La Quinta Inn & Suites by Wyndham San Antonio Riverwalk

Great stay, close to all things downtown.

The location was spot on. 15 minute walk to the Alamo. 15 Minute walk to the Alamodome. Rooms were clean and provided refrigerators and microwaves hidden in a cabinet. Ours was a bit wobbly, but worked fine. The TV remote didn't work and maintenance had to come and restart the cable system. Maintenance man was very personable and professional. Great experience ...until I got the receipt for parking. Website says $36 a day for parking, but you can come and go. The desk clerk told me the same information upon checkin when I registered and a credit card on file from which the parking would be deducted. Perhaps I am naive, but I was shocked when my parking receipt for two days was nearly $120! That is nearly 64% in taxes! I'll think twice before booking again.

Staff extremely pleasant and helpful.

The staff were nice at the front desk. The property was okay the only thing I didn't like that they took 100 deposit for me but only 50 for another guest in front of me and they also assigned us to somebody else's room and kinda just laughed it off the rooms were not the cleanest either couldn't shower or anything cause the tub was nasty looking the bed sheets looked clean but we didn't even get under the covers 😐 we had already driven 9 hours so we were exhausted. And just wanted the check out time to hurry up the next morning. And also 40 dollars for parking at the hotel when I already paid 300 for the night was insane !! I really just want my deposit and parking money back it was not worth it and I would not stay here again in the future

Room was clean. Very convenient and quiet.

Room was not cleaned well. Furniture is old and dirty. Key card quit working on the first day. Parking tag quit working and wouldn’t let us out of the lot. There were a few employees that were helpful but I wouldn’t go back here.

Great place to stay

skip

While the lobby was nicely refurbished, the rooms were not. In fact one of the two double beds sagged in the middle. It was uncomfortable and not where I'd like to spend 3 consecutive nights.

If feel for it being a RIVERWALK location..its very dated...beds not comfortable and breakfast could have more options

More options for breakfast

Recommendations: Elevator in the back end of the hotel, which is closest to some of the rooms, needs to be repaired--Kept stopping multiple times.

This time we used the 15th floor, but the hotel was not that crowded; I really don't understand, as the room was the type we always book, but this time it felt kind of old, the beds and pillows were the same, and we have had the opportunity to stay here several times; I hope I do not get the upper floors, as they sound like they are kind of old.

Upon checkout, I recommended that if they aren't going to clean and refresh towels more often, they need to install towel rods so one can hang up used towels so they dry. They also need larger shower curtains so the length and depth of the tub is protected. The shower curtain was too short in all directions allowing the floor to become soaked before I realized it requiring much more than a little bath mat to soak up the water. A larger curtain would stay in the tub so one doesn't have to use the towels (that won't be replaced daily and will stay wet because of no towel rods) to dry the floor. Grrr. Also, more and larger trash cans would be useful since they are also not emptied daily. Complimentary carwashes should be provided to guests unlucky enough to park in the shade of the trees in the fall as hundreds of grackles roost and poop every evening. Woe to those parked on the edges of the lot!

Everything was top notch I highly recommend this hotel to any visitors.

Everything was good clean and helpful

Excellent stay comfortable beds cleans rooms. Only thing that could be better is breakfast as only having waffles,eggs and sausage links could have more variety

Everything

However, they were not fully upfront with additional charges that were accrued. Parking was explained but the additional resort/destination fee was not. When I inquired about it they told me there was nothing they could do. Information should be provided and explained at 100% disclosure upon check in.

Clean Breakfast

Thin walls, could hear anyone rolling their suitcase and the automatic vacuum. Laundry room shook the room when people were running it.

The calmness and clean rooms and location was awesome!

No me gusto que tengo que pagar por estacionamiento cada día y pagar miles de cargos cuando yo avía recerbado con todo e impuestos

My stay was amazing

Room was clean. Missing Tissues - empty box. Breakfast good - same sausage for 3 days - would of been nice to change up the breakfast meat - but nice breakfast. Staff very helpful.

The staff was so friendly, everything clean. Definitely will stay again!

hair in bathtub no housekeeping service although i requested daily

Had to switch rooms due to hotel laundry machine malfunctioning and operating extremely loudly (it was being serviced but they were still using it). They were doing hotel laundry as late as 11:45pm and it was impossible to sleep. We didn't know what the noise was coming from at that point. We called the front desk to say we were hearing this noise, and it stopped after about 20min. Unfortunately the hotel cleaning staff was right back at it by 6:30 am the next morning. So of course it woke us up. Not the brightest move - they could hear themselves how loud this machine was - why would they choose to wash so late in pm and so early in am, when their whole business is built around people sleeping?? When we went to the front desk in the morming to explain the noise, we were met with the "Gen Z stare" from the most unhelpful front desk employee who told us he's not in charge of the laundry staff and couldn't do anything about it. Really now. Later in the day we dealt with front desk staff who were a bit more seasoned in life and actually cared about customer service and helped us to switch rooms. Note to 20-something-year-old that could care less about our concerns: maybe you shouldn't work in the hotel/service industry

Close to downtown San Antonio.

