Best Western Plus Downtown North

Great place to stay really recommend it easy to check in but I think my room was haunted 😳😱 also good breakfast 100 stars

Good location Sketchy activity around property

Good

They clean the room without asking if we wanted

Bad

Looks old, not well-maintained

Superb

Superb

I have stayed here once before, and it was great, so I believe this is the place I’m going to continue staying. I had to stay yesterday, and everything was great. Very clean, and the breakfast was good.

Great stay!

Nice to have parking fenced in

Passable

Breakfast was great. Tons of options. Good coffee The price was excellent. The property was clean. Room was large. It’s a great choice for this price point. It’s not fancy but it’s functional.

Breakfast was great. Tons of options. Good coffee The price was excellent. The property was clean. Room was large. It’s a great choice for this price point. It’s not fancy but it’s functional.

Our hotel room had a weak WI-FI signal. Also, depth of the closet was less then width of the hangers, so we could not close the door.

Breakfast was great. Room was clean unfortunately, we did not have Internet the entire weekend but they did give us a discount due to the inconvenience

Nice hotel. Conveniently located to the Pearl.

Staff is always so helpful and welcoming! We only stay here thank you! Love the breakfast!

Pleasant

I like that it was really clean and they had coffee ready early in the morning. The staff was very professional and friendly. Very easy to fall asleep since they didn't have a lot of noise. No hair dryer

No hair dryer

Needs some upkeep

There were a few factors that made our stay disappointing. In our room, the bathroom sink was right at the door to the room and not in the bathroom, which was weird and inconvenient. The coffee maker in the room was also broken (which is something I always use since I'm an early riser), as was the treadmill in the gym. When we went to breakfast, it said the day's meal was biscuits and gravy, but there wasn't any gravy even though there was still over 30 minutes left for breakfast. They were also out of gravy and I guess don't have oatmeal, so my main go-to options weren't available. Finally, the bedding in our room did not feel clean and one of the pillow cases definitely hadn't been washed recently.

Very good

It was good

El cuarto huela a humedad, el aire hace ruido, el sofá se ve viejo y sucio.

checking in was easy, had room on 1st floor- super clean, breakfast was great - variety of food and drinks.

The hotel smelled musty. It was clean, but i think so much carpet caused the musty smell. The rooms could use updating..removing the carpet and adding wood floors instead. A positive was the hot water was plentiful.

Very clear.

Grime in the refrigerator. Hair in the bathroom.

Everything was good.

The location is close to the Frost Bank Center and there are restaurants within walking distance of the hotel. Everything was good.

Great place for good price

Breakfast was great. Elevator was unsteady & my 2nd card key didn't work.

Breakfast was great. Elevator was unsteady & my 2nd card key didn't work.

Superb

Great stay, easy check in and spacious room!

Bed and room comfortable. Room was open when I checked in. Was told they leave rooms unassigned and rooms checked out open. Strange. Food in area also not as good as other places.

Bed and room comfortable. Room was open when I checked in. Was told they leave rooms unassigned and rooms checked out open. Strange. Food in area also not as good as other places.

The hotel is great. Staff very rude at front desk.

Clean and located closely to just about everything

Clean & located very well from everything in San Antonio

This was our first time staying there and we will be back. I stayed in room 508 and the room was quiet and the AC was working great! The breakfast was ok and they provide the usual items. I didn't use the pool or gym since it was only an overnight stay. Easy access to downtown SA and other vacation sites. Free parking and the front staff were informative.

The Breakfast was excellent

This place would have gotten a full five star review, had it not been for the flying tree roach I found in our room during our stay. He must have been apart of the welcoming package. The cleaning crew serviced the room, meaning they took out the trash can bags and didn't replace them, same with towels.

Very clean room.

This place is pretty decent for the price really close to attractions of downtown S.A.

Breakfast was great. Pool wasn’t as pictured

the hotel has no WiFi no working elevators, and the A/C was bad

Cons: the sofa cushions in my room sank backwards. Which made trying to get up from the couch akin to a turtle trying to roll over off its back. The closet space could be a little bit better. The floors in the room could use a real good deep clean. The pantry in lobby could use a restock, but there are two gas stations within a stone's throw so anything I needed I purchased from there . Overall an excellent stay and I would definitely stay here again next time I'm in town

Staff great Breakfasts great Parking easy and plentiful

G

Ac wasn’t cool enough but other than that it was great. Would stay again

The property is in bad shape, at our aarrival the picture frame were in the floor the door of the bathroom didn't close and the little fridge was dirty

Nice property. I have stayed twice and the staff has been great. The breakfast is really good with lots of options. Beds are a little hard but overall an excellent stay.

