Aiden San Antonio Riverwalk

The valet staff Our stay was extremely disappointing from start to finish. The shower in our original room was broken, forcing us to switch rooms. The first room they moved us to smelled terrible, so we had to switch again. During the move, my girlfriend accidentally left her shampoo, conditioner, and body wash in our original room. These were brand-new, high-end products worth about $120. The move happened around 7 PM, and the room had not been cleaned yet. A houseman had been in the room, and when we immediately went back to get the items, they were gone. We reported this to the front desk and followed up several times over the next few days, but were met with rude, dismissive responses and constantly brushed off. We asked to speak with a manager multiple times, but he was never available. We also sent emails and never received a response. To make matters worse, after checkout my girlfriend realized she had left her AirPods behind. More than a week later, the hotel still claims they hadn't found them, despite the location continuing to show them at the property. I just want our belongings back or a replacement of them. The only positive part of our stay was the valet staff, who were friendly and helpful. Unfortunately, everyone else made this one of the most frustrating hotel experiences we've had. Between the broken shower, multiple room changes, missing belongings, ignored emails, unavailable management, and rude front desk staff, I would never stay here again.

It was the most peaceful, stress free weekend and the tub in my suite perfection 🙌 10/10

Nice staff and clean property!

Clean room , beautiful property

Thanks

Some of the staff were friendly and helpful, particularly when I raised concerns and requested a room change. The reception area also looked immaculate, which unfortunately made the condition and cleanliness of the rooms even more disappointing by comparison. Really disappointing stay — the bathroom was dirty, with hair everywhere and mould, and the visibly dirty glassware made me question whether the room had been properly cleaned or the bedsheets changed. Staff were helpful and quickly arranged a room change, but the second room wasn’t much better, and I ended up cleaning it myself just to feel comfortable sleeping there. The location was misleading, as it’s a 15-minute walk to the Alamo and 20 minutes to the River Walk, and the mandatory valet parking seemed bizarre when the car park was right there and we felt like we were simply handing over our keys for no real reason.

Room dampness. Surprise parking fee.

The valets were very kind

Atmosphere of the entrance was amazing

The staff was extremely nice. I apologize that I didn't get her name. she was super nice and explained everything properly to me. We were coming in for my sons Air force graduation. The area was great and we found food places really easy. although we had to park on the street because we chose not to valet we found parking easily every time we came back. We loved the room and the space. I was able to sit at the desk and focus on getting some work done. And last but not least. The beds were were sooo soft.

Great hotel centered around the musical venue. Super cute.

Valet parking was great and at a reasonable price. The hotel was very clean and at walking distance from many places, and the staff was professional. The only issue is that once you leave the premises, good luck hearing back from them if you call about a missing item, even after being promised to receive a call back.

Excellent service. Room was phenomenal. Staff was very helpful. Would definitely stay again.

Truly care about their customers. Again always felt safe around them. Great experience

Cool hotel within walking distance to the river walk

our view was amazing, very comfortable. we needed to order some food and it wasn't easy, so we door dashed. I think i could have looked harder but was too tired.

our view was amazing, very comfortable. we needed to order some food and it wasn't easy, so we door dashed. I think i could have looked harder but was too tired.

Very beautiful hotel, with updated features. It does get a bit loud at night with the downtown crowd. However, I’d stay here every time.

This was one of the best hotels we have stayed in SA. We are locals but do day trips all the time! It was beautiful and would highly recommend to anyone to stay for Alamodome events or for whatever!! Book !!

Didn't have an iron in the room

Didn't have an iron in the room

That i forgot the lady at the counters name :/

That i forgot the lady at the counters name :/

Great!

This place was awesome. We’ll definitely stay here again. We’re going to recommend this place to all our friends.

Perfect location and easy parking

Our ac unit was very noisy but we didn’t let anyone know as it was late when we got to room

Perfect location and easy parking

We were placed on the first floor facing the street and wow was it noisy. Like so noisy it was comical. We will most likely never stay here again because of that. Also, the coffee and chocolate croissants were not good at all. My daughters were pretty disappointed with the lack of sleep and underwhelming croissants. Womp.