Loved the location - near the convention center Rooms not cleaned - not vacuumed thoroughly or mopped. Bathroom had hair and toilet paper scraps on the floor. Hallway carpets dirty.

How close it was to downtown . The breakfast was fantastic and the staff was great.

Awesome, close to everything

It was very close to convention center. But the room was very loud at times due to laundry below and it was not clean.

Very friendly employees,room was clean i like the location, close to everything

Everything was pretty good and good staff!

The only thing is, do take the offer if you may or may not take your car off the parking lot. I figured I didn't need to go anywhere, but late at night I had to go out. I had to pay to go out, then had to pay again the next day when we left the hotel. I didn't like the fact that we had to pay $30 everytime I took my car out.

Location, easy (paid) parking, free breakfast. Beds were comfortable but tiny, it was a struggle for a family of 4. Room needs renovation.

leaking tub faucet

Great location

Clean and good distance to many attractions Rate per day for parking

The location was fine and you use the interior of the Marriott to access the Riverwalk - direct and easy. However, upon returning, the doors only open with a Marriott room key. We waited for some others to go in and they helped us out. Inability to get back in to the Marriott from the Riverwalk

The place was in a great location walk to the river walk but the hotel can use a lil upgrade on all its appliances and possibly a better a TV and cleaner carpets.

We were happy from checkin to checkout.

staff was rude the lady at the breakfast area very disrespectful i had bread in my hand to toast it and shes like i just turned toasters off when for breakfast says 9.30 at 9 they were already shouting everything off might as well change the hours

I only stayed for one night; everything was great. I really liked it and would come back.

I will NEVER stay at another La Quinta property again. Charging a nonsmoking guest $500 for smoking in a room that already smelled like smoke is completely unacceptable.

Room is outdated. All hotels nowadays offer the shampoo, conditioner and body wash in pump bottles - this hotel does not.

Amazing breakfast best staff hot t

Everything was good

I would definitely recommend this hotel to others and look forward to staying here again in the future!

It is very close to the Alamodome. We walked there and back no problems. Needs more parking.

The cleanliness of the rooms and hotel itself. The Air Conditioning worked as it should. The showers cleanliness was kept up and the drain was clean and not full of hair. We ordered pizza from an outside restaurant. After waiting for about 2 1/2 hours I called the pizza place to find out where the hell our order was at. The pizza place informed us that our order had been delivered an hour before I called. The delivery person left our food downstairs at the front desk because they didn’t allow delivery personal upstairs to deliver food to the rooms. So I went downstairs to get our food to feed my family. Well arriving downstairs I ask the desk clerk where my food was at and they said that they had called me to my room to notify me that my order was ready downstairs. I told them that earlier that afternoon I informed a person at the front desk that our phone was working in our room. So with an attitude they tell me,” Well we called and nobody answered the phone “. So I told them well of course no one answered because the phone doesn’t work. As a common courtesy someone should’ve gone upstairs to notify us that our order was delivered. And with a smirk on their face. They tell me that they couldn’t do that. So they proceed to give me my order I’m missing half of my order. And not to mention cold as hell too. So I call the pizza place and tell them what happened. And the delivery person that dropped my order off at the front desk was the one that answered the phone. She tells me exactly what she dropped off. And she proceeds to tell me that they were out of 2 liter Dr. Pepper’s. So she had to stop and purchase a 12 pk of Dr Pepper‘s. And from that 12 pk she delivered 8 can drinks. And that is one thing I noticed is that the person at the front desk was drinking a 12 oz can of Dr. Pepper. And that was a very big coincidence to me. So there I go at about 2 am to drive back to the pizza place so that they can remake the entire order. Never again will my family and I stay there again. And to out the icing on the cake. The hotel also took a refundable $100.00 deposit and we have not received it back since we checked out. NEVER AGAIN !!!!!

M

Location Room was very noisy. Water hammer or some other mechanical problem was like some one hammering all hors of the day

The convenience to the river walk and being in perfect walking distance from plenty of places to eat I didn’t like that I had to pay for parking on top of my stay. I feel like hotel guest should get the free parking, or should be told in bigger print, I didn’t see that right off the bat so or course I was surprised to spend an extra $70 to park on top of hotel fair.

