Home2 Suites by Hilton Austin Round Rock

Will definitely be staying there again

Breakfast was delicious

Good

I had a very disappointing stay. The bathroom had no exhaust fan, which left it feeling damp and unpleasant. The room had a bad odor upon arrival, and the couch was stained and looked dirty. Because of the poor condition of the room, I wanted to leave, but the staff refused to refund my money. Overall, it was a very unpleasant experience, and I would not recommend this hotel.

The elevator on the left was broken I believe, at least it never moved causing long waits at certain times, the ice machine on the 2nd floor was inoperable. The flush handle on the men's bathroom near the breakfast area was inoperable and I needed to take the top of toilet off and manually push the bar down on the inside to flush it. The cleaning staff was helpful when I asked them for towels and trash bags so I could swap my dirty stuff out. The room was very big and it was one of the nicest hotels we have stayed at. Maybe some bacon for breakfast would have been nice

Superb

Exceptional

Great property ! Felt at home.

My room was on the top floor and REALLY quiet. The bathroom was very clean. The bed was comfortable. When I walked in the room there was a slight odor.

My room was on the top floor and REALLY quiet. The bathroom was very clean. The bed was comfortable. When I walked in the room there was a slight odor.

.

Emily and Vee were amazing. They cared about the issues we had with our A/C (which required a room change) and the lack of hot water. The location was convenient to restaurants, etc. We used the pool, and that was great! We did not eat breakfast (we have Celiac disease). The lobby was a nice place to hang with friends and family. Overall happy with our stay.

Location was great , all staff was wonderful, great prices, enjoyed the pool and all the above , always comfortable

Location was great , all staff was wonderful, great prices, enjoyed the pool and all the above , always comfortable

Great 😌

The staff was friendly. There was a baseball team there. Kids were running wild. We got flipped off by a group of kids while waiting at elevator. We had just checked in and were very tired from the driving in. As we were leaving there were grown adults fighting and arguing at the pool. Kids were running through the hall ways. It's was ridiculous. Patients were no were on site as they were all at the pool While their kids were running wild, horseplay and flipping us off as we were just standing there!

There was a baseball team there. Kids were running wild. We got flipped off by a group of kids while waiting at elevator. We had just checked in and were very tired from the driving in. As we were leaving there were grown adults fighting and arguing at the pool. Kids were running through the hall ways. It's was ridiculous. Patients were no were on site as they were all at the pool While their kids were running wild, horseplay and flipping us off as we were just standing there!

They gave me a used room not clean beds undone and trash left behind

nice

Exceptional

Conveniently located, great amenities!

Conveniently located, great amenities!

Pleasant

no major issues

I must mention that I arrived two hours early, and the front desk staff did everything possible to get a room ready for my children and me. The place was clean and comfortable; the only issue was a limescale stain inside the toilet bowl—something that could be removed with the right cleaning tools. The pool area was somewhat neglected, with a lot of dry leaves, and the pool towels were hand-towel size rather than standard size, making drying off uncomfortable. Otherwise, I always choose Home2 Suites for my stays.

Staff was great. Location was great. Room was clean and spacious.

Very friendly staff and clean hotel.

Front desk gentleman was super friendly and helpful. He is from Africa ?

Front desk gentleman was super...

The room was clean and quiet despite it being located near the road side. The bed and pillows were very comfortable. Breakfast was sub par.

The room was clean and quiet despite it being located near the road side. The bed and pillows were very comfortable. Breakfast was sub par.

Very clean . And nice staff

Friendly staff, clean spaces, plenty options to choose from for breakfast and made sure there was enough for everyone.

Not a thing . Perfect !

Planned my trip accordingly and arrived after 12:45 pm. I was told I would have to pay the $20 and that he'd have to contact housekeeping to get the room ready. This was the same gentleman I spoke to on the phone. I paid the fee since I had 3 kids with me and in less than 30 seconds I was given the key and told to go up. Amazingly fast to get the room ready, don't ya think? Is this a common practice at this property?

Good

Exceptional

We had to cancel our reservation because two king suites they out us in were both unclean and had trash and hair in the bed, buyer beware

First time staying at a Home2 suites. We will definitely be back. Large rooms, comfortable beds, and very well maintained

Exceptional desk staff. Breakfast buffet offered lots of healthy choices. One morning out of our 5 days there, the buffet fridge was completely empty -- no milk, yogurt or hard-boiled eggs. Made for dry cereal, but it may have been due to holiday delivery delays. Bottom line: would absolutely stay here again. Loved having a full-sized refrigerator and dishes/silverware for late night meals.

