La Quinta Inn & Suites by Wyndham Round Rock North

Staff was great

Had to go around the building to access and outdoor elevator to take us to the 3rd floor. Doors to go into the building did not close fully and we had a hard time getting in and out of the hallway to the outside. Did not feel safe with that door not closing properly. There was a voodoo doll in the parking lot. The ice machine on the 2nd and 3rd floor were not working. We had to go to the 1st floor lobby to get ice every morning and night. There was also an employee who was super sick and so could hear sneezing and sneezing while “cleaning” a room.

Nos quedamos 3 noches, pero nunca nos hicieron la limpieza en el cuarto, el chico de recepción es amable

Great pleace to stay, great staff very helpful qdqq

Very disappointed the room was not cleaned and there was spiders on the ceiling more than 10! Not exaggerating collected them all as I killed them since I was not able to sleep knowing the spiders might fall on my while I slept. Would like to get a refund please

Late check in was accommodated by friendly staff.

Overall nice

Great for the price.

Ac leaked all over the floor and got my bags wet! Working ac properly

Exceptional

Bad

It's been an okay stay so far.

Clean room but no where to put your clothes. No dresser

The attached shower bench was in disrepair and the shower chair provided was in this repair and unsafe

Great location! Staff were friendly! Good water pressure! Spacious Room! Secluded pool! Bed frame was broke so they offered a different room. Floor was filthy! A little traffic noise. The maid never serviced our room.

Great stay

Superb

Exceptional

Friendly staff Breakfast could have been better quality , the person across the hall was blasting music people were loud in the courtyard by my window my blinds/curtain was broke and the TV/internet did not work

Superb

Nice stay rooms are nice,

Disappointing

The property staff customer service was horrible. I booked a room that was not available upon arrival. I will never book a room here again.

Apparently there was a leak by the windows and there was damage and mold.

Friendly staff , clean cold room, great breakfast. Lady was very helpful and friendly in the dining area.

Superb

Exceptional

Room was in bad shape! Floor tore up, gouged out of floor, room smelled, sink faucet was loose & hot water didn’t work, tv had 2 big white spots ( b/c led crystals were bad), tv cable & internet would cut out 1 of light switches was not on, sheets had stains on them, stains on pillow case & stains all over top cover. Stairs to my room on 3rd floor was crumbling & concrete falling down, so crime tape & wood blocked off stairs & elevator to go up jerked soo bad it was scary! Staff was nice but didn’t tell the truth & would just lie to your face about tv being new & everything you had a problem with had just been replaced New 😆🙄. Roof was crumbling off & wind would blow pieces in parking lot, whole interior smelled like moldy stale old smoke & pee & carpets in hallways were atrocious!!! This place is falling apart & needs soo much ER maintenance that obviously hasn’t been done in years!!! I paid for & was planning on staying for 2 nights but just couldn’t do it b/c it was soo bad & I left after 1 night!!! Only decent things were the breakfast & the pool - which was way tooo small you can’t even “swim” in teenie tiny pool!!! Come on Wyndham, you need to better ASAP!!!

Breakfast was not good, had hair in my shower, stain on sheets, elevator was bad, also no wash cloths in bathroom, and window shade was broken.

Breakfast was not good, had hair in my shower, stain on sheets, elevator was bad, also no wash cloths in bathroom, and window shade was broken.

n/a

Exceptional

The beds were comfortable. It was like a self-service hotel. We had to dump our used towels in a laundry shute every morning and go to the front desk to ask for more towels. We had to take our trash cans downstairs to empty them when full since we were there four nights with no housekeeping to at least empty our trash.

Close to the activities we had scheduled and to restaurants for meals. It rained at the time of our stay. Housekeeping was requested and they did not come clean our room. We were walking on dry tracked in from the rug in the hallway and on the vinyl floor in the room. Towels were not available in the room, had to ask the front desk for towels and wash clothes. No bathtub drain for the bathtub; they said it was on back order. Breakfast was bland and basic.

Close to the activities we had scheduled and to restaurants for meals. It rained at the time of our stay. Housekeeping was requested and they did not come clean our room. We were walking on dry tracked in from the rug in the hallway and on the vinyl floor in the room. Towels were not available in the room, had to ask the front desk for towels and wash clothes. No bathtub drain for the bathtub; they said it was on back order. Breakfast was bland and basic.

Everything about my stay was nice. The only exception was lack of clean towels & room service. I had to go buy my own & didn't feel like phoning the lovby to say I need the bed made up & clean towels. Somethings should be common sense.

Staff was great and price was good a little outdated bathroom light flickered a lot and a wait for extra towels.

