Holiday Inn Express & Suites Austin Round Rock by IHG

Dirty, dead bugs, odor

I can't think of anything that I didn't like. Parking was a little off but that was by no means the hotels fault. There were contractors the had huge trucks and took up triple parking.

H

Dirty

Hotel was okay but really old. Our queen bed is bent in the middle. Floors are squeaky and bathroom walls and toilet bowls are old!! Room was spacious though and there are ample parking spots.

Horrible bugs everywhere

convenient and clean. good coffee

So you would not have to go all the way to the lobby to get coffee in the morning.

The location was convenient. My sister was in the hospital dying.

Excellent location. Easy access to highway. Great restaurants near by. Bacon for breakfast. Most hotels don’t go bacon. Actually none

No

The room was a little tired. Breakfast was just ok. Our biggest problem with our stay was that we saw two cockroaches in our room. One was at least 3 inches long.

The hotel is in a very convenient location. The front desk staff provided very poor customer service. They were unfriendly, unhelpful, and did not make any effort to resolve our concerns

Location great Lobby staff

Location great The front desk staff provided very poor customer service. They were unfriendly, unhelpful, and did not offer any solutions when we had a problem with our reservation

Nice quite hotel breakfast was good had problems with my room AC but staff where really helpful and helped right away

Great location, Lobby staff unhelpful and complicated

clean room

Dirty hallways dirty elevator

Great staff, very clean - just heavily worn and badly needed updates.

Clean room and breakfast

The room was clean and the staff was personable. The only thing we saw was a bit of sloppy maintenance, but it was only cosmetic. Our toilet paper holder had white paint splattered on it. There transition from the tile to the carpet had been cut short and there was a gap in the corner. The breakfast was standard for the brand. The only complaint I had was that someone should sort through the fruit to remove pieces that are old or beginning to mold. Overall our stay was pleasant and we will probably stay there again.

Pool wasn’t open. And the AC unit gave off a musty smell but it was clean.

My a/c didn't work the whole weekend. Staff was told all they did was provide me with a fan and that's because I asked for one.

Great hotel we always pick this hotel

Rooms and restroom were dirty, air conditioner was hot in the room, the whole reason we stayed there was cause of the pool and it was green and dirty. Very disappointed, ended up going to Kalahari. It was just hot all over the building, cracks on the sidewalks and handicap ramps. Never stay here again.

The room was okay. The front desk staff was very nice and helpful. Breakfast was mediocre with dried-out eggs and overcooked hard biscuits. The cinnamon rolls were cooked fine. The room looked like a cheap renovation. Overall it was just an okay stay.

Facility’s elevator was not working. I had to climb to the second floor to only walk into a nasty room with a bad order. I open the window but did not help. After check out the room I came across a lot of cracked floors in the bathroom, carpets had lots of dirt spots inside the room and in the hallway. I was very disappointed with the place. Pictures on Expedia are deceiving.

Breakfast was nice, and was always being refilled with hot product, all the tables were wiped down and clean. The person in charge of breakfast always greeted me when she was coming and going from the kitchen.. Again, it was a nice change of pace. Parking lot was always picked up and safe.. I ll make this a regular place to stay from now on!!

Food no good!

Location Building has a bad odor. Rooms are in bad shape, carpets are filthy and smells nasty in the room. Elevator did not work and stair case up to the rooms was nasty and the carpet was disgusting. Building’s ac didn’t keep the building cool. Torn carpet and broken tile and grout.

Great stay. Close to everything. Only complaint is the toilets are small and low.

Coffee maker as advertised was not available; you had to ask for it; microwave was inoperable; management could not address problem until next day which was the day we checked out… This property under new management was not the same place which we had used before; the bed was horrible; horrible!

The hotel’s location was great—it was right near restaurants and shops. The only thing that made me not love it was the mildew smell in the room. Also, the phone charger power strip didn’t work.

Another place with not working elevator

Dirty and unkept. AC didn’t work.

