Candlewood Suites Austin-Round Rock by IHG

🤔

Great stay very helpful staff. Rooms big. Chairs comfortable. Good location.

Pleasant

The room was lovely however could do with and quiet bit of noise close to freeway

Was in a good spot Crickets in room

Superb

Was perfect for what I needed. I was gone during the whole days I was there and it was perfect to be able to make breakfasts and dinners so I didn’t have to eat out all the time. Room was cozy and felt nice. Would def stay here again if need be.

Stayed for a little over a week and rooms are spacious, beds are comfy, and staff is very friendly. Having a kitchen area in the room (including a full size fridge) really helps with those longer stays.

Exceptional

Nothing Everything

Nothing Everything

Clean hotel, clean room, hot water, cozy bed, super quiet. Definitely recommend

This was the worst hotel experience ever. The saying you get what you pay for was proved true! Although the price was cheap. Everything else showed why! Upon checking in the representative at the desk left me and another guest standing at the front desk waiting for over five minutes while he was outside on his smoking break. Then while he checked me in at least 3-4 guest there had to come down to get him to reprogram their room keys. After I checked in I returned to! The hallway of the floors I stayed on smelled like an unkept nursing home. The freezer in my room was flooded with ice because they don’t check the rooms daily! The air conditioner and the thermostat are on two different zones (never got cooler than 76 degrees in 90 degree weather). The bathroom sink water never got hot. The shower knob was broken, and to top it all off. No one informs you that you have to request room cleaning. Housekeeping went in my room to address the icemaker moved furniture and trash cans around however they didn’t pick up dirty towels or empty the trash cans and tracked dirt from their shoes on the floor and left it there. When I asked why all of this was not done after me being gone all day, that’s when they informed me you must request that service. With housekeeping gone for the night they asked if I needed more towels and then requested I come to the front desk to get them! BYPASS THIS HOTEL AND STAY AT THE MOTEL 6 I’m almost certain you’ll receive the same service for cheaper!

Great location!

The kitchen faucet was loose the tolliet was loose the bathroom know was loose the kids card constantly stopped working

I’ve some weeks staying in this hotel and always a good experience

Roaches in my room. So disgusting.

Very nice size room with a stovetop, dishwasher and nice size refrigerator.

Na

For the price this place is great. There is only one ice machine that is on the first floor. So that was inconvenient. Location is great - close to all the things you want to see and do. There was no continental breakfast but there is a "market place" to purchase drinks and food. But no hot meal type. Place is older so there is some wear and tear but overall a good place to stay.

Great hotel loved the kitchenette feature and loved that the guest laundry was complimentary would definitely stay again.

Had to sleep with lights on

The room was comfortable, the bed was soft, the A/C worked well, and having a kitchen was a nice bonus. There were some minor maintenance issues in room 313, including a loose bathroom door, rust on the bathroom fixtures, limited outlets, and a missing remote battery cover. The hotel layout also means a long walk if your room is far from the elevator. Parking could also be better. The lot only has one entrance/exit, parking in front is limited, and the parking area toward the back felt a little sketchy and less comfortable to use, especially later in the day. Unfortunately, the biggest issue was the hot water. Even after letting the shower run for quite a while, the water never got beyond lukewarm. Most of the smaller issues I could overlook, but not being able to take a hot shower or bath was the dealbreaker. Because I travel to Round Rock every week, this could have been a good regular option for me. I wouldn't completely rule it out and would give the hotel another chance if the hot water issue was addressed. As it stands, though, I wouldn't stay again unless I knew that issue had been fixed.

Clean room! Great kitchen set up. The gym needs to be maintained better and the key cards kept getting deactivated on their own. Other then that it was a great place to stay

Staff friendly, very clean room

No breakfast available Great

No breakfast available Great

The staff was friendly and our stay was very pleasant.

Had a bug crawl on me while I was sleeping, I was on the 2nd floor. I did not mention anything to the staff, because my schedule didn’t allow for deviations, and I didn’t have time.

Property is conveniently located. Rpom was spacious and comfortable. Staff is friendly and helpful. Very reasonable room rates. Property is a bit aged, but very clean and well maintained. Would definitely recommend.

Stuff was broken in the room no pool no breakfast asked for more towels never received them asked for the extra bed that was told they had when reserving the room they didn’t have it so my stay was 1 star outta 5 stars

Enjoyed the convenience to downtown area. The suite style rooms and all of the kitchen amenities.

Staff was super nice and informative. Room was clean upon arrival.

The room had a really bad order

I love that the washer and dryer were free! Clean room and staff was always helpful

The staff here was wonderful, unfortunately they were working in an extremely hot lounge area with no air conditioning. The faucet in my tub was broken off the wall, the fan in the bathroom screeched so loud it couldn't be used, and the couch and chair in the room were filthy. Paid way too much for far too little here.

