Extended Stay America Select Suites - Austin - Round Rock - North

Price and location, though the exit that was most usefull needs repair. he exit that was most usefull needs repair.

helpful staff and very accommodating

No breakfast. Maintenance came up to try and secure window (one latch was completely broken ,- that was not fixed) but he got my window closed. Some of the staff were fine, others were horrible. I was asked to leave because I wanted a clean room, a latch that worked,a window with two complete security latches and to have a room that had been adequately cleaned before I took possession of it. A dog peed in the hall directly in front of me and I am not sure it ever got cleaned despite me telling the management. (I am absolutely delighted to share my hotel stay with animals!) Elevator did not work the whole time I was there. Back door to hotel ajar most of the time. Dirty - food crumbs, stains in drawers, on counter and walls. Fraud from the moment I arrived - had to get a new debit card. I had prepaid my room and they tried to charge me again. They would not match my price. They would not deal with me directly - told me I could only book thru the app. They had me sign on an iPad which had a text box for my signature - very dangerous! Stuff on the floor, vacuum, mops lying in the hall. I have photos of all of this. I told mgmt I had to walk to the bank to get money to pay for my room (my debit card had been turned off because of fraud - see beginning of this note) and that started ruckus number 2 (or 3)...They asked me to leave. I would like a complete refund for my entire stay. If you want to understand the general tone of my stay, the mgmt suggested I move to a different hotel the very first day - when I asked for a different room (my room was filthy, and unsecured..the latch to the door did not work.) One day, I arrived back at around midnight and my door was ajar - the manager had entered my room and left without making sure the door was secured ,(he admitted to this.) (You had to slam, and re-close the door, to make sure it shut - very unsafe ) There is more. Again, I would like a complete refund for my stay. Minimum at any hotel - cleanliness and security.

No water to drink,microwave is broken,rusted,no cups,plates,spoons.Can a traveller from different country carry all this??

7

See above the worst place I ever stayed in my life

The whole property inside and out is disgusting rooms are terribly maintained there are bugs in the rooms. Bed sheets are all stained it stinks very bad. I left to another hotel before my due date vecause i could not handle it anymore. Weird people alwsys around the property i mean everything was bad.

How cheap it was. Everything else. Rude and unprofessional staff except for Kevin. Elevator never works. Rooms never have towels. Messy walls and stuff left on floor s like it wasn't vacuumed.

Very poor

The lady employee that checked me in was extremely nice and professional. Odor in the room, hair in the shower,I couldn't use the microwave cause it was filthy in the inside,the mattress was extremely hard, noise in front the door/hallway at night.

Homeless people in the parking lot It was gross cat litter in the hallway. People smoking pot inside

Good

Bad

Bad

Staff only Let’s start with I got a one bed room when I reserved a two bed but they kept it at the same price.. I didn’t complain tho because it was a long drive there so I was tired and just kept it.. Omg elevators was broken had to walk 3 flights of stairs everyday, smelled bad room door was broken, homeless people sleeping in parking lot, the smell of parafinelia all over the halls, stairs was a hazard some chipped. Area where they have barbecue pit was trashy and barbecue pit was moped with old food and charcoal all over it. Oh yeah roaches in the rooms. I didn’t take no pictures but I should have

Exceptional

This may be the worst place I ever booked. I did not stay. I would never stay in a place like this. I suspect it is just a place for drug addicts.

The whole place smelled bad. Elevator was broken. Had all different people living there.

The price and location. When I let my thoughts be known, the new mgmt sent up maintenance immediately and worked on the latch and helped fix the window. This responsiveness is excellent. I really appreciated the price. For this reason, I am fine with the lack of utensils/pots,,/pans/dishes, the holes in the dresser, worn carpets etc. However, cleanliness and safety are paramount and are always the required minimum. I couldn't get my window to latch, the door doesn't always catch (therefore not securely closed), and ithe door is also difficult to open. I have photos of the "cleanliness." Let the onsite folks have the authority to make changes, address problems etc despite the fact a reservation is made online. Let the onsite folks match prices made online. The are "your boots on the ground."

Worst experience ever

Poor

Friendly staff Elevator not on service, stairs dirty and trash all the way up to 3rd floor, window AC in room leaking water on carpet

The hotel looked older which I could deal with but the elevator wasn’t working. There were a lot of people just hanging out at all hours of the night that it felt unsafe. I was planning to stay the month but decided not to. Before making that decision I talked to the staff to make sure I could get a refund on the remaining time there and they said yes but I have yet to see the refund.

Staff was great! Place just smells like wet towel!