Great customer service and support. Location was great and it was very clean. N/a

I have a complaint on the hotel because when I arrived they had cancelled my reservation and had to do it right there and I had to wait when I was tired and needed to get to my room 😡

The restroom had a smell of wet dog. Maybe the drain needed to be cleaned. We were next to a room that had a young child that would cry a lot. The rooms are not very sound proof. We could hear the child running, crying and yelling.

Check in was very easy. As well as check out. Hec

Ok

Our room was clean and well stocked. Unfortunately we stayed during a kids soccer AND track touraments so the breakfast area was really crowded and some of the foods were in short supply

Front staff was great, Vee was very friendly and welcoming. Room was great. Our only issie was on Sat afternoon when our key card wouldnt work. Took some ti.e for the issue to be resolved by maintenance

Staff were super friendly and hotel was nice. Breakfast was decent and had a variety of choices to choose from. The room was spacious, beds comfortable, but a little outdated and needs some repairs especially the bathroom.

The room was clean. The mattresses were absolutely horrendous. The hot water took a good 20 (not exaggerating) minutes to actually make it to our room, and the windows let in a ton of traffic noise.

Staff was nice. And the front desk guy did well under pressure for a weekend full of competitions

Wonderful hotel that exceeded my expectations at a great price. I will definately stay again.

Needed 1/2&1/2 for coffee. Pool did not look clean

No complaints!

Check in was easy and smooth, the staff was attentive, we had a god time

Breakfast was cold and not well kept. Room was clean and staff was very friendly.

Hotel was conveniently located, staff was very friendly and accommodating.

We did not use the pool. Yes, the staff helped with our needs.

Very clean. Great varity at breakfast. Great staff.

Rooms were clean staff was very accommodating

room was nice and clean

All good

There was food in the fridge.

Good

Absolutely

Had a situation with the check in but the young lady jumped into action quickly and got it handled

Yes

The rooms were clean and the hotel seemed nice. We did have to go down ask for more rags and toilet paper 2 different days. The pillows were not comfortable at all. Overall, the experience was pretty good. They staff was super nice.

The room was a nice size but not so clean. There was a washcloth left in the shower from the previous stay.

Large room, comfortable beds, great staff, noon check out. This place was great

Very clean hotel and rooms, staff

Clean, staff, alllll good.

Front desk staff was courteous and attentive. Rooms seemed cleaned but found hair in my bed.

The hotel staff was super sweet and helpful, the rooms were very large & l loved the small "kitchenette" part.

The room is very nice and spacious, but the breakfast is no good. All the 2% milk is bad and I cannot eat my cereal for 3 days straight. I opened 4 milk cartons in 2 days and all of them are spoiled. I already told the front desk lady that the milk is bad, but no one cares and no one toss away the spoil milk that is still sitting in the refrigerator. Please don't serve spoiled milk to customers, it will cause food poisoning.

We always travel as a family and Home2 Suites by Hilton is our must stay hotel. Great facilities, always a friendly staff and the rooms are clean and comfortable. The breakfast has a good variety to choose from and its always being replenished. We really enjoyed our stay in Round Rock.

Very quick checkin. We upgraded to a suite so we had plenty of room. The bathroom was very spacious and had plenty of towels. Breakfast was what you would expect but was well stocked. Overall a very pleasant stay.

The breakfast was not that great the waffle maker didn’t cook the waffle that good

Digital key card and an actual keycard continued to not work in the elevator. Causing us to be stuck many times. Then the door lock just stopped working all together and we couldn’t get in the room. Other than that everything was pretty standard. Nothing special.

Nice room with good A/C, kind staff

This was a very nice property. Everything is new and clean. The only negatives are that the fold out sofa bed is very uncomfortable, and there were no sheets/bedding

Nice room

Rooms very clean

The computers in lobby were down the entire week so I could not scan some documents.Other than that, small gym was adequate and clean, my room was large and clean.Staff is very nice.Washer and Dryer works. It was quiet and no large amount of noise at night.I enjoyed my stay.

Staff were very helpful and polite.

I like the bright hallway to my room. The breakfast was very nice. WiFi was good and room was very quiet. I like how your soaps are in pump bottles instead of those little hand soaps that other hotel use, which I feel is wasteful. I would definitely come back.

