SpringHill Suites by Marriott Austin Round Rock

Clean and comfortable in excellent location

Black-out curtains were not wide or long enough to block flood lights. Roaches in bedroom. Cheap soap that crumbled. Very worn carpet and hard mattress.

The bed in Room 222 was the most uncomfortable bed I have ever slept on at a Springhill Suite. It was lumpy, very uncomfortable, and squeaky. The frame laid right on the floor and not set up correctly.

The shower drain was broken didn’t stay open and the water was accumulating in the tub during showers

I excellent everything was superb

I was pretty well fine with everything. If I needed anything I just had to ask the front desk.

Everything was great , room, location and staff!

Everything was great , room, location and staff!

Location

Location

Amazing all I loved the breakfast and all

Variety pretty goog

Variety pretty goog

We absolutely enjoyed our stay. The room was clean and has a lovely layout. The complimentary breakfast was plentiful and very tasty. Will definitely book in the future. 10/10 would recommend.

My family had a wonderful stay at SpringHill in Round Rock. The staff was very friendly and the hotel was very clean. We will definitely stay here again!

The biggest inconvenience was that the elevator was not working for about the first half of our stay, so we had to haul all of our bags up the stairs. We also noticed that some of the lights in the bathroom were out. Other than those issues, everything was clean and comfortable, and we had a pleasant stay overall.

Elevator was broken

This Hotel is great for families and for anyone who wants to enjoy a great night sleep will be staying here again and its 5min to the roundrock amp theater. Staff was awesome great attitude keep up the good work. Housekeeping is great they do their job well.

The hotel was clean & your staff was friendly. The weekend we stayed told hotel was sold out for the TX Longhorn game and sports teams. Your breakfast selection was amazing and your ladies kept it stocked with the many people, we tipped them both to acknowledge they were doing a great job! Indoor pool was great but need little more airflow.

The hotel was clean & your staff was friendly. The weekend we stayed told hotel was sold out for the TX Longhorn game and sports teams. Your breakfast selection was amazing and your ladies kept it stocked with the many people, we tipped them both to acknowledge they were doing a great job! Indoor pool was great but need little more airflow.

It smelled like water damage mildew and old cigarette smoke

It smelled like water damage mildew and old cigarette smoke

Breakfast was awesome, our room was clean we loved our stay

Breakfast was awesome, our room was clean we loved our stay

Did not like the breakfast, bland and not well prepared.

It was pretty clean. Beds were very firm. Staff was efficient but not very friendly.

Emailed was easy to receive

Emailed was easy to receive

Really good value! nothing

Really good value! nothing

This was the worst hotel I have ever experienced. We get to the 1st room which was so filthy it had throw up near the front of the bed, dog hair and human hair all on the floors and food all over. How they missed all that idk. It smelled of nasty mildew. They switched us rooms. The manager had us document with pictures to make sure they took care of it for their inspections. So we paid to do their job?we told him we would prefer not stay at all bc the entire place was so bad. We had 6 guests they gave two towels. We asked multiple times but the girl at the front desk was alone and couldnt get them. Finally, got some before showers. Nothing in the room extra at all. No soap, no cups ect. We had to go back down to get bedding for the couch beds. Nothing was clean from the base floor, elevators, hall ways to our rooms. The excuse was “well, we have had HVac issues so all our attention has been on that”…. For how long bc this place is gross!! They were right the ac was not cold at all in the rooms but the pool room was so blasted cold you couldn’t be in there. The breakfast was NOT good. Over all the worst experience we have ever had with any stay. We travel often and have never switched rooms or had any distain about the place. IHG needs to put some major work and restaff the cleaning crew. The manager obviously needs to have an eye for cleanliness as well. He told us he inspected this floor himself but missed a molded lampshade, throw up and filth? I would not recommend!!

Bueno, pero estaba un poco pequeño el espacio.

The breakfast wasn't that good it didn't have enough choice to select from but my grandkids love the waffles Work on breakfast

Had no issues other than the mini fridge was not working/not cold. Staff was polite. Stayed with several small kids, they enjoyed the pool and Texas shaped waffles for breakfast.

excellent parking. friendly staff and great location

We love staying at the Springhill Suites! Always clean, comfortable and welcoming

Nice people, clean room, good location and the best breakfast!

Nice area lots of good choices to go eat even walkable , clean room

The lady at the front desk was very friendly. The hotel was very clean. The location is great, many restaurants in the area. The only thing I did not like was the breakfast. There were many great options, but I did not like the taste of the eggs and bacon. Also the batter for the waffle machine took a long time to dispense. I'm not sure what the problem was.

Decent hotel with a convenient location.

Very clean and well maintained. The free breakfast buffet had a huge selection.

Location

Perfect location, very well kept, clean rooms.

Good

staff was great.

Clean, comfortable beds, had an issue with the toilet and maintenance came and fixed it quickly

Breakfast was a little congested , but overall we enjoyed the stay very much

Clean room and breakfast

Not good

Housekeeping every other day was the only thing I didn’t care for Other than that it was an awesome stay

I check out. I did not receive an itemized day by day receipt. It would be great if you could send me my May 31 through checkout date receipt that has all three days and the price per day. My business office prefers it this way or may end up garnishing my own money. Thank you for your attention to this matter.

Good value for money

Worst

The front desk went clerk went beyond her pay grade to help me. She’s the best front clerk I have ever met. She helped me 3 times. She should get a raise. I hope to stay there again and have her help me again. She told me her name but I'm very bad at remembering them.