Great place

Room was clean. There was only one ice machine on 3rd floor. Electrical plug in didn’t work properly so we could only charge our phone via wall not lamps. Pull out sofa/bed was the most uncomfortable as the springs literally poked my back, pillow tops are inexpensive and should be incorporated.

We had a great stay. Staff is super friendly and helpful. We will definitely come back again!

Excelent the staff, clean room, hot water. Cofee is good, nice place, thanks you.

Was very clean …we will return

Connie is the best always helpful.

The rooms need updated. Staff was very helpful and friendly.

Less busy than huge convention hotels. Staff more personal

Breakfast below the average in terms of the diversity and quality Location

I like that is near to almost everything, I did not like that they gave us room with a terrible view in the third floor the only thing we could see is the pool instead of the city view in the higher floors that's important to me at nights ,I have been using la quinta for 4 yrs 2 or 3 times a year.

Amazing place to stay well recommend!

Unlike other La Quinta properties, this one has carpet in the hallways that shows signs of wear and a lack of cleanliness. We didn't see the housekeeping crew while we stay there in 4 days: however, they made sure that they had a QR code displayed in the room for speedy & convenient tipping purposes. The room furniture, like the desk chair, and wooden molding had excessive scratches and needed painting. Construction or improvement noise at night forced us to move to another room. The toilet seemed to be for residential usage, had old heavy stains and scratches and was clogged, forcing us to use the lobby bathroom downstairs. It took all day for someone to get the toilet working again. The lobby staff was generally nice but unwilling to move us to another room with a working toilet. There's no pedestrian walkway between the lobby doors and the parking lot, forcing people to walk through the parking lot car entrance, making it unsafe for pedestrians, specially anyone with kids or older people. La quinta charges $36/day for parking, that's very excessive for the area that's not close to a theme park, not even airport parking lots charge that much. Several drivers, including myself, had problem with the car parking lot entrance gate pass barcodes & unable to activate the entrance and exit gates. The breakfast food line was chaotic due to the high volume of people, but food was good & plentiful.

Nice place, clean, polite staff, and very close to alamodome.

The room was clean, however the beds were swayed in the middle which let to an uncomfortable sleeping experience. They need to get new mattresses. The property was clean and the staff were nice.

If you’re going to the Alamodome, this is a great location. You can walk right to the dome good restaurants nearby to eat at as well.

The only thing I did not like about the room was the armchair. It was all torn and looked like it was taken out of a dumpster. I had called in before arrival to make sure I get a room facing south. The girl who I talked to was nice and said she made a note about it. The guy who checked us in had an attitude and didn't care to accommodate my request. I don't like all the additional fees specially the parking fee. When you add them up they make the rate go up by about 50%.

It not o the river walk like they said cant even see the river walk

Everything from check in to check out was perfect! Definitely coming back!

No blanket on first night. was given a bunch of pillow cases to use as a blanket!!

CLEAN ROOMS AND STAFF WAS VERY HELPFULL

Bathroom had rotting wood, from water most likely, and a lot of chipped paint. My mattress had a hole where the mattress was completely smashed down and hard as a rock. I did notify the front desk and hope they fix it.

The only think I like was the location. Nothing else from the hotel. I was extremely disappointed with my stay. The lady at the front desk was incredibly rude and unwilling to help. She didn’t even bother asking for my reservation number before dismissing my concerns by saying, “We are sold out, so there is nothing we can do.” My reservation was clearly made for four guests, yet the room could only comfortably accommodate three. The pull-out couch was only big enough for one person, and the beds were extremely uncomfortable. To make matters worse, the bathroom was dirty. The toilet was not properly cleaned, and the shower had visible mold stains. This is completely unacceptable for any hotel. When I approached the front desk to explain the sleeping arrangements, the lady showed no interest in helping or finding a solution. I had to make a second trip to the front desk, where I was fortunate enough to speak with a gentleman with blonde hair who was much more helpful. He offered to provide a rollaway bed, but only for an additional charge. What I find most frustrating is why the hotel asks for the number of guests during the reservation process if the room cannot properly accommodate that number. I specifically booked for four people, so I expected adequate sleeping arrangements without having to pay extra or repeatedly ask for assistance. Overall, the combination of poor customer service, uncomfortable beds, lack of cleanliness, and inadequate accommodations made this a very disappointing experience. The hotel needs to improve both its room standards and how its front desk staff handles guest concerns.

The AC worked very well kept the room comfortable. However, the shower water temperature was difficult to adjust.