They had it all. Had zero issues whatsoever during my stay. Some observations for improvement: 1. Have an electrician/technician go through your wall outlets. Found a couple where the wall plates are not secure against the wall. If left unchecked, could eventually turn into a safety issue in the future. 2. Noticed some water damage in the bathroom where the water had warped the surface of the wall. Noticed that it was just painted over. Could potentially turn into a mold issue in the future (I didn’t see any mold).

Staff was nice and good breakfast.

Great place to stay.

Clean room, staff was helpful & parking was good.

The breakfast was great but I will suggest to come early. Parking is easy. The room is a bit old but over all is okay.

The cooks served a good breakfast each morning.

Friendly staff, secure free parking, area is close to attractions (Japanese garden, zoo, alamodome, Riverwalk). Great breakfast for a hotel.

Elevator broke. Tv broke. Lock on door broke and we had to move rooms after unpacking. VERY DISAPPOINTED

The least convenient issue was waiting on the elevator since there is only one in the building. Guest and Staff have to use that one elevator.

The website provides inaccurate information regarding the distance to the river walk. It states that a 0.1-minute walk is available, but in reality, the hotel is located more than 15 minutes away by car and 4.3 miles from the river walk.

It was great

So appreciate the service and the staff is always super welcoming

Great breakfast and staff!

Todo estubo super bien

The hotel is very well located, and the facilities are generally of excellent quality. The rooms are excellent, spacious, and very clean. The staff is very attentive, helpful, and friendly. The parking area is large and well-laid out, and the breakfast is excellent—comprehensive and of very high quality. 100% recommended for family or business trips.

Everything about our stay was easy and convenient. Very comfortable

We stayed for the 4th July weekend. Room was very clean and staff very helpful. We will be back next time.

Great! Stay at a great price for two nights. Good area for access to several tourist attractions in downtown San Antonio. When we arrived the elevator was out but they were able to upgrade me to a first floor suite, because, due to a medical condition I could not use the stairs. I also noted that the elevator was fixed by the next morning. The staff was very friendly and helpful . When we checked out, we forgot something in the room, but we called and they set it aside for us so we could pick it up the next day. Breakfast varied slightly each day and offered a good variety. I would stay again if I was in the area.

Following check-in, I proceeded to my room and attempted turn on the lights. Regrettably, the lights situated along the wall where the beds were positioned were inoperative. The only functional lights were located at the entrance, in the bathroom, and a single lamp near the tv. Consequently, the room presented a rather dim and uninviting atmosphere. This issue was reported to the front desk, but unfortunately, it remained unresolved. The subsequent day, while I was retrieving breakfast for my daughters, I returned to discover two adult males present in the room with my three young girls. This situation immediately caused me significant alarm upon my return. It was later identified that these individuals were a security guard and maintenance who had entered the room while my children were dressing. It is important to note that they gained access using a key card. My eldest daughter requested that they depart, to which they responded that their task would be brief. The refused to leave for her. They also refused to leave on my command. This is unacceptable.

Breakfast was good.

Clean room. Good staff.

Elevator was not functioning, staff making jokes about us having to walk up 5 flights of steps which was not going to happen

The elevator was not working!

Hotel Staff were very nice. Rooms were clean and comfortable. The only (Major) issue is that the elevator was not working and we were on the 5th floor. This would be very difficult for those with small children &/or a handicap. Something that may need to be addressed upon arrival or make accommodations to offer a room change if this would be an issue for some to go to the higher floors. But overall great location for were we needed to be the next day. Breakfast was "Okay", but we enjoyed it.

The elevator did not work and it didn’t say when booking. Their were only very tiny bottles of shampoo and conditioner in the shower for 4 people.

The hotel was ok. Check in process was good. The elevator has been broken for months and we had a room in 3rd floor. By talking to the staff they didn’t know when it will be fixed and it’s a 4 story hotel. So if you have issues climbing stairs rethink as it gets a little trouble some with luggages. Also our key card didn’t work after the first day late at night coming back from kids karate camp. The front desk accommodated that by sending someone upstairs. It’s a good location, plenty parking

The elevator has been out of service for over two weeks, which has been a major inconvenience. Guests should have been informed in advance so they could have made other accommodations instead of having to climb four flights of stairs to and from their rooms. In addition, the rooms have an unpleasant odor, and the floors are slippery, making the stay uncomfortable and raising safety concerns. Overall, this was a very disappointing experience, especially considering the level of quality you would expect from a Best Western hotel.

Elevators were out when we were there, so we had to climb 5 flights of stairs to get to our room. Other than that, everything was great.

Todo estaba perfecto solo que el elevador no funciona

Great place to stay

It does have an EV charging station which was very convenient.

