Best Western Plus Hill Country Suites

Great service!

The room had an old musty smell, the outside parking had no lights. Dinning area was not very clean for breakfast. When trying to check out there was no one at the front desk took 30 min for someone to show up.

Overall not bad for the price. The pull out couch was broken at the bottom causing it to dip at the feet. There was only one trash can in the room and that was the bathroom trash. And we really couldn’t control the air so it was kinda warm and muggy in the room.

Breakfast was good but no orange juice.

NA

It was great!

Clean

As Expedia told us about Accessible it was for disability customers. On our stay on October 8, 2026, to October 9, 2026, we received a suite with 2 TVs, and the bathroom was a bathroom for people like us. The room details on October 8, 2026, was stated as: "Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofa bed)". Then our stay on October 26, 2026, the room details stated "(Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofa bed)". We got 1 TV with the bathroom mirror outside the bathroom and of course metal rails throughout the bathtub. It was definitely for disability customers. How come we received one room different from the other room. This is not a motel that is up front with their customers. Now they're trying to charge me a $50 fee for the room being not according to what they wanted after the stay. I have pictures of the room after we left, and the room was in good condition, unless they expected us to make the bed. Expedia along with the Best Western Plus Hill Country Suites are corporations that I recommend never to use. They are about money and not their customers. I will be in touch with an attorney.

Everything was nice. The staff was extra friendly and helpful. The breakfast choices were good.

loved the stay during our couples getaway. breakfast was fresh, staff was helpful. everything was nearby and a good distance from the hotel. would stay again!

Great breakfast

Sometimes they run out of foods, napkins and salts.

Room was very spacious. Room could’ve been cooler. AC was on 64, but didn’t seem to be cooling. Tub was amazing! Very quiet. Will definitely be staying again!

I've stayed at this motel 3 times and it's getting worse. They gave me a disabled room where the last time I got a suite with 2 TV's. The bedding is extremely uncomfortable with poor sheets a worn out blanket. Where they fool you is putting Accessible on all your booking. This is a motel I will never stay at again.

Giving someone a room that they didn't book is extremely poor customer service. I have two receipts from October 8, 2026 and October 26, 2026 to prove the allocation. Expedia was no help and I've used them for many years. Times are changing and so is my decision of who I use to book hotel stays and hotels I stay in. Best Western Plus Hill Country Suites in San Antonio, Texas has been put on my no stay list.

We had a suite… it was clean and a good size for our family….. one air conditioner did not work…. We asked for assistance but was ignored…. It was somewhat uncomfortable because one room was cold to keep the other room livable…. San Antonio is typically on the hot side…… not happy with the lack of response.

From desk was lovely, the ladies and staff were great as well, yet the room and overall hotel was not great. The remotes did not work we asked for new ones the lady came by gave us new ones they still didn’t work so we couldn’t watch tv for the first night until the next day. The sofa bed was also broken and the mattress had a stain, the fan that was there was also broken and would move a lot to the point where it felt like it could fall off. The breakfast was good though I will end it with that regardless of everything else. Please do better.

Great place. Great place, great place, great place. They made me make a minimum of 25 characters and I couldn’t go forward if I didn’t.

The room carpet was wet. The parking in the back did not have any lighting and did not feel safe, mom with 2 kids. Thankfully no break-in.

Good breakfast

The room had a very musty smell not sure where it was from

Not as expected

Absolutely disgusting and dirty hotel with the basic functions in the room not even working. So we arrived at close to 11:00 p.m. myself, my wife and my four children and as soon as we got in the room we noticed the awful smell. We turned the air conditioner off because it was an ice box at 60° and put the heat on which unfortunately made matters worse. As soon as we pulled the blankets off the bed there were beetles and bugs under the sheets crawling around showing housekeeping never cleaned the room. There was hair all over the bathroom and when my son dropped a toy behind the bed and I pulled it to get the toy there was other people's used clothing stuffed behind the mattress that was never picked up from the last, God knows how many occupants. If there was an option for zero Stars I would give it to this hotel (honestly, it shouldn't be classified as a hotel. It should be classified as a motel). After I went downstairs, obviously I couldn't get a refund because it was booked through Expedia. We were moved to another hotel room which looked slightly cleaner and slightly less buggy. As soon as we turn the heat on the temperature went from 60 to 65 and the machine broke but obviously now it's past midnight. My children are exhausted so instead of moving again we just asked for a bunch of blankets so they could get some sleep. So not only did we have to sleep in an icebox because I couldn't keep moving them but the basic function of the AC and heat for the rooms don't work.

convenient location, helpful staff

Everything was great!

