Staybridge Suites Round Rock by IHG

Housekeeping left room propped open all day. Workers could care less. Everything was dirty. Breakfast was only good thing.

Beautiful Property and convenient

I asked for towels and water cup for the gym that never arrived but that’s not a problem because none of equipment worked. The dead cockroaches in the bathroom lamp shade was a nice touch and they take room towels with replacing them was original.

Smelled Cockroaches Non responsive to request

The silverware wasn’t clean, the freezer wasn’t clean for new guests. Along with other things that we couldn’t wash because there wasn’t any dish soap nor dish scrubber

Stairways are filthy For breakfast, i have never tastes coffee that bad !!! Cold and bitter , however there was some items on the breakfast buffet that are ok . For the amount we paid for a king room I could have got a better hotel … Needs lot of improvement .. definitely not a place to stay next time

The a/c didn’t work! We got a different and bigger room.

The lady at the front desk was really nice, but the property was outdated and old. Repairs need to be made.

Nothing worked at all

The motel’s outside was kept up very well. The inside was clean, it’s just an older hotel. We stayed in a handicap accessible room and the carpet was ripped and the b bathroom door was messed up and wouldn’t close. But it was clean and the staff was very friendly

All value on what was required

Rooms were clean needs new furniture and definitely need cleaner hallways and new carpet besides that rooms alright and good breakfast

None of the equipment in the gym works. The front desk lady that worked the morning is poor with customer service. The night or evening time front desk lady was nice and helpful.

We had to switch rooms 3 times due to air conditioning not working. Staff was very helpful with this. The pool was not in service and it was over 100 degrees out so the pool would have been nice. We had a suite and you couldn’t get half the tv channels in the bedroom.

The clerk apologized and offered points for next stay... I left very upset because their cleaning staff shouldn't be going through client's belongings period. Offering me points does not give me a sense of security...

The stay was ok. The rooms are old and there is paint peeling on the roof and walls. The carpets in and out of the rooms is old and stained. The rooms don't get the type of cleaning you would expect because its an extended stay. The staff never said another word after check in, even tried to talk to the housekeeping and the kitchen staff nothing. The worse part was catching the norovirus from some of the food served during our stay.

The pool was extremely cloudy and the chemicals were off. There were also swarms of bees at all entrances to the pool itslef, these made it impossible to use it! I tried to extend my stay and was told I have to put up a whole new additional deposit!

There was absolutely NOTHING good or nice at this property. The hotel is disgusting! Do NOT stay here! We had to move hotels, thats how gross it was!

The staff was kind but the first room we were put in was very dirty. Though, we did get a better room. We wanted to use the pool but I was not working and green. The whole hotel is pretty ill maintained. Mind you we’re weren’t expecting luxury but it could’ve been atleast clean

We were told that arrival time was 3 pm. I showed up at the 3 pm arrival time and was told that nothing was available and that it would be another 15 minutes. I gave them 20. Came back inside and was told that it would still be more time as they were still cleaning the rooms and that it would be another 15 minutes. Long story short we got into our room around 3:50. Room was very poorly maintained. There was mold on the top of the shower backsplash, what looked like blood splatter on the mattress cover, and a big brown stain on the pullout mattress. Also noticed several small roaches over the couple days we were there. Air conditioning on the room was very very loud and did not seem to keep the bedroom very cool at all as the living room grill was pointed directly at the thermostat. Housekeeping showed up at 6 pm the second day were there. We had just gotten back from an activity and were napping before going out for dinner. She knocked once and then attempted to awkwardly barge in over and over again. I opened the door for here and she began talking to me in Spanish and I just told her we needed to swap out towels. She handed me two trash bags and expected me to change the trash out for her. Overall our stay was ok. Cleanliness and maintaining of the building are the two main negatives that drove my review down a lot.

Loved everything about the property. From entering to leaving.

Had blood on the walls in our room and the hallways had a very bad odor. The whole place needs work and could use a good cleaning. Wouldn’t ever stay in one of their suites again.

