Best Western Garden Inn

Clean room and good gym.

Hotel is outdated needs new updated furniture beds were OK. Shower was a little weird bedroom smelled like smoke but other than that OK overnight stay for the price $90 a night. I do it again.

The listing says they have a hot tub, but manager says it was taken out years ago, during a renovation of the property. You might want to delete that there is a hot tub! Otherwise, all was great!!

i was amazed with the stay, great breakfast

Front Desk Lodging Breakfast N/a

Had a problem with rooms being cleaned daily, stay seven days, room only cleaned once during stay. Staffing issues. Accessibilty was difficult due to construction issues.

Very good

It was Great. Slept like a baby

It was spacious and clean, also quite Not enough parking

Stayed because my other reservation was disgusting. Helpful staff, easy parking, and clean.

Everything was nice and clean

Superb

Passable

Clean room good stuff with helpful information

Excellent service! Love it!

Nice rooms clean The freeway is being made upper level closes down at night not your companies fault

The freeway is being made upper level closes down at night not your companies fault

Things were thrown away by housekeeping that shouldn't have been thrown away.

The front desk staff was wonderful! Things were thrown away by housekeeping that shouldn't have been thrown away.

As of July they the streets around the hotel are closed after 11pm so plan accordingly but related to hotel the staff was very accommodating and friendly. Beds were comfortable and clean .

Very good

Pool needed cleaning. Air could have been on when we walked into a room to avoid it being hotter inside than out. But the staff was very helpful and friendly.

Nice setting very clean The construction

Nice setting very clean The construction

Exceptional

The room, service, and breakfast was awesome! Staff was very polite and helpful. The room was so comfortable. I had no trouble falling asleep. The construction was the only part that was terrible. The street closed and we struggled getting in and out of our hotel.

The construction was the only part that was terrible. The street closed and we struggled getting in and out of our hotel.

Everything is good.

Good

Purchased a protection plan and didn’t even get to use the $88 that I spent. I would really like my money back. I will not be using this again

The pool Everything was great

Location. They do not comply with best western standards for breakfast and only have it available for two hours.

Location. They do not comply with best western standards for breakfast and only have it available for two hours.

The pool Everything was great

The staff was awesome so helpful!! We booked a room here for the jacuzzi!! and the pool!! But!!! There is no jacuzzi!!!!Again the is NO jacuzzi!!

Safe location. Clean rooms

Room was disgusting, black mold, bugs, dirty hallways and stars are dirty, room smelled like cigarettes Parking lot was dirty, too small a parking lot for the size of the complex, pool is dirty, lobby was dirty I left within 15 minutes you couldn’t pay me to stay at this location.

We checked in on a Thurs afternoon and the staff member on duty at the front desk was great. He was very gracious and made us feel right at home. When our driver needed help locating the hotel due to construction going on, the staff member got on the phone and gave him directions. Other staff members for the rest of our stay were also very friendly and helpful. I enjoyed the waffles and yogurt for breakfast.

The hotel itself is great! Very clean and well maintained. The beds were comfortable and the rooms were dark and ac worked perfectly! Great water pressure. The staff were all very friendly and helpful! My kids loved the pool. Breakfast was average. Plenty of parking spaces available. The construction on I35 is a nightmare.

This stay by was was amazing we enjoyed the clean warm pool wow what a treat thank you Best Western for an exceptional stay thank you for your staff.

Very clean and very great service good breakfast thanks.

Didn't like: odd odour in room, got locked out of our room and attendant was away from desk, hassled us about BW points because we booked through Expedia.

Room was spacious and clean

The hotel and staff were excellent. Everything was clean and orderly. The pool was very clean too. We would stay here again.

The staff was very helpful. Our daughters enjoyed swimming in their pool.

Terrible hotel experience!!! Their rating needs to be lower and advertisememt needs to be checked. The sheets were dirty and clearly not been changed. Breakfast consists of boiled eggs and smashed potatoes, not what we expected for a "top rated" breakfast.

Break fast was worst .. rooms were clean ..if you are loo

Everything about the hotel was great and so was the price. The freeway and access road construction around the property was hard to navigate.

I stayed for 3 days and on my last day I called the front desk to request clean towels. The person at the front desk asked if I was checking out that day, and when I said yes, he told me I could come and get the towels myself. I found this very upsetting and unprofessional, especially since housekeeping staff was already present. As a paying guest, I expected basic customer service and assistance during my stay until checkout time.

