Marriott North Austin Round Rock

Staff was great , room was clean although the remote was dinky and the pressing button was dysfunctional at times. Breakfast I would recommend yall skip, we paid 20 bucks per person for a small buffet section where they eggs were so bland and tasted a little off. Otherwise our stay was great.

Arrived to the property at 2;45 pm when the check-in time was at 4:00 pm. I called 3 hours early to confirm if I was able to check in 1 hr and 15 min early. I received a confirmation that I will be able to check in at my arrival time (2:45 pm). The front desk employees told me that i needed to wait after 4 pm to check in because they were 100% booked. Front Desk employees did not pick up the phone or took one step away from the desk to validate if my room was ready. In other words they just say “You have to wait and there is nothing we can do”. It seems no manager on duty and employees are not moving an inch to help the guest. I will not comeback to this property

The pool wasn’t heated. Rooms weren’t ready or clean. They need more staff

Check in took about 15 minutes of wait. Fraying carpet in 410 and shower tile needs some work.

We went down to breakfast and had paid for breakfast through Expedia but when we got down to the restaurant, we were told we needed a ticket. We weren’t provided with tickets, but the server was so very helpful in helping us to get those and were able to eat!

👍👍👍👍

It was a wonderful experience.

So clean and comfy!

N/a

Housekeeping for the room, requesting towels and toilet paper

I booked 2 queens & got a king. Only complaint, we did book when a team was in town to play UT

Was checked in 2 hours late. With a small child. Worst experience

Breakfast option plain needs more variety. Need a microwave in the room

Great place to stay. Very friendly staff and clean rooms. Great bar too!

I enjoyed what the hotel had to offer however I wished the bed was more comfortable.

Great hotel but other guests and their children were rowdy and noisy.

Always return there when in Round Rock area.

Clean room, but they don’t vacuum. There was debris left on my floor from previous guests. Or maybe it belonged to the housekeeper. I dunno.

everything

For the most part, my stay was great. I found a hair on one of my towels in the bathroom. Also, I asked for a late checkout. I had housekeeping knock on my door multiple times before I was supposed to check out that was quite annoying other than that, the day was great….

Easy access and variety of amenities Na

Staff was wonderful. Check in was easy. Only reason for 4-stars instead of 5 the 3 floor hallways smelled. Rooms did not.

Nice and convenient.

I called the front desk, and the employee came up to hand me the key to the new room, but he didn’t offer any help or even a luggage cart. We had to pack everything ourselves and haul it from the 2nd floor to the 6th floor in the middle of the night. When we got up there, the hallway was dirty too, and I have photos of that as well. They gave us a breakfast voucher and moved us, but that doesn’t fix a cockroach crawling up my leg or the condition of the hallway. Management said they’d “take care of it,” but nothing was documented and nobody followed up. We won’t be coming back.

The hotel is lovely and staff was great. The room looked nice but we had our cat with us. She went under the bed and found a corn on the cob under there. The lady said the maids probably just missed it. It looked like it was missed for months. It had turned gray and shriveled. Then we found another one while removing the first one. I think they need new maids or train them better so they know how to clean correctly. They gave us breakfast vouchers to make up for it which was nice but I don't know if I want to stay there again.

Great place to stay!

Staff are the friendliest I have come across - from the lovely lady at the Starbucks station to the staff at the front desk. They go above and beyond. Spotless and clean.

It just was not up to my standards. Not the cleanest and didn’t smell pleasant at all

The breakfast was good, the staff and housekeeping was amazing Internet could be more user friendly

It was a great stay. The Front desk staff was super friendly.

Amazing staff

Didn't like the shower!!

Amazing property!! This is one of my top places to stay while in Roundrock!!

Great and Clean Hotel

Everything was great and great prices …stayed 4th of July weekend

Breakfast

Without her patience, professionalism and understanding our stay would not be possible. Super clean hotel, good amenities, welcoming atmosphere. We surely would return back!

No complimentary breakfast.

Very clean, excellent customer service and greeting.

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Clean and quiet place!

It was beyond great!!! The staff went over and above to make sure our stay was pleasant.

Only thing is the bar/restaurant area seems understaffed. Service was very, very slow. Staff are always nice though.

Looked safe and clean. Pillows were lumpy and the bed was incredibly hard. My back was killing us and we couldn’t wait for the sun to rise so we could shower and leave.

They have a great common area for plenty the gather and watch the FIFA games, we were there for our daughters soccer tournament and it was nice to have the common area for everyone to gather

The hotel was booked at capacity and we would have never known. From the front desk to the bartender, staff were extremely helpful, kind, and friendly. Exceeded expectations!

Had a wonderful stay! The room was spotless, comfortable, and beautifully maintained. The bed was very cozy, and the staff was friendly and helpful throughout our stay. Everything was well organized, and the atmosphere was peaceful and relaxing. Would definitely stay here again and highly recommend this hotel to others.

Not a lot of options for good food

Nice hotel with plenty of space and great staff. Having a Starbucks on site was a nice added benefit. Met our needs for a one-night stay and would stay again if back in the area.

