Best Western near Lackland AFB/SeaWorld

Nothing much No elevator not modern breakfast is average

The tub drain would not stay open to allow water to drain out during a shower. Needed to use a stir stick to keep the tub drain open.

Place was ghetto, in a rough part of town and it was not clear from the description that this a motel with your room door facing the outside of the "hotel" which is completely unsecured. I pulled up after dark and did not feel comfortable checking in as a single female traveling alone with a child. Booked at a different Best Western near Six Flags and it was a world of difference!

The room and the breakfast

The cleaning, the bathroom leaks the entire night, the smells, everything so disgusting Expensive for what they offer Also the noises at night so bad, people go with noisy cars and park in the parking lot . The worst hotel that I ever been in my life

Horrible Dirty

I was very happy with all the things that they offered except one and the rooms was definitely ? a plus and the staff was pretty good as well The breakfast was horrible and definitely would recommend any thing but the drinks if you go and spend a night there

Breakfast needs more of a selection but it was fine.

Roaches and spiders in the room, had to kill 3 roaches during our stay. Faucet wouldnt stop running so it leaked all day all night, front desk said it was normal and nothing to be done. Room service never made the beds or cleaned the rooms, just replaced the tissue and towels. Key card kept deactivating throughout the whole stay, had to keep going to the office and getting it reprogrammed. Just a horrible experience overall. Will never again stay at their hotels.

We hve stay here a few times now when we visit San Antonio. Always a great experience.

Clean room adequate parking

Good place to stay and clean room….

the room was clean decent breakfast

Breakfast made my husband sick

Lighting in bathroom area was very dim. Better lighting would of been better. Room had a moldy smell.

Very clean and room was kept clean and gave us fresh towels everyday. Great location, great value Breakfast time was good, but not many options

Very roomy and quite

Pool!!!

Good

I can see Denny's from my window ? Staff. After entering the empty lobby to check in, i immediately noticed the male at the front desk was on the phone. No problem there; and i was happy to wait. Nearly 10 minutes later, however, there were a couple problems: 1) i realized that the male on the phone, who may have been the general manager or a relative of the general manager, had not even acknowledged me even though i was the only other person there and i was no more than 20 feet away from him. A simple wave and a shrug while pointing at the phone would've been fine; and 2) being that i was no more than 20 feet away, i couldn't help but hear this guy's half of the phone conversation. right around the eight minute mark, it occurred to me that at no point up until the eighth minute did this guy ever try to wrap up his phone conversation or press the other person on the line to do the same, or ask the other person if he could put him on a brief hol or call him back because there was a guest waiting to check in, OR rung any bell or hit any buzzer to alert someone to come to the front desk and check me in. to the contrary, it was completely obvious that i was of little to no importance to this guy whatsoever compared to who he was speaking to over the phone and gave me the distinct impression that he had already either settled on the fact that i would either wait regardless of how long it took for his phone conversation to end or i would get frustrated and leave and he was good either way.. when he finally hung up the phone, he offered no apology whatsoever for the long wait and actually spent about five minutes toward the end of the check-in process challenging my negative responses to his questions regarding things that would result in the forfeiture of my $60 security deposit for my room. "Do you have any pets?" "No."<raises one eyebrow" " You don't have ANY pets?" " No.

The room was a bit smelly, like mody and wet smell. Their breakfast order was okay. As we was leaving for the trip, a guy told us that his brand new truck just got stolen from the parking lot last night and he is filling a report with police. That is some scary stuff. Even though he said they got cameras in the parking lot...so I dont know how it happened.

The front desk was not at their post. I had call her on her cell phone to get her come to the desk to check me in. There was also a problem with local wild life. There was a possium on stairwell to the second floor late at night that caused inconvenient door dash delivery. Other than that Everything else was fine.

I like that it was close to everything. Esthetically, if I knew it’d look the way it did - I genuinely would not have agreed to pay the price I did to stay there. Slightly dated.

Staff was great.

While this got good reviews I was disappointed by the WiFi never working properly we had to use our phone hotspots. The water pressure also left something to be desired. And the breakfast was mediocre at best. Also the air conditioning took a whole day to cool off the room, as it wasn’t running before we checked in. Having worked for hotels in the past we would always start the heat or air when we knew guests were checking in. This is a motel not a hotel, so maybe that’s why all these things were not great. If the door is located outside, it’s a motel not a hotel and should be labeled as such.

