Extended Stay America Select Suites - Austin - Round Rock - North

Room is dirty.They never do housekeeping.

DO NOT STAY HERE!!!! This hotel was the most unclean place I’ve ever stayed at. We had to ask for bug spray the first night we were there. They changed our room and the fridge and freezer were full of our dated food that we had to dispose of. No garbage cans inside so we had to take it to the dumpster. The rooms don’t have any shampoo, conditioner, lotion, or hand soap. You have to ask the front desk for everything including changing out your used towels. You have to take your used towels to the front desk to trade for clean ones. When checking out there was a couple asking for a refund due to fleas on their beds. Very dirty, smelly, and for sure will never stay here again.

Honestly it was terrible from the moment I walked in. Waited in the lobby for 15 minutes without any staff member coming to help me. The phone was ringing constantly and no staff was around. When I got to the room the door was stuck, the card reader worked but the door was stuck in the frame and had to force it open. The room itself appeared clean but when you look closer you could see dirty floors, stains on the sheets and the worst part. Black mold on the ceiling in several spots. It was disturbing. The bed was so uncomfortable. Overall not worth even the cheap price for the room. I will not be going back there.

The rooms weren’t cleaned and it smelled bad in our room. Only allowed 2 towels and trade them in when we needed fresh ones.

Clean

Always a great Stay haven't left yet

The hotel was not clean at all. The room was not cleaned very well.

Nothing worst stay of my life. The whole experience was absolutely awful everything was absolutely filthy

This Hotel has been by far one of the absolute worst places I’ve ever stayed at. Elevators broken, front desk staff unorganized and beyond rude, no customer service skills whatsoever. Do yourself a favor and DO NOT STAY HERE!

Hotel had a smell of damp towels through out the building which included the room. Elevator was not working through out the 3 night stay. Stairwell was poorly maintained and if you are not careful, you could easily trip and fall. Cleaning the room also seemed like an after thought as I found undergarments under the chair in the room and the table. If you have an early flight, there is no way to check out. Also you have to take out your own trash or get charged a fee. They stay was in no way worth what was charged.

Horrible experience!

The place was dirty. The elevator didn't work, and the hotel canceled my reservation without notification!

The place was dirty. The elevator didn't work, and the hotel canceled my reservation without notification!

Disappointing

Do not stay here , we extend it to be in a ugly area but we were not ready for the dirtiness. The room stank like smoke and dog, there was no shower curtains and all the amenities were dirty. Also the elevator is broken

Hotel was run down. The stair well was filthy. The elevator was broken. The staff gave me the wrong room number (someone was already occupying the room). The bed was hard & uncomfortable. The room was clean so that’s probably the only positive. Broken elevator, filthy stairwell, staff wasn’t friendly.

Hotel was run down. The stair well was filthy. The elevator was broken. The staff gave me the wrong room number (someone was already occupying the room). The bed was hard & uncomfortable. The room was clean so that’s probably the only positive. Broken elevator, filthy stairwell, staff wasn’t friendly.

This was the filthiest motel I ever stayed at, it had baby roaches, the air filter was so dirty, it had a food smell that was disgusting, the fridge wasn't clean, microwave was filthy.

Nothing Nothing

Nothing Nothing

Bug infestation

Staff attention Bug infestation

There were many constant roaches and woke up to tiny roaches on my skin while I was sleeping unfortunately

The front desk attention There were many constant roaches and woke up to tiny roaches on my skin while I was sleeping unfortunately

Exceptional

It was overbooked. I was not given the room.

So many things. The halls smelled like pot. I had to ask for towels in the blanket. There was no microwave in my hotel room. It had been removed. There were spots on the hall floor and the landing of the staircase that we’re unsafe.

They need to update the rooms and bathrooms. It looks rundown and it needs new sheets and blankets. The TV was a regular tv (not a smart tv), no coffee maker, no pots and pans in the kitchen, the elevator was not working, there was only one bathroom towel and no shampoo. The customer service was nice however but it doesn’t make up for the lack amenities unfortunately.

