Holiday Inn Austin North Round Rock by IHG

Overall nice place to stay.

Really nice property, wonderful staff, clean rooms and so quiet! Excellent location with wonderful nearby restaurants. It was the best price point in the area as well.

In general nothong. Wanted just to get away asap All the facilities were worn out. We stayed for two nights, and when we returned to our room the next day, it had only been partially cleaned. One bed was made, while the other was left untouched. It felt as if the cleaner had been called away to do something else. The water in our room was cold. We reported the issue to the staff, but no action was taken to resolve it. You had to ask for breakfast vouchers every morning and hand them to the kitchen staff. The reception and breakfast service felt completely disconnected, as if they were run by two separate entities. The breakfast itself was very poor. We have a child with a gluten allergy, so we had to wait for the staff to bring gluten-free bread and remind them about it. There was no tea available either, and we had to ask for both hot water and tea bags. One morning, the only available breakfast option for us was sausages and potatoes. Overall, the facilities, service and breakfast were disappointing.

The water never got hot the entire time I was there, one of my rooms did not have a working fan in the restroom and the outlets in that restroom also didn’t work, the bed was not comfy and the towels were very cheap. The staff were helpful but the breakfast ladies were very pushy, I definitely won’t be staying there again, please update your rooms and amenities, I should have to shower in cold water for days,

There was an issue with our faucet in our bathroom. Didn’t work well. Also, water was not hot - warm but not hot for a hot shower.

The stay here was really nice. The hotel was very nice and clean. The staff were so nice and helpful. There was a pool which was open and clean. And there wasn’t an overpowering smell of chlorine. The room was a nice size, clean and fresh smelling. Bathroom was clean and nice size. Water got hot not just warm. Breakfast was available for a fee. With that being said I think there should have been more options. It was a standard hotel breakfast. They did have fresh fruit which is a plus. Overall it was a great time. Would highly recommend this hotel.

I called in the day of my check in I called request an early checked in they immediately had my room ready. My room was very clean and comfortable. Bed and pillows were just right. I hated getting up each morning. Staff was very friendly and helpful. The restaurant/ bar was an added plus, Tanya at the bar was very professional. Food service was good, I will be back if nothing else to have a drink.

Rooms were nice. Indoor pool was not kept warmer.

Rooms were nice. Indoor pool was not kept warmer.

Exceptional

Very Comfortable! The host was kind and communicated well. I was notified when my booking app made a mistake and appreciate this host reaching out to me in a compassionate and timely manner. I would definitely stay again.

Very Comfortable! The host was kind and communicated well. I was notified when my booking app made a mistake and appreciate this host reaching out to me in a compassionate and timely manner. I would definitely stay again.

The staff was kind and helpful

Nope

Bad

Quiet nice place to stay

I was first given a visibly dirty room. Covers had dirt stains. I was changed to another room which was not a king size as i paid for. During breakfast i did not know was not complimentary, I was stopped and plate taken away and told it isn’t free

Superb

The hotel smelled good

Very convenient to Round Rock Sports Complex and restaurants.

This Holiday Inn is located off I-35 which is very convenient, it has plenty of restaurants for dining anytime of day & a QT located in the next block. Location

Exceptional

This Holiday Inn is located off I-35 which is very convenient, it has plenty of restaurants for dining anytime of day & a QT located in the next block. Location

The hotel was excellent, and the staff was amazing

The breakfast is disappointing from the options, presentation, and overall food.

Decent hotel stay near lots of restaurants. It took a while to get assistance when arriving for check-in. Breakfast was just okay; a lot of "advertised" items were not available. Although the prepaid rate is cheaper than the "$10/person" rate, the front desk staff member did not even pay attention to guests going to breakfast. Seemed like anyone could just get breakfast without paying. The options were limited and low quality as well. Not sure I would stay here again, as there are other nicer hotels in the area.

Everything was as expected great customer service at the front desk and the dinning room. This was on me. I love the Holiday Inn Express cinnamon rolls however this was not an Express.