Stay often and will stay again

All of the front desk staff, especially Joseph, who actively consulted with his peers to reconcile my records for an improved stay. Daily checks to assess my comfort level was a plus. The laundry venue at a complimentary rate was an actual surprise! Thank you so much IHG. Candleepod. N/A

All of the front desk staff, especially Joseph, who actively consulted with his peers to reconcile my records for an improved stay. Daily checks to assess my comfort level was a plus. The laundry venue at a complimentary rate was an actual surprise! Thank you so much IHG. Candleepod. N/A

Location Broken shower, loud fridge, ac issue

Location Broken shower, loud fridge, ac issue

Rooms were clean very quiet and had good amenities. Plenty of parking.

Many long-term guests.

Clean room, comfortable beds, great kitchen amenities, great price

I think everything went well. Everything worked. The service was good and suitable.

They had a roach problem and outside smelled like gasoline

Superb

The only thing we liked was the location. No hair dryer had to ask for clean towels and sheets/towels were not changed daily. We stayed 4 days and the sheets were not changed until the third day. We think that sheets had been from previous customers because when sheets changed on third day, they felt crisp compared to the sheets on first day kind of damp cool. Will not stay there next time if there is a next time.

Passable

It was great room exactly what I booked and great area and also staff was friendly and helpful

N/A

Very nice stay - room was great.

The property was not clean. The room smelled.

Wonderful condo-very comfortable &had bye needed. We loved the porch looking out at the ocean.

Nothing Everthing was horrible

Nothing Everthing was horrible

Ok

Room was never cleaned, found a used condom under the bed and insects. The mattress must be super old since I duck into a hole in the center which hurt my back and led to terrible sleep. Woke up on Monday morning to some one blaring music so loud that the glass in the kitchen area started to rattle which woke my girlfriend and I up. We immediately left.

There was a spot on the floor and on the chair. The toilet kept running so I did not feel safe flushing it. The front desk guys were unprofessional (they did not give me the spiel about the WiFi code). The ad also indicated vegetarian breakfast when there was none. You definitely need a car because nothing around there is walkable.

The room had a terrible smell and the window was open to try to fix. After 30 min, I couldn’t stay in the room so I went to front desk and checked out requesting reimbursement for charges.

The room had a terrible smell and the window was open to try to fix. After 30 min, I couldn’t stay in the room so I went to front desk and checked out requesting reimbursement for charges.

Everything was good about our visit only thing I would say would be the smell of the room make

This has been one of the worst hotel experiences I’ve ever had. The room had only 1 towel and a almost finished roll of toilet paper. When I asked for more. They literally told me they could give me the towels but were not sure if they had toilet paper. The next day someone was trying to get into our room. They had given our room to someone else. There was only wall outlet working. I do not recommend.

Everyone was great

The room was not very clean, the shower was dirty and the drain was clogged and drained very slowly. The shower control does not operate very well and the water pressure is low. During my stay i requested my room to be serviced with clean sheets and clean towels. This did not get done.

Everything was awesome i would definitely recommend

The blanket had blood on it. I think they don't wash it well. They have coffee but only 2 sachets of sugar. The bathroom has mold. They only gave you two towels for two nights. But the ladies at the front desk are nice.

The side door handle was broken, so we can walk out but not get back in. Also, the lighting in the kitchen part of the room was dimmed. Maybe just make it brighter in the hotel room

Clean room

The carpet and furniture were nasty and worn out. I was afraid to walk barefoot on the carpet. The hotel needs an update and deep cleaning.

Staff are friendly , room is big , clean

Let me tell you, you paid what you paid for. When i walked to my checked in room. It looked clean. But once I started to cook my dinner in the microwave. The roaches explode from all over the kichen area. The desk I used i have to keep wiping because of the small roches. The when i laid down I started to feel something crawing on me and bit me. Found a flea. I thought i picked it up outside because its pet friendly hotel. NEXT NIGHT. I layed down for a min then boom. I removed the sheets and fleas all over me.. the room was infested with fleas. Contacted the front desk and suggested a solution. Lady at the desk said she will contact the management and go from there. Next day Nothing happened. I had to get my own sheets and replace them my self. I dont recommend really coming here unless you need to.

Check in was very easy with pets

Worst ever place. Cockroaches, phone didnt work, coffe pot missing cupboards falling apart, smelled sour. Never again

Lobby smelled horrible attendant gave me a room i believe was being used cause the key card worked but the deadbolt was locked on the door so im guessing the room was in use once we got into another room tvs were basic they were not smart tvs mold by the a/c vent the layout of the room was nice

Room for improvement

Hotel and room was very nice. Our room was spacious. The only thing is it is right by I-35. I was awakened a few times by cars passing by on the freeway. It can be a problem for light sleepers.

We came here to stay during preparation for our son's medical procedure. On the day we checked in, the elevator didn't work until tomorrow, so we had issues getting on the third floor with the kids and all the stuff we had brought. Spider nets and dust are all over the lobby lights and walls. The apartment was spacious but extremely dirty (our kids' feet were black after walking barefoot for an hour). The microwave was not working, the internet was slow, and Smart TV could not be connected, so I had to use my own hotspot for it. Service was really nice, employees were so kind, but sometimes there is not much they can do with the hotel being in this bad condition... Generally very bad experience!