It was very dirty. I didn't even sleep under the covers the sheets were so dirty. The whole room was dirty.

Pleasant

BRIEF , BUT PLEASANT

It was very dirty. I didn't even sleep under the covers the sheets were so dirty. The whole room was dirty.

This was the most not so satisfying hotel experience. Looked like this hotel was falling apart from the room it self with a few area of the room being damaged and not replaced or repaired. I don’t think it’s worth viewing but definitely did enjoy the lights off when going to bed since I didn’t want to see the room anymore. The best thing I had was the bed even though I only had one pillow.

My stay was awful. The elevator was broken and I am a disabled veteran. It was a struggle to get up the stairs and when we got there, although the sheets appeared clean, the walls, floor and stove were FILTHY. I actually had to buy cleaning supplies to fix the room as no other rooms were available. Staff was not at the desk and towels were barely available. Also, the back door was broken and wide open. My room was missing a top lock on the door. I would not recommend this hotel.

Hot water Parking was good TV worked Staff was friendly Now the negatives Rooms feel Very humid, Loud smoke alarms which go off without anything happening. (12am and 3am) Crickets are lined all over the hallways in the room, Everywhere!! The stairs on one of the properties feel like they can give out any moment because they flex very noticeably and make noises. Internet was laughably slow, and I saw everyone in the hotel was using their own hotspot. They have housekeeping every 2 weeks. No towels in the restroom. The smoke alarm was the biggest issue, I had even contemplated just sleeping in my vehicle. The rooms are Very Small, but for basically using it for a place to sleep and shower it’s fine. Railroad is about a football field away, so you will hear it. I was catfished by a hotel.

Elevator didn't work, room had a hole on the wall, stairs way and hallway dirt, the whole hotel smelled like cigar

Bed sheets had cigarette burns in them and bathroom wasn't properly cleaned

It was the last room, so I had to go find another one. Front desk was helpful

Horrible plain and simple

This is by far the WORST hotel I have EVER stayed at. When I arrived, I was given my room. The guy at the front desk apologized for putting me on the 3rd floor because the elevator was broken. I was ok with that. So, I climbed 3 flights of stairs with multiple bags only to discover the room had not been clean. The bedding hadn’t been changed from the last guest, not to mention, the room itself was filthy. I tried to call the front desk to inform them and discovered the phone didn’t work in the room. So I went back down 3 flights of stairs. The night attendant was frustrated, not with me…but the situation and rightfully so. He made a key for another room and asked me to wait while he personally went to check the room he was going to give me….that room was ALSO dirty. So again, he attempted another room-only to find it was also dirty.The 4th room was better,but hardly.The only thing cleaned in the room was the bedding.The night attendant was the ONLY saving grace to this property.If management was doing a good job,they would have already been in the process of issuing me a refund before I left. Instead, I’m having to write a written request for a refund and MIGHT get a refund in a few days. They were quick to take my money but slow to MAYBE return it. The property is filthy and it’s obvious management is cutting corners and simply doesn’t care about guest satisfaction.If ZERO stars was an option I would have chosen it. The night guy was the ONLY good thing about that place

It was bad no elevator not working for 6 months carpet dirty, stairs we're dirty and smell bad, my room didn't have any to wels, how could hotel be on your web site open for bussiness, unbelievable.

2. Elevator dont work. I was on the 3rd floor. 3. No cameras in hallways or on stairs. 4. Hallways very dirty and strong odor of mold or b.o. 5. Fridge didn't work. 6. Remote didn't work 7. Towels have seen better days almost see thru. Place reminds me of those housing projects you see in New York. Only good thing was the soap. It still had the wrapper on it.