Clean rooms, plenty of parking. On major interstate close to lots of restaurants and shopping. Quiet. Microwave and refrigerator in room. Breakfast provided, but didn't partake. Would stay again.

Great location

The rooms were clean and I really like the pool set up even though we didn’t use the pool. It was a really nice scenery. The hotel seemed to be safe and secure. I’m not a big fan of the outside access to the room, but we felt safe. The breakfast was a standard breakfast spread. Me and my kid love the waffles and they have a nice selection of different juices. I give five stars because it is most definitely worth the money if you just need a place to rest your head for the night and a good breakfast in the morning can’t beat 90 bucks. 11 minute drive to SeaWorld. Four minute drive to Walmart. And might I add Walmart is in the direction of SeaWorld so that was very helpful. :)

It is what it is its an old building.

I have stayed at this location for years it’s not the same. It’s like they don’t take pride in the presence of the property it’s looking old I will probably be finding a new place to stay from now on when I travel home The presentation

The tv was lacking the internet

The ac wasn’t cooling and there was hair left in the shower but we cleaned it and purchased a fan just to accommodate our stay

Our bathtub drain was very slow.

Beds need to be replaced, they were horrible. Internet would not stay connected in the room I was in which I needed to do work.

For the price this place is excellent. I stayed here before for 2 nights and it was quiet, peaceful, clean, tidy and well maintained. I missed the following weekend due to late booking, so I stayed at a Motel 6. Room was nice until I started getting visitors in the shower drain, not many, but enough to take note. As SOON as Best Western had another room available I hauled tail out of there! Back to the safety of that establishment. Love the place!!

Everything was nice and clean

This place was very good overall. Very quiet, clean and comfortable. The outside may seem questionable but once inside everything is very normal and nice. Breakfast was good!

Everything N/A

The AC unit wasn't throwing cold air at all.

It was great

In the room above me cars coming and going. I reported and that evening she and her children left????!!!

My daughter was so happy to make waffles by herself and very delicious and fresh breakfast and menu is different day by day Excellent But the only thing is small soaps for shower

Rooms, the room wasn't infested with roaches,, the bed had bugs

we were tricked into getting a smoking room while booking since there was only one available. And then the manager did not give us a non-smoking room in spite of having availability and it was so late at 11:30 PM in the night. We couldn’t even change the hotel. also, we got a room in the back building where there was some weird people living on the ground floor with pets and maybe they were homeless. I am not sure so please be cautious while booking this hotel.

Very conveniently located had no issues checking in and out, recommend 10/10

It was a very pleasant, relaxing stay. Quiet, well kept, deep undisturbed sleep!

No water dispenser in the lobby. It's freaking hot in Texas. Room service never came.

Good

The room was dirty and had roaches everywhere!!

Not bad for the price

Nothing fancy but the rooms were decent

Place had bed bugs. Worst experience ever

The room was so hot it never cooled off I talked to the lady in the morning and she said they had to go check it like if she didn’t believe me I was so tired that night so I didn’t go say anything we had to close our self in the back room that ac was the only one that worked and my son had really bad allergies the whole night and was better once we left

Stay was fine. Budget hotel with okay amenities. We were there for a quick stay. It was spacious, quiet, and short walk from parking to our room. On the other hand: the refrigerator in my room didn’t work and there was only one ice machine that didn’t make much ice, you needed to mop every time you took a shower, and there were some unsavory messages carved into the beds I had to explain to the kids. I wouldn’t mind staying here again if they addressed those setbacks

At first I got a smoking room but they happily changed it. Our new room was fresh and clean. The communication barrier was a struggle as most of them do not speak English well or at all. Their kitchen and dining area were well kept!

First night had to change rooms (225,226) twice middle of night due to ac not cooling room , but front desk was nice and did not hesitate to to give different room(222). Breakfast was good, beds were comfortable.

The place looked remodeled and clean butttttt, our biggest concern was the 1' wide roach (pretty big) that we saw and killed Sunday morning in the bathroom. Ugh!

