Baymont by Wyndham San Antonio Near Lackland AFB

Nothing special. Neither good not bad. Bathroom was not the best. Shower was not very hot, nor much water pressure and shower head was broken. Bed was comfortable.

Ms Anna was very nice and pleasant to talk to at the front desk. There was another gentleman (didn’t catch his name) very nice,showed me how to use the coffee machine at 9 pm in the dining area because our room only had decaf

There was mold in the shower. I get we get what we paid for but you can at least provide a clean hotel.

We checked in and stayed for about an hour and went to check into another hotel. A/C had a burning smell, fridge didnt work, no remote for the tv and hair was in the sink. Once a roach came out from under the dresser, I told my family to gather their stuff and we left.

Stayed 3 nights, they never made my room, I mention it to fron desk. The guy didn't say nothing. He just wrote it down in a notebook. The room was ok but blankets on both beds had a lot stains. There are many homless around the area.

Room was cleaned. The hot water didn’t get hot at all and the place just didn’t look safe abunch of druggies walking around don’t stay here if you have kids.

Sheets weren't clean and the room smelled funky

The first room had blood on the sheets on one of the beds. They switched us to another room and there was dirt and grass on both beds. I have to assume they never changed the sheets between guests. We asked for a refund and were directed to our online reservation. I contacted hotels.com who said only the hotel can authorize a refund. Hotels.com contacted the hotel who said the manager who can approve refunds was unavailable. I'm still waiting 5 days later and have heard nothing.

The rooms had bugs and mold

There was so much humidity in the room mold formed in bathroom in less than our week's stay. Front desk staff were accommodating giving us extra towels as towels never dried. Floor was damp all the time.

The shower was cold complained issue never revolved, also there were roaches I killed three and dead carcasses on the walls from others killing roaches and the linen was dirty with hair Cleanliness

I reserved my room more than three weeks in advance. The trip was to watch my son graduate from basic training into the United States Air Force. The direction key I was given was to a room already assigned to someone else. The second key I was given was to a room with roaches, no remote for tv, black mold growing on the bed skirt of one of the beds and black mold visible growing up the wall behind the toilet. Next I was given two more keys and told to choose which room I wanted out of the next two rooms. The third room appeared clean but smelled with a strong odor of mold so I left and went to the fourth room. The fourth room was the best out of all the ones i had to drag my bags in and out of but there were still issues. The floors were filthy and i had to use the one snd only towel tgat was in the room to mop the floor with. They advertised cable but there was only digital in the room i ended up with. There were never any clean towels until i threatened to give a horrible review which I’m doing anyway because this roach hotel sucks and i font want any other military families to have to go through what i went through. Stay Away!!!! To make it even worse there were drug addicts and what appeared to be prostitutes walking the property day and night. Some strange woman almost found out the hard way when she knocked on my door at 4am in morning. Nothing was offered to accommodate my inconvenience even thiugh im disabked and had to take a 2nd floor room & i reserved first floor

The room was clean, comfortable, and well maintained. The staff was friendly and helpful, and the overall stay was pleasant and relaxing.

Nothing The dirty room sheets bathroom etc. the rude staff and they over booked and I didn’t have a room for about 2 hours even though I books the night before

Due to the way the room was, filthy blanket and floor, etc.., I didn't want to eat the breakfast. The location was fine. Not far from the military base. Make sure the room is clean. Clean blanket, sheets, towels and floors. I asked for clean blankets and sheets and received them but they never picked up the dirty ones. The dirty blanket and sheets remained in the room the entire time of our stay. I asked for them to be picked up and requested clean towels and received pool towels instead. I will not go back.

This was the best available stay we found right across somewhat literally walking distance from Lackland Air Force Base. We went up as a family got two rooms what I really love the rooms had king size beds, which is rare refrigerator and it was the coldest AC. I’ve ever experienced it was perfect but just too darn cold. I hate to complain about the AC, but I’ve never literally frozen in a hotel before so I had to go to the staff and he gave us winter blanket, which was a relief it was rainy, which cooled down everything for the events and the pool was green, but it was cleaned out immediately. Breakfast was available. Also this was a great stay in local area close to everything right in the circle the loop as they call it I would recommend it and I did recommend it great price and the beds were great. That’s all we needed the room for actually was a great bed and a great day. Our rooms was right outside of the walkway which kind of brought in a lot of dust, so there was no carpet and you can literally feel like sand whatever on your feet. But other than that, that would definitely be my go to hotel if we don’t stay downtown in the Alamo area, but it’s still close to everything and I think the comfort of the room and that AC would be the reason I would come back.