Room was nasty the first room that I got the young guy at the front desk was really really nice I will see that but the pictures that you see online that is not how it looks it looks like you're going into a drug infested Hotel with people in the hallway roaches rats everything drug addicts homeless people all outside I was scared to even go in I didn't want to touch anything I cried and I lost my money just not to stay there please do not go there if you see them pics online they are lying that is false advertising

HOTEL SMELLS AND IS IN TERRIBLE CONDITION. STAYED 2 NIGHTS AND HAD HALF OUR CLOTHES STOLEN FROM THE ROOM. FRONT DESK WAS NO HELP AT ALL. JUST SAID MANAGEMENT IS OUT FOR A WEEK.

when we got there we were checked into a room that was dirty. had to go and get a new room and the new room didn’t have working AC. the elevator was not working and the building was dirty. no toilet paper or shampoo and conditioner. horrible experience.

Terrible experience, took 1+ hours to check.and just bad experience

I had to pull over on the side to road to write this review from the time I ended the property. There was no assist the guy that was there was so rude. The keys did not work. We tried them three times. The elevator did not work. the room was on the third floor. It looked like a place at the Third World country. I have visited these hotels plenty of times and never have ever seen one in this bad condition. It does not represent the brand as I know.

G

Need refund got denied access. Never stayed in the room

1st, while waiting to check in, 2 other separate customers came down and asked for refunds because doors didn't lock and roaches. 2nd, elevator broken (found out it's been broken for at least 6 months). 3rd, hallways littered with trash and live roaches crawling around and visible drug paraphernalia. 4th, room was very dirty and had slime stuff on all handles. Sheets stained, carpet stained, dead and live roaches. 5th, no amenities as shown in photos. No soaps, shampoos, nothing. The one towel in the room was wet and the one hand towel looked used. I IMMEDIATELY TURNED AROUND AND LEFT!! The staff was different when I went back out to say I wasn't staying and wanted to check out. No eye contact, wouldn't provide any type of receipt or paperwork showing i wasn't staying. Finally emailed me a receipt showing I had to pay for both nights! This is a very unsafe and very dirty hotel. DO NOT STAY HERE!!!!

Not what I’m used to. I didn’t even use the shower.

The hotel is extremely neglected, dirty, and in serious need of maintenance. Staying there was a terrible decision.

At first they gave me a dirty room that was never turned over the next room I was given had dead roaches and water spots all over the sink and trash cans full of trash I finally got moved to a third room which had no shower curtain and by that point the staff was pretty impatient about it I just wanted a moderately cleaned room for my stay and it took three tries to get one that was somewhat decent. I have photos of the second room they gave me if you would like to review them.

helpful staff and very accommodating

7

The whole property inside and out is disgusting rooms are terribly maintained there are bugs in the rooms. Bed sheets are all stained it stinks very bad. I left to another hotel before my due date vecause i could not handle it anymore. Weird people alwsys around the property i mean everything was bad.

This may be the worst place I ever booked. I did not stay. I would never stay in a place like this. I suspect it is just a place for drug addicts.

The whole place smelled bad. Elevator was broken. Had all different people living there.

The hotel looked older which I could deal with but the elevator wasn’t working. There were a lot of people just hanging out at all hours of the night that it felt unsafe. I was planning to stay the month but decided not to. Before making that decision I talked to the staff to make sure I could get a refund on the remaining time there and they said yes but I have yet to see the refund.

Staff was great! Place just smells like wet towel!

The hall had a horrible smell. Our room didn’t have towels.

poor contact with customers. Poor internet. Slept on top of covers because of the condition of the room. Kept socks on so nothing could crawl in my feet. Poor directions to get there. Nearly had an accident getting there because no entrance

Robert the night attendant who did check in was an amazing host who went above and beyond to make sure my check in was nice and I had everything I needed keep up the excellent Robert he rocks and the hotel was clean and amazing…thanks you guys

Really dirty people hanging out under tree in back working on vehicles very poor looking establishment wont rent there again it was emergency rental for friend I would never stay here.

Great

Scary. Filthy. Toilet had feces on it . Bed sheets stained. Plywood cabinets. Dirty walls, carpet, everything.

Do not stay here with children or at all if you don't need to.