Everything was as expected great customer service at the front desk and the dinning room. This was on me. I love the Holiday Inn Express cinnamon rolls however this was not an Express.

It was solid. Good, not great. We looked at a lot of reviews and this was highly rated. We wondered why. It’s good. It would be helpful to know what services are offered upon check in, gym, pool, restaurant hours that were different than posted. Breakfast was fine. Good hot breakfast. No juice.

It was solid. Good, not great. We looked at a lot of reviews and this was highly rated. We wondered why. It’s good. It would be helpful to know what services are offered upon check in, gym, pool, restaurant hours that were different than posted. Breakfast was fine. Good hot breakfast. No juice.

The room was very clean and the staff was awesome

The beds

Excellent hotel

Clean. Quite place with friendly staff. I had a great stay. Will stay again.

The staff were very friendly and professional.

Very clean!! Staff was very friendly, hallways were wide and clean, very much enjoyed the stay.

Our check-in went smoothly, even though it was a little bit earlier than the usual time, I was allowed to check in early. I brought my service dog with me and that went well too. I just filled out a form and answered s few questions. The hotel itself is clean and well maintained. It was a 2 minute walk to the Round Rock Sports Center, very convenient for us. The only thing I noticed were the towels have holes on them and they looked like they’ve seen better days. But otherwise the bed and pillows were comfortable, oh BTW I could hear the conversation of other guests outside our room and the guests on top of our room have kids running around at 11Pm. We reported it but it still went passed midnight. The staff were real nice and very helpful. We only stayed for one night.

Muy bueno

Really good service very clean thanks you

Very friendly and helpful staff. I will book again!!

Air aconditioner perfect

Breakfast used to be free, but it’s not anymore. Don’t understand why.

We were happy staying there for a few hours just to get back on the road

N/A

I was rudely confronted at the breakfast area and told I needed to pay for breafast. You should probably tell your guests at check in that breakfest isnt free with checkin likee 99.9% of all the Hotels we stay in 3 nites a week. I wont be back

I booked a double queen room with a couch. Flawless checkin. Got to room…couch was MIA, lol so desk clerk brought up another key and we moved down the hall. After getting settled, hubby noticed the new coffee pot did not use kcups but the coffee provided was kcups. Thankfully I was taking a keurig on our trip so I just went to the car and got it. Only other inconvenience was bathtub soap dispenser on the wall and no bar soap. Impossible to reach while sitting in tub. Other than these few hiccups, place was nice and staff was awesome.

Fix the showers. Water was lukewarm.

Great stay. Helpful staff and top notch room. Great use of space.

Great stay!! Great Hotel definitely will come back

The tv in my room wasn’t working. After settling in, with several people coming to check the tv, I was told I had to switch rooms.

Overall, the hotel is nice. But the beds were not comfortable. The breakfast IS NOT free, you have to pay 9.99 plus tax for it and it is NOTHING special. It is your basic hotel breakfast, there was yogurt but very little “fruit” and no granola. There were only 3 cereals to choose from and milk was out (which was refilled upon requesting the lady who takes the tickets who sat at a table in front of the breakfast area on her phone and drinking coffee). Only orange juice and water to choose from. The refrigerator took about 12+ hours to cool, so don’t anticipate bringing left overs and storing them in the fridge (like we did our first night).

Loved this property. It’s dated, but clean.

All was perfect

The hotel was just as we expected . Nothing fancy but just right for our needs.

Excellent place to stay.

Nice and friendly people.

Clean room. Comfy bed.

Excellent

The stay was great!!

The room was extra clean and the bar was excellent very friendly staff

Great hotel and great location. The property was clean and very well taken care of. The staff was very helpful and polite, and all with a smile! Breakfast is $9.99 for a small buffet of hot and cold options, and multiple restaurants within walking distance.

Good hotel

Very friendly staff. Tanya in the bar was AWESOME! Will book again.

Great hotel. Easy access to sports arena.