The unique design, the friendly and helpful staff, the bar inside the lobby for us to start our night, the speak easy room ( top secret) and it was clean. The amenities didn’t work; the phone, the iron, and the tv remote.

The unique design, the friendly and helpful staff, the bar inside the lobby for us to start our night, the speak easy room ( top secret) and it was clean. The amenities didn’t work; the phone, the iron, and the tv remote.

Con: the hotel could have been cleaner. My room was smelling stale, sheets were semi-stained (could tell they tried to take out a stain), and carpet could have been cleaner.

The room smelled like urine. Nice hotel.Staff was helpful.

Not what I thought it would be. Didn’t like area felt unsafe to walk. Pd extra for city view. Was put on first floor and had a parking lot and a charging station and employee smoking section (?) directly out my window. She said the city view was loud. I wouldn’t have pd for that if I knew. It was clean but the smell of cleaning solution was so strong it made me queasy. The fridge was so cold it froze everything.

Staff very helpful and friendly I should’ve asked to change rooms and didn’t know if there were any available to do so. The room had an odor as if it had recently been wet and had a moldy air that didn’t circulate well

Staff very helpful and friendly I should’ve asked to change rooms and didn’t know if there were any available to do so. The room had an odor as if it had recently been wet and had a moldy air that didn’t circulate well

Perfect

I love that it was walking distance to Alamodome It is too hot !!!!

I love that it was walking distance to Alamodome It is too hot !!!!

It was a great stay. Plus felt safe and secure. Especially the vehicle was secured.

Very clean and friendly place to stay! Comfortable bed and close to many attractions

The room was clean. Parking is a bit confusing but overall easy once you figure it out. Ac was cold and bed was comfortable. We enjoyed our stay and will be back. Coffee bar is perfect and the ladies were great

Very clean and comfortable, also valet was very fast

There is strong odor of mildew throughout the hotel. We originally had a room that was extremely strong and then staff accommodated us and move us to another room which started off great , no smells. Then after day one , the mildew smell returned. It was explained that the odor can come from the A/C being on continuously. Which is odd because we have stayed at multiple other hotels and the AC was running the whole time and never got a hint of mildew smell. The AC system is also an older version of AC unit that is actually in the room

Beautiful artwork and decor, spacious room, nice view out the window, nice shower, and comfortable bed. Walking distance from the Alamodome and the Riverwalk. No complimentary breakfast or coffee maker in the lobby.

It has started going down hill.

A+++++

Extremely clean!!! Beds Extremely comfty!!!

When we arrived we had difficulties finding parking. The hotel offers valet however due to a game it was full. Then our room faced the street the lighting was not the best however due to the window facing the street theres no way you can open the curtains. The worst part of it all was all the noise from cars, motorcycle and people leaving the area bars. The rooms that have the street were poorly designed theres no sound barrier all night long cars racing, burning out, loud music. It was not an enjoyable 2 nights. Staff was good, hotel is nice clean and cool chic bive.

Very nice hotel

The front desk staff Vivian was very rude and not very personable. The valet staff was awesome

Convenient location

Erick at the front desk was Absolutely the sweetest, he made my stay 100% easier. He helped with every question I had and was super helpful! Definitely coming back to this hotel and recommend it ! Theme is also super cute ! Area was pretty close to the river walk, with nearby food and bar spots!

Good like it

The room was great - clean and spacious. We stayed here to go to a concert at the Alamodome. Perfect location. The hotel has a great vibe. Friendly staff. Great bar.

Great location, valet parking is a good value compared to other parking options in the area.

When I saw the high ratings for this property, I was excited about our stay. When we got to the room, I found it was just okay. The room could be very nice, but it seemed stripped. There were a bunch of empty shelves and no microwave. The bar and lobby area were nice, but the room left me underwhelmed.

overall a good experience - i enjoy staying here often. this time, the glasses in the room were previously used and left there. that was unfortunate but other than that, the stay was okay.