The room wasn’t maintained, roaches,bed cover and was towels had stains and no clean towels was available

My family and I reserved this hotel for my son's military graduation. The room was very dirty, for example, the sheets, blankets, towels, pillows, pillow case, tub, floors were dirty and dust all around the furniture. The chair in the room was broken. When I sat on it, I almost fell. When I went to the desk, a guy who was at the customer service desk told me to bring it to him. The TV was broken, I called the front desk several times about it, maintenance did not show up until my departure. Also, there were roaches in the room crawling around. However, the staff communicated well, but not up to standard. The mattress was also comfortable. Overall, I do not recommend this hotel.

The room was clean, and looked so beautiful when we walked in. The blanket were so soft and everything was beyond my expectation.

The staff was very friendly and the bed was comfortable. The bedding was nice. The shower only had very hot water. No cold water, no matter how you turned the knob. The floors were dirty. The AC didn't work very well either. We had it set to the lowest setting of 60* but it was still stuffy and warm. It did get barrable at night but not the best. The fridge in the room was only one setting and it froze everything we put in it.

The beds were comfortable and the bedding was nice. The staff was very friendly. The shower only had very hot water. No matter how much you turned the knob it was only hot. The Fridge only had one setting that froze everything. The floors were dirty. The Air Conditioner didn't work very well either. It was set on the lowest setting and it was still humid and warm in the room.

The rooms were dirty, no carpet

However, our room was not very clean. It had tile flooring and it was filthy dirty. Our socks and bare feet were black after walking on it. Also, the towels, washcloths, hand towels and bedding were visibly stained. I don't think I would stay there again.

I liked that the hotel was close to Lackland Air Force Base which was very convenient. However, the cleanness needs attention, specially I also could not enjoy breakfast because there were not scramble eggs available, potatoes potatoes taste awful and I only have a waffle breakfasts. Beverages are fine. The pictures was not realistic, and did not match the actual condition of the property, which was disappointing when you arrived.

Location very easy to find Not very clean and no one cleaned our rooms during our stay

The bathroom floor has roaches and mold. The towels were so dirty . The structures are old

Not recommended. The room smell bad. The floor was concrete painted in grey. The towels were wear off. They don’t make the room. Nothing like what is showed online in the app. The outside appearance look like a motel not a hotel. They don’t give you clean towels unless you take the dirty one to the front desk. Horrible stay.

Everything, very clean, very nice good price, The gentleman Freddy . Treated us like family! Professional, Respectful gentleman. Took the time to explain everything. Good job to the team It was very clear, nice. Excellent location.

Overall a good stay. Only thing I recommend for cleaning staff and guest to check AC filters. Ours was super dirty looked like it wasn’t cleaning for years. Worst one I’ve seen in my life. Sheets had couple stains nothing too bad. First time I’ve seen a room with 2 king beds, that was amazing!

I liked it was close to the military base and the location was convenient to fast food and grocery. The sheets were dirty and the environment wasn’t enjoyable. I only stayed because how close it was to the military base.

Clean room

This first room they gave me had trash and dead roaches on the floor. The second room they put me wasn’t too clean either there was blood stains on the cover and pieces of hair on the flat sheet when we pulled the covers back Also they didn’t have towels

The sheets need to be cleaned before new customers check in. My bedding had multiple disgusting stains!!

We asked for cleaning services and they never came in the four nights that we stayed there. My boyfriend asked for clean towels and they told him they were gonna call us and they never did.

We stayed here for two nights. We had three rooms for our family, all of which were bare bones amenities and passably clean. The floors looked swept, but definitely not mopped. Towels were very hard to come by, we had to wait for the staff to speed-wash swim towels from the day before going to swin the next day. Breakfast pickings were slim and the staff looked stressed trying do too many jobs at once. I would not stay here again.

Room was cleaned

Very clean property, and king size bedroom, peaceful place and breakfast, staff was very polite and helpful

The staff was very helpful and did their best to help me out but the rooms are terrible. My hot water didn’t work. Toilet wouldn’t flush. 3 rooms later I finally got a somewhat decent one. Sheets were stained. Unknown substance on the headboard of the bed. Roaches crawling on the walls. I got chased down by someone at the gas station next door. The environment around the hotel is very dangerous. Would absolutely not recommend to a woman traveling alone

It’s an okay space to stay, bathroom had some mold and there were bugs around the room. It was fine but not really my next choice.

The pool look dirty

Na

Room wasn't clean. Property not maintained. Pool pain was coming off bottom and sides. Roaches in room. Hair in tub. Had to ask to have room cleaned next day.

The stay was great. The biggest thing that aggravated me is I asked for the smallest thing to be fixed which was a freaking light bulb in a closet and for some reason it was a complete inconvenience for them to come up there and change a light bulb. Also, as a female, if you don't have proper lighting in the bathroom, you cannot put your face on the way that you would like it to look when you go out and about. So other than that little stupid hiccup, the stay was great.

No ice. Roaches in the room.

They cancelled my reservation without notifying me and I was traveling from out of town to have no where to stay when I arrived

El ban̈o muy sucio un olor a drenaje mucho polvo el piso bien sucio no podia estar en calsetines. Demaciado sucio un olor isoportable a mugre.