Quiet

No free breakfast, smoke filled facility

The elevator did not work

The hall had a horrible smell. Our room didn’t have towels.

poor contact with customers. Poor internet. Slept on top of covers because of the condition of the room. Kept socks on so nothing could crawl in my feet. Poor directions to get there. Nearly had an accident getting there because no entrance

Robert the night attendant who did check in was an amazing host who went above and beyond to make sure my check in was nice and I had everything I needed keep up the excellent Robert he rocks and the hotel was clean and amazing…thanks you guys

Really dirty people hanging out under tree in back working on vehicles very poor looking establishment wont rent there again it was emergency rental for friend I would never stay here.

Great

Scary. Filthy. Toilet had feces on it . Bed sheets stained. Plywood cabinets. Dirty walls, carpet, everything.

Do not stay here with children or at all if you don't need to.

Great staff happy airconditioner

Great stay and a great price. I will definitely consider Extended Stay America when I need a place to stay.

Staff were personable & helpful. Room was amazingly clean. It was obvious the staff took pride in their work. Highly recommend this hotel.

Staff was great. Aaron was friendly and very helpful. However the facility was very outdated and old. No soap in the room and the walls were a little thin and you could hear the neighbors.

A+loved it precise was a raise of sunshine

Getto, elevators not working

Jj

Clean room

Clean room, elevator does not work. No coffee in morning as advertised

The cleaning crew did not do their job.The clerk had to actually help clean my room and it took two hours for me to check in the shower stall is cracked in there's obviously some maintenance that needs to be done that hotel

The bathroom fan was ripped from the ceiling. There was literal black curly hair on the walls in the bathroom. The stove was burned and had wires exposed. There was weed smells everywhere. My key card stopped working 3 times after I checked in. Everytime I had to get a new one - at least 3 people were there for the same thing - their key card stopped working. The girl at the front desk took 15-20 mins breaks every hour. They closed a gate at the desk after 10 and we had to wait. When I asked for a new room - I was told there was none. We could not move. We were forced to stay and told the manager who could issue the refund wasn’t in until Monday. while I was talking to her - another staff and a different guest got into it. The staff also allowed one man to sit in the hallway stairs and the the front lobby and blare his heavy rock music so loudly you had to almost yell to talk. He just sat there and the staff said “yea he can stay” DO NOT STAY HERE. DO NOT STAY HERE. DO NOT STAY HERE.

Property & Room Condition Was All Good But The Room Card Had To Be Swiped 5 or 6 Times To Get Into The Room ???

No toilet paper in bathroom only 2 towels when the rooms sleeps 4??

The staff is rude and inconsiderate front desk lady had an enormous attitude and to be honest with you I don't want a refund on the room but I would like my one key cash back because that place is the worst experience I've ever had going to the hotel and I will never go to there again

I waited approximately an hour and a half for assistance from the desk clerk, as the office was closed at the time. Due to the delay, I was charged for two nights and ultimately had to extend my stay unnecessarily. Upon entering the room, I discovered bed bugs on the bed, which made the accommodations unusable. As a result, I had to shower and sleep in my car for the night. Additionally, the morning staff was unprofessional and unhelpful when I raised these concerns.

Not as advertised. Rooms outdated, mold present. Elevator doesn’t work, stairs had visible cracks didn’t seem safe, hallways are dirty and smell like mildew. Staff was nice

This is the worst hotel !!!!!! Do not be fooled by the pictures and reviews. The elevators do not work the smell throughout the building is horrid!!! The room was very very bad i wouldn't want my dog to stay there the carpet hasn't been cleaned and had spots throughout and absolutely smelled fouled .. its knats in room roaches, roach can sprays out in hallways i honestly dont know how they not shut down!!! JUST STAY AWAY

Rooms not very clean, no towels in the room, no trash can the whole place smelled terrible and the elevator was not working.

Yes

Clean, quiet

My room had someone’s else underwear in there and a cup underneath the bed that had burn holds in it and the sheets was not clean

It was terrible, there was crumbs and dead bugs all over the corporate when we walked in to our room. The shower or the toilet were not clean properly at all. The furniture was so beat up. It looked like termites got a hold of it. The sheets and covers were not changed. There was hair in food all in between sheets and covers. The staff refused to go in there and clean it.

Was checked into two dirty rooms before I got one that was customer ready!

Kitchen was not working. Mini fridge was leaking.

Pool was closed

Very bad hotel

Nice

Good . Keep up the good works . Thank you

This place was disgusting manager is rude and unprofessional outside is sketchy people outside drinking smoking cursing being loud in the night much worse would never recommend to anybody. Blood stains on sheets under the bed. I was mortified. VERY CONCERNING

Customer service was amazing shey is amazing....but my TV was busted and fridge did not work and I got there around 930 by the time I got settled in and showered the front was closed didn't know to push 0

Room was infested with mold.