The room was run down.

Did not give room service the 3 days I asked, they were all different employees too. Ethernet port didn't work even though I went and asked if it was working and they said it did.

good stay for the price. nice room with desk and kitchen

All was good, except room was not ready at check-in time. I had to wait almost am hour to get my room.

Yes they welcome pet. Parking safe

Overall, not great but not awful. We were in Austin for F1 so paid like double for the room (hotels were sold out). Hotel says smoke free but rugs don't smell great. Hotel is old. Beds are full size - not queen size. I wouldn't stay there again. If we do F1 again, we'll book a hotel well in advance.

Everything was great!

Staff and parking were good.

First night, I was given a room on the first floor to accommodate myself, grandchild and mother who is wheelchair bound. However the gentleman forgot to put that the room was taken and we were woken up at 3 am by staff trying to get into the room. Knowing I had already booked a return visit I asked for the same room and was told they would reserve it. When we returned the room was already given to someone else. Clearly the employee could see that I had my mother in a wheelchair and I asked for a room on the first floor. She chose to give me a room on the second furthest away from the elevator. People were coming in a variety of times, We could hear the running and talking through the night well past 1:30am. This is not a place for families. This is more a place for long term rentals, workers who stay in various locations. The Candlewood we have near me is sooooo much nicer. I’m very disappointed in this location. If it wasn’t that I had already booked the return trip, I wouldn’t have stay a second time.

It was very clean and felt very safe

Perfect for us nice clean

Staff was amazing and very quiet atmosphere

Someone tried to enter our room at 6am while we were asleep stating that the lady who checked us in gave us the wrong room. I was awake for the rest of the day extremely tired

My husband I really enjoyed this place it was clean staff friendly room was perfect had everything you need in room pots pans dishes would recommend this place 100 percent thank u

I like it so good I'm booking a 2 week stay in September good job see u in a few weeks

The room was spacious and clean. From our room we could hear every movement in the hall and could hear a dog barking from a couple rooms over. The property appeared to be kept up nice and safe.

Certainly not what we expected. The double suite was not enough for 6 people despite it saying there would be more than enough room. We had to get another room last minute. We did it through hotels.com and had gone back down only to find out the room we got/let us reserve wasnt available. The only other was smaller beds and $46 extra! Even though we listed 6 of us we couldnt get more than 4 towels, we had to go buy a set. The bathrooms had mold on the ceilings and one bed had sheets with blood stains. We were given another sheet set to change ourselves. Both rooms had an odd oder to them & had a few scattered roaches.

I will not book here again

Only thing I had a problem with was outside noise and upstairs people stomping nonstop after hours

Water fountain in gym was broken. No USB charging outlets in room. Noisy on freeway side. Dark spots in parking lot. Unmotivated staff.

Nothing wrong

It’s been great

I was very satisfied staff was nice and friendly. Room was clean hotel was clean quiet. I will book a stay again

I enjoyed my stay with my family. It met all my prerequisites. The suites were a fairly big and nice. The only downfall was that the stove did not work and it had a weird smell but not a dealbreaker. Overall I rate it an 8/10.

The hotel had a funny smell and the hallways were even worse. The room itself wasn't bad but we did not get but 4-5 spins worth of toilet paper. I called the front desk and was told thst I would have to go downstairs to go get a new roll. I didn't have a chance to check out the pool so I can't comment on that. Over all, I was dissatisfied with the stay. Never again.

The front desk,staff was excellent, but it was an older building and the room wasn’t as clean as it should’ve been before and the counters sticky.

Thank you guys

Not well cleaned

Employee leaving room as we got to door just smiles and walks on down the hallway

Place is just meh. Nothing that good, nothing that bad.

It was not the cleanest room and the toilet was stopped up and tub did not drain well.

I was not able to use the room. My trip was canceled by my company at the last minute. Terms of reservation did not allow me to cancel the room. Therfore, I can not comment on the canceled stay

Easy getting too and checking in.

Staff was friendly and property was clean. Property seemed a little dated.

The front desk people were very helpful. Good points to them. The rooms are rundown. Missing Items like soap, toilet paper. I had to be given another room because the TV did not work properly. The phone did not work either. The whole place looks rundown. The location is good.

Loved it here

Could hear the child next door crying and running

Good size room. The bed could be a little bigger, seems more like a full instead of a queen. Reasonable nightly rate. I like that the room has shampoo, conditioner, body wash, hand soap and lotion.

Very convenient location and very friendly staff.

It needs to be updated. The drapes had holes in them and were dirty. The pull out sofa mattress had holes in it. The shower also didn’t work. The water just trickled out. The reason we went with Candlewood suites was because we stayed in a couple of them in Texas and they were spotless and they also had a recliner chair that my husband loved. He’s had numerous back surgeries and needs to sleep in a recliner. He said the recliner was quite comfortable.

Average hotel. Had higher hopes from reviews. Not bad but not great just ok. Halls smelled weird and not good. Room was ok. Very Strive for Mediocrity type place.