The room appear updated on the website but it was not very clean and the bugs added to the unkept feeling.

We immediately asked the front desk if we could cancel our reservation, but were told they couldn't issue a refund. We then contacted the booking company, who advised that the refund decision was up to the hotel. We also reached out to hotel management but never received a response. I can't comment on the rooms since we never stayed, but based on our arrival experience and the lack of communication afterward, I was very disappointed with the customer service. I hope management will do a better job responding to guests with legitimate safety concerns.

Clean room ,polite staff.The only problem I had was the breakfast.Needs an upgrade of their menu.waffle was sour,juice was watery,orange fruit had gone bad,cereal was not crunchy.Aside that the location of the hotel is excellent.close to the airport,Airforce base and a lot of shops closer.My stay was excellent

Could have been better. Pool should have been ready.

Stayed 2 Nights. First night check in room had a toilet leak which went almost into the room, room was next to the pit and grill area which people stayed up playing music and talking was not a good night's sleep. Second night had to move to a different room due to my first night's complaint. Opened the door swelled like smoke, no wash cloths and the ice machine was not working. To many people walking in and out of the property from the streets and to many road workers with their vehicles. Pool was not clean, and algae in it as well.

Staff was great, smallest hotel room I have ever seen

The hotel is older, but the rooms have been completely remodeled and were very comfortable. I really appreciated the smart layout with both a kitchen sink and bathroom sink, plus a good-sized refrigerator and microwave in the room. The beds were huge and super comfortable, which mattered a lot because we were traveling for basketball. Breakfast was also a big plus for us. They served the traditional waffles, scrambled eggs, sausage, apples, oranges, and yogurt, which was perfect for my crew. The coffee machine was automated and a little watered down, so I would plan to buy coffee elsewhere. The ice machine was broken during our stay, but I’m sure they are working on getting it fixed. There is also no laundry facility on the property. The neighborhood is a little sketchy, so I would recommend locking your car and being mindful of your surroundings. However, the staff was very thoughtful and provided excellent customer service. They checked in to see how our stay was going and even allowed us to check out an hour late so I could catch a quick nap between games. All in all, this is what excellent customer service looks like. The staff truly made the stay better by simply caring and trying.

Very nice clean staff was amazing

Decidí acudir a la recepción para expresar mi queja y me ofrecieron otro cuarto. Sin embargo, este nuevo espacio presentaba las mismas deficiencias, por lo que solicité que limpiaran y cambiaran las sábanas y toallas. Durante este proceso, tuve que llevar mis maletas para facilitar la limpieza. Aproveché para comprar sábanas, detergentes, desinfectantes, chanclas para usar en la bañera y una alfombra para el baño. Después de incurrir en estos gastos para mi familia (somos cuatro), regresé al hotel por la noche, esperando encontrar todo en óptimas condiciones, pero no fue así. Aunque cambiaron las sábanas, las nuevas estaban manchadas. Al intentar usar el baño fui abrir la puerta y al tocarla, mi mano se llenó de materia fecal. Volví a la recepción a exigir una explicación, pero no obtuve respuestas satisfactorias. A las 11:00 p.m. del mismo día, cancelé la reservación y tuve que llevar a mi familia, con todas nuestras maletas, a deambular por San Antonio, Texas, buscando un lugar decente donde hospedarnos. Esta experiencia ha sido un grave atentado contra nuestra salud. La exposición a residuos fecales puede resultar en infecciones bacterianas, virales, hepatitis A y parásitos intestinales, lo que nos hizo sentir que nuestra salud estaba comprometida. Por estas razones, tuvimos

The room was clean. Fridge was very cold so much so it froze our drinks but it was ok. Parking was well lit.

The air conditioning did not work all night so we had to move to a different room on the second night. The room smelled of mold . I also booked it as the Baymont by Wyndham but was told by the staff that it was half and half and was placed in the Days Inn which I never would have stayed at.

Staying here was far from what we expected. Rooms are run down, pool is nasty, ac is questionable. Reserved and 2 bed room and got a one bed.

Had problem with ac but staff moved my roon it was better rioms were clean but didnt feel to safe at night out by myself lots of people on road in front of hotel walkn

Room was clean felt a little unsafe at night due to people walking around outside at night

Excellent location. We were able to get to where we wanted quickly enough. King size bed was very comfortable.

This place needs some work.

Parking was okay , waited at the desk for

First time a baymont disappoints us, room was filthy specially the restroom. Not staying in a baymont in the future rather pay more for a clean night to stay somewhere else

More and better cleaning

AC kept room cool. Easy accessible parking. Friendly staff

Na

Room was filthy, there were droppings on the counters and desk, the bathroom looked like a gulag,

10/10 was an amazing stay

Air conditioning works great and then parking was tight.