The beds were comfortable. It was like a self-service hotel. We had to dump our used towels in a laundry shute every morning and go to the front desk to ask for more towels. We had to take our trash cans downstairs to empty them when full since we were there four nights with no housekeeping to at least empty our trash.

Great bug sign says this is a non smoking facility. The front desk staff smelled like smoke. They went out the back door and reminded me of Marge Simpsons sister and smoked like a chimney. The first room jas a foundation Crack that ran across the floor. The vinyl floor stuck up creating a tripping hazard. Tried to turn on the lights and there was no power. Went back to the front desk and the staff openly complained about the housekeeping staff. Got a different room. It smelled worse than the first room. The entire hotel smelled stale like mold. No stopper for the bathtub. Bed was comfortable. Breakfast was waffles, eggs, sausage. They have just implemented a policy of only cleaning the rooms every 3 days. Had to go to the front office for towels. Overall it was my second bad experience with LaQuinta. This hotel smells like mold and I have had a sore throat since I checked out. I am thinking about contacting the health department. You have been warned. Do not stay here.

We enjoyed our saves and the tub was nice

The elevator was outside, and we had to go out and go back inside in order to use the elevator.

Quick and easy check in, had a great night's rest and a great breakfast before heading out.

Dont even bother booking here! It's under renovations and it's trashy! The pool is beyond gross!

The hotel was very poorly maintained. The pool was filthy. I wouldn’t let my kids swim in it. The hallways were filthy and smelled terrible. The room was damp and hot, because the AC barely worked. The elevator barely worked and was in poor condition. I can’t believe it passed its recent inspection. The staff was very nice. But, after seeing all the issues with the property, I had no confidence that they would or could address the issues. The issues are clear. There is no way they don’t already know. So, I just let them know on the way out. I’m not angry or anything, but I’ve literally stayed in nicer motels. One of the worst hotels I’ve stayed in.

Staff was nice and friendly.

Wouldnt recommend the hotel beds had bed bugs.

Yes

Cleaning

Falta mas Limpieza continua, al llegar todo lumpia pero al pasar de los Dias no limpian si no lo pides

Alfombras sucias, pelo es las sábanas, olor húmedo en todo el hotel, cama en mal estado

Room had no tv and mold by ac.

No TV

Staff was the only good thing about the hotel. There were tiny blood stains on the bedding and the hotel furniture was haphazardly placed.

The tv didn’t work, no hair dryer, air wasn’t cool.

The whole time we stayed the TV did not work. Nobody cleaned our room. In fact I didn’t see anybody cleaning rooms. We had to go and ask for towels everyday. Horrible stay.

The property is under construction

Hotel smelled bad on arrival, room was not clean. Hair and crumbs in bed, hair on shower walls, bad smell, tv didn’t work, toilet needed to jiggle the inside floater before it would flush, dead bugs inside the bathroom light fixture and I was out in a room near an outside exit door the slammed and people went out of all night. Never again

Hotel had a bad smell. I was assigned a room and it had the same smell. I asked for another room and the lady at the frondesk was nice and gave us another; however it had same smell.

Room was dirty and it smelled moldy. Floors were sticky it needed to be swept. food all under the table. Found 2 roaches in the room. Inside the bathroom floors water was coming out from underneath when you would step on the floor.

The room was really dingy and terrible. Holes in walls, black mold around the shower, musty hallways, crack heads on the property, outdated and just really bad. Stayed in the room for 30 seconds before going back downstairs to cancel my stay. Front desk lady was absolutely great and understanding. I figured because it was a la Quinta that it would have standards and look good, but I was wrong and this is becoming a more prominent issue across this hotel chain.

Stayed 4 nights and the tv didn't work. Front desk first day said it'd be fixed later that day but it was out the entire stay.

This hotel is DISGUSTING. completely run down and filthy. The doors going into the building on the side were broken, therefore completed unlocked and anyone could have gotten in. It was so gross and if I could give 0 stars I would. The lady at the front desk was nice and that’s the only good thing I have to say.

Dish network, tv not working

Throughout my stay, the staff was not very helpful, and there were several occasions when no staff members could be found when assistance was required. Additionally, the restroom in my room was not as clean as expected and appeared to need more thorough attention from housekeeping. Overall, the lack of customer service, missing basic amenities, and cleanliness concerns made for a less-than-satisfactory experience.

The tv did not work so we had to watch a game on our phones and pay for it. The towels smelled and there was parts of the ceiling in the room coming off. The continental breakfast was not so great either. All the fruit was not ready to eat and it was more limited than usual.

Reception on TV is terrible everything else is good.

I stayed at this hotel and woke up in the middle of the night itching like crazy. I turned on the light and saw that there were red bumps on my arms and shoulders. I checked around the bed and found a bed bug. I couldn't sleep for the rest of the night because of itching and fear that more bugs would get on me. I put one of the bed bugs in a cup and showed it to the desk manager the next morning - she offered me a 10% discount, which I thought was ridiculous. Don't stay at this place.