Absolutely amazing I will be using BW Aiden hotels from now on. It was my 2nd one to stay at. Extremely clean, love the themes of the hotels. Always in a great area. I originally booked yesterday at a BW 10 min away that was a nightmare, walked in and checked right back out and found this Aiden hotel and immediately made a reservation. Saved my weekend trip. Stick to Aiden hotels when it comes to BW if there is one in the city you are staying in! Trust me. There are cute little shops and restaurants around this area you can just walk to. We did valet parking that's 30 a night and then had to do a 30 deposit hold on my card. If you don't want to do valet after 6pm you can mark for free at night along street. Will definitely be back!

The hotel was amazing. The staff were very kind and helpful

Loved how close the location was to the Alamodome to walk to an event rather than dealing with any traffic.

A

Hotel was in a great location and the rooms are clean.

Staff was wonderful!

Amazing stay highly recommend

hotel staff was wonderful , very attentive, gront desk staff go above and beyond to take care of guests

I loved it

Enjoyed my stay my room was always clean when I would come back.

Hotel really cute and nice! B

The staff was nice and helpful. Would not recommend the coffee at their cafe however. Had a great time.

Great hotel, very clean and staff was friendly :)

Walking distance to the Alamodome for UTSA Roadrunner football!!!

Our first room was dirty and needed ceiling repair as well as bathroom faucet repair. The carpet was filthy. When asked to be moved we were put in a new room that was adequate

Really quite and clean

Staff was nice! The bathroom and bedroom could use some more cleaning, but it was an overall great stay. Thank you for having us!

Very beautiful hotel, clean and everyone was so nice. Convenient location. Air conditioner system was set to North Pole and I loved it, considering that it was SO HOT outside.

Clean room

Hotel was nice and the staff and valet were great, but the room was lackluster. Air condition smelled old, the pillows and sheets felt worn. There was no complimentary waters in the room and the shower was broken. Overall with a one night stay, it was just ok.

Very neat and clean, cordial staff and pleasant stay . Loved it. Will again stay there

Great place to stay

The T.V. Malfunction tremendously.

Bathroom wasn't very clean. It looked like it was ignored or brushed over after the previous guest. There was even still food from the previous guests left in the fridge. Makes me wonder about a few other areas.

Central location. Staff not very accommodating.

Rooms were clean and spacious. Beds were comfortable. Staff is friendly and helpful. Location is very good. Overall it was a good hotel.

Fantastic option in San Antonio! Make sure to check out the speak easy!

Overnight staff was very rude and made me very uncomfortable

2nd year in a row I have stayed here. I will always return anytime I have business in San Antonio, especially at the convention center. Very nice boutique hotel, friendly, clean, spacious room, extremely short walk to the convention center, and short walk also to Riverwalk area.

Love this hotel! Always so clean and smells great. Customer service is excellent! My new favorite place to stay near the Riverwalk.

Place is cute . The only bad thing is it does not have a pool. I would go back

This was our second time staying at this resort. Hotel is in a convenient location and room was nice. We did find a find a few old stains on the sheets, however, and tiny little ants on the bathroom towels. We requested new sheets and towels for this reason and received them promptly. Staff was courteous and helpful, valet was quick in delivering our vehicle. We had been weary about vehicle break-ins in the city, but thankfully this doesn’t seem to be an issue at this hotel.

The hotel has a valet service and the front office staff will tell you that you can pay cash so that you don’t have to pay taxes. When you insert your card payment for incidentals you will still get charged for valet even if you paid cash. Easy way for staff members to pocket “cash” valet payments and double charge you for a service. They also do a terrible job at responding to their emails. Will not be staying here again.

