Aloft by Marriott San Antonio Airport

Havent stayed at an Aloft in years. This particular property could use some maintenance, but staff was very pleasant. Would stay again.

Could’ve been cleaner. Bathroom doesn’t lock

Staff was nice able to get a drink at the by my room was slightly messy even I got there coffee cups and some one clothes sitting in room staff gave me and my family free breakfast

Conveniently located in nice accommodating rooms NA

Laundry room, shuttle service, nice room, cool staff

N-A

Position and staff

Awesome spot, well-located area since I stayed there multiple days

People ahead of me had issues checking in, and the guy at the front desk was rude and just wanted to go home. The woman who checked me in was super nice. My room was clean and comfortable. When I left the hotel at 3:45 am, only one elevator was working; the button for the first floor was broken, and it wouldn't go down. I had to take the stairs with all my stuff to the outdoor pool area. It was dark, and I was disoriented. I got back to the lobby and told them about the elevator, and they said, "Well, we have another one," but I told them that wasn't working either.

It was a good stay. The shuttle was a huge help!

The A/C blower wheel made a lot of noise.

Front desk understaffed. Upon arrival, DJ in bar area was so loud you could not hear yourself talk. Property needed to be renovated 10 years ago. Carpet is worn/nasty. Parking lot was full of cigarette butts. Staff at the front desk upon departure did not even look up from his phone as guests were departing. Total failure.

The only breakfast was something you had to buy. i only had yogurt and coffee. i usually pick a place with free breakfast. The bed was comfortable. My coffee pot had not been cleaned and when I prepared to pour water into it I was greeted with a fungus or science project inside. It was so disgusting that it gave me terrible reels in my head. The hotel is tired and needs updating, It was my first time at an Aloft hotel and I was not impressed with the clientele or the employees. I will stick with my usual Wyndham choice. i WON;T RETURN TO THIS LOCATION.

Left before breakfast

When booking shows breakfast was included in charge upon arrival was told there an additional charge per person

When the airport shuttle getting picked up was 90 minutes we had to call a ride share to pick us up .. my ride share came in 4 minutes.. put a damper on my stay , sorry to say

Awesome hotel but there was no hot water and the shower knobs come off

The staff was nice! I didn’t like anything about the property! I didn’t have a iron in my room, the shower was nasty and they waited until I check in to tell me that I have to pay a $20 a day for 3 days

Ms.

Very clean good atmosphere Parking

The property is very nice . The location isn’t so bad . Not in a bad location. The layout for the rooms is different from the traditional form. On September 24 , 2026 my husband and I had a hotel booked for 3 days . We already checked in and tried to ask for a later check out, just if it was possibility and Andrew at the front desk was very rude and had no customer service. He shut us down saying “there are no cleaners after 4 pm “ so we couldn’t check out around 8pm . I explained I didn’t mind paying extra for a later check out and he told me” 4 pm was the latest” . We went upstairs to look at the room and were so frustrated on the way we were treated because of Andrew’s customer service we decide to check out. Checking out - When we had walked downstairs and asked Andrew if we could check out. He then followed with saying “make sure the room is empty”. Andrew wasn’t trying to make any resolutions to satisfy our stay after we came back he asked for our key cards which we gave back. After this we asked for a manger which then he stated “what can do to help us with” , which we then stated we wanted to speak with a manger for 2nd time this happened 3 times before he went to grab the manger . Talking to the assistant manger I believe seri - When talking to the shorter older lady we wanted to state what happened . She came up to with no intent to help resolve or descale the situation. When I was asking her if it’s true that there are no cleaners past 4pm she stated that the cleaner are for “higher clientele”. Those were her exact words. After the situation made worse we decide to leave. Andrew cut into the conversation with the assistant manger and was trying to change his words. Neither them seem interested in calming or helping the situation but rather being more argumentative. When receiving a message from booking I was informed we used the shower which is impossible because we weren’t even in the room for more than 5 minutes. I washed my hands and threw the bar of soap into an empty trash can that had no bag. The bed only touched our bag which I understand on the message .