Great staff, very helpful and accommodating.

Loud kids running halls at 2 am, but over all great.

Great location

As soon as we walked into the lobby, there was an overwhelming smell of Fabuloso or another strong cleaner that seemed like it was being used to cover up an unpleasant odor. The front desk employee was not welcoming or helpful during check-in and made little effort to answer questions or provide assistance. The room itself was okay, but it looked nothing like the photos advertised online. We were only provided a towel, and the window shade would not close all the way, leaving very little privacy. The biggest issue, however, was the noise. The guests in the room next to us were laughing loudly, talking, and playing music from around 2:00 a.m. until we left at 6:30 a.m. We got almost no sleep. When I checked out, I informed the same front desk employee about the disturbance. Instead of showing concern or apologizing, he simply responded with an “okay,” smirked, and laughed. When I mentioned that I had been unable to sleep all night, he said he would check on them, even though we were already leaving. His response felt dismissive and unprofessional. Overall, this stay was not worth the m

Our bathroom had mold! Whole bathroom just was filthy, we were very close to just leaving and saying screw it keep driving but we needed to rest & since it was just going to sleep we decided to suck it up & just not shower, and we immediately left that next morning. Our key also kept deactivating every time we left the room, it was a major inconvenience having to keep going to the front desk asking for a new key. We won’t be staying here again. La Quintas really have gone down hill, we haven’t had great experiences lately.

Thank you , we enjoyed our stay there 😀

Great staff at breakfast and counter. Smelly. Windows crumbled. No treadmill.

Breakfast- hard link, rotten apples and watery coffee, the breakfast area was not clean.

Roaches everywhere. Got charged $15 for an early check in just to wait about 30 min for front desk to Fix a printer problem.

The hotel was old and there is no access to an elevator without having to go behind the building and around through the outside to get to the elevator. When you're in the elevator it bangs and shakes and feels very unsafe. When we got to the second floor, there was caution tape all over the stairs and the balconies. The hotel is just really old.

Really clean, friendly staff perfect location

There is something going on and the property looks run down.

Tv wasnt working at all, also wifi network was really slow to the point you cant use it at all, breakfast was always empty and some out of order like the juice machine, and waffle maker, talk to them at the front office but they werent able to fix the tv or to give me another room with a working tv, also gym all machines out of service

Do not stay here, lots of people hanging around. For our stuff from our trailer stolen. Trashy place.

El primer hotel que reservamos nos canceló más. Afortunadamente un representante en español nos ayudó. Me gustó porque se hicieron responsables de lo que sucedió.

Beds had stains and the bathroom were stain and not very clean for paying over $200 a night! Wish I would have looked for another place.

Unfortunately, I was unable to get a good night’s rest due to the condition of the room. One of the beds was not properly cleaned, as there was visible hair on the pillow along with dirty sheets and a comforter. This made the bed unusable. I contacted the front desk to request that someone come clean the room, but I was informed that no housekeeping staff were available after a certain time. I was given more linen for me to change the bedding. Additionally, I was told that there was no manager or supervisor available to address the issue both that evening and again the following morning. Given that I paid for a room with two beds but was only able to use one due to the lack of cleanliness, I am requesting a refund for half of my stay. Please see the attached pictures. I would appreciate your prompt attention to this matter and look forward to your response.

Staff was great! The property needs some remodeling, but it worked for what we needed.

The presentation lobby, breakfast dining, pool, outdoor area was excellent. The rooms need a lot more work. Our sheets and covers were stained. The sofa set was also stained with white substance. It doesn’t even look like they bothered cleaning it. The tub knob looked like it was going to come off soon.

Rained and hallways floor were wet and slick. Staff were young and clueless. Maintenance staff did not speak English. Would not return. When I asked about charges was told, Sorry you booked through Expedia, not our problem.

Was good

Best front desk staff

My room was not cleaned well. There was a lot of hair in the shower, the bed sheets had a big huge yellow stain (looked like pee), there was a crack in the window which didn’t allow the room to cool well, and it just didn’t feel comfortable whatsoever. I won’t book again sorry. And plus there was police outside arresting someone not once but twice.

Great place to rest and enjoy

The carpet on the way to the room was disgusting. It was filthy, with dirt embedded in the carpet, a stained white washcloth on the floor, and bits of trash scattered about.

Daniel is the best. Has my room ready as soon as I walk in. I stay at this hotel every month. Front desk staff is incredible. Rooms are always great. Never any issues here.