Bed matress was very hard. Sofa bed was even harder. Breakfast staff was not very friendly and served bananas all smashed and spoiled.

Excellent service. Everything clean

Na

No

Very clean rooms and staff friendly.

Yes breakfast was fresh

My name is Priscilla and they confused me with a Patricia and gave my room to someone else.

Great place.Clean and spacious.Breakfast was great

Clean and friendly staff.

No complaints whatsoever. The room layout was kind of tight but nothing to not book over

Very nice place and location.

Very spacious rooms, close to restaurants.

Awesome stay

Rooms were clean, but when we asked for extra blankets for the pull out, the worker was visibly annoyed and could only find a couple extra sheet sets (not a blanket). Our room was over the courtyard, and at 2:30 am, we were woken by a very rowdy group who was smoking weed. Since the room has window A/C units, the smell was overwhelming in our room. The staff promptly told them to leave when I called, and there were no other noise issues. The bathroom sink was completely clogged from the moment we turned it on, and we heard a plumber trying to clear the line from another room as well. There was a spill in the hallway outside of the elevators that was not cleaned for the two days we were there, which just shows general lack of maintenance. Very average hotel stay.

Very pleasant stay for my brother an his family

Too noisy to sleep

Very clean

Professional and courteous staff, clean and spacious room with a great layout. Not surprisingly, the breakfast selection is chock full of healthy foods both hot and fresh with plenty of protein, nuts and fruit as well.

Nice and Safe Place to stay

Front desk and the regional manager said they wouldn’t remove the charge. She said they check for quality assurance and there were no issues with the mirror before. I find that hard to believe since I found trash behind a lamp which was in plain sight. Our stay was great until this experience. It’s very disappointing.

Very clean and room was big! Couch with extra bed is great for kids!

Courteous staff, clean room,

Everything was good

Everything was great! I will be returning.

The room was clean, but pillows were extremely soft. And one critique is the placement of the television made for uncomfortable viewing from both the beds and sitting area. Otherwise very friendly staff and good stay.

We had problems with the plumbing the restroom, the toilet overflowed, and the sink was clogged. There was no maintenance man on site. To help. my husband had to unclog the toilet his self and try to fix the sink, after explaining the issues nothing was done,The next day there was a maintenance man available we explained what had happened & He was sweet. He apologized to us. But that was all that was done, no one asked if we could switch over to another room, or even help out.. after all it was a very stressful state

Need hot milk,no cold and more variety

our annual Christmas stay was good

Clean, spacious food really good

Great front desk help by Nikki. Room had broken dark out shade. Otherwise very good and breakfast was excellent with a selection of nice real food options.

The staff was excellent even for a holiday stay. The room was clean, spacious, dark for sleep. The sink and toilet area being separate is helpful. The couch worked for a child to sleep on without having to make the bed. The indoor pool is heated but the room is not very warm, so plan for a cover-up to have when leaving pool area.

Good

Staff is very nice. Room blinds replaced during our stay…awkward. Not enough hooks to hang anything; especially where needed (the bathroom!).

Bed was Great, room and longe area were immaculate. Nothing on the breakfast bar was ever empty, just so well maintained. Hotel Staff were friendly, and answered all our questions.

Clean rooms, friendly staff, good breakfast but uncomfortable beds.

Not to the standards of this hotel chain, seems to be remodeled old building, barely above average, don’t expect wow here but uh instead

Property is clean and staff are so nice. Breakfast was delicious and had a nice variety of food. This hotel is conveniently located near just about everything. I extended my stay by a day.

Staff was very friendly and helpful but allocated room was infected with roaches. I requested to change room which was granted, thanks to Kareem.

Breakfast

Great breakfast and great staff

Good

Excellent condition; several restaurants within walking distance; convenient to Round Rock Amp

Good

Rooms are comfortable and clean, they are large rooms. Breakfast was good and hot, plenty of choices. Staff was friendly and quick on check-in. It was only one night, we will keep this location on our list.

Break was great. Rooms big and clean.

Front desk was friendly and cleanliness

Easy access

Very clean and quiet place.

I don’t appreciate being given two different prices for bringing my dog to a pet-friendly hotel. I especially don’t appreciate being charged for my dog despite giving my Marriott Bonvoy member number and after being previously told by the front desk that members wouldn’t have to pay a pet fee.

breakfast was average

Really nice hotel. Very clean and restful. Bed is great.

The hotel was ok but it wasnt the cleanest.

We stayed for a week. The room is very cozy has everything you need it for longer stay. Breakfast is good for the price. Convenient locations. Has nany restaurant around and ouutlet in mins. Close to university too. Pleasant stay.

Clean and staff was friendly

Front desk clerk was courteous and friendly

Check in was easy. Employees very friendly and courteous. Our room was great. Bigger than expected and very clean.

Great hotel and they served coffee and water all day!

We had some issues with our room initially but the staff was so accommodating, the manager gave my girls a gift package with crayons ect. They were so nice!

Beds are extremely small.

Everything about my stay here was phenomenal from the check in to check out process. The staff was awesome. This is the first time I have stayed at a hotel and don’t have not 1 complaint.

To say the least no complaints

The room was dirty. The sheets were dirty on both beds I called the front desk and there was no one on duty to change the bedding and no one to bring any clean bedding to the room. Said if I wanted to come down and get clean sheets he would give them to me.

The manager seemed rude and racist to me. He didn't treat me well.

Clean room and crispy smelling clean sheets!! Clean shower! Great beds and sofa trundles. Nice and accessible and roomy for my mothers wheelchair. Thank you.

Excellent customer service!

easy to find and close to where i wanted to be