Aloft by Marriott San Antonio Airport

I checked out as soon as I checked in. The tile in the shower floor was surrounded by grout that was cracking and crumbling, combined with a huge stain… what kind of shower you do not want to step into without shoes on. I thought I might make the best of it and went to set up my laptop. To make surprise this is the first hotel I have ever ever stayed at where there was not an outle within 10 feet of the desk. Very disappointing from a Marriot. The hallways and carpet are badly in need of painting and cleaning this property seems very rundown. I had to show the staff pictures in order to get a refund on my nonrefundable reservation.

Staff was friendly and we had a quick check in and out. Perfect location for airport travel early the next day.

The staff were very helpful, everyone was nice but the property itself seemed a bit run down. Our bathroom ceiling started leaking and they gave us a new room but in our new room our sink water was running yellow, which was concerning. We were there for 5 days and 1 out of 2 elevators were broken. Im pretty sure its been that way for a while though.

It was very clean, the staff were super friendly! We stayed it handicapped rooms , which we didn’t mind it the fact that we couldn’t have a decent shower without the water getting super hot.

The hot water was lukewarm at best. The WIFI was useless, and the sound proofing from the adjacent room was bad. Other than that,……..fantastic.

For our two night stay there was no cold water. i let staff know on our first night and nothing was done

Superb

Really good location, comfortable beds . Although the bathroom / vanity was spacious , it lacked privacy . Doors won’t stay close if you’re showering or sitting on the toilet. Security does patrol the lot . Although there’s limited parking.Staff was very friendly…more than I can say about the guests. If you say hello to someone, you get no response .This hotel is not for me or my family

Great location

Good location There was what looked like mold on the ceiling. The sheets had black spots on them.

The rooms could be better and cleaned and not have a funky smell. We had to buy Febreze wall plugs.

I frequent this hotel at least three times a year a when in San Antonio. This Aloft is all ways convenient, reasonably priced, with courteous staff. My only complaint is the hot water never gets hot enough, otherwise its a good stay.

Hotel is in a really good location, just not enough parking. The room has the usual amenities , minus the microwave . Bath/ vanity is not so private if you’re comfortable with that. Over all it has really comfortable beds . Staff is friendly more than I can say about the guests I don’t this is a hotel for me and my kids .

The bed need to change the new one,

Bad

I like that it was clean and quiet. The staff were great, especially the cleaning staff. I enjoyed the stay and I didn't hear any noise even though we were so close to the airport

You can hear room doors slam as they close.

The staff was friendly The elevator broke, the grab and go food was old and the room smelled and was not cleaned well.

Exceptional

My daughter lived in the cheapest storm on her college campus. It felt like that.

The location was awesome. Anything you need was on the same block. The lobby was definitely a vibe. Very modern and great place to lounge. Rooms are decent and clean. The dog relief area was full of sticker burs. The rooms are small. The shower was terrible. Water didn’t get hot and the water just leaked out on the floor. The shower door had no seal. It would have been nice to have a microwave in the room.

The check in was a little rough as I booked with expedia. I can't say more about the staff other than fantastic. They accommodated us with extra pillows and amicrowave as we had been displaced from our apartment due to air conditioning issues after surgery. The rooms were clean and my boyfriend enjoyed the bar on friday night.

Superb

The only downside of our visit was the concierge experience. They were extremely persistent in trying to sell us on attending a “presentation” and didn’t seem to take “no” for an answer, which ended up taking away from our vacation time. Overall, we had a wonderful experience and would definitely recommend this resort for its beautiful atmosphere, outstanding staff, and great food.

so sweet so nice so clean so comfy

Mold and dirty showers

The staff was amazing but the hotel itself was decent.

great place

Very nice hotel. I do not understand why they drop the ball on the showers. We stay here allot but literally EVERY SINGLE TIME, we don’t get hot water and have to take super cold showers. It’s unfortunate because the place is so nice. Also the shower heads are horrible, cold water spraying at such a high capacity it stings. They need to fix this

Superb

Very good

Very convenient

there was flying roaches in the room

Stayed here before and I liked the location which is why I chose it again. Beds are comfortable. Walls are a little thin and you can hear everything.

Stayed here before and I liked the location which is why I chose it again. Beds are comfortable. Walls are a little thin and you can hear everything.