The hotel, staff and the overall facility was good. Parking is the reason I have to rate it lower. The parking fee is almost $40 but you are not guaranteed a space. When we left for dinner and returned, we were unable to find a spot. The hotel registration clerk said it's best to find a spot and not move. As I was talking to the front desk clerk, other people were registering and being charged for parking - there was no available parking space, but they continued to charge for it.

Leaving to go home

The location was excellent We could walk most places downtown and on the riverwalk Waffles and good coffee One of the beds was creaky, the pillows were awful, the room was a little tatty, the hot tub was really dirty, there was a blue light in the a/c unit that constantly flashed-even at night

It was not the best stay. Our room was dirty, the pull out bed in the king suite definitely doesn’t fit 2 children. The room stated, sleeps 5, definitely sleeps 3. The bathroom was gross, mold.

It said Free Parking. The parking cost $39!!!

Great location and price. Well run hotel with free breakfast.

The staff was very nice and helpful. Staff was knowledgeable of their job/role. Continental breakfast was delicious, but very busy and not enough seating area.

Old and dingy!

Staff was nice, clean room. Close walking distance to the Riverwalk area

Great service and very clean. Amazing breakfast.

Shower drained slow and desk lamp was faulty as well. Was room 1522 if you care to address the issues.

Family friendly, clean, easy parking, great location (walking distance to River Walk), awesome breakfast, relaxing pool and hot tub.

They have bad parking lot space . I was no parking I was there Friday night and Saturday I got back I was no parking and the staff tell.me to.park and paid another place I was so tired 😴 and they neednto fix that parking space for the customer they are in the hotel..

Perfect location to the Riverwalk and surrounding area.

The property was ok. Nothing special. Somewhat bland. Our toilet was broken. It worked for the price but probably wouldn’t stay there again.

Ice machines not working except on the 3rd floor . A loud rattling humming noise early both days we stayed there . Front desk sent maintenance, maintenance said the loud rattle in the walls came from the washing machines on the first floor . Was awaken early both days by this .

The staff was not very welcoming, kinda rude. The “baggage claims guy” stood there while we struggled to get our bags in and didn’t offer to help, so I’m not sure what his point of being there was. The room was clean for the most part, but the rooms and furniture were VERY dated! It is located pretty close to the river walk. Parking is $36 dollars a night.

Overall, excellent everything

Decent place to stay in downtown San Antonio. Walking distance to Alamodome and the Alamo

Good service and value of money

The breakfast is very good. But the room the bed is fill down they change room for me

They were clean and quiet. Breakfast was decent standard hotel buffet.

The king suite was very large, and nicely laid out. The AC worked great. The room was showing some wear. The desk chair was worn, and outlets on the desk did not work. The breakfast was good, but it was exactly the same every morning, without any change. The hotel was quiet although there was some traffic noise from the freeway which was noticeable at night.

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RACIST!

The staff was amazing, great customer service, and ready to help. The room was comfortable and clean but there was a smell to the room and the sheets. The air conditioner was working but the room felt humid and that might have led to smell. Overall it was nothing that would keep me from staying there again. The walk to the Alamodome was easy and saved us money from not having to get an uber!

Its location is great , within walking distance to events at the convention center and the Alamodome. The breakfast in the morning adds convenience for a quick morning bite although Dennys is right across the street from the entrance to the hotel . Next to the shops at the Rivercenter and San Antonio’s popular Riverwalk.

Everything was great except the bed it wasn't changed or clean there was hair and small trash on the sheets had to ask for new linen to change our bed

Terrible unclean and it stinks

Wi-Fi was difficult to access.

👍

All was good

When my family travels, I always book LA Quinta. I was disappointed in this LA Quinta. It hasn't been upgraded like other LA Quintas we have stayed at. The TV remote didn't work. The bathroom was smaller than expected. The staff we're very friendly and the room was quite.

The front desk staff was helpful and the lounge staff were kind. Overall my experience was positive.

Nice stay

Very helpful staff

We liked that the hotel was pleasant with nice lobby, swimming pool and breakfast area. However we had 2 big problems. We were given a room on the that was extremely noisy

Convenient to the Alamodome with paid parking only for guests. Walking distance to Dome and River Walk. Our room had a nice view surprisingly beyond the Dennys. Great breakfast with TX shaped waffles. Friendly staff. On the cons, small lumpy pillows. The carpet in front of the bathroom and closet was soaking wet. Called the front desk about it, went to the concert, came back and the carpet was still soaking wet. No wet vac, no towels. Our socks got all wet, so that part was not a good experience.

The staff were very helpful and friendly and the hotel was very accommodating. Great location and price.

Great location.

Pool,bar, location, rooms. A good stay

Perfect spot for a concert at the Alamodome!