Best Western Alamo Suites

Good

Great location great price. Didn’t realize I stayed here before. Very glad it was the same place. Amazing friendly staff. Indoor heated pool and spa. Some of the cardio equipment didn’t work in the gym. But it was no big deal.

Everything was great. The best thing is it being close to the convention center.

Everything was great ! There is a $50 deposit but you get it back as long as room is good.

Not much Not clean, needs upgrade

Home away from home atp

large rooms for two king beds and a couch. Great for families.

Las habitaciones están muy bien y la alberca y gimancio. La verdad, lo recomiendo mucho; el único detalle es el desayuno. Podrían variar la proteína cuando menos 3 opciones, una por día, ya que las tres ocasiones que desayunamos siempre exactamente lo mismo. Es por eso que una mañana decidimos salir y desayunar algo diferente. Por lo demás, es perfecto.

Clean room

Room was clean but air blower was so noisy consuls not sleep properly. Couch and carpet are very old

Good location

Good value The area it was in

Exceptional

Exceptional

It's an okay hotel for a night or two. Not much is available around the hotel.

The Loft Suite was great. My daughter and grandbabies slept upstairs and we took the bed downstairs! Extremely spacious!

Yes was good

My room was very clean. Staff was friendly. Breakfast that was provided was very delicious and there was a variety something for everyone. I would be coming back for sure.

Loved this hotel! Good location, clean , good pool . Upgraded to king size beds - thank you! Favourite hotel so far.

Very good

Superb

Poor

Very good

Exceptional

We had a great stay. We got a room for 7 and everyone slept comfortably.

Pleasant

Had a great stay, staff was nice…. Room was clean

An amazing experience very clean and the breakfast food was great.

The hotel was clean & smelled nice. The room was big & spacious. The hallways were nice & cool. Breakfast was good, lounge was nice & clean. The only drawback that this place had, was not enough parking.

Passable

Passable

Passable

We stayed at this location and it was great! Rooms were very well maintained super clean and hotel smelled really nice. Breakfast was delicious. I liked everything about this place. I didn’t get to go in the pool which was indoors but it looked really clean. Staff was very friendly.

Excellent stay! The service was great, the room was very clean, spacious, and comfortable, and the breakfast was excellent. Everything was very well maintained and the room was much bigger than expected. The location was also very convenient, right off the freeway, which made getting around very easy. We had a great experience and would definitely stay here again.

Good

The front desk staff are very nice and helpful.

We came into town for an MCR concert and stayed one night. The staff was great and the room was perfectly fine :) Not a single complaint :)

Indoor pool and room The patch work in the restroom. Room 204

Indoor pool and room The patch work in the restroom. Room 204

Only thing good was the pillows and that it had a balcony I was supposed to stay here 3 nights ended up staying 1 night. Shower curtain had someone else's feces on it. The bathtub floor was black and dirty. Ceiling fan was broken as well as the lock on the sliding door. Wifi wasn't working the whole time we were there. When I went down to let them know they tried getting me another room made me wait about 45 mins. They kept calling me on the phone in the room and the cord was broken every time I tried answering, it fell off. I had to call them from my cell phone. I ended up having to book a different hotel because this place is just a mess. I've stayed here multiple times since 2020 and it used to be nice and clean. This place is ratchet and deteriorating now.

Only thing good was the pillows and that it had a balcony I was supposed to stay here 3 nights ended up staying 1 night. Shower curtain had someone else's feces on it. The bathtub floor was black and dirty. Ceiling fan was broken as well as the lock on the sliding door. Wifi wasn't working the whole time we were there. When I went down to let them know they tried getting me another room made me wait about 45 mins. They kept calling me on the phone in the room and the cord was broken every time I tried answering, it fell off. I had to call them from my cell phone. I ended up having to book a different hotel because this place is just a mess. I've stayed here multiple times since 2020 and it used to be nice and clean. This place is ratchet and deteriorating now.

This hotel was great. It isn’t the newest place on the map but it is clean. It has all the amenities of a newer hotel at half the price. The bed was comfortable. There is an indoor pool and the breakfast was just right. There was no view except of an electric plant but we just came for a place to put our stuff while we explored the city. This one was great for us.

Breakfast was awful....

The property is in much need of updating old worn furniture and mattresses. There is a smelly moldy scent in the place with air fresher for cars hanging from the ceiling fan.