Great time thanks

Great place only thing was the lack of hot water. I hardly got any

Carpets need cleaning throughout, shower valve needs to be replaced, overall clean the place up!

Carpet in hallway was all stained at least on the 4th floor some areas it was wet enough that I could make a small splash with my shoe Bathroom doors don’t give any privacy not broken but poor design Hotel staff was great super friendly!!!! Elevator was very questionable lol almost didn’t feel safe and second one was broken and out of order Over all wouldn’t stay again at this location

The central location was good. Our room wasn’t clean & the shower had no hot water. While we were at the front desk asking ti be moved to another room, a guest came to tell them the handle to the shower came off in his hand. Our second room was better, but this location is in disrepair. Would not recommend.

The central location was good. Our room wasn’t clean & the shower had no hot water. While we were at the front desk asking ti be moved to another room, a guest came to tell them the handle to the shower came off in his hand. Our second room was better, but this location is in disrepair. Would not recommend.

Got to the location after driving 3 hours and was told our reservation was canceled

Got to the location after driving 3 hours and was told our reservation was canceled

Good The warm water little difficult

Aloft is always a great place to stay!

Exceptional

There was no hot water in the bathroom. Everything else was great.

Make sure they have hot water The staff should have informed us there was no hot water so all weekend I had to take a cold shower and I didnt appreciate that at all and then the staff said they been having issues so if you knew this then you should have given the customers a option to remain or get another hotel else where, I got a email saying they understood my concern but no compensation

The location, the rooms, and facilities. The room did not have a do not disturb sign, so while we were gone house keeping came in to clean. They happen to have grabbed one of our bags with unopen items just bought from the store and mistakened it for trash, which we found out when coming back and preparing for check out the next morning. The front desk took the time to search the trash but they stated they were unable to find anything which we find very odd. We were told "sorry" and that was all, we were expecting to be compensated for the mistake but now are out that money and necessities..

The front desk staff is great, Cheyenne and Javiar that work in evenings and nights are exceptionally awesome front desk staff. Bar staff is exceptional. We like that they have security on grounds. The overall management of this property is not good at all! No maintenance, over worked staff, non working equipment and communication. It's like they abandoned this hotel and it's staff. Staff are great. It's the company or management that has seemed to just not care. It was my birthday. I tried to make the best of it. Property needs an overhaul to run smoothly and it would be a great place. Great location... However....Get it together Aloft.

Great hotel. Very clean I was there for 2 days and had no problems. Great Price too.

The style of the King room was nice, however the shower wish it had a stool or something to conveniently shave legs lol. Environment was nice only glitches are no complimentary breakfast which I was aware of and the ELEVATOR ran slow.

Staff were great. Room was clean. Would def recommend.

The place is clean and safe and that's great. The staff is nice, but the finishes and carpets in the rooms and some of the hallways show some where and tear and aging. The only thing that really ruined this visit was the pool was out of service. Apparently they were retiling it so it was empty. I specifically picked this hotel because of the pool, so that was upsetting.

My check in was much later than anticipated... In fact it was at 3:00 a.m. . I had called in and spoken to the desk clerk and he assured me the room was being held. When I arrived his name is Andrew and he was incredible

Clean room

They need more maintenance to the rooms

Dated hotel. Needs upgrades a lot of things broken.

The airport shuttle was not as convenient as I would have hoped. They require that you wait to call when you arrive. I tried scheduling it and was asked to call back only to be sent to voicemail later.

Clean, safe, quiet. Staff friendly and helpful

Clean room but the AC was loud & noisy.

Good hotel. The only thing I think they should consider is 1 floor of rooms that ain’t dog friendly.

Carpet was wet, restroom towels were not only still damp, but dirty. Shower had mold, restroom door was damaged and wouldn't close correctly. Mini fridge was full of hair.

Michelle at the bar was fantastic and Chris at the front desk was amazing

Central location

Very clean

Always a great stay. Clean, friendly and beautiful.

Everything was amazing , staff was super kind and attentive

Staff was amazing! Hotel amazing! Pool was closed though so i disliked that considering i was there for only 3 days 2 nights.. Also, my room wasn’t cleaned & staff said they were short staffed but i disliked that i needed new towels etc..

Nice

Check in and friendly staff

Covers were dirty, but overall a great stat. Elevator was down also.

Good

The rooms and halls need serious renovation.