I am a fan of the Aloft hotels, but this one is is poor shape. Bad stains on carpet, No hot water in shower.

Air condion. Hot restroom hot.

We had a great stay. Cheyenne was extremely helpful and very nice.

Customer service was great and beds were very comfortable, I love that I was able to pregame at the bar in the hotel before the concert No breakfast but not a big deal they have a nice restaurant walking out the door

There was so much to do on the property and catering to animals was top notch There was no outlet on the desk

Hotel has a bar and pool table. Very clean rooms and comfortable beds. Room was nice and cold.

Housekeeping and management should really be on the same page regarding when a guest is checking out. It was extremely uncomfortable getting two knocks and then housekeeping attempting to come into my room even though I had one more night.

Very nice mid-level hotel. Worth every penny. The only complaint was that the television in my room needs to be replaced. It's starting to go out.

Loved the complimentary ice, and exercise room

Clean room and friendly staff. Very easy check in and check out.

You would think that Marriott would be more of an upgrade than when we had a call and and complain about the how the refrigerator was on the floor underneath the sink by the bathroom carpet was rugged and so on

Excellent staff, nice clean property

There was absolutely no hot water for the shower. I was there for 3 days and all of my showers were cold. The staff was pleasant and the room was decent enough. Parking is a little annoying bc the main lot is shared with a restaurant and shopping center and stayed packed so had to park in a parking garage that doesn’t have a walkway to it so you’re walking in traffic behind the hotel. Not a big deal if you don’t drive there though. There also aren’t any ice machines so if you need ice, they have bags sometimes but they were mostly out. Decent amenities for the price but the hot water & parking issue was a struggle.

Was roomed right next door to someone with two dogs that kept constantly barking I asked front desk if they had any other rooms that werent on the first floor and they said no. Next time I Would specifically ask if they have rooms on any floor besides the first if you don’t want to hear everyone in the lobby, want to open your window without feeling like someone could just look right through the window,or every dog someone brings and hearing them all the time. Asked for my room to be cleaned and they left my empty glasses that I drank out of the night prior still in my room.

nothing they gave our room to somebody else lobby restroom was dirty they ruined our birthday trip

Friendly staff was a plus.

Don’t expect a continental breakfast unless you negotiate.

The building is old, although they do a good job keeping it clean.

Well maintained

Breakfast is available at an additional charge. One of the elevators was out of order.

The water wasn’t hot enough

The staff was very friendly, the rooms were clean, and it was nice and cool in the room. There was a strong scent in the lobby area that was not pleasant. The hotel is a bit run-down.

I checked out as soon as I checked in. The tile in the shower floor was surrounded by grout that was cracking and crumbling, combined with a huge stain… what kind of shower you do not want to step into without shoes on. I thought I might make the best of it and went to set up my laptop. To make surprise this is the first hotel I have ever ever stayed at where there was not an outle within 10 feet of the desk. Very disappointing from a Marriot. The hallways and carpet are badly in need of painting and cleaning this property seems very rundown. I had to show the staff pictures in order to get a refund on my nonrefundable reservation.

Staff was friendly and we had a quick check in and out. Perfect location for airport travel early the next day.

The staff were very helpful, everyone was nice but the property itself seemed a bit run down. Our bathroom ceiling started leaking and they gave us a new room but in our new room our sink water was running yellow, which was concerning. We were there for 5 days and 1 out of 2 elevators were broken. Im pretty sure its been that way for a while though.

We stayed it handicapped rooms , which we didn’t mind it the fact that we couldn’t have a decent shower without the water getting super hot.

The hot water was lukewarm at best. The WIFI was useless, and the sound proofing from the adjacent room was bad. Other than that,……..fantastic.