Breakfast didn't have a big selection. My family and I were gone all day and our room wasn't cleaned with we returned. Sheets were dirty.

There was red flying ants all over the ceiling that were falling onto the bed. I called to change rooms and host told me they couldn’t do anything for me as it was late at night I worked till midnight had to be up back at work at 7 so I didn’t sleep. Very unprofessional. I will let everyone know not to stay at this location. Water was also cold. Hair in the tub Trash on the floor. Gross

The check-in staff was very nice. She got us checked in and settled within a couple of minutes. They never came to empty the trash, get dirty towels, bring clean towels, nothing.

The stay was ok with clean rooms and everything you would want except the pool was totally green which loooked horrible.

Property is clean

I always stay at this location because of its location of the shopping malls. The rooms r good hard to get someone to come clean ur room. My grandkids love the waffle machine . Need a pancake machine n fresh fruit for breakfast. The ice room n laundry room is a inferno the hotel need to offer one free wash if u stay over 2 days. The entre staff needs social skills class with other races other than themselves im just saying not friendly at all.

Pool was not clean or usable. Bed bugs in the room.

The door did not close very well even after it was locked. The blinds were broken and dirty. It was an okay stay, but the AC was not cooling properly.

The hotel is good but she cleaner are very rude the nock the door like the police and you say I am coming they open the door they are terrible

Terrible staff. Not friendly and in fact very rude. Head manager of house keeping kicked us out the room after we already called for a late check in. Unprofessional.

All was perfect

Pool was disgusting, crackheads and homeless all around the area. A bunch of strange activities going on. People complain about noise they need to worry about the activities.

The Best Western is conveniently located right off Loop-410, not far from Ingram Park Mall and close to Lackland (about a 15-minute drive). There are actually several Best Western's "near" Lackland AFB, so make sure you're looking at the right one (this one is a two-story hotel). I'd say the facility itself is rather dated, but the management has kept the place very clean. It may be old, but it doesn't "feel" old, as everything in the room is very clean and well-maintained. My original impression changed the longer I stayed, and if my experience is "the norm" (and I don't know if it is or not), I would not recommend this for a one-night stay, but the longer I stayed, the more I liked the place. It seems both the A/C and Fridge were "off" when I got to the room, as I had a hot room and warm fridge, but by morning both the room and fridge were to my liking and comfortable. So, not sure if it was a bad-luck room or management policy to save money on rooms not occupied. Had I stayed just one night I would have been upset, but as I was there for several nights, the room was very nice after the first night. The biggest thing... very clean room, I can say that. I'd come again for a long stay, but not for one night.

The ac wasn’t cooling and the pool was nasty green

Staff was nice and helpful. Place does not look like the photos and smells gross.

Everything‘s really good specially the price the Only thing is that the sheet smell like smoke and we got a non-smoking room. But overall everything was good and specially the staff very nice

Room was really clean… friendly staff

Breakfast was poor, we are not fans of stale muffins and gravy. Breakfast cereals were all crumbs or empty. Around the juice counter the floor was overly sticky.

The sheets and blankets were clean and the ac was so very cold. No elevator to get to second floor. All of the 2 double beds are upstairs. I had to be switched to a king suite on bottom floor. No sheets or blankets in room for the pull out couch.

Not bad at all. Room was a little bit warm.

The air conditioner did not want to work right had to go buy a fan to put in front of it because it would not cool my room down then I seen cockroaches and I hope I did not bring any back to My Home in my luggage or my car you need to contact Terminix pest control out there and get all rooms sprayed and keep on top of it to get rid of them, then you need to contact heating an air that is best to come out and check your air conditioners. Do not rely on your stuff to check these things. The manager needs to be doing all this.

Everything was amazing

Everything was dirty

Everything was close to the hotel the malls they eating area no problem going in and out really appreciate it. I will plan to visit again in the future.

This Best Western was clean but the

it was o k

Baño limpio, se agradece. Para estancia de paso familiar está bien, para más días no, pues no hacen limpieza aunque dejes las toallas en el piso, solo tienden camas, no cambian blancos. Sí volvería, solo por 1 o 2 noches.