We enjoyed our stay. 3 queen beds were perfect for our party.

beds were comphy enough. Fridge and mIcrowave in room, but no coffee maker. However you can get coffee and tea in the lobby during the day, which was nice. The breakfast area is way too small to accomodate the guests. Many left after waiting for a long time to get to the food without eating. very few seating options all bunched close together so if you go when the hotel is full, forget about the breakfast. The food was ok if you could wait long enough in line. The hotel has a pool and a hottub which both were not clean. All in all it is a place for big families and my last option on a busy weekend. I would not book it for just a couple! Staff is friendly and helpfull. We were overcharged by 45.00. Not sure for what since I am still checking on it.

Room was clean and breakfast had great options. Area seems sketchy at first but no issues and property was well maintained and clean. Parking area well lit as well

I always have a pleasant stay at this location.

The room was ok, the property was not maintained well. The pool was very dirty, and there were nails all over the parking lot

Good place to stay, clean and has a good breakfast, eggs, potatoes, toast bread, waffles, juice and coffee

Everything was great even staff

Average

This place is safe and clean. It’s definitely in an area that is depressed but it’s close to the Riverwalk and they don’t charge $70 per night for parking. If you want to avoid paying for parking then this is a good option.

Bathroom toilet already clogged up and the porch deck door doesn’t lock up Staff was not helpful especially in the evening I ask for assistance and never came through instead I get kicked out of one room and so technically I rented 2 rooms with each having 2 king size beds . Refuse to refund me Awful experience Pool was dirty I believe hookers we’re across from my room off men coming in out all night and noises . Reception did not help out especiall The GM hides and doesn’t call or respond to my calls and emails Can’t even get a refund for one room at least . Worst experience we were a family of 8 with kids and not felt safe here . I won’t recommend this hotel they should close this hotel and change ownerships and management and staff. They blaming Expedia and don’t want to deal with me directly . Never again Horrible experience and the breakfast was disgustingly over burnt old sausages and milk was old the list will go on . Don’t trust this hotel and staff here at this hotel. I’ll make sure this hotel gets reported Not a family experience

A little out dated

Very nice hotel in outskirts of Downtown. Good coffee.

Hot breakfast was appreciated, but please change it up a bit! Identical breakfasts each of my 4 mornings. Dog kennel across the street; had a few episodes of barking; maybe at feeding time? and we had an ugly view of electrical transformers out our windows. Sigh.

It was a very pleasant stay 5 min drive to the river walk.

Seemed short staffed. We waited at the desk along with other arriving guests for several minutes before someone came to check us in. She was apparently busy helping an existing guest.

The hotel smells good,and the rooms clean,

Exelente location

Good

The staff was very friendly and courteous. There were a variety of options for breakfast. The atmosphere was safe and quiet. The hotel was clean and well maintained.

Needs complete renovation. It’s old and outdated. My kids and I checked out a day early. We did not like the property. Staff was nice though.

Served our needs. Enjoyed the extra sitting room.

Stay was great, customer service was amazing...breakfast could have been better...but all in all a nice, pleasant stay

Clean comfortable rooms.

Hotel is a little old but very clean and excellent service

Super good stay again

Room was clean hot tub was nice staff was excellent room was cool and comfortable

Great, peaceful place for two or even a whole family. Definitely would stay here again.

Awesome customer service!!!!

The outside looks run down but the rooms were very spacious the bed were comfortable

Limited choices for breakfast. The commode area needs a little update; overall, the double room is good and quiet. The staff at the front desk is welcoming and has a friendly smile.

Hotel was close to the downtown area. Our room was nice and clean. Staff was professional and the check-in and check-out process was easy peasy. Also, loved the complimentary breakfast, free parking and the indoor pool with jacuzzi was a plus!!

Air conditioning in room was not working well, room took too long to get cool.

Clean room, very spacious. Nice lobby, good service. Pool too small and beds not to comfortable.

A lot of stuff was just ok, except my room had ants all over the bathroom floor

Everything was extremely nice and clean except the pool , need more attention

Really a nice hotel. Family friendly. Staff is cooperative. 24-hour free coffee. Enjoyed my stay.

Meh

Had a very stale mold Smell. Staff were nice. Beds were comfortable

The only bad problem i had was the AC was not working properly. It did not keep the room cool. Overall everything was good especially the breakfast (:

Friendly staff, clean rooms and restrooms, older style furniture but had a home-vibe.