For our two night stay there was no cold water. i let staff know on our first night and nothing was done

Really good location, comfortable beds . Although the bathroom / vanity was spacious , it lacked privacy . Doors won’t stay close if you’re showering or sitting on the toilet. Security does patrol the lot . Although there’s limited parking.Staff was very friendly…more than I can say about the guests. If you say hello to someone, you get no response .This hotel is not for me or my family

Great location

There was what looked like mold on the ceiling. The sheets had black spots on them.

The rooms could be better and cleaned and not have a funky smell. We had to buy Febreze wall plugs.

I frequent this hotel at least three times a year a when in San Antonio. This Aloft is all ways convenient, reasonably priced, with courteous staff. My only complaint is the hot water never gets hot enough, otherwise its a good stay.

Hotel is in a really good location, just not enough parking. The room has the usual amenities , minus the microwave . Bath/ vanity is not so private if you’re comfortable with that. Over all it has really comfortable beds . Staff is friendly more than I can say about the guests I don’t this is a hotel for me and my kids .

The bed need to change the new one,

I like that it was clean and quiet. The staff were great, especially the cleaning staff. I enjoyed the stay and I didn't hear any noise even though we were so close to the airport

You can hear room doors slam as they close.

The elevator broke, the grab and go food was old and the room smelled and was not cleaned well.

My daughter lived in the cheapest storm on her college campus. It felt like that.

The location was awesome. Anything you need was on the same block. The lobby was definitely a vibe. Very modern and great place to lounge. Rooms are decent and clean. The dog relief area was full of sticker burs. The rooms are small. The shower was terrible. Water didn’t get hot and the water just leaked out on the floor. The shower door had no seal. It would have been nice to have a microwave in the room.

The check in was a little rough as I booked with expedia. I can't say more about the staff other than fantastic. They accommodated us with extra pillows and amicrowave as we had been displaced from our apartment due to air conditioning issues after surgery. The rooms were clean and my boyfriend enjoyed the bar on friday night.

The only downside of our visit was the concierge experience. They were extremely persistent in trying to sell us on attending a “presentation” and didn’t seem to take “no” for an answer, which ended up taking away from our vacation time. Overall, we had a wonderful experience and would definitely recommend this resort for its beautiful atmosphere, outstanding staff, and great food.

so sweet so nice so clean so comfy

Mold and dirty showers

The staff was amazing but the hotel itself was decent.

great place

Very nice hotel. I do not understand why they drop the ball on the showers. We stay here allot but literally EVERY SINGLE TIME, we don’t get hot water and have to take super cold showers. It’s unfortunate because the place is so nice. Also the shower heads are horrible, cold water spraying at such a high capacity it stings. They need to fix this

Very convenient

there was flying roaches in the room

Stayed here before and I liked the location which is why I chose it again. Beds are comfortable. Walls are a little thin and you can hear everything.

Great time thanks

Great place only thing was the lack of hot water. I hardly got any

Carpets need cleaning throughout, shower valve needs to be replaced, overall clean the place up!

Carpet in hallway was all stained at least on the 4th floor some areas it was wet enough that I could make a small splash with my shoe Bathroom doors don’t give any privacy not broken but poor design Hotel staff was great super friendly!!!! Elevator was very questionable lol almost didn’t feel safe and second one was broken and out of order Over all wouldn’t stay again at this location

The central location was good. Our room wasn’t clean & the shower had no hot water. While we were at the front desk asking ti be moved to another room, a guest came to tell them the handle to the shower came off in his hand. Our second room was better, but this location is in disrepair. Would not recommend.

Aloft is always a great place to stay!

There was no hot water in the bathroom. Everything else was great.

Make sure they have hot water The staff should have informed us there was no hot water so all weekend I had to take a cold shower and I didnt appreciate that at all and then the staff said they been having issues so if you knew this then you should have given the customers a option to remain or get another hotel else where, I got a email saying they understood my concern but no compensation

Great hotel. Very clean I was there for 2 days and had no problems. Great Price too.