Room was hot, I asked for a fan and they were not so accommodating instead they went into my room without notifying me and told me that it was fine. SMH

Tuvimos una estancia de dos noches y tuvimos un inconveniente con el microondas pero el personal fue atento y atento enseguida lo repusieron y nos colocaron uno nuevo para no tener problemas, a diferencia de los demás hoteles cerca, puedo decir que es una muy buena opción.

To many kids allowed in one room!!! There people coming out of rooms with at least 10 people. Taking to go plates to the room and taking what food was left for people waiting. No yogurt, no milk, no napkins just ran out of everything!!! Gave just one shampoo and one conditioner for three adults in the room.

The wifi was horrible, showers were broken and rooms smelt bad. staff didn’t help other than by switching rooms and it was still the same. I will never be staying here again

Great staff, very kind, helpful, and considerate. Great location for Sea World too

The room was really clean & well organized. Definitely will be coming back.

Todo estaba excelente. El cuarto bien limpio. Los pasillo limpio los baños limpio todo bien iluminado el desayuno adecuado y el personal de excelencia. Los recomiendo

Clean, well kept. The A/c could have worked better but other than that good place for the price

Very nice property

Nice and clean. Breakfast was good.

Great stay

Noisy at night. Can hear people talking around all night.

The room was clean

Needs upkeep, not just covering up. Towels are old and threadbare. Staff wasn't really seen, except at breakfast were they surrounded the diners, and demanded cup lids be used, and slow on restocking cups and food. I saw a few cockroaches and that wasn't good, it will be a problem if any came home with me. All in all, I guess you get what you pay for.

There was a huge roach in one of the rooms. Everything is outdated, broken chairs by the pool with metal sticking out. Only 1 very small washer and dryer, even smaller “gym”. Staff was ok, not super friendly but not not friendly. 2/5; wouldn’t stay here again.

The hotel and staff were very nice, although the breakfast was not that great. Food was scarce the time i got down to the breakfast bar. Other than that it was a great stay.

It is a good hotel but the cleaning staff are very rude

Good breakfast, clean rooms, good rates...Good customer service...

Clean room very nice staff.

I will not recommend or stay again.

This location is very clean the beds were very clean no stains on bed covers , no smells, getting on to the property was tricky just because it was on the main road and traffic is crazy. But every thing else was excellent 👌. The pool eas very clean as well.

Killed two roaches and asked for a new room and was told nothing was available. No reimbursement or comp night . Terrible

Me gustó es agradable y tranquilo

Nice staff

Great

I always feel comfortable and safe at this hotel

Wonderful stay

Excellent stay!

Wherever I'm in San Antonio I enjoy staying at this location. There are lots of things to do in the area and it has great freeway access. The staff is always very kind the rooms are clean. I always sleep good and feel very safe. This is definitely my go to location.

Roaches in the room. Nothing other room to change to so had no place else to go and had to stay there got no sleep. Terrible experience overall

The staff was helpful, and the room was clean. The breakfast was as described, they offer hot eggs, bacon and waffles, among other items.

Everything was great, and we enjoyed our stay. However, a little more attention to cleaning and general upkeep would have made the place much nicer. Overall, it was a good experience.

Very convenient location. Quite and peaceful atmosphere. Friendly staff. Breakfast was minimal but complimentary.

The hotel was clean but it’s on a noisy street and not a good area. The outside of the hotel doesn’t look like much but once inside the quad area it’s much nicer. The staff was nice and helpful. The air conditioner is also noisy. I’m used to having complimentary toiletries and this hotel has the bare minimum. They only give you the tiniest shampoo and conditioner, mind you, there were 3 of us who checked into the hotel so the product was only enough for one person. They don’t offer a shower cap nor lotion as other hotels do. There is no ventilation system in their bathroom and I believe that’s important. The swimming pool is nice and so is the reception area. The breakfast is decent. I went for my son’s BTI Air Force graduation.

Breakfast was below average ran out of food, gravy was cold long line for self service waffles because there wasn’t anything else. Went down 3 times during my 3 week stay every time was the same ! One star for breakfast

The place was clean and maintained. They do have some sketchy characters that apparently live there and kinda make you feel uncomfortable. The doors don’t lock from inside either