We arrived a few hours earlier than the expected check-in but we were able to leave our vehicle parked and dropped off our bags with front desk. Front desk clerk and valet were incredibly helpful and nice, appreciated their help and attention. Hotel is located within walking distance to Riverwalk, mall, Alamo and other major attractions in downtown area. Rooms were clean and beds were comfortable. There were a few stains on the walls in our bedroom and we did have to ask for sheets for sofa bed, but front desk had those sent up pretty quickly. One drawback was how loud traffic is at night, we could hear emergency vehicles throughout the night and vehicles racing by on and off all night which was annoying, but that all comes with the area. Overall it was a good stay and would recommend to others.

Took my 86 year old mother on holiday and staff at hotel accommodated all of our needs. Great stay! Staff is great including room cleaning staff!

Clean and convenient property

Staff was really helpful and nice

It was an amazing experience, from the rooms to the speakeasy.

Very clean room! This was our second time staying here. We even recommended this hotel to our other family members which also stayed there as well.

I love this hotel. Very convenient when going to the riverwalk. The bar/lobby area is so neat especially when they have a special guest play music. The staff service is very friendly and they make you feel very welcomed.

This is a very clean modern hotel close to major downtown attractions. Unfortunately, my room had maintenance issues. The toilet never stopped running, so I had to turn off the water or listen to the pipes whine. (If you have 100 toilets, shouldn't you have the basic replacement parts on hand? They wear out periodically) The refrigerator was not working. Fortunately, the guy who came to look at it found some sort of breaker on the back that just needed to be reset. Still, it shows cleaning staff didn't pay attention to it being room temp inside. Finally, there was no handle on the shower to turn the water on. I had to wrap a wash cloth around the bolt where the handle was supposed to be to turn the water on and off. Still, it would have been a nice place and my results were probably the perfect storm of things going wrong in one room.

Loved the vibe

Would have rated 5 stars, but about 3Am our sleep was disrupted by our neighbors. Loud music and talking, banging etc went on for hours. There was also a weird smell like old water damage through out the hotel, I pray it wasn’t mold. Otherwise staff was pleasant and hotel was clean. Beds were comfortable that’s important!

Amazing

Nice and clean. Bar was cool and the live music was a real treat. I'd stay here again. Rooms are larger than normal hotel sized rooms. Great staff who are eager to help. Love the later check out time (12 noon).

Very good and nice hotel

The days that house keeping came they did not make up the bed and they left the trash bags in the room. The tissue holder in the bathroom was also very unstable. But the front desk staff and valet services were pleasant.

Great hotel, clean with lots of great artwork! Rooms were spacious and comfy!

Nice rooms and loved how spacious they were! Would stay here again !

Hotel is really nice. The staff were very attentive and helpful. However, when I entered the room, there was a strong musty smell caused by humidity.

The place was nice but the room was so moist and the dry setting on the thermostat did not work. Made for uncomfortable sleep.

Great location, clean property!

My stay was extremely disappointing. I paid for valet parking because it should provide added security and peace of mind, yet someone attempted to break into my car while it was parked inside the hotel's designated parking garage leaving my window shattered. To make matters worse, the hotel staff simply stated they don't cover theft or vehicle damage. Paying extra for valet only to deal with a broken window and no accountability completely overshadowed my stay. I would not recommend this hotel.

Great hotel to stay at!

The place is really nice. The room was great. Location prefect. The only reason I gave them low stars is because at 9:45 pm I tried to get a drink. Night cap style after dinner to watch the end of the soccer match. But the bar tender rather rudely responded with, “you can only have a shot out of a plastic cup because I cleaned up already.” I took my $15 shot an retreated to the solitude of my room to watch the end of the game.

also the hotel had a smell that was not pleasant just for future stays I will not be booking this hotel ever again

Atmosphere, staff is attentive and place is clean.

You’re 3 blocks from entrance to the Riverwalk. I will definitely stay here again.

Valet was quick and easy.

Great

Charming place and parking was easy off the street, for the weekend, very friendly staff and the matcha and egg bites they sold at the cafe were so yummy

The bathroom was the best among the few hotels that we stayed in San Antonio. Water pressure is good, shower space is large and air conditioning is working great. Room was spacious. The location is good too, only a few minutes walk from the convention center and Amtrak station.