The stove top is not hot enoug

Very peaceful and quiet

Was just what I needed. Great price.

The staff was great and very helpful. But the conditions of the hotel were more then horrible. Their was broken furniture in the room. The smoke alarm was disconnected and shoved in a draw. Worst if all the room was filthy. Dirt on the floors and all in the draws( actual dirt) Sheets on the bed dirty with stains. Worst of all infested with roaches crawling all over the floors and walls. Would not recommend to stay here

Room was clean and neat. The location was a little inconvenient. One of the doors was of the hinges and the surrounding area was trashed. ( not the location)

No one was available to provide extra covers, the phone didn't work, the ac didn't get cold enough

Roaches everywhere! Then they changed my room but forgot the next day.

I am quite comfortable with all of the staff; and it is one of the quietest venues in the evening for resting. My son resides in an older, conservative neighborhood within 20 minutes walking; and the Round Rock pathways and sidewalks are genuinely pretty. We have two adult granddaughters with international travel experience who convey that the city of Round Rock is pretty with relaxing features. Extended Stay America is my choice all over the USA. Thank you. The Gwendolyn Family.

Staff was very understanding about the issue and wanted to make it right but we just didn’t feel Comfortable staying there another night.

Upon arrival, after driving all night, we were late for check in. But there was a sign that said "for late check in, please dial 0!" The young lady that came downstairs was extremely RUDE, rolling her eyes. When she liftes the gate, our room keys were sitting out. We asked are these ours?" She snatched them and said no. She said with late check ins, they usually cancel the room...i said if thats the case, why have a sign there that says call 0 for "late check-in" and it not be specific about what is considered "late check-in?" We had 3 rooms booked. She checked in 2 parties ( and gave us the same room numbers that were in the keys that she snatched!!!) 1 party arrived 8 minutes after the other 2 parties and we let her know that he was 8 minutes away! After getting in our rooms, that had no CLEAN TOWELS, the pthwr party arrived. Only to find out that aftwr checking us in, she canceled his room that was paid for and had insurance on! Leaving them with no room at 4 a.m after traveling 8 hours! Totally unprofessional, and rude!!! We booked 2 nights, left Saturday morning...TO COME BACK TO NO BED MADE, DIRTY TOWELS AND another party of ours booked a room ONLY TO GET IN IT, WITH HIS CHILDREN TO A VERYYYYY NASTY ROOM!! WAS NOT CLEANED AT ALL, STUFF ON THE COUNTER, BEDS NOT MADE, SHEETS HAD STUFF ON THEM AND ITS 12 A.M THE SAME GIRL CAME DOWN WITH HER NASTY ATTITUDE AND SHOVED SOME KEYS IN HIS HAND FOR A NEW ROOM AND BASICALLY THREW SOME TOWELS IN OUR HAND!! YOU GET WHAT U PAY FOR.

My stay was good. Hotel was easy to find. The room was clean. The only issue I had was that the TV did not work. I was too tired to care and did not ask for assistance.

The first room had one cockroach but service was very generous and transferred me into a much better room on the second floor. I also loved the property being right next to the train tracks so you could see all trains going by right outside the window.

Visiting family and needed inexpensive and close by.

Bugs in the room broken items

Good

Booked a queen bedroom for 2 nights. Upon arrival I was given a room that was still occupied by another guest, when I was then switched to a second room it was found to also be occupied by another guest as well.

The front clerk was nice. The place itself was old, dirty and had roaches. I woke up at 3am with something black crawling on me under the covers. Pulled the bedding back to see a black thing running. Swiped it off the bed but didn't get back to sleep after that. There was a big roach crawli g up the shower

It as extremely filthy inside and out. The rooms were dirty, bathrooms falling apart and dirty..The lobby was extremely gross. I will never go here again.

Very nasty. Roaches everywhere- very ghetto!!

N/A

Place smelled like pet urine. Changed rooms and same problem. They refused to find a clean smelling room and asked me to check out. So I left early.

N/A

Worst experience ever! I booked a week, checked in, confirmed payment. Then advised elevator not working. Once at rm, door already open, does not close without force, reaked of smoke, deadbolt didn't lock. Informed employee of situation, they sd they will inform maintenance before they leave (7pm currently). 2nd employee steps in and offers another rm. I accept, deadbolt works but also stinks. I told myself its just 1 night although i booked a whole wk. I began to look for another place. After 30mn i could not tolerate the smell. Called the office and asked what are the procedures to cancel my booking since i was ready to leave and never have had to do this before. They advised i could cancel and be refunded. They had already charged my card for the whole week. This is also a 1st since all places i have stayed never charge my card until check out. I was ready to go, so i checked out, they informed me of my credit, i asked for a receipt, reviewed n noticed $60 was missing. They still charged me for the whole night after only spending less then half hr in a rm and another half hour trying to check in after the 1st rm issues. And after speaking with them about this situation and confirming they would fully refund. Only to say the system automatically does it based on time of check in. At this point i was ready to go. NEVER AGAIN...AVOID AT ALL COSTS. I was able to find a last min abnb for about $45 more a week d the place smelled brand new and fully furnished luxury apt nearby.