For the Money this is a great option, Not the best "up to date" property but its clean, Breakfast is decent, if you're going to swim bring sandals because there is no shade and the ground is scorching.

Dirty Cleaning gloves left on bathroom floor.

Staff members were nice good breakfast the room was clean

The only okay part in our stay was the breakfast.. pictures on here felt everything should be woow but no 👎👎

Excellent for a quick weekend getaway!

Shower

Beds are comfortable, pillows a bit stiff.

Room could've been cleaner. Pool side tiles were falling off and the pool definitely needed a cleaning.

It was a very clean and nice stay.

The property is easy access! Staff was great rooms were decent and clean! I WOULD use this hotel again

Parking arrangement excellent. Room was just what we needed for the brief vacation.

na

I would stay here again.

The mattresses on both beds need to be replaced they were very uncomfortable. They are worn out and they dipped in the middle.

The morning came and we enjoyed the best hotel breakfast we've had from a non-resort hotel! 10 stars out of 5. They had everything! Including an automatic pancake maker, white egg omelets and these divine cinnamon rolls. What an amazing stay! We will be coming back in August upon our return! If you don't choose this property and your a breakfast person! Shame on you!

Room was big and clean. Breakfast was ok.

I liked the location and the size of the room. The beds were comfortable and staff friendly. It was very loud. You can hear walking and doors shutting and people talking unfortunately. Im also a light sleeper so someone who isn’t would probably be fine.

The incidental charge was to much 50.00

Bathroom was rusty and the room the corridors the elevator super dirty when I saw the reviews I thought they were exaggerated but I checked the whole hotel super dirty I wouldn't go back

My son woke up covered in bites. We found bed bugs in the pull out bed. He is miserable.

Had a pleasant stay.

Terrible toilet seat, and he breakfast was limited.

Staff, bed and breakfast were great. Would definitely stay here again. Close to Heart hospital which was very convenient.

It was mediocre. The orange juice was very watery and the staff did not speak English, when I asked her to address it. The potatoes were not cooked and were still hard when I attempted to spear one with a fork. The fork was the cheapest that can be purchased. The tines bent when used on even an omelette.

The room was very clean.

The staff is very unfriendly. I forgot my toothbrush and a hairbrush, they don’t carry things that a traveler may need as most hotels do. The staff was unfriendly. I see why the Holiday Inn (next door) their parking lot was full while this one was empty.

It was hassle-free and well maintained

Good stay.

The key cards did not work on the doors from the outside. We parked in the back & had to walk around to the front. Hopefully, that will be fixed before we come back in November.

The breakfast was excellent! The only thing that was unsatisfying was the fact that I had to get 3 sets of keys before the attendant finally came and unlocked our door to get in after midnight.

Sai was a very rude receptionist (night time), had his feet kicked up on lobby chairs & took him just 10 mins to get to us. Also was rude upon arrival was giving issues with ID that made no sense. Credit card & ID matched from beginning. Inserted a different CC as I wanted to get points & made process of verification happen all over. Then finally on getting to the room, it was filth, AC wasn’t blowing cold air. Asked to be changed said they would inform me , never heard back. Restroom was filthy & rusted. They also had a bunch of broken things all over the room. Pull out bed might have been built with the hotel as of how old & uncomfortable it was. Squeaky bed springs & stained sheets in closet. Wouldn’t stay here again even if it was free.

Enjoyed my stay

Lovely breakfast! Comfy beds

Just the lighting at the pool , more of a safety concern . Overall great job !

N/a

Good hotel for the price!