Awesome place to stay at.

My stay was pleasant overall; however, I experienced a few inconveniences. The internet was not working, and the TV required me to log in with my own account. Additionally, I noticed some hair near the faucet, there was no toilet rod for the toilet paper, and only one roll of toilet paper was provided at first, though they later brought two more.

The staff was friendly and helpful at all times. Breakfast was a little to be desired for, i handed been to other Home2Suites with better options but it wouldn't be a deal breaker for me to stay again.

Nice room!

The staff was really friendly, the rooms were very clean and comfortable!

Enjoyed the stay the only thing is the breakfast was only tell 9:30 and I tried getting coffee downstairs and it was water downed and my coffee machine in my room did not work and I’m a coffee person so I wake up and it’s coffee. But the room was great.

Everything was wonderful but the only bad terrible thing were all of the pubic hairs in the shower.

Room was great, Staff was great, but the bed squeaked and the mattresses were not great.

Friendly Staff great amenities

Everything was as advertised. Great front desk service, huge room, great breakfast.

This hotel exceeded expectations. The staff was friendly. The rooms were clean and in excellent condition. Breakfast had a lot of selections.

Great hotel and easy on and off highway.

Hotels.com made the experience terrible.

Very clean and welcoming

The room

We had a great stay at the hilton suites. Our room was clean, the beds were comfortable, the pool and breakfast was so great. The staff was incredibly kind and accommodating to our needs. I would highly recommend staying here.

Great location. Staff was wonderful. Clean building.

Staff was friendly, breakfast wasn't good at all, but i understand

Nice stay

For the breakfast it's okay but you guys need more option and it wasn't that good and for the bed not comfortable at all the sofa oh my God in the middle of the night you get hurt. Other than that everything else is okay.

Hotel needs deep cleaning. Breakfast has no variety and kitchen lady was not ready to refill. Same with housekeeping they are not ready to clean your room unless you force them.. happened with us.

Outdoor pool was clean convenient bathroom secure in and out of hotel and elevator Friendly staff, room was very comfortable even the sofa bed was not terrible !

The bed smelled musty, there was a weird window above the bad that meant light in my face overnight, bad lighting in the bathroom, supposed to be a suite but no stove and set up like one big room, breakfast was so-so

I stayed here for four nights and it was TERRIBLE. Arriving to the room there was a machine left there to deodorize the room (no big deal). Called the front office and they asked I take it downstairs. I thought they should’ve come to pick it up only because it makes it look unprofessional. I traveled with 3 young kids (7,5, &1) and I can’t begin to describe how BLACK their feet/socks were from walking in the carpet inside the room. It was TERRIBLE. I called the front desk to ask if my carpet could be cleaned. Room service was coming every other day is what I was told. There was no hand soap in the bathroom. Another phone call had to be made and was told they ran out but they would look. The front desk was always attentive in trying to fix the problems. It was just an inconvenience on having to call multiple times for things that should come standardized when booking a room. Breakfast was OK and nothing special. Had to keep asking the ladies to refill things even though it should just come as part of their job on constantly checking the items. Breakfast was waffles, toast, biscuits, eggs, cereal, and bagels. Orange juice came out looking weird. Multiple people would get a cup and end up emptying it of just because the color was very off. This was probably the worst hotel I’ve ever stayed at in all my years of traveling. If someone you could upload pictures I’d show just how black my child’s feet were. I would not recommend this hotel to friends and family.

Everything was great! Room was perfect and clean! Staff was wonderful as well! Chantell was great and helpful at checking in! I definitely recommend this hotel!

The toilet seat was falling off, our bed made lots of loud creaky noises, the conditioner was empty, and the air consonance a lot of noise. Thank goodness we weren’t in the room much. Not impressed and will never go back. The only positive was the staff was very nice.

Loved this hotel and the room.

Our stay was good. Room was clean, staff good, quite room, and good location

Conveniently located

They clean the rooms every other day and our room was only cleaned once and we stayed 7 days. The day it was supposed to be cleaned, someone had put a do not disturb sign on the door so that it wouldn’t be cleaned. Breakfast could be better, not enough food. People would be waiting for food.

Good hotel

Nice Hotel and very clean!

I had to cancel my reservation after I checked in! Hotel facilities were unacceptable! Not clean, pool not functional!

It was great

It was a good stay for the price. We didn’t have high expectations and didn’t spend much time in the room.