The staff was very helpful. However, the sheets were not completely white and, along with a few towels, did not seem freshly washed—they might just be old. Don't expect any bottled water or coffee, as everything here is very basic. Overall, it is fine for a one- or two-night stay for adults.

Friendly Staff

The hotel room was clean and orderly. The checkin and stay were pleasant. Breakfast was delicious with a few featured options. Staying so close to the construction wasn't great, but running the fan all night was helpful. We were pleased with the price and the hotel. There weren't any homeless people nearby. It was a great place to sleep.

Thoroughly enjoyed our stays at this hotel. The pool was delightful and refreshing. The rooms were clean. The service was great. The employees were friendly.

Very clean, really enjoyed our stay in this place

The property was clean, the rooms were clean. The staff was great. While this is a non-smoking hotel, it is an older hotel and the rooms still smelled like smoke. It was a bit overpowering at first but was only there for one night.

Second time staying here and will return.

Check in was fine, receptionist was friendly. I booked 2 rooms for 3 nights. Both rooms smelled very bad and the carpeting was soaking wet. We left our luggage in the rooms and went out to visit family in the area and when we returned, the one way road to the the hotel was closed for overnight construction work. There was no way to get back to hotel. I called hotel to get instructions on a back way to get to hotel, which involved cutting through parking lots and driving wrong way on a one- way road for a short bit. Finally made it to the hotel only to find room even more smelly. The smell was a bit overwhelming. I expressed my concern at the office and was told I had to talk to the manager the next day. I gave up and dealt with smelly room for the rest of the stay. The carpet finally did dry by the 3rd day. Also, there was no cleaning/maid service. No clean towels or bed making the entire 3 days.

Very comfortable stay

The food was good. On the weekend they serve hot food: scrambled eggs, potatoes, sausages, etc. On weekdays they only have cold foods and waffles. You better get down there earl enough, once the food is gone, even if it is before the quitting time for breakfast, it is gone.

Unfortunately, the cleanliness was a big issue. There was pubic hair in the bathroom, and the shelves and drawers looked like they had not been dusted in a long time. I ended up using some of the provided towels to clean parts of the room before I could even unpack. Also, the motel is located on a one-way street, which made access a little less convenient. Overall, the room had good space and decent features, but the lack of cleanliness was very disappointing.

During my 3 day stay breakfast was great!! The pool was clean and amazing! The room was clean and neat!! AC and Hot water was perfect!! Beds and pillows were comfy!! Definitely booking in the future. Highly recommending to my family and friends. Lovely staff, shoutout to Nick!!! Thank you Michael for helping me also!!! 🙏🙏

We contacted the front desk and requested fresh sheets. While they did provide new ones, we were simply handed the sheets and had to change the bedding ourselves, which is not what I would expect from a hotel stay. Overall, the cleanliness and service did not meet expectations, and I hope improvements are made to ensure a better experience for future guests.

Cleaning is the key to get good reviews

Yes

Everything was Great!

The stay was ok. The problem is the location. At night they close the road due to construction and that's the only road you can take to get to the hotel. It took us almost an hour to connect with someone who could help us to get thru

Friendly Staff, easily find location,

Gentleman in front did an awsome job.

Customer was good!!

Great staff member when we checked in. Good nights sleep.

This was more a motel than a hotel. AC had been off before we arrived and room was damp and smelled damp. Beds were comfortable. Breakfast was minimum, sort of greasy. We were in a construction area and right off the highway and busy commercial space. It did not live up to the rating it had on Expedia.

Inadequate parking and busy traffic nearly impossible to get too due to road conditions.

.

Clean room

Expedia changed my check in date as soon as i set up itinerary itinerary. Tried to cancel to reschedule, and it wouldnt let me cancel. I drive 8 hrs, got to hotel. Explained to checkin clerk. He said hes not responsible for expedia. Tried to contact expedia, got the run around. Asked for supervisor. Came back to phone and said supervisor busy and cant talk to me at that time. I am gone for a while, so when i get home, expedia will get a letter, and BBB will get my complaint, cause instead of $88 hotel, i had to pay $150 plus the $88 for A night that i wasnt even staying in. So look for my letter in the mail.