Everything was good

The rooms need some updating

Bagel had mold, chair and bed cover in room had a nasty stain

Needs a good deep cleaning

We got there the pool was green. One of the kitchen stove burners didn’t work we was told they would send someone they didn’t. We booked there because of the stove and pool so overall not great.

Breakfast had a good variety. Social hour was lacking - very dry old foods. Staff wasn’t friendly always felt like an inconvenience. Will never stay here again!

Water pressure Cum stains everywhere

It was very outdated and felt gross. Staff was nice

Had a variety of different stuff to choose. When I walked into the room my son spotted a dead cockroach on the kitchen floor and the restroom lock didn’t work.

Hotel is in need of repairs and deep cleaning. Toilet in our room rocked side to side. Door frames in bathroom falling off. Carpets not clean. Never got service to room-no towels on second day.. room 302 Description states indoor pool/but outside-not open

Pool was closed for maintenance for all 3 days of our stay..in upper 80 temperatures. Room smelled a little musty. Outside lobby smelled of moth balls. Appreciated the complimentary laundry.

Room was dirty. Sheets and towels were dirty. We got new ones at front desk. Problem solved.

Although they did give us additional points the disappointment of our child each day waiting to swim made our stay less than steller.

May 2025 was wonderful. The hotel clerk was friendly, helpful, and checked us in as soon as our room was ready. The room was spacious, full kitchen use, a very nice table counter for the both of us to use our laptops. The TV was a great size to view from living room or kitchen area. Our bedroom was roomy, the bed was comfortable and nice to have a tv there as well. Our bedroom was separate from the living room. The bathroom was ok, a little small but not an issue. The only thing was the a/c made a loud humming noise but the comfort of the bed helped us sleep through the night. All-in-all, this was an excellent hotel. Thank you Staybridge! Oh the breakfast buffet was delicious and it served hot oatmeal. In the afternoon we were treated with wine and snacks and sodas!

I couldn't understand the front deck clerk. Pool was permanently closed, and doesn't seem like anyone is coming to fix it. Closets in the room have NEVER been touched, they have layers of dust on them. I booked a room online and at first was given a whole different room (which only had 1 bed for 5 people), then I was charged more to "upgrade" for the room I originally booked.

Property was so duty and smell terrible, I barely couldn't sleep.

Was an old property, the comforter had a couple of 1 to 2 inch bloodstains on it. they did change it out for us, but it should have been discarded instead of being washed, dried and put back into circulation. Phone didn't work and the chair and ottoman were coming apart at seems, but you could tell it was from its age. Staff was friendly, just wouldn't stay there again.

Enough parking, room spaces, bed comfortably, the staff perfect and very efficient…ty One elevator and slow. My room needs a new restroom and the shower needs to be upgraded

Not very “clean”. Kinda gross if you ask me.

Br

Rooms are not clean downstairs cafe is dirty

Breakfast was really amazing ! Best waffles I have ever tasted , amazing fruit & everything always stayed stocked up .

It’s a decent hotel. Dated but clean and had everything we needed. Nothing.

Great staff and excellent breakfast lady at the check in was wonderful she lit the pit and loaned me the tools to cook with I will be staying there again if I am in the area reasonable price also

Breakfast was really good. They had a good variety of food. Our room was clean and love the kitchen area. Restroom was clean. Didn't have any issues.

Clean room, friendly staff

Location, breakfast, staff, room size Elevator noise in 218, whining a/c, not cool enough

Clean room, decent gym

Rooms were not clean. Metal sticking out of pull out mattress. Stale smell.

Smoke smell

Bad breakfast, same menu every day, few days the food was spoiled

Location. Out 10-12 minutes from the more expensive Kalahari - where our conference was held. Also the two double beds and one queen bed room layout with kitchenette was great for our longer stay business travels. Food wasn’t that great. Too, the pillows were way too soft. I had neck problems the entire week of my stay for a business conference.