It was clean, in a great location, friendly staff. The beds were not comfortable didn’t sleep well because of how firm the beds were. The breakfast started too late at 7 am. Would recommend they start at six or 630 on the weekends for people that are staying there that are in the travel ball leagues

Amazing time at my stay. Friendly staff and amazing service

The shower leaked in a metal plate in the bottom of the shower most of the night.

Nice room, very clean and well kept property. Parking your vehicle in their parking lot was extra $ which was a bit disappointing

Would definitely stay here again!! The room was very clean, the staff was extremely helpful and accommodating, the breakfast in the morning was great and worth it!

The hotel is beautiful, unfortunately the stay was ruined by a huge group of kids staying for what I assume was a sports event.. They ran up and down hallways all night, clogged the elevators and left food in them. They were unattended and kicking a soccer ball around near the bar area as we tried to enjoy a glass of wine. It was a sleepless stay and I only wish staff could have addressed the adults with these kids so it could’ve been handled.

stayed here for a tournament only complain will be the bathroom door me and other friends that stayed there agree the door is no good you can see the person inside and it feels very weird it has no privacy at all other than that everyone was welcoming thanks

The room was large but essentially unfurnished with minimal storage or area to unpack. The room was clean (housekeeping was on-form & professional) but quite outdated. Elevators were out of commission several x during our 3-day stay. Restaurant / Bar Staff were top notch. I thought our reservation included breakfast coupons but it did not. We had coffee each morning (very nice Barista) but not breakfast.

Facility and amenities were excellent. The only drawback is charge for parking and there is a charge for breakfast.

Property was nice, clean and the breakfast was very good

Beautiful hotel and staff were extremely nice and helpful!!

I loved everything except for finding out that I have to pay $12 a day for having a vehicle on the property. This was something new and never paid before. Unfortunately I will never stay or recommend anyone to stay here when you can stay at other hotels without paying a daily fee for having your car on their property.

The rooms are very clean and the hotel is nice and modern. The bathrooms can use a little update.

I like the conveniences of having the gym, restaurant, bar, and Starbucks. We will be back!

Shampoo was empty on 2nd night, had to wait on towels, NO coffee available in the common area when Star Bucks was closed & taking no cash! Husband was not happy! No breakfast for guests and since when do your guests have to pay for parking just to stay there!? And there is no vent in bathroom and we could smell the sewer running through under the bathroom sink! Stinky! Guest Services were great!

The location was pretty decent Only one elevator work I had to wait at least 10 minutes going up or down

Broken elevator - slow to get up and down floors.

We enjoyed the peaceful environment and the room was wonderful. The staff was very helpful especially the restaurant and GM whom we met at the restaurant on our last night.

The bar was great. The room was very clean and quiet. Pet friendly.The staff was great. But they changed me to a king room cause I needed a shower. I have problems getting out of a tub.The two queen bedrooms all had tubs and not a combo with a shower. Hated that because the sofa sleeper was so uncomfortable that my granddaughter just slept on the unopend couch and that was uncomfortable for her. I went through hotels.com and got a wonderful price but when I changed room which they assured me was no different but it was. My bill went from about 800.00 to 1050.00 which was a shock to me and my wallet. But we did stay 4 nighs.They charged 12.00 or 14.00 for parking everyday. Breakfast was expensive and so was dinner. Went to Cracker Barrel instead for breakfast. It was great and got In & Out burger instead for dinner. Was delicious. We were there for my youngest daughters wedding. Wedding was beautiful, hotel stay was just a place to sleep. Didn't enjoy the hotel at all. Which was a shame. They gave us vouchers for weekend meal but never used cause there was Saturday morning breakfast with the wedding party and wedding on Sunday. Won't go back there. We live decent but we are not rich. For those who are it is a wonderful place I'm sure.

Clean room, decent buffet

it was good! wife and i always go to marioit

Great staff up front and at the restaurant. Location was great and easy to access the areas we wanted to go to. Clean and easy to park at.

Excellent Hotel

Great

Great stay super comfy beds

You have to pay for parking that Marriott OWNS. Beds are not comfortable at all. Hallways smell like mold / mildew.

Good!

Very clean and spacious room, should note that there is a $12 parking fee per night just for an open lot with no gate.

Food was decent at the restaurant/bar. Staff was amenable. Lobby area was well appointed. Gym was small but adequate. Pool area was clean and quiet. Curtain did not close completely leading to light leak on first floor room adjacent to parking lot. Paid parking was kind of an anomaly in my experience, especially for a property in a non-retail business district area.

We did not have breakfast there. The Bar staff was excellent.

The king bed room was proper clean and the staff were very very kind, the breakfast isn’t a must have but good nonetheless.

Love everything about

Staff was very nice. Beds were very comfortable overall great stay

The hotel was nice but older. Lota of things have been updated but also lots has been kinda patched together. This didnt bother me much. However the mattress was not great at all. I could feel everything. I feel like a topper or even a featherbed was a no brainer here. I didnt sleep well at all. Also the toilets flush ao powerfully you can hear when your neighbors flush. Also the doors to the rooms slam if you're not intentionally softly closing them. Which most dont. I hearf toilets and slammed doors all night. Because of that alone i wont stay here again. Stagf was friendly and nice. Parking was easy.