Bed was very comfortable; shower and toilet dripped/ran slightly; parking was limited; staff was very friendly and helpful

This is the second time I've stayed here and service is still just as good as was last year. I will definitely be back!

👌

Stuck me in a handicapped room. Shower for cows and no body wash soap. Tells me nobody cleaned that thing in months.

Worst service and experience ever with any lodging, anywhere in the world. Made a 2 night reservation 3 weeks early. Paid for the reservation. Confirmed the reservation. Assigned room 216 when checking in over the phone. Arrived to be told that they overbooked and gave our room to someone else. They rebooked us into another hotel. They only booked us 1 night at the new location, but told us it was for 2. Then we were forced to check out after 1 day due to lack of vacancy at the second hotel. Aloft still refused to honor our 3-week old reservation and all other properties were booked. So instead of enjoying a weekend in San Antonio, we drove home and did not get to take the vacation we booked 3 weeks before. Staff did not care to discuss it. They were not concerned. It was my problem, not theirs. I was the one with nowhere for my family to sleep. It was my fault I did not arrive early enough despite already booking, paying, and checking in over the phone. Absolute worse experience of all “hospitality” industry experiences through my travels. Cockroaches and bedbugs would be more pleasant to deal with than Aloft hotels.

I like the staff here and the location is perfect

All good

Thank you!

Highly Satisfied

👍

which was horrible. Also, a microwave in the room would be great!

Good people

Staff went way out their way to be helpful and courteous. Room was clean and comfortable. Beds are soooo.... So comfortable. Was asleep 2 minutes after head hit the pillow

Nothing over the top but just a solid, clean, friendly experience.

Hot water in shower not very hot. Just warm Lobby restrooms were dirty. Carpet in hallways were stained. The Lobby staff were just relaxing and hanging out on their phones In Lobby. I was expecting better from the reviews I read. Disappointing

Clean room,great location

The bathroom, in particular the tile in the shower was very old and dingy.

clean and comfortable rooms

Staff were excellent. They were receptive and very polite. They were also very informative about local things to do and restaurants in the area. Would definitely stay again!!!!!

Friendly and knowledgeable front desk staff at

No hot water, went to tell someone , seemed uninterested. Never sent any one. Had an event to go too. Ran into a housekeeping mgr she finally helped me. Tv hardly worked , phone didnt work

Definitely oriented toward the Gen X crowd. The staff was welcoming and always attentive.

Staff were very rude and made me feel uncomfortable during my stay. They also overcharged me and did not want to fix the issue.

Everything was perfect minus the TV in the room. It kept saying no service.

Loved the hotel!

The room was surprisingly roomy for its size. The layout was very space efficient and comfortable.

The room was spotless.

The hotel is old. When you walk in, it smells extremely bad. They use a cleaning product with a very strong odor, which is definitely bothersome. Breakfast is not included. That said, they do have a nice fire pit area.

Room was clean and very room. Front desk staff was friendly and quick.

Waited an hour and a half to check in. Poor communication with desk and housekeeping.

Clean! Clean! Clean! The most important thing!

Check-in was flawless, room was clean, quiet and very comfortable.

Room was super clean and the front desk/janitors were super amazing and sweet to both myself and my doggy! My only complaint would be the fact that the TV in our room was not working :(. Would definitely stay again!

Rooms were very clean and the staff was very friendly and helpful.

Friendly staff

Great and friendly staff.

Lots of street noise. Bathroom flush didn’t work. They don’t fix it even after I complained twice.

Very convenient location, very clean & friendly staff

Nice stay

Great room, friendly staff, great area for activities and food

The hotel has been updated, but it was a low quality job. On top of that, everything was dirty, especially the carpet in the rooms. My feet were a little damp getting out of the shower, and when I got to the bed, I left a muddy footprint on the white comforter from walking across the dirty carpet. They say they have an airport shuttle, but when I landed at the airport, I called the hotel and was left on hold forever, so I just Ubered. While the hotel is close to the airport, it's not in a good area. I wouldn't stay here again.

Great as always

Our shower did not stop dripping unless we fiddled with it and got it into *just* the right position. The sheets were terribly pilly and scratchy, and our room had a sweat smell to it. The gym had mold growing on the wall where the seam of the wallpaper had curled up. Aside from the incredibly convenient location, I do not recommend this hotel.

Rooms need a microwave

Nice

The staff was very friendly and the location worked for us