Homewood Suites by Hilton Austin/Round Rock, TX

Unpleasant smell throughout the property. Phone to call front desk never connected. Pictures showed a king bed when I booked and I got 2 beds instead. There was no ice machine.

Homewood suites now charges extra for parking. It is not velvet parking or covered or in a gated area. There is no reason for the charge. It should have been part of the hotel bill.

T just love ya'll!

T just love ya'll!

Great place, just wish tv were smart tv

Good

Staff at front desk excellent, courteous and addressed me by name throughout my staff. I will continue to return there for future stays. Convenient locstion

Staff was excellent. Other than the smell it was a perfectly serviceable if slightly shabby hotel. It smelled terrible. They use some industrial-solvent level of cleaner designed to address smells that is almost certainly worse than whatever it was trying to cover. Bathroom also smelled like mildew.

Very good

Lovely stay

Clean room. Good breakfast just really too early.

Enjoy the stay…staff was very friendly

Property was conveniently located. Staff was kind and breakfast buffet was good. We stayed in an accessible suite. While most of the room was very clean, the shower looked a little dingy. And while we understood that water would scatter because of the type of shower it was, it seemed excessive. We had to use a couple of towels just for the purpose of cleaning that up after each use. Other than that, the property was good.

Everything was great!

Such a great experience, don’t know why they knocked on our door so early in the night but didn’t bother us. We had a great time love this location

Everything was just great! Breakfast was especially good!

Excellent breakfast and Wednesday evening treats. Staff was amazing!

na

Water heater wasn’t working properly. The elevator got stuck.

Excellent stay, great breakfast.

Free breakfast I like the room was open and roomy were tall ceilings I didn’t like that I got charged $50 extra just in case I use their little store in the hotel you shouldn’t do that and then it takes so long for it to be put back in your account. I do not think that is right. Also, the beds are uncomfortable and I think that they need to be changed more often. My back is killing me.

Free breakfast I like the room was open and roomy were tall ceilings I didn’t like that I got charged $50 extra just in case I use their little store in the hotel you shouldn’t do that and then it takes so long for it to be put back in your account. I do not think that is right. Also, the beds are uncomfortable and I think that they need to be changed more often. My back is killing me.

Wonderful service an Shawn was very nice and had such a great personality Everything was wonderful. No complaints or suggestions.

Wonderful service an Shawn was very nice and had such a great personality Everything was wonderful. No complaints or suggestions.

Nice place

Spacious room, great amenities, friendly staff

Spacious room, great amenities, friendly staff

Everything!! Quiet, clean, awesome rooms!! Front desk staff was personable and kind!! The only thing I could say would to add more lighting in the parking lot all the way around the hotel.

Everything!! Quiet, clean, awesome rooms!! Front desk staff was personable and kind!! The only thing I could say would to add more lighting in the parking lot all the way around the hotel.

It was amazing staff betond helpful left my baby's wife at my sister's house lady at the front desk totally had me with her first one this place is amazing

Breakfast was good.

Breakfast was good.

Location

Location

Clean room and friendly staff.

The place was great overall. The restroom could have used a slight update. The tile floor seemed a bit loose like it could give out over time it not fixed. Breakfast in the morning was good and room was spacious for the 3 of us. Would stay here again for our next Round Rock trip

Clean room, excellent service

Exceptional

Very quiet rooms and super accommodating staff. Will definitely stay here again!

Nice room, clean, easy access, though a bit older.

Cleanliness

The suite was clean, spacious, and very comfortable. We had a wonderful experience from start to finish. The staff was friendly and extremely helpful, and Shawn from the front desk was especially attentive and supportive. When a piece of jewelry accidentally went down the sink, Shawn immediately sent for help and assisted us without hesitation. We truly appreciated the excellent service and hospitality.

Room was great! Staff friendly! Breakfast yummy!

Amazing staff and spotless room!

Exceptional

Superb

Yes

Friendly staff Comfortable temperature Efficient check in and check out

Loved the staff

The staff went out of their way to make sure my stay was great. I am handicapped. When I arrived, they changed my from from a regular room to an accessible room. It helped me greatly. I appreciate her for going above and beyond for me, AND it was Christmas Eve.

What was appalling to me was the housekeeper asking me to leave a tip!! What if anything is included anymore in a hotel? I will never be tipping a housekeeper because this is their job!!! This tipping issue is out of control in this country!!! As the employer it looks ridiculous to me that they are asking for money from guests. I own a medical practice and sugerí center business. Imagine how it would look if our staff asked for extra money from patients so some patients would get better care than others. I suggest you forbid this policy or pay your staff more money!!!!

Very friendly and helpful went above and beyond loved it

More clean in not have hot water

Clean rooms, great service!

Breakfast was okay

Very basic TV options. Ice maker made a lot of noise. Bed was very comfortable.

Clean room / bathroom - door was hard to open and extremely loud . Staff is always great and accommodating. Love the mgr Hoda and Shawn the host. Only downside to this stay was the parking lot was being reconstructed therefore we had to park at Qt and walk to the hotel on our last day . That was a bit inconvenient. Very busy area a bit loud this time . But the rooms are always comfy and super clean . Always a fav ans go to.

The staff was wonderful and very helpful.

Everyone was friendly & helpful! The beds were comfortable--we slept great! Breakfast was excellent--lots of variety.

Breakfast…ugh it was free. Not bad but honestly McDonald’s is better. At least on day 5 they brought out the waffle maker that helped improve things. Again, it was quiet and comfortable. No major complaints. I’d come back. But I think they could do some simple things to bring it from a B- to an A.