Friendly staff

Very nice receptionist good breakfast very quiet no disturbance was able to receive my packages that was delivered on time

The staff everything fine... Breakfast 👍 Parking 👍

Their rollaway bed was completely soiled and unsanitary, unable to use. Their 3rd floor door was broken and remained propped open , posing a security risk for all guests especially if you have kids, ice machines non functional, the halls and rooms smelled. Their was dust and what looked like mold in our AC unit, our tv wasnt working .

Vey disappointed of this hotel , do not waste your time and money here . Dirty room, sinking beds , half of the lights in the room didn't work , lady in front desk has like no customer service skills, very rude . When I was explaining to her the room condition and that I was not staying the second night she literally did not care and her phrase was we don't need your money Sir. Believe me , you will be disappointed.

Images does not reflect what is in person.

Great

N/A

Good stay, quiet. Clean room. Friendly staff.

Many things weren’t working including the doors for the parking lot to go into the hotel very unsafe

Supervisor at the front desk needs better customer service skills especially if your a Supervisor you need to lead as an example. You want customers to book and come back with bad service and everything breaking.

There was a pair of used panties left hung up behind the bathroom door. I dog was allowed to roam the hallway without a leash. Hair was left on the floor of my room. The breakfast was not good. The fruit was brown. The waffle mix tasted old.

Honestly, I don’t see myself returning to this location. They are understaffed thus leaving the rooms and amenities dirty and rundown. The check-in process was no better. We got there at 3:15pm to check in and there was a line of people waiting for their rooms. When I was finally done checking in, the supervisor told us that the room was not ready and told us to come back later. There was no apology or anything, just told us to return at a later time. We were not able to go into the room until 6:00pm. When we finally got there, we noticed that the halls were musty and our toilet was not properly cleaned. I don’t blame the cleaning staff, as they only had one person cleaning the entire hotel. The rest of the staff was kind and the lobby area is spacious, however, they need to hire more people.

This hotel should be closed

Not what is seems like on the pictures

First, the room was not clean when we arrived. The floors looked like they hadn’t been vacuumed, and there were stains on the bedding that made us question whether the sheets had even been changed. The bathroom was also in poor condition, with hair left in the shower and a lingering unpleasant smell. The noise level was another major issue. We could hear everything happening outside and even conversations from neighboring rooms late into the night, making it nearly impossible to get any decent sleep. Breakfast was also extremely disappointing. The options were basically nonexistent — there was cereal and literally just eggs. That was it. And it was just 6:30am. For a hotel that advertises breakfast, I expected at least a few more basic options instead of such a minimal and underwhelming selection. On top of that, the staff seemed uninterested in helping when we brought up our concerns. Instead of offering solutions, they acted like our complaints were an inconvenience. Customer service should be a priority in hospitality, but that was clearly not the case here. Overall, this stay was frustrating and far from relaxing. Between the lack of cleanliness, constant noise, poor service, broken elevator, dirty pool and the very limited breakfast, I would not choose to stay here again and wouldn’t recommend it to anyone looking for a comfortable place to stay.

Unfortunately, our experience was disappointing. Our room was not ready when we arrived, so we were unable to freshen up before our event. The lobby restroom had a strong sewage odor, and getting to the elevator required walking outside along a muddy path. The shower water was only lukewarm, and the shower head was very small. Overall, not the experience we expected.

Everything is perfect except it could be more clean!

I wasn’t too please with this property - I was in from out of town for my son’s sports event and the area seemed nice all but this location. They double charged me, for my room - which I should get refunded due to the poor service this place had. There was no extra toilet paper stocked in the room. The towels smelled so bad, I didn’t want to use them. The tv in our room wasn’t set up we had to call them to come fix it. We used the back entrance the whole time staying here which we passed by a large garbage bin each day just to get to our car. There were two broken down vehicles on the property and glass on the ground indicating that either someone’s car got broken into or something happen. None the less it doesn’t excuse the poorly hospitality this place offers. I will never stay at this place again. My kids even felt unsafe.

No laundry, no ice on any of the machines accoding ro front desk. We found one working on 2nd floor. We were there for a soccer tournament and we were gathering around the breakfast area and they wanted us to go to our rooms. We were not being noisy just talking. Tvs not working and roaches in our room. Not staying in there ever again.

Great stay. Staff is great.

The bed was so comfortable best night sleep in a long time💓

Staff was so rude and the hotel was so ghetto looked nothing like the pictures at all. I was told I could do pay at checkout and the lady didn’t honor it and was pounding at my door because the stupid girl didn’t put my card number down correctly and they couldn’t pre authorize it..

Not happy with the location

It was grate closed to a good restaurants

Could use better housekeeping. Did find a roach in rm 231. Stay was still good

Staff was excellent but the room was weak!