Room was ok. A/C was very loud. Breakfast cold and not good. Coffee was horrible. They charged us 2x for 2 night. Next to Freeway so it was very loud.

The room was amazing

Great service, super clean rooms

The hotel, rooms, staff etc were GREAT... but currently there is massive construction going on RIGHT ON TOP of the hotel ALL NIGHT LONG! We got zero sleep and had to check out a day early. I know it's not the hotel's fault but right now it's impossible to sleep there. Hopefully for the hotel's sake the construction finishes soon :(

Room was clean. Check in staff was friendly. Guest laundry was outside by the ice & vending machines. Both the exterior of the washer & dryer were very dirty-it would be good for staff to clean them off on a regular basis.

Clean room, very friendly staff, grounds were well kept and breakfast was great!

Hidden jewel…. Highly recommend. Great staff!

Clean room, friendly and helpful staff, and very good breakfast. Thank you!

The breakfast time was 6.30-8.30. considering out of state long driver travellers this little tight window was not enough to grab any food at all. We skipped breakfast

It was good

Never received my deposit back. Lied to about their “better rate” — demanded an early checkin fee when I was already checked in. Dirty rooms. Outdated equipment and linens. Old furniture. Squeaky beds.

Never received my deposit back. The rooms are not as advertised. And be aware it’s outside door access. Not interior hall. The owner will find every single thing he can to try to charge you for something. What blew my mind was being checked in already from the prior day. Had rented two rooms. Extended the stay, and was demanded to pay an early check in fee. I was already checked in. In the rooms. Not needing house keeping. Absurd. The attitude that came along with it was astounding. He was mad that I booked through hotels. Said he would give me a better rate. So I tried that. Unbeknownst to me, I was charged 39$ over the original rate that hotels gave. And charged an additional 50$ deposit. That never came back. I was told it would be back in 3-5 days. I waited to review until that timeframe. Well. No return. Bad review. And all the bs laid out so others can be warned. The rooms are also sub par cleaned. Had to clean the bathrooms myself. Towels are hard crusty disasters. Just another establishment squeezing Pennie’s out of people. I’ll be contacting best western corporate for my deposit and to file a complaint

Customer service is excellent

Service at the hotel was great!! The construction not so much we were blocked from being able to get to the hotel because the roads were blocked. Other than that I will be coming back to the Best Western locati

Good

Older building but staff is intentional about keeping things clean and stocked. Everyone I interacted with was friendly and professional, including the Manager and breakfast staff. I felt safe, no issues.

Friendly staff , the room was very clean and the bathroom. At night the construction on hwy was cumbersome to get back to hotel but managed

Awesomeness!!!

There was hair everywhere stained all over the place on the walls

The room was clean, the bed was comfortable.. the only downfall were the pillows, they were the kind that when you lay on them they deflate leaving you almost flat in the bed. They could update their pillows, other than that everything was nice

Clean room, friendly and helpful staff.

Staff was very helpful.

As soon as I walked in the way she looked at me and all she said was “can I help you” with a unpleasant look… I didn’t feel welcomed.

Bed sheets were dirty, cockroach on bathroom towels, bad smell

Thank you Jorge for the great hospitality. You’re the Best… Keep up the great work God Bless

Hotel staff was very friendly

Great hotel. Clean. Easy check in. Room had all the basics.

Great value!!! The best room ever? No. But it was clean, comfortable, and quiet. Definitely worth the price.

Clean room with all the typical Medvedev

Room was very clean. Towels were fresh as was the bedding. Front desk was very professional & approachable.

Wasn’t impressed with breakfast ..room was nice and quiet and clean

Great customer service, clean rooms and pool was nice for kiddos.

Bathroom was dirty. Room smelled like smoke

overall good. was clean. beds comfortable.

The full breakfast menu was not available during stated breakfast hours.

It worked well for me.

Location close to venue

We were only in San Antonio for the night and didn't spend much time in the room.

This is a good value for the price

The property was fine. It’s a shame it is surrounded by the endless mess of SA road construction.

Breakfast not that good

Friendly staff clean hotel

Staff was friendly and helpful. Breakfast was okay; made waffles; sausage and biscuits; adequate items. Coffee available all day. It was an okay place to stay for a night in between traveling. Room was clean; bed was okay; May want to check the squeaky frame in room 102.

Friendly staff

Clean room