more pleasing still very humid in the room and shower floor I would never go bar feet. Just didn’t look safe. I wouldn’t even go bare feet on the carpet. Extremely disappointed pictures made it look extremely nice and low kept. Staff was very friendly wasn’t even mad at them. They are just paid staff it’s the owners that’s need to do better. Also not the cheapest place in town either

The staff is great and the location was perfect for its proximity to Lackland AFB. However the elevator was constantly OOC and the breakfast was meager and did not open until 530am but their staff told us that we should leave the hotel no later than 540am to make our son's graduation from BMT. The facility is tired and the room very average. The air conditioning controls were unavailable and we froze to the point we had to request additional bedding. If not for its location I would not recommend it. However, for convenience to the base it was good for us due to the heavy traffic. Pool was nice and had a hot tub.

Workers are very helpful and the place was clean but when we arrived our room was locked from the inside latch and we had to wait 45 mins until we could actually enter our room.

Safe

Property was great for the price & close to Lackland AFB. My only gripe would be the shower. Instead of a curtain you get a glass wall that it’s about half the length of the shower which allowed a lot of water to reach outside of the shower.

Hoteles de la cadena best western solo no se que está pasando con sus estadares de limpieza!

Staff Breakfast An overall great experience.

Very helpful/accommodating staff. Very knowledgeable of BMT graduation events. Hotel is conveniently located near Lackland AFB. No interstate travel required to get from hotel to base. Room was a little rundown but overall, it was clean. Will book again for future visits.

This is a great stay

Hotel is very outdated , rooms smelled like cigarettes. Elevators were out of order , ice machine out of order . Will not be staying here again

The staff is very friendly and helpful. Breakfast is convenient and delicious!

Very clean, good breakfast. Having trouble with elevator. Can use it, but encouraged to use stairs. Are trying to fix. Quiet, comfortable rooms. Everyone was very polite.

Great place

Breakfast parking excellent . Housekeeping horrible

Breakfast was amazing everyday. They cleaned the rooms daily. Staff is welcoming and polite. They provide maps of the USAFB for families. Location is close to the base. Plenty of close parking available. We've stayed twice now for both of our kids that went through the USAF BMT. It's like a home away from home.

This is my second time staying here and I’m always pleasantly surprised. The only thing I will mention is that I was out of my room from 7am-3pm visiting family. Within that time room service came and collected my dirty towels but didn’t replace them with new ones or change trash/ stock tissue and toilet paper. I was able to go to the front desk and ask for more towels though. Other than that the room was clean besides a few areas of dust on the lamp/dresser. There’s always parking available aswell and I’ve never struggled finding a spot. I didn’t utilize the breakfast this time, but last time I did and I enjoyed it! I really appreciate how friendly and helpful the staff always is! They’re always so quick to help, I needed to wash my laundry and they were very helpful with the process. By far one of the better and more affordable hotels to choose from. Very convenient for me since I often visit the base and San Antonio. Thanks so much!

Parking is fine. Area is fine. Learn the side roads if you plan on being there any amount of time. Also…. Why not just have a dang shower door. Poor design. Looks nice but not helpful. Overall fine place to stay. Beds are good and it does what it’s suppose to do.

The elevator was not functioning correctly. Everytime you wanted to get on it from the lobby you had to get a staff member to assist you. It would only go up to the third floor in a four story building. About midnight, it sounded like someone's kids were running rampant in the room above us. After about 30 minutes of this nonstop I called the front desk to complain. They informed me it was not guests in the room above us but staff members moving bedding in carts up the stairs from the third to fourth floor because of the elevator issue (I guess this just had to be done at midnight instead of during the day when guests weren'ttrying to sleep). They assured me they were amost finished-it continued another 90 minutes. Also, there were only two luggage carts for a large hotel. Neither was available when we went to check out (we checked out early because we had somewhere to be at 0730). We waited half an hour for one to appear (we had a heavy piece of equipment we needed to move) but one never showed. Our guess is people took them to their room the night before so they'd have one when they went to check out since there were only two.

The alarm went off at 11:45pm and we had to leave the building, apparently a teenager had access to it but the staff didn’t explain anything or be doing any kind of organization in case this was a real emergency. This hotel served mainly to Air Force families because the proximity to the Air Force base, we wish the owners take better care of the property not just putting a sign on everything that isn’t working, fix it!

Elevator needs repairs, but overall it is good and safe.

Water was turned off for 5 hours and could not shower for a party. The staff never informed us that the water would be turned off. Water was not restored until 10:00pm

Nothing to dislike, had a wonderful stay and will stay there again. Patty thank you for your hospitality.

On 5/16/26, water was cut off in the evening for over 5 hours. The staff never informed us they would be shutting off the water. When we called to ask how much longer the water would be off, they said about an hour. Three hours later I called back and they said water should be on in 30 minutes. Finally around 10pm the water was turned back on. We were late for a party because we were unable to shower and get ready.

Todo exelente menos una persona que no tengo el nombre que atiende el resección de resto todo bien gracias por todo el desayuno muy bueno

Rooms were very clean, staff was prompt, professional and very friendly. Breakfast was ok I guess but not much for the guest who don’t eat pork. But overall very nice stay. Definitely recommend the stay!

Hotel was clean and easy check in would stay again for sure

The room was old and the carpet felt dirty like it needed to be replaced. The bathroom had old, worn out tiles in the shower and did not drain well. Also, the elevator broke while we were there!

Rooms were clean parking lot was monitored and felt safe staff was polite amd breakfast was good and fresh

We stayed in a king room the bed was comfortable the room was clean the shower was hot.

We loved everything about this hotel... comfortable beds, nice and comfortable L-shaped couch/pullout bed (my daughter just slept on the couch rather than pulling out the bed), great breakfast, yummy coffee machine, friendly and helpful staff. We were there for our son's graduation from BMT and had to leave VERY early on Wed. and Thurs. mornings and even though the hot breakfast wasn't ready at (the ridiculous hour of) 4:30am when we were leaving, they had already put out a few items like cereal, fruit, yogurt, and the waffle maker! Very accommodating! We were thoroughly impressed by this hotel and will stay there again whenever we're in the area!

EXCELLENT