I travel a lot for work, I will stay here everytime

Good experience

I liked the hot tub.

Clean room and security on property

For the most part of our stay was good, just wasn’t pleased with the roach in the bathroom and was unable to exterminate.

From the moment I walked into the hotel, I noticed how clean and pleasant the atmosphere was. The staff were not overly attentive or trying too hard to please, but they were genuinely kind and helpful, which I really appreciated. My room was very clean, quiet, and comfortable—a perfect place to relax. The breakfast was also very good. Overall, I was pleasantly surprised by how wonderful my stay was. I will definitely stay at this hotel again next time!

The stay was great, the rooms were clean and very spacious! I would stay again.

Nice place to get some rest after traveling through NP’s all day!

It was nice and clean. Would stay there again.

The property looked a lot more run down than the pictures on expedia and google. The room smelled very musty. The bed was very bad, felt like fabric straight over springs, very uncomfortable. The breakfast was not appetizing whatsoever. There was pool water spread all over the breakfast area. During the middle of the night, there was some kind of very unsettling, possibly violent exchange in the hallway with screaming and yelling. I thought this hotel would be better based on the average review rating. No, it was pretty bad. Wouldn't recommend.

The beds need better cleaning; bedbugs were found in ours. We had a bad night and were bitten by the bedbugs. I do not recommend this hotel at all.

Need to exchange new towel and bed sheet, they have weird smell.

Good

El hotel muy limpio, el desayuno muy bueno, todo bien en general

The staff was friendly. Rooms a little out dated in my opinion. I won’t stay again.

Horrible experience. We didn’t even stay the night.

DON’T WASTE YOUR MONEY HERE.

Good breakfast and clean rooms

Highly recommend even extended stay was nice.

The front staff and manager were extremely helpful and kind. However, when you walk into the building you can smell pesticide and air freshener. Our room was extremely dirty. There was food in the pull out couch and under the pullout couch. There was food under the seat cushion. There was also boogers on the wall and grass and dirt on the floor. The walls had peeling paint and damage to them, baseboards throughout the room and bathroom had a thick layer of dirt and dust. When i pulled back the freshly made bed there was dirt and grass under the sheet and comforter. The restroom very dirty with build up in the shower. The toilet had urand on and around it and on the floor around the base of the toilet. The lampshade had writing on it, lots of drawers and surfaces had loose hair on it. I also found roach poop and killed a roach in the room. I was extremely uncomfortable and could not believe the unsanitary conditions of the room. We left immediately I didn't even let my children sit down because the couch had build up dirt on it as well. This is my first review I've ever left, but i truly believe the more you know the better you will do. I travel to San Antonio every weekend and have tried different hotels this is my worst experience.

Elevator was not working. Ice machine was broken.

Overall good deal for theprice.

Overall a great and clean room but the light over the mirror in the bathroom didn't work, only a dim lightbulb in the ceiling worked and i could have used a coffee maker in the room since there was no decaf after breakfast was over.

good

Of hair on one of the night stands and I killed a cockroach after I got out of the shower.

We love everything about this hotel. This is my go-to-hotel every time we’re in town. Location is great, price is great, and the hotel itself (staff, facility, amenities, etc) is all great! We never have any complaints here. As long as my husband has his water pressure he’s good, and he did! lol.

Parking was very limited. Room smelled REALLY BADLY like smoke. When I mentioned it to the front desk, the attitude of the clerk was “okay. Thanks for letting us know.” A new room was not offered (maybe there weren’t any - parking was FULL). I brought the smell of musty, cigarette home with me. Will not be coming back.

It was in a good location. We found live roaches in our room and had issues with the jacuzzi tub not turning off.

It’s nice along the highway No comment

Great hotel - enjoyed my stay - highly recommend.

The room had a bad wet smell

Great stay

Room was cool as I walked in and clean. Tub worked great so I relaxed my entire trip!!

Didn’t get my deposit, bed had hair all over it. Weird smell. People upstairs stomped all night and staff didn’t do anything about it

The breakfast was really good. Good location for the places we wanted to visit.