Room was good size there was a terrible smell though

We really enjoyed our stay. The room was large, clean and comfortable. The staff was helpful and friendly. The shower was amazing, too. The water pressure was exceptional and it stayed hot throughout the shower. The hotel was very quiet. We never heard any noise. I will definitely be back!

I don’t normally write reviews but the hotels deserves a review. Coming inside to check in hotel was super clean. Staff was very friendly. Went to my room was super clean as well very spacious. AC worked pretty well. Also got to enjoy the hot tub and pool. Staff was always friendly. Free Breakfast as well. Over all 10/10

Clean room, awesome air conditioning

Felt at home thank you

Great stay, safe all needs were met

This hotel was a five min drive to The River Walk. Good breakfast. Nice indoor pool. The room had a different smell to it. Maybe the humidity. Other than that. It was a quiet clean room.

The room smelled musty and damp, the air conditioner was barely working, gave the feeling of really damp, other than that the room was good

For this price point, this was a great room and an overall good experience. Thank you.

The rooms were clean . Breakfast was too good . Overall the experience was pleasant .

Good and clean, breakfast nice, staff friendly.

We requested upper floor, away from the Elevator and Ice to avoid noise. Unfortunately we were given a room by the Washing machine,Very,Very,Very, noise !!!!!!!!!

👍

Friendly staff, comfortable bed and good location.

Great breakfast and friendly staff. We will be back if we every come back to San Antonio Tx.

Always clean, comfortable and affordable. The is friendly and helpful.

It's a great location and very clean. Floors could use some updating but fitness room,pool,and free breakfast make up for it.other than that we enjoyed our stay.

You could tell that the property was not new but they were working at keeping it in good shape. We arrived in the middle of stormy weather and were scheduled to leave in a flash flood situation. The staff allowed us late checkout until it was safe to drive.

staff was friendly and breakfast good. Had a pleasant stay

We had an issue with our room being very humid and damp facing the front of the road. The Management was very accommodating to ensure the remainder of our stay was comfortable allowing us to choose another room. I was so happy with the customer service that we extended extra nights. I highly recommend staying here

Smoke , room patio door was broken and would not lock , first desk lady didn’t seem to know how to check people in , I had to leave and come back latter for check in ,

This is an older property, but it is well located and has spacious rooms and comfortable furnishings. It is also a bargain cost-wise, especially when compared to staying near the riverwalk. I would definitely stay there again when I return to San Antonio.

At first was worried about the area because it looked a bit rundown but the room was immaculate. Did t care to much for how the parking lot was set-up but nothing to do about that.

Very clean and the breakfast was great

Bien

Todo bien

The woman at the front desk suggested we park at a sister property near the river walk which saved us money for parking THANK YOU

The breakfast menu was simple but good, staff was very friendly and helpful. The room was very specious and the beds was comfortable. The only down fall was not enough parking, but it was very well lighted. My family and I had an amazing stay would book again.

All the staff great. Inside our room needed some maintenance. The doors barely shut, the shower curtain was broken and water got all over the bathroom floor, and the floorboard around the shower was discolored and the paint was peeling—probably because of the water damage

Staff was very helpful. We had trouble with ac not working they put us in another room right away.

Yes the breakfast was great. Did not use parking.

Looks old on the outside, but decent on the inside. Area looks a little shady, but was safe. The bedding didn't appear to of been changed and there was crumbs between the couch cushions and on bedframe. Thin floors could hear the person upstairs all day/ night. Breakfast was good Great location and close to the Riverwalk. Staff is responsive.

The bathtub was in terrible condition, with the coating missing, visible cracks, and even sharp areas. It didn’t feel safe to use, so we avoided showering altogether. That alone says a lot about the condition of the room. The pool and hot tub were no better. The pool was ice cold and unusable, and the hot tub had such a strong chlorine smell that it actually caused a nosebleed. It was clear that the entire location is in serious need of updates and better maintenance. We did speak with the front desk, but were simply told that this was the room we had booked. Since we arrived late and only needed a place to rest during our drive home, we stayed—but under normal circumstances, we absolutely would have gone elsewhere. Overall, this was a horrible stay, and we would not recommend this location to anyone.

Loved they let us check in early! Rooms were clean

Breakfast was ok, need to specify deposit needed before booking

General condition of the lodge is quite run down. Cigarette smell was present from the moment you walk in the front door and throughout hallways. Pillows were in terrible condition. Hardly any support left in them.