The hotel rooms are spacious, charming, and clean,we had a truly wonderful stay, and the breakfast was fantastic absolutely delicious. It featured yogurt, various types of cereals, eggs, pancakes, waffles, juices, and plenty of other tasty options. The only things that weren't, let's say, 100% perfect were the elevator which was a bit dated the slightly noisy air conditioning, and a sofa that had been slightly scratched by pets, given that the hotel is pet-friendly. Nevertheless, it comes 100% recommended, and we will definitely be back.

Breakfast was terrible the sausage was burnt every single day

The room didn’t have enough bedding, half of the outlets didn’t work, lamps flickered, and it don’t seem fully clean. The staff was kind, but it didn’t seem as though they were fully prepared or expecting us.

Staff was very helpful and got us checked in two hours early. The downside was the room didn’t feel super clean and there were some hairs in the shower. The beds were extremely comfortable and were the best part of the room. Room stayed nice and cool the entire time. The free breakfast was a great perk.

Great stay

it was clean and neat. The stains on the furniture

Yes

Parking is secure. It seems like people have long stay too. Also offered breakfast

We always stay here. Goof breakfast

Breakfast was ok. Waffles were probably the best thing. Parking was fine.

Not as up to the Staybridge standards as we had hoped.

Staybridge called to tell us the elevator was not working and had no idea when it would be fixed. They canceled our reservation and we found another hotel.

Everything. I could not stay at the hotel for so many reasons; First they gave me different room from what I booked, secondly, there elevator was not working. I had my mum with me that can not go up the stairs, even if there is another room

Awesome view of pool hospitality was the best experience I’ve ever had Letty was professional nice and more than willling to help w luggage since elevator was broken. In the morning she was an awesome hostess made my grandkids feel special if that makes sense

Great experience... just a recommendation have sheets for the pull out beds with extra blankets

Elevator was out of service. We had to take our luggage up and down the stairs. Breakfast was horrible. Our room did not have a good cleaning before our stay. We found a e cigarette that was not out on the side of the bed. No towels to wash our body and the towels to dry our bodies were all stained with yellow spots. There was no sheets on the pull out bed. And when we went to ask for some they claimed they had none. We booked that room specifically because it had a pull out and couldn’t use it because it was disgusting

We booked and we had confirmed to check in past midnight and the property cancelled our reservation on Christmas . We were in Austin with our dogs and had no place to stay and slept in our vehicle with 3 dogs and there to celebrate Christmas and no where to keep our animals and could t leave them in a vehicle and literally missed Christmas due to no place to stay . The staff would not accommodate our reservation and did not have any issue not honoring our booking . We had confirmed pay when arrive and had our confirmation to check in after midnight and instead they didn’t care Christmas and cancelled our booking we had made two weeks prior . We were told well it’s our hotel policy . So maybe u all need to tell guests this instead of confirming different than what occurred .

The room was very musty because housekeeping did not show up to empty the trash, clean or vacuum we had to tell them to come in and empty the trash after we had been out the whole day. Elevator was not working we had to use the stairs for the 5 days very unacceptable. I got two rooms the second room smelled very dirty but they did exchange for another room so that was good. Restroom is out of date as well shower head was stuck to the wall could not adjust at all. Staff was nice but would not answer the phone when we called the front desk. Would not stay with Staybridge again

Clean Rooms, great staff

Overall the room, staff and food was great,

Location Heater not working in room with below freezing temps outside

Loved my stay. The gentleman he worked overnight was amazing! He helped me move rooms with my son.

Always nice and quiet

Negatives: The sofa in our room was dirty. The bed cover had a stain. The bathroom door did not shut all the way. The elevator was out of order and we were on the 3rd floor. We did not mind taking the stairs but we had luggage (not the carry on size) to haul. The carpet in the stairway is very dirty. The friendly staff is why we enjoyed our stay despite the negatives. Also, the walls are thin. We did not mind the noise (kids running up and down the hallway and parents yelling) but just an FYI for you that do.