Room is clear and staff are friendly.

room was clean in need of some repairs (older) enjoyed our stay and breakfast was good

I said our room was clean “for the most part” because the bathroom was not. It was extra small so I’m sure it is hard to clean. Hard to turn around in because it’s so small, no way to get proper mops and such in there. The baseboards were dirty. Behind the door was extra dirty in the corners. Behind the tiny toilet it was very dirty. The toilet and seat were extra small and very low to the ground. The bathtub fixture was rusty. The bathroom door was rusty. Good news, the water was nice and plenty hot the entire time - nice. The toilet and tub were clean it was just the floor and the door and the extreme smallness of the bathroom in this two queen SUITE! The vanity was outside the bathroom so there is ample room for one person to get ready in the mirror even though it was very poor lighting. It sounds bad but it was only the bathroom that was disappointing. I truly would consider staying again if I get to take a peek at the room first.

This is a hazard that should not hapoen because of a contract dispute. Patrons would have to walk all the floors with their luggage due to an elevator issue . This is dangerous someone at a higher Hotel mgmt should get this resolved. Unsatisfactory.

Great

Had to be moved to another room due to a/c unit not functioning properly.

The swimming pool was terrible. No human should be in the water.

Friendly and helpful staff, convenient location, super comfortable bed and spacious room.

Very good

Great service

Parking was very wasy

Yes

We left one day earlier, this hotel is old very noisy. The Breakfast Buffet is terrible.

The parking was easy and secure. The staff was nice and allowed us to check in early. The room was ok but the bathrooms need major update/ attention. Also the breakfast times kept changing and we had early game so we had to go buy breakfast somewhere else. It said 6, the they told us 6:30 and then the lady said 7

The employees were so nice and welcoming and the rooms were perfect!

They need to do some room updates! The staff was very friendly and it was a good stay for the one night we needed it!

Shower Luke warm, TV remote didn’t work, sofa couch very uncomfortable. Room 206! Parking in back of hotel so difficult to load and unload. Definitely wouldn’t pay over $100

Staff was very nice and courteous, the room was clean

Everything was fine, the bedroom good and very clean

Very clean! Great location! Staff was great and breakfast was delicious’

Staff was very pleasant.

The room was clean and functional. The hotel was a little dated but very nice staff.

Yes,staff is awesome

Mold in bathroom, stains in carpet, and keycard did not work and they had to place me in another room.

Everyone was so nice and helpful

Loose tile in the restroom. Hotel needs upkeep/repairs. Not impressed by breakfast, not a lot of options. Long black hair found in eggs. Attentive staff was the only plus.

While our stay was okay, the pictures online are not a true reflection of the condition of our room.

The staff were courteous. More cleaning detail is needed in the room. Rust in the shower, dust on lamp shades, and roll down blind was filthy. Seeing this made me se

No coffee maker

Everything clean and staff very friendly

Room was great, staff was great!

Easy check-in and spacious rooms. The staff was extremely responsive.

Manager ….one front desk guy said it will be refunded in 5 days…. Till now no refund! Hope you guys will refund my 50$ soon. Thanks

Bed was comfy. Space in room was large and comfortable as well. Would have loved to see more fresh fruit at the breakfast bar.

Amenities

Good service

Breakfast

Room was spotless, staff was very kind

Great

Room was great plus large. We really enjoyed the fresh ground coffee 24 hours a day and the breakfast was very good.

It’s was great

Loved ir

Great stay, good for families, great breakfast!

The best hotel we’ve stayed in so far

The room I had reserved with a roll in shower was not available it had a broken toilet. Hotel did not offer me a discount for the inconvenience to stay in room with a tub instead of roll in shower

Very clean and spacious room. Housekeeping did a great job everyday. Will definitely go again!!!!!

Our stay was perfect. Last minute booking and for the price the rooms weren’t bad. The microwave and some buttons on the remote weren’t working but when we called to let them know, they offered to bring us a new one. We didnt need it anymore, so we let them know it was ok. Just didn’t wanna get charged for it. Other than that, the customer service was great and the breakfast was perfect as well.

The staff was friendly and helpful, clean was room & stocked, hotel was close to lots of eateries and shopping areas. Maybe some more variety on the breakfast menu like more fresh fruit and yogurt.