Friendly staff and very clean

Room was in poor condition. Sofa and chairs were dirty

There were cockroaches everywhere in the room. The sheets were torn the couch was dirty. There were cobweb in all the corners and staff is rude

Property has a vending pantry where you pick out what you’d like to purchase and then pay at the desk. We bought a $2 candy bar, presented a $5 bill for payment and received only $2 change rather than the $3 we should have gotten. Lady at the desk basically was unconcerned that she had no change to give us! Please provide ample change for your employees! Killed 5 bugs in the bathroom and outside grounds needed to be cleaned up. Cigarette butts and trash all over.

the bed and room seemed to have been cleaned. the bed may have had new sheets on it. i thought i might stay and use the 'breakfast area' for an important meeting. the accommodations were so sparse and inadequate. two tables and some chairs...i left after 4 hours.

Bugs and the cafeteria was too hot

The size of the double queen size beds was decent, the space was adequate. The breakfast had a variety of options from hot to cold foods. We killed like four small roaches in our room, which was disgusting because they were on top of the restroom counter with our personal belongings. This is the reason why we didn't eat breakfast at that hotel. The AC started off nice and cold, then in the middle of the night it was hot, it didn't cool anymore. The front desk female clerk in the evening seemed like she was having a rough day, did not smile, greet me, or give me eye contact. Just told me to read some disclosures and sign. I don't think I would be staying here.

Everything was perfect even down to the morning. Breakfast room was very clean. Staff was informative and very sweet. The only thing I didn’t like about the property is the parking in the back did not have good lighting

Breakfast was good, but they were always out of food before it could be restocked. The guy needed help for sure!! AC in room was difficult to regulate. We froze mostly, which is better than being too hot. Lol. The bed was comfortable, but needed a heavier blanket on it. Overall, I enjoyed my stay, even if my hubby was disappointed.

Clean and very good service

Beautiful hotel , great breakfast, great beds ! Close to Walmart , Dutch bros and whataburger

The property was close to all the attractions None

Pool was closed

There were several roaches in the room. I took pictures and tried to get the manager but was NO WHERE to be found. I had to book a different place. I request a credit for the night I did not star and they denied. I am going to put my pictures on all reviews and the TERRIBLE customer service I received. Im not even mentioning TV didnt work. I just wanted a CLEAN and not a bug infested room.

The property is located by 2 major highways in the northern San Antonio area and it is easy to get anywhere in San Antonio from there because of this. The room we had (2 queen bed suite with sitting area and kitchen) was nice and comfy for the 4 of us. Highway traffic can get loud during rush hours but it was not a problem over night.

my credit card was charged even though i had selected the option to pay at the hotel.

The first room in the second floor that was assigned to us was infested with roaches! We got moved to the first floor and it was better. Staff were helpful. Also they were homeless outside in front of the parking. It ruined our vacation stay!

Enjoyable convenient quick trip

Everything was great , great location would recommend

Breakfast was great , but there were no plates only bowels and not the best for waffles.

Tiny cockroaches all over the room. That’s it.

Clean room, friendly staff

Never will stay with yall

Friendly and knowledgeable staff People drinking in parking lot

The TV was not working. Also, one of the legs of the sofa bed was broken into two pieces.

Room was very dirty. Sheets on the bed were dirty. Couch in the room was very dirty and stained. The restroom was the worse it smelled so bad and was just dirty.

Clean, the breakfast and hotel staff

Nice large rooms

We had a small issue. We stayed 2 days. Unfortunately we were in the 2nd floor and on the 3rd floor someone was running and jumping for hours. I couldn't sleep at all. So on the second night I had to call the main office at 3am so they could call and let them know that they were making way too mucho noise. I would suggest that people that have kids always put them in the 1st floor. It was really annoying not being able to rest after long days of activities with my family.

My room was not the cleanest and there were bugs

Over and over broken to UP maximum expectation amazing, starting with the check in, getting in the lobby, walk in the room clean with environment “NOT smoking”. Was a Very Very satisfactory experience plus every morning getting a super satisfying in a breakfast Buffet with everything to start any day with a amazing coffee machine with about 6 differents way to drink a hot wake-up senses with other machine choice to juice.

the breakfast was very good and lots of options and fress.