Very clean spacious room N/A

Buffy style breakfast

Nice big room! Everything was great!!!

However, I encountered some challenges with getting fresh towels. It seemed challenging to get a towel per traveler and that was inconvenient. Additionally, the bar was closed during my visit, and the social hour felt lacking, as it was just a makeshift setup with drinks from an ice chest. Still relaxing to sit in the dining room. Overall, while the friendly staff and free laundry were highlights, the towel situation and bar closure were notable downsides. I hope these aspects improve for future guests.

Breakfast was good and good variety. Staff was very nice.

I was planning to stay for five nights at Staybridge , but the room that was assigned to me smelled like they never washed the sheets the pillows also smelled men sweat, when I realized all these it was midnight so I had to stay the night in a dirty bed. I stayed in fourth floor. Luckily I alway take a good size blanket and didn’t undo the bed., I checked out after the first night. Had a hard time for the hotel to refund the rest of the nights but they did at the end

Great stay. We had an issue the first night with our room and the manager switched us to another one without hesitation. We're happy with our stay!

Good place to stay

My husband woke to a bug(!) crawling on him and we found roaches in the room the next morning.

Good service

The first impression on check in, was visibly dirty carpet in the office. The stairs where stained and dirty as well. I did enjoy a hot breakfast.

Clean room, very friendly staff. The kitchen is equipped with all the necessary utensils. The breakfast and social hour had a variety of options. As a vegetarian, I had no issues creating a plate daily. The outside area (grill, pool, patio) was a pleasant area to unwind in the evenings.

The staff was nice room needed some attention Didn’t have any door handle to close the door to the restroom. Also had a big hole inside of it you could see right through and a piece of a tack strip between the door of the restroom is exposed Window seals were really dirty Not what I expected and not what I stayed in on my last visit here

Everything was dirty and sticky from the entrance to the room, there was food all over the hallway. They charge a penalty if you check out early, even if you have prepaid.

Everything was great, the staff was very friendly and the room was very clean.

Microwave handle broken

I didn't think I'd be surprised because I read other reviews that stated the property was outdated, the furniture was worn, etc. But the price was really good, so we decided to give it a try. The living room furniture in our 2-bedroom suite was very worn (excessive fraying on the edges), and the cleanliness was questionable (we found multiple hairs in the bathroom and our room had a very musty smell), but we were only staying one night, so we decided to stick it out. Everything was "ok" until we pulled the covers back on the bed and found burn holes and ash stains on the sheets. We left as soon as possible the next morning.

Breakfast could be better.

We absolutely loved this hotel! We will definitely be staying here again when visiting Round Rock. Everything about this hotel is amazing and inviting we loved it so much we definitely recommend 10/10

The room was spotless and the beds were super comfortable. We all had a great sleep. The morning breakfast was nice too. I would definitely stay again! Highly recommend!

Great breakfast

One cramped outdated elevator, the room was cleaned only to the bare minimum as evident in the fact there were a pair of shoes under the bed upon arrival. The shower curtain was hap

Staff was great, bathroom was in bad shape, shower curtain rod was pulling loose and the water was warm not hot. Room was good size and bed was comfortable. Breakfast was pretty good.

We weren’t able to stay here. When we walked into the room, there were German roaches everywhere. The man at the front desk didn’t give us any problems about refunding our money.

Dry nice and clean mon the Wednesday they have a small dinner for everyone which is really nice

Nice place with good hospitality.

Very uncleanly and stinky. Friendly staff though!

Dirty, dirty, dirty, do not stay here. This is the filthiest hotel I’ve ever seen.

Staff was super friendly and helpful. Common areas—lobby, stairway, elevator—were kinda gross and dirty. Room was ok, tho the bathroom door was dirty and the place was rather beat up. It looked like the housekeeper was trying to do her best with the poorly maintained space she was given.

We got a 2 bedroom suite with the kitchen and 2 restrooms. It was for myself my sister and mom .We loved it it was so spacious . This is the second time in 7 days and I’ll be back next week!