The style of the King room was nice, however the shower wish it had a stool or something to conveniently shave legs lol. Environment was nice only glitches are no complimentary breakfast which I was aware of and the ELEVATOR ran slow.

Staff were great. Room was clean. Would def recommend.

The place is clean and safe and that's great. The staff is nice, but the finishes and carpets in the rooms and some of the hallways show some where and tear and aging. The only thing that really ruined this visit was the pool was out of service. Apparently they were retiling it so it was empty. I specifically picked this hotel because of the pool, so that was upsetting.

My check in was much later than anticipated... In fact it was at 3:00 a.m. . I had called in and spoken to the desk clerk and he assured me the room was being held. When I arrived his name is Andrew and he was incredible

Clean room

They need more maintenance to the rooms

Dated hotel. Needs upgrades a lot of things broken.

The airport shuttle was not as convenient as I would have hoped. They require that you wait to call when you arrive. I tried scheduling it and was asked to call back only to be sent to voicemail later.

Clean, safe, quiet. Staff friendly and helpful

Clean room but the AC was loud & noisy.

Good hotel. The only thing I think they should consider is 1 floor of rooms that ain’t dog friendly.

Carpet was wet, restroom towels were not only still damp, but dirty. Shower had mold, restroom door was damaged and wouldn't close correctly. Mini fridge was full of hair.

Michelle at the bar was fantastic and Chris at the front desk was amazing

Central location

Very clean

Always a great stay. Clean, friendly and beautiful.

Everything was amazing , staff was super kind and attentive

Staff was amazing! Hotel amazing! Pool was closed though so i disliked that considering i was there for only 3 days 2 nights.. Also, my room wasn’t cleaned & staff said they were short staffed but i disliked that i needed new towels etc..

Nice

Check in and friendly staff

Covers were dirty, but overall a great stat. Elevator was down also.

Good

The rooms and halls need serious renovation.

Bed was very comfortable; shower and toilet dripped/ran slightly; parking was limited; staff was very friendly and helpful

This is the second time I've stayed here and service is still just as good as was last year. I will definitely be back!

👌

Stuck me in a handicapped room. Shower for cows and no body wash soap. Tells me nobody cleaned that thing in months.

Worst service and experience ever with any lodging, anywhere in the world. Made a 2 night reservation 3 weeks early. Paid for the reservation. Confirmed the reservation. Assigned room 216 when checking in over the phone. Arrived to be told that they overbooked and gave our room to someone else. They rebooked us into another hotel. They only booked us 1 night at the new location, but told us it was for 2. Then we were forced to check out after 1 day due to lack of vacancy at the second hotel. Aloft still refused to honor our 3-week old reservation and all other properties were booked. So instead of enjoying a weekend in San Antonio, we drove home and did not get to take the vacation we booked 3 weeks before. Staff did not care to discuss it. They were not concerned. It was my problem, not theirs. I was the one with nowhere for my family to sleep. It was my fault I did not arrive early enough despite already booking, paying, and checking in over the phone. Absolute worse experience of all “hospitality” industry experiences through my travels. Cockroaches and bedbugs would be more pleasant to deal with than Aloft hotels.

I like the staff here and the location is perfect

All good

Thank you!

Highly Satisfied

👍

which was horrible. Also, a microwave in the room would be great!

Good people

Staff went way out their way to be helpful and courteous. Room was clean and comfortable. Beds are soooo.... So comfortable. Was asleep 2 minutes after head hit the pillow

Nothing over the top but just a solid, clean, friendly experience.

Hot water in shower not very hot. Just warm Lobby restrooms were dirty. Carpet in hallways were stained. The Lobby staff were just relaxing and hanging out on their phones In Lobby. I was expecting better from the reviews I read. Disappointing

Clean room,great location

The bathroom, in particular the tile in the shower was very old and dingy.