The property was nice. Room was pretty clean. Service was very friendly.

Yes

The handle in my shower was broken. Three requests later and it still hasn't been fixed. Thankfully I left this morning so the next person can complain, only for nothing to be done. Some benches around the property would be nice to sit on. Hotel itself is nice. Restaurant is great!

The gym was well-equipped, the room was super clean, and the staff were very friendly and welcoming.

The hotel is fine but they now charge for parking which they never did before. I can understand if you are downtown in a big city but this location is not. Also the bathroom has a sliding glass door that mad so much noise when you opened and closed it it would wake the dead. Probably won’t stay here again

I expected more from breakfast

Not sure why the parking lot has a sign saying we need to pay for parking. The parking lot is huge and not many cars there, probably less than 10% occupied. Hotel did wave our parking fees. Just wondering why it has the sign in the first place. Staff are nice. The bathroom sink was clogged but still usable. Only one elevator was available. The other one was in maintenance or something. Probably better to check with hotel if it has been fixed before you book.

The room was clean.

Loved my stay! Close to everything, smelled amazing!

Room was very clean. Staff was really nice. Very nice amenities.

Sheets had a few questionable stains and pillows were not comfortable. Doors had a small crack at the bottom so not fully sound proof. Blackout curtains were too small so light peeked through at the sides after sunrise.

Clean room,very comfortable bead.

The night before Valentine’s Day, My girlfriend and I stayed at Marriott North in Round Rock, Texas. We took a shower and were getting ready for bed when she went to the restroom and grabbed the sliding door handle and the whole glass door shattered. The door cut her arm up pretty good to the point she bled, then of course we called the front desk as soon as we could get around all the glass so we don’t cut our feet. They asked what happened, wrote an incident report and told us not to worry about the accident that we wouldn’t have to pay for anything. The next day as we were headed back to the hotel after gathering some more supplies for my girlfriend’s arm, the hotel decided to charge my card on file $750 to cover damages ,without a call or a proper explanation and investigation after saying “Don’t worry you won’t be charged for anything”. We arrived back at the hotel the only explanation they gave was my girlfriend was at fault, that the door is apparently indestructible and would take a strong amount of force (which my girlfriend doesn’t have) to break this glass door. They also mentioned that they gave us a “discount” on the new glass door so instead of the original $1,500 cost they charged me half of what it cost. They claim that this door is indestructible yet my girlfriend touches the door handle and it shatters immediately in a freak accident yet the hotel blames us. 100% the worst experience, service and communication.

Quiet and comfortable room. Easy parking.

The staff was great, super courteous! Elevators were

Everything was great. The concierges were friendly and helpful. The breakfast was good but maybe a few more options for breakfast and the option for a microwave in the room

It was a beautiful hotel with an amazing and clean room. The staff was very kind and sweet. I liked the mini fridge in the room as well.

The rooms are clean, staff are friendly. Although there’s one bulb missing in our bathroom and only 1 elevator working but all in all I’m satisfied with my stay

Great Bar, workout room with everything you need, with a cafe and a on-site Starbucks.

When checking in or needing anything during my stay the staff were very helpful/accommodating which was nice. Overall I enjoyed my stay and the room was great.

Courteous staff. Having the bar and grill in the hotel was very convenient. The room was large and the bed was extra comfy. Didn't try the included breakfast. Was a little surprised we had to pay for parking, but no too upset because the hotel rate was very competitive. Will stay here again.

Clean room and breakfast

No closet in room was not good.

Staff are Not professional

Clean room. Bathroom lacks privacy with frosted sliding glass door. Charges for all amenities others provide as a courtesy

Good hotel

Elevators not working, we were on the 6th floor.

Everything

Did not like glass door in bathroom. And shower door was to close to toilet.

Absolutely disgusting. Neither elevator worked so we had to lug our things down 5 flights of stairs. Rooms were disgusting. Flaking finish on mirrors in bathroom. Dust on lamps that had been there at least several months. Worst Marriott experience ever. I would never stay there again. You’d be better off at a competitor. They need to tear this dinosaur down.

I didn’t take part in the onsite restaurant, I have one complaint, why charge for parking when we’ve already paid for the hotel room?

Buffet breakfast Horrible sofa bed

Alison At The Front Desk!!!

The staff was extremely helpful and kind, I will be coming back next time I stay in Austin!

Once we got to the property we were instructed it was $12.99 to parking the hotel parking lot, it WAS NOT included in the price you already pay to stay. If you do not pay it, they charge your room $80!!! WiFi was NOT FREE. It was $7. Can’t believe Marriott has resorted to such money grabs. While $20 is not a lot, I was completely blind sided by those additional charges. Furthermore, the bed was SO HARD. Not worth the price.

Our room was great-comfy and updated! But renovations were going on so only 1 elevator was working and the ice machine was not working on our floor. This was our second time staying there but we enjoyed it!

An old outlived place that does not maintain the Marriott standard.