Great staff happy airconditioner

Great stay and a great price. I will definitely consider Extended Stay America when I need a place to stay.

Staff were personable & helpful. Room was amazingly clean. It was obvious the staff took pride in their work. Highly recommend this hotel.

Staff was great. Aaron was friendly and very helpful. However the facility was very outdated and old. No soap in the room and the walls were a little thin and you could hear the neighbors.

A+loved it precise was a raise of sunshine

Getto, elevators not working

Jj

Clean room

Clean room, elevator does not work. No coffee in morning as advertised

The cleaning crew did not do their job.The clerk had to actually help clean my room and it took two hours for me to check in the shower stall is cracked in there's obviously some maintenance that needs to be done that hotel

The bathroom fan was ripped from the ceiling. There was literal black curly hair on the walls in the bathroom. The stove was burned and had wires exposed. There was weed smells everywhere. My key card stopped working 3 times after I checked in. Everytime I had to get a new one - at least 3 people were there for the same thing - their key card stopped working. The girl at the front desk took 15-20 mins breaks every hour. They closed a gate at the desk after 10 and we had to wait. When I asked for a new room - I was told there was none. We could not move. We were forced to stay and told the manager who could issue the refund wasn’t in until Monday. while I was talking to her - another staff and a different guest got into it. The staff also allowed one man to sit in the hallway stairs and the the front lobby and blare his heavy rock music so loudly you had to almost yell to talk. He just sat there and the staff said “yea he can stay” DO NOT STAY HERE. DO NOT STAY HERE. DO NOT STAY HERE.

Property & Room Condition Was All Good But The Room Card Had To Be Swiped 5 or 6 Times To Get Into The Room ???

No toilet paper in bathroom only 2 towels when the rooms sleeps 4??

The staff is rude and inconsiderate front desk lady had an enormous attitude and to be honest with you I don't want a refund on the room but I would like my one key cash back because that place is the worst experience I've ever had going to the hotel and I will never go to there again

I waited approximately an hour and a half for assistance from the desk clerk, as the office was closed at the time. Due to the delay, I was charged for two nights and ultimately had to extend my stay unnecessarily. Upon entering the room, I discovered bed bugs on the bed, which made the accommodations unusable. As a result, I had to shower and sleep in my car for the night. Additionally, the morning staff was unprofessional and unhelpful when I raised these concerns.

Not as advertised. Rooms outdated, mold present. Elevator doesn’t work, stairs had visible cracks didn’t seem safe, hallways are dirty and smell like mildew. Staff was nice

This is the worst hotel !!!!!! Do not be fooled by the pictures and reviews. The elevators do not work the smell throughout the building is horrid!!! The room was very very bad i wouldn't want my dog to stay there the carpet hasn't been cleaned and had spots throughout and absolutely smelled fouled .. its knats in room roaches, roach can sprays out in hallways i honestly dont know how they not shut down!!! JUST STAY AWAY

Rooms not very clean, no towels in the room, no trash can the whole place smelled terrible and the elevator was not working.

Yes

Clean, quiet

My room had someone’s else underwear in there and a cup underneath the bed that had burn holds in it and the sheets was not clean

It was terrible, there was crumbs and dead bugs all over the corporate when we walked in to our room. The shower or the toilet were not clean properly at all. The furniture was so beat up. It looked like termites got a hold of it. The sheets and covers were not changed. There was hair in food all in between sheets and covers. The staff refused to go in there and clean it.

Was checked into two dirty rooms before I got one that was customer ready!

Kitchen was not working. Mini fridge was leaking.

Pool was closed

Very bad hotel

Nice

Good . Keep up the good works . Thank you

This place was disgusting manager is rude and unprofessional outside is sketchy people outside drinking smoking cursing being loud in the night much worse would never recommend to anybody. Blood stains on sheets under the bed. I was mortified. VERY CONCERNING

Customer service was amazing shey is amazing....but my TV was busted and fridge did not work and I got there around 930 by the time I got settled in and showered the front was closed didn't know to push 0

Room was infested with mold.