Excellent customer service. Very friendly staff

Clean, quiet, easy access to restaurants. Our mattress in our room was HORRIBLE!!!!!! We told them we were leaving & they could go in & replace it, but they said because our quiet sign was on the door they didn’t go in. They said it would be replaced after we left.

The staff was absolutely wonderful and the hotel was very clean .

Great Stay

Really nacho too big back again.

Breakfast was horrible and should of been free

Great hotel

The staff were amazing and the room was very clean. We were playing next door at the sports center and the ability to walk back and forth in less than 5 min was the best. The breakfast was so good and had plenty of healthy options for my athlete to fuel up. Added bonus, it’s only a 4 min drive to the outlet mall!! If ever we have to come back to Round Rock, we will definitely be staying here again!

The light and plug sockets were burned up. The toilet seat were faded and looked dirty

Loud neighbors

Friendly staff and clean room

yes

Staff

Fire Alarm kept going off ever 20 minutes, no hot water took a shower with cold water. Manager never responded.

The 1st issue was roaches: at nighttime and then again the following morning. Second issue: was the fire alarm getting triggered by the kitchen staff burning something. Third issue was the alarm getting triggered multiple times throughout the night because they couldn’t figure out how to shut it off. They said they would add “points” to my account to rectify, haven’t seen any. Do not recommend

The room was quiet, spotless, with soft towels and good brand toiletry. The room layout was efficient, with enough modern utilities. The bed was comfortable. The AC was quiet but needed to be on high fan speed to keep the room comfortable, auto mode seems insufficient. The staff was attentive and courteous. The hotel seems to have regular law enforcement clients staying there to attend training nearby. The presence of multiple police vehicles in the parking lot after hours psychologically gave a sense of safety.

Pleasant staff and clean, spacious room.

Clean room, clean amenities. Nice remodel.

Room was clean. Check in process was quick and easy.

Everything was clean and staff was very accommodating.

Breakfast Delicious!!!

Clean rooms, nice staff, easy check in and out

everything was as expected

Great

Hotel was very nice.

The bar was great! Staff was friendly, room was clean.

Clean room, quiet, friendly staff

Staff were helpful

We were able to check in early. The room was clean We used the gym. Nice stay

Staff and amenities were excellent!!

They have charged 110$ per night.

Very nice hotel, staff is super nice and friendly. Room was clean! The only thing was breakfast, they had no milk or cereal they also didnt have sausage and they didnt bother to make anymore and egg pan only had enough for like 2 people other then that the stay was good!

Very friendly and professional staff. They even made sure they found my phone charger that I forgot in the room. The room itself was fine except it really needs overhead lighting and in the bathroom a separate light than the one that also keeps the fan. That was very noisy and not pleasant. Definitely need lighting in the ADA dressing area and a full length mirror on the wall to make this room more wheelchair friendly . . . really for all guests since there wasn't a mirror except bathroom.

Sup

Super nice on a good spot and very convenient

Sisnt eat or drink there.

Place was clean and the stuff very helpful!

Great location, quiet, top restaurants, and clean.

Good overall. We did not have breakfast at the hotel since there was a charge.

Very kind

A lot of dining options

Nice.

Room 411

Very clean! Perfect for the one night, Great location! Walking distance to food, drinks, groceries, and medical needs!

Awesome property very well kept and clean

There wasn’t any bath bar soap: only in a dispenser.

Overall my stay was ok.

Lots of restaurants near by, some within walking distance of the hotel.

Great overall!!

Quiet and comfortable

Fit my needs

No phone in room ,toldfront desk 6 times,towel rack broke off wall when taking off towel, coffee pot didn’t work door was hard to open . Shower edge was stupid water all over bathroom. Shower head postion dumb.

Check in took about 20 minutes due to a line and only one staff memeber, room was okay, pillowcases had an odd smell, bed was extremely hard, and the prices for food was a little high

Very convenient, with several nice restaurants within walking distance. Although close to hwy 35, very quiet. All in all a good experience.

Thank you for making my stay here feel like home!

Nice property. Stayed last minute. Restaurants and gas stations near by