At check-in, we were told the elevators were out of service, yet we were assigned a room on the 4th floor. Carrying luggage up and down the stairs, especially after long days out, was extremely inconvenient. When we got to our room, the bathroom was dirty and clearly in need of updating. The bathroom door wouldn’t lock and made an incredibly loud noise every time it was opened or closed. Later that evening, after spending the day out, all we wanted to do was relax, but we found a bug crawling on the wall that we had to kill. To make matters worse, the air conditioning kept malfunctioning throughout the night and wouldn’t stay cool, making it difficult to sleep. The next morning, we asked for extra towels but were told they had run out, which was disappointing. The only positives were the hotel’s convenient location near the Frost Bank Center, the good complimentary breakfast, and the friendly staff. Unfortunately, those positives weren’t enough to outweigh the cleanliness and maintenance issues. Overall, this stay was a huge disappointment. I would not stay here again or at any Best Western.

Elevator was not working .. should given priority to fix it

Good

Great for 1 night when attending an event at Frost Bank Center

This hotel was clean, it had a beautiful patio area with a pool. The breakfast was delicious with plenty of options. My only disappointment was the front desk lady. She was not welcoming at all, she seemed bothered I was checking in. This was my first impression of this property and it was disappointing to say the least. She did nit appear well groomed, never smiled, sounded bothered because she needed to do her job. The check out person was a lot kinder.

The beds were hard and the elevator is out of service. I understand it’s behind their control however I was not notified what room my room would be on and I was stay with my elderly father. The concierge simply gave me the room keys. I noticed it was on the third floor and told her I needed something lower to which she responded kindly I will say “I don’t have anything lower”. My father was okay with the high floor. We were also not notified of checkout times nor that breakfast was available.

Excelente atención

Everything was good, except the elevator wasn't working.. down fall having to carry all the louge

Easy to check in and the room was huge! Very clean and had a refrigerator and microwave. But the elevator was out for 2 of the 3 days I was there, which was a challenge since my room was on the 5th floor.

Overall great experience …to the negative reviews ( be nice to staff and they will be nice to you ) …great breakfast and awesome freshly ground coffee !!

A pleasant stay for sure, very close to the event we were in town for. Sonic drinks right in front of the hotel, cant beat that. Only down side was the elevator broke and going up and down stairs with luggage and bad knees is not great. Other than that excellent place.

Hotel was clean and easy to get to everything in the area. Fort Sam Houston is really close to this hotel.

We only stayed one night but everything was clean and property was in good condition. Would stay again if needed

Met all requirements for my visit to San Antonio.

I was given the room in 5th floor and i had to use stair for all 5 floors to carry breakfast and luggages etc every day for almost 4-5 times(stayed for 2 days). While checking out, i carried suitcases from top floor. TV channels was no working inside the room. I used the cast only. It would be great if i can get any refund.

Great stay!

Very nice stay at a good price.

The staff was amazing and very helpful.

Clean room

Everything was great but the elevator was out of service! I wish there was a warning online while booking. I’m 8 months pregnant so I struggled going up and down 3 flights of stairs!

- Was hoping to get an early check-in. When asked was told no rooms were available (only an hour until checkin). Did not even attempt to check the system & was adamant nothing is available until 3pm. - My room was supposed to be ADA in the bathroom. Only ADA was one bar by shower head. In was a high step-in tub, no shower head extension just from the wall & did not adjust, & no shower seat. Unfortunately, was not able to shower. Nice place but probably will never book there again due to questionable customer service & ADA rooms.

Nice staff well kept hotel and very convenient to all SA locations!

The people were nice and helpful when we arrived earlier than check in. They held onto our bags by the front desk for us. The breakfast was good.

Yes breakfast was good. Did not need parking

Good breakfast, great staff & clean rooms. Location was also convenient.

The front desk employee did not seem properly trained to handle a basic situation like this. She called the manager for guidance, but the manager appeared unsure of the hotel’s own policies and was openly questioning the procedure over the phone. The entire experience was extremely frustrating and unprofessional. In the end, I had no choice but to call and cancel the reservation because the hotel refused to honor a reservation that had already been confirmed and paid for.

Breakfast was awesome and very quiet area this is my go to hotel , if you want a nice hotel (close to downtown ) without the BIG price tag , this is it!!!! Hidden gem

Rooms were excellent. Great location for my business trip. Staff very friendly.

Close to the military base, clean and safe parking.

The staff at night was rude it was a man

Breakfast nothing to count on, lukewarm 'hot' water for tea, empty dishes,the lady on duty could not keep up.

The breakfast was great . They employees was nice the parking was perfect..

Parking is good

I love it