The stove top is not hot enoug

Very peaceful and quiet

Was just what I needed. Great price.

The staff was great and very helpful. But the conditions of the hotel were more then horrible. Their was broken furniture in the room. The smoke alarm was disconnected and shoved in a draw. Worst if all the room was filthy. Dirt on the floors and all in the draws( actual dirt) Sheets on the bed dirty with stains. Worst of all infested with roaches crawling all over the floors and walls. Would not recommend to stay here

Room was clean and neat. The location was a little inconvenient. One of the doors was of the hinges and the surrounding area was trashed. ( not the location)

No one was available to provide extra covers, the phone didn't work, the ac didn't get cold enough

Roaches everywhere! Then they changed my room but forgot the next day.

I am quite comfortable with all of the staff; and it is one of the quietest venues in the evening for resting. My son resides in an older, conservative neighborhood within 20 minutes walking; and the Round Rock pathways and sidewalks are genuinely pretty. We have two adult granddaughters with international travel experience who convey that the city of Round Rock is pretty with relaxing features. Extended Stay America is my choice all over the USA. Thank you. The Gwendolyn Family.

Staff was very understanding about the issue and wanted to make it right but we just didn’t feel Comfortable staying there another night.

Upon arrival, after driving all night, we were late for check in. But there was a sign that said "for late check in, please dial 0!" The young lady that came downstairs was extremely RUDE, rolling her eyes. When she liftes the gate, our room keys were sitting out. We asked are these ours?" She snatched them and said no. She said with late check ins, they usually cancel the room...i said if thats the case, why have a sign there that says call 0 for "late check-in" and it not be specific about what is considered "late check-in?" We had 3 rooms booked. She checked in 2 parties ( and gave us the same room numbers that were in the keys that she snatched!!!) 1 party arrived 8 minutes after the other 2 parties and we let her know that he was 8 minutes away! After getting in our rooms, that had no CLEAN TOWELS, the pthwr party arrived. Only to find out that aftwr checking us in, she canceled his room that was paid for and had insurance on! Leaving them with no room at 4 a.m after traveling 8 hours! Totally unprofessional, and rude!!! We booked 2 nights, left Saturday morning...TO COME BACK TO NO BED MADE, DIRTY TOWELS AND another party of ours booked a room ONLY TO GET IN IT, WITH HIS CHILDREN TO A VERYYYYY NASTY ROOM!! WAS NOT CLEANED AT ALL, STUFF ON THE COUNTER, BEDS NOT MADE, SHEETS HAD STUFF ON THEM AND ITS 12 A.M THE SAME GIRL CAME DOWN WITH HER NASTY ATTITUDE AND SHOVED SOME KEYS IN HIS HAND FOR A NEW ROOM AND BASICALLY THREW SOME TOWELS IN OUR HAND!! YOU GET WHAT U PAY FOR.

My stay was good. Hotel was easy to find. The room was clean. The only issue I had was that the TV did not work. I was too tired to care and did not ask for assistance.

The first room had one cockroach but service was very generous and transferred me into a much better room on the second floor. I also loved the property being right next to the train tracks so you could see all trains going by right outside the window.

Visiting family and needed inexpensive and close by.

Bugs in the room broken items

Good

Booked a queen bedroom for 2 nights. Upon arrival I was given a room that was still occupied by another guest, when I was then switched to a second room it was found to also be occupied by another guest as well.

The front clerk was nice. The place itself was old, dirty and had roaches. I woke up at 3am with something black crawling on me under the covers. Pulled the bedding back to see a black thing running. Swiped it off the bed but didn't get back to sleep after that. There was a big roach crawli g up the shower

It as extremely filthy inside and out. The rooms were dirty, bathrooms falling apart and dirty..The lobby was extremely gross. I will never go here again.

Very nasty. Roaches everywhere- very ghetto!!

N/A

Place smelled like pet urine. Changed rooms and same problem. They refused to find a clean smelling room and asked me to check out. So I left early.

N/A