The hotel was nice for the most part I think the bathtub coulda been a little cleaner staff was great and it was very quiet

The rooms were very spacious

- Roaches, Texas size, more than I want to count - Elevator with sketchy documentation making scary enough noises for me to take the stairs - So many nonworking things including outlets, lamps, kitchen equipment, clothes washer, workout equipment, too much to list - Weird smell in my room and throughout the hotel, especially bad in the fitness center - Wasps at the pool - Some staff are very nice, but overall management cares way more about money than people (and God help you if any event is happening where they are fully booked) - A constant beeping outside my door which is probably a smoke detector battery needing attention - Loud background including a train and very busy highway - Not the safest neighborhood and lacking the typical spot to put your car while you unload your stuff

I was online looking for a last minute hotel and chose this one as it was afforadable and looked great from the photos. We showed up the staff was friendly..the check in process was simple and we were given our key room. We got our luggage out from our vehicle and then worked our way over to the elevator..the halls were muggy and hot, the elevator had just been freshly painted so the stinch of the smell of paint nearly left me with a headache. We got in to our room and i think the only thing that bugged me about the room was the couch...the arm rest was all scratched and ripped up as if someone with a cat had stayed there and destroyed it. Other than that I think the cleanliness of the room was good. For breakfast they serve a buffet with a good variety of different options which i though was awesome! Its like everything outside of our room did not have AC running because just as the halls the whole seated area where they serve the breakfast buffet was muggy and hot. I felt myself rushing to eat breakfast just so i could get back upstairs to the AC. This hotel can use some love and care, some AC out in the halls and maybe some renovations but other than that...it gave me and my family a place to sleep for two nights...so cant complain. Will I recommend the hotel to family and friends...probably not.

Yes, enjoyed the full Kitchen! Would be nice if they updated the motel

Very spacious rooms, kitchenette is wonderful, and two tvs!

Overall, it was a pleasant stay. Rooms are old and need to be updated. Stains on bath tub and old aroma to the room. Otherwise, not bad.

It was alright. Rooms were just ok, Front desk (Patels) were ok. The young lady who checked us out on Sunday was very nice.

This hotel is absolutely vile and should be shut down. I stayed at Staybridge Suites Round Rock from 8/31–9/1 with my family, booking two rooms, and what we experienced was nothing short of revolting. The first room was muggy, dirty, and smelled putrid, with hair, stains, and even a massive blood stain on the mattress. The second room had an actual bug crawling on the bed. After complaining, we were bounced from room to room, inspecting more than seven in total, and every single one was a nightmare—filthy linens, mattresses reeking of rot, and one mattress so badly stained it literally looked like a corpse had decomposed in it. This wasn’t an isolated issue but a clear pattern of neglect and filth throughout the entire property. To make it worse, I overheard housekeeping telling the front desk, “they can’t be looking at all the rooms like that,” which proves they know exactly how disgusting this place is and are simply trying to cover it up. This is not just bad service—it’s dangerous, unsanitary, and completely unacceptable. The Staybridge Suites Round Rock is a disgrace to the IHG brand, a breeding ground for disease, and an insult to anyone unfortunate enough to book here. I wouldn’t let my worst enemy stay in this dump.

Clean, safe, convenient and good breakfast. If you want a suite, this is the choice

We stayed at this hotel for two nights. As soon as we entered the room we noted multiple areas with obvious pet damage. Our bed sheets were stained in multiple places. Floor were filthy.

This property is pathetic, not cleanliness, very old building and very old items outside in main pathway and everything is old inside the room. Bedroom, Couch and Dining chairs are very old. No proper water flush out in bathrooms and latches in rooms are very old. Overall it’s not even worth for the money you pay, it’s disgusting and even motel is better. Breakfast is kind of motel breakfast and few items are there, not good food, utensils are not cleaned properly and old. PLEASE DON’T BOOK THIS SPECIFIC HOTEL…