Was clean enough had small kitchenette. Smal fridge cupboard space. Shower no tub but this was a solo room one bed. Other rooms may have tub and shower.

I had a disappointing stay at this hotel. The room were dirty and clearly not well-maintained. To make matters worse, there was no elevator to the third floor, which made carrying luggage up the stairs a hassle. On top of that, the hotel offered zero amenities — no breakfast, no gym, not even basic toiletries. I wouldn’t recommend staying here unless you have no other option.

When we arrived at the hotel, they didn't have the double room we paid for. Instead, they wanted to offer a single room, 3 people e baby which meant that at midnight we had to look for another hotel.

I booked a room. When checking in he gave me a room number room 334. I took the stairs to the 3rd floor. When i found my room the door was ajar (slightly opened) the beds werent made and there was still urine in the toilet. My friend shut the door behind us not knowing there wasnt a door handle from the inside. We were locked inside. I tried the phone in the room to call the front desk and it wasnt working. I panicked. Luckily he had a tool in his nag to open the door or we wouldve bedn calling 911. The place was a lil shady. It was 3am i just needed to sleep. We went downstairs and the attendant gave us another room. I couldnt really sleep bcz i thought someone was gonna come in the room. Oh. The elevator wasnt workimg either. There was clothes in the hallway i just didnt feel safe.

The room i was in did not have a trash can and the water pressure in the shower couldn't rinse the dust off a table but it was a nice stay though.

Never was able to stay due to hotels.com steady giving me the run around.

Rooms were spacious, but curtains didnt close properly, roms smelled of cigarette, had to reset my card key several times for one room and once for the other, one room's beds matresses were lumpy and uncomfortable, the other was ok. Toilet was not flushing properly on one room and was unflushed when we checked in, as a result the room smelled of poop, not pleasing at all. on the up side, the staff was friendly.

Awesome

I dont even know where to begin. I killed about 4 cockroaches, the whole room felt dirty and outdated, the shower water barey came out, and i seen some stains on the towels. I will not be back or recommend to anyone.

The room was ok the first night but the second night we was bambarded with roaches everywhere.

I would come back i love it

My room had roach and the vent thing in bathroom was hanging about to fall off . Light switch by the bed didn't work. Stain on the carpet. The television remote didn't work for the tv and the elevator wasn't working. This place need to be remodel

It was a bare bones hotel with barking dogs

They didn’t have staff available over check in after 10pm. They have a phone to call customer services to then call the attendee. It was very u profesional and I’m still waiting to get a room.

Great stay no issues

ROACHES !!!! That’s all I can say, ROACHES !!!! The worst place ever and I had the hardest time getting my money back due to the travel service said the hotel had to do it and the hotel said the travel service had to! They played the game of blame each other to attempt not to give me my money back !

Rooms were dirty. Dead crickets all over the room. Also found a cockroach on one of the beds the last day.

This was the worse place I have ever stayed in never again

Our room was not smoke free, cleaned or bug free.

Great place to stay

Ok for economy travelers

The room smelt of black mold, sure enough went in the bathroom and the ceiling was covered

The staff was really nice and welcoming, however the room was definitely not clean, there was multiple roaches and dead bugs on the floors, and past guests stuff under the bed. The toilet also doesn’t work very well

nice service but dirty rooms loud noises

We went during the Formula 1 event . We had booked our reservation ahead of time . When we showed up to check in at 7:00PM they said that our reservation had been cancelled. They cancelled our reservation to sell it to someone else for a higher price . I’ve been reading the reviews and it’s something they constantly do. The hotel was filthy , the screens torn as you enter the building on the second level . I was so disappointed because he had to pay triple the price for a last minute stay . Stay away from this unethical, filthy place !

Roaches had reserved the room already. After meeting 5 roaches, I had to leave. So gross and absolutely frustrating. They are understaffed so I don't blame the front desk person... but a room should never be that gross.

Good spot

Trash and refused to give refund and I only stayed 1 night out of 5

need to improve room services

I paid for a room with TV. Didn’t get compensation !! Hotel Not clean !!! Will never stay there again !!!

Where do I start....First, I was not informed that T.Vs were not working till after I checked in. My room had a terrible smell. There were dead crickets and roaches. My phone did not work. Worst stay I have ever had. Look elsewhere.

y