No hot water for the whole stay

Really nice staff and very clean

Good

Didnt wake up in time for breakfast. Was very upset that the shower water was cold. No hot water. Me and my family got bit my fleas

There was no hot water in half the rooms and nothing you could do about it. I had to take a shower for my work event and there were no other rooms available, so I literally just had to take a cold shower after a long day of traveling. Felt bad. Anyway, Doug got me upgraded to a better room the next day that DID have hot water. Really appreciated that! The room was a bit dark and had baby ants everywhere in the bathroom, but at that point I didn’t wanna deal with trying to change rooms again. Breakfast was decent. I don’t eat that much so it had enough for me. Good variety. I wish it went a little longer than 9am, since in my time zone that’s 7am and feels way too early to eat. The lobby snacks are wayyy over priced. $6 for water! My friend got a cheese and sausage tray and it was covered in mold. Again, the staff comped her and did their best, but the place itself is dusty. I can’t say I’d stay again.

There was no hot water at all for my stay due to water heaters broken/failing. Also did not like the overall layout of the hotel.

pet friendly

No hot water

Bathroom shower water is not hot enough - like taking a cold water shower.

Good Internet - room & facility was clean. Breakfast buffet was top tier! Hosts were super accommodating . Only complaint was our fridge stopped cooling .

Clean rooms, friendly staff, quiet place.

Clean room, stores nearby.

Staff was awesome- room was spacious , and clean . O my complaint is our fridge stopped cooling.

Great stay for what we needed!!

good service

Same as always love staying here

Love the place and staff was great !

Check in was super easy, room was big, clean, AC cold, just wonderful!!! Im writing this as I lay in the comfy bed watching the big TV. Pool was clean and perfect. Hotel is almost fully booked but very quiet. Big bottles of toiletries are provided for use. I’ll definitely be back.

Front desk and dining area staff were super friendly. Property is conveniently located by a gas station and the highway but surprisingly quiet.

We love this location when visiting our son. It is a great location, great price, great rooms/spaces, great amenities. It is a very comfortable stay with friendly and helpful staff. For it's age, the hotel is in good shape and is well maintained - it is clean, safe, comfy, and perfect for more than an overnight stay with lots of great offerings. We really appreciate having space to relax other than the bed and the TV moves for good viewing wherever you are sitting.

Nice

The staff was absolutely amazing. So warm and welcoming and kind! 10/10 would return here!

It was a good stay , cozy bed , very clean and spacious , excellent value and close to shopping and restaurants . Staff was very friendly and helpful too .

Great location for shopping and restaurants.

Great hotel to stay at if visiting Kalahari. Not far and a lot of things around area as well. Very clean and friendly

The Latina receptionist here I think here name was Rachel was very nice and friendly. The hotel rooms were really clean and the breakfast was good. I like the Texas waffle maker.

Everything was actually really nice

All staff very friendly !

Only issue was the iron was broken and we had a short time to get ready for dinner and had to go with wrinkled clothes.

This hotel is horrible! We are leaving today, and trying to get a refund. We haven’t had hot water for 3 days, and they keep saying it’s fixed, but it never gets hotter than lukewarm. This property also needs a major update. There are broken and loose tiles in the bathroom, and the beds are so uncomfortable!!!!

I like the amenities and the floor plan

Great stay, great service!

Good value for a hotel stay at a reasonable price!

Great grounds and clean, comfy, cold room. We enjoyed our 1 bedroom suite stay.

Easy fast check in/out. Good selection of food for breakfast buffet. Nice pool and basketball court and fitness center. Near to shopping

Staff Fri

Would stay again

Nice stay the pool was super small

Very convenient, safe and comfortable hotel.

Great stay!

An unusually tasty breakfast was included. Really good. Also the bed and pillows were extremely comfortable. The room was very large.

The beds are very comfortable! Breakfast also had a variety of foods. Staff was friendly and helpful. The pool is smaller than the picture leads on. We were given an accessible room and the bathroom could have used some updating. The water didn’t run completely to the drain so it left the area around the toilet very wet. Would still stay again.

Overall a good property. Pool is small, bathrooms outdated, but overall a good stay.

All good. Specially towels and rags smell bad , need wash very clean and fresh

Close proximity to a QT was a plus. Staff very helpful and friendly. However, the mattresses were the absolute worst. Way too soft. Felt like sleeping on your brother-inlaws pull out bed.

Great hotel with a nice pool and free buffet breakfast. Quiet and safe! Can’t ask for more…

Convenient location. Easy parking and clean room.

It was pleasant and quiet. My children wished they had the waffles every morning, so you might consider this for more mornings during the summer months. In room 333, did need a little attention. The dresser in the double queen side needs balancing so that the drawers don't continuously reopen on their own. The a/c unit on that side didn't work consistently.

Nice place. Very Clean. Staff was very friendly and helpful. I would stay here again.

Great

Good value. We’d definitely stay again if the need arises.

Good stay.

It was good

Property was well taken care of and clean all around.

They had a pool and basketball court. The breakfast was great too, waffles and taco bar

What I did not like was that it was not walking friendly but that is common to the area. There are many roads and freeways.

Great location and gas station walking distance too

Our suite was clean & comfortable. Would be excellent for a longer stay. Convenient location, good breakfast buffet, and well cared for property.

Great rate perfect for a family of four with kids that sleep late.

Nice hotel. Convenient location