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It was decent & fairly clean. I would stay again if I had to. It would not be my first choice. It’s dated and in need of some repair. The hallways smelled like urine faintly. The sofa bed was stained. I didn’t want to sit on it. The water pressure was very low

Never stayed and never felt any thing of customer service at all what so ever I was spending 340 with all prices yes I got refunded but still that was a great place so far Mean ugly spoiled brat attitude

Room and hallway smelt musty like water damage. Very outdated, needs remodeling badly.

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The building is a bit old

It’s okay. Likely won’t stay again though.

Everyone on staff was extremely helpful and nice! Check in was quick. Room was spacious. Pool was refreshing. Breakfast was delicious. Hotel was clean in all areas we went. We will definitely stay here again!

Back door to hotel by the pool did not close all the way.

Everything was fine

The hotel needs an update.

What I wish I knew from reviews before our stay. Fair warning, hotel has an underlying old smell. Our first room (#212) had strong smell of mold. We tried to accept it but after 5 minutes couldn’t do it. Reported it, they didn’t push back and changed us to room #110. AC struggled to cool and around 10p started smelling marijuana, my son fell asleep, tried ignoring it until 11p or so when the smell had literally engulfed our room. I was concerned hotel may think it was coming from our room, had to report it. Got dressed reported to front desk and brought attendant into our room, we clearly could see it was coming from bathroom vents. Went to sleep in warm smelly room, woke up sweating in a warm smelly room. Requested diff room, moved us to #224, which we just had to make the best of. Still didn’t get as cool as we wanted but was acceptable and better than mold and marijuana room! The most unsettling part was the “notice to guest” which the hotel owner required as mandatory to initials to get checked in and get room key. See photos of what this hotel makes guest sign off on. Frankly inappropriate and unacceptable. The staff were nice enough but we will not ever be staying here again!

That staff is very friendly. The property is very clean & safe what’s on site security at night.

Hottub was working. Breakfast was good. Room spacious

The room window curtains desperately need replacing. The top sheet on the bed was "interesting"...I didn't investigate but looks like the mattress and top sheet need a solid look by management.

Kids loved the pool. Coffee machine was perfect!

Room was comfortable and the price was not too bad.

Very clean through out. Great breakfast selection and great coffee. I could use a coffee maker in the-room to make decaf at night.

Terrible pictures are deceiving. Multiple rooms with mold constant buzzing sound from electrical outlet that staff refused to address. Food in pull out couch, breakfast no show of cook on a Friday. Quiet and safe was only plus 1 star!

Only issue is the WATER FILTER on the fountain was blinking RED and dispersing DIRTY WATER in the hall area leading to the dining room. Outside of that in all HONESTY I will be staying there again in a few weeks. It felt like an Apartment vs a Hotel room. Thank You to the STAFF from Check in to Check out. Sidebar: I never paid a “EARLY CHECK IN” fee before this trip as i’ve always been pretty high tiered with HOTELS.com . I paid it this time, but, would ask this be disclosed earlier next time. Thanks.

Quick and easy!

Rooms were clean and pool seem well maintained although we were unable to find the controls for the hot tub. Breakfast was good and filling.

My truck was broken in . I was parked in the first handicap parking to the door of the hotel . There’s security and cameras . So how could this have happened?

We had an okay stay at Best Western Plus Hill Country Suites. The staff was friendly and the price was very reasonable, which we appreciated. However, our experience had a few downsides. Check-in was supposed to be at 3 p.m., but when we arrived close to 5 p.m., our room still wasn’t ready. The room was listed as non-smoking, yet it smelled strongly of smoke mixed with cleaning chemicals and dampness. Also, the light over the bathroom mirror did not work. Overall, it was an average stay — decent for the price, but there is definitely room for improvement.

The TV was not working, this is the second time that this has happened, we come every month if not every 3 weeks and last month when we were here the same thing their cable was not working, and then this time we were showering and their water pressure went out, it was about 10 minutes before the pressure came back on, I don't think we will be staying here anymore

VERY CLEAN ROOM

All the hotel is very good

I tried to call the front desk several times to inform them that I was going to do a late check-in. The staff members at the front desk would pick up, tell me to hold, and then leave me on hold for an extended period of time. On the last call attempt that I made they said to hold on and I could hear everything going on in the background and the two coworkers were visiting and talking to each other and not picking up the phone. Finally, I called back and was able to speak with someone. The waffle makers were not on and I was told they are only turned on on certain days, which I wish I would’ve known about before scheduling the hotel because having breakfast in the morning is very important to my husband. They had also run out of yogurt. The room itself was nice and roomy.