Candlewood Suites Austin-Round Rock by IHG

The staff was friendly and our stay was very pleasant.

Had a bug crawl on me while I was sleeping, I was on the 2nd floor. I did not mention anything to the staff, because my schedule didn’t allow for deviations, and I didn’t have time.

Property is conveniently located. Rpom was spacious and comfortable. Staff is friendly and helpful. Very reasonable room rates. Property is a bit aged, but very clean and well maintained. Would definitely recommend.

Stuff was broken in the room no pool no breakfast asked for more towels never received them asked for the extra bed that was told they had when reserving the room they didn’t have it so my stay was 1 star outta 5 stars

Enjoyed the convenience to downtown area. The suite style rooms and all of the kitchen amenities.

Staff was super nice and informative. Room was clean upon arrival.

The room had a really bad order

I love that the washer and dryer were free! Clean room and staff was always helpful

The staff here was wonderful, unfortunately they were working in an extremely hot lounge area with no air conditioning. The faucet in my tub was broken off the wall, the fan in the bathroom screeched so loud it couldn't be used, and the couch and chair in the room were filthy. Paid way too much for far too little here.

Stay often and will stay again

All of the front desk staff, especially Joseph, who actively consulted with his peers to reconcile my records for an improved stay. Daily checks to assess my comfort level was a plus. The laundry venue at a complimentary rate was an actual surprise! Thank you so much IHG. Candleepod. N/A

All of the front desk staff, especially Joseph, who actively consulted with his peers to reconcile my records for an improved stay. Daily checks to assess my comfort level was a plus. The laundry venue at a complimentary rate was an actual surprise! Thank you so much IHG. Candleepod. N/A

Location Broken shower, loud fridge, ac issue

Location Broken shower, loud fridge, ac issue

Rooms were clean very quiet and had good amenities. Plenty of parking.

Many long-term guests.

Clean room, comfortable beds, great kitchen amenities, great price

I think everything went well. Everything worked. The service was good and suitable.

They had a roach problem and outside smelled like gasoline

Superb

The only thing we liked was the location. No hair dryer had to ask for clean towels and sheets/towels were not changed daily. We stayed 4 days and the sheets were not changed until the third day. We think that sheets had been from previous customers because when sheets changed on third day, they felt crisp compared to the sheets on first day kind of damp cool. Will not stay there next time if there is a next time.

Passable

It was great room exactly what I booked and great area and also staff was friendly and helpful

N/A

Very nice stay - room was great.

The property was not clean. The room smelled.

Wonderful condo-very comfortable &had bye needed. We loved the porch looking out at the ocean.

Nothing Everthing was horrible

Nothing Everthing was horrible

Ok

Room was never cleaned, found a used condom under the bed and insects. The mattress must be super old since I duck into a hole in the center which hurt my back and led to terrible sleep. Woke up on Monday morning to some one blaring music so loud that the glass in the kitchen area started to rattle which woke my girlfriend and I up. We immediately left.

There was a spot on the floor and on the chair. The toilet kept running so I did not feel safe flushing it. The front desk guys were unprofessional (they did not give me the spiel about the WiFi code). The ad also indicated vegetarian breakfast when there was none. You definitely need a car because nothing around there is walkable.

The room had a terrible smell and the window was open to try to fix. After 30 min, I couldn’t stay in the room so I went to front desk and checked out requesting reimbursement for charges.

The room had a terrible smell and the window was open to try to fix. After 30 min, I couldn’t stay in the room so I went to front desk and checked out requesting reimbursement for charges.

Everything was good about our visit only thing I would say would be the smell of the room make

This has been one of the worst hotel experiences I’ve ever had. The room had only 1 towel and a almost finished roll of toilet paper. When I asked for more. They literally told me they could give me the towels but were not sure if they had toilet paper. The next day someone was trying to get into our room. They had given our room to someone else. There was only wall outlet working. I do not recommend.

Everyone was great

The room was not very clean, the shower was dirty and the drain was clogged and drained very slowly. The shower control does not operate very well and the water pressure is low. During my stay i requested my room to be serviced with clean sheets and clean towels. This did not get done.

Everything was awesome i would definitely recommend

The blanket had blood on it. I think they don't wash it well. They have coffee but only 2 sachets of sugar. The bathroom has mold. They only gave you two towels for two nights. But the ladies at the front desk are nice.

The side door handle was broken, so we can walk out but not get back in. Also, the lighting in the kitchen part of the room was dimmed. Maybe just make it brighter in the hotel room

Clean room

Disappointing

The carpet and furniture were nasty and worn out. I was afraid to walk barefoot on the carpet. The hotel needs an update and deep cleaning.

Staff are friendly , room is big , clean

No

The staff was amazing they were very respectful and nice The door wouldn’t open, the handle was fallin off. The toilet was runnin The Whole time I stayed there. The bathroom tub floor was very uneven like it was broken underneath it.

The staff was amazing they were very respectful and nice The door wouldn’t open, the handle was fallin off. The toilet was runnin The Whole time I stayed there. The bathroom tub floor was very uneven like it was broken underneath it.

Pleasant

Room wasn't ready when we got there at 4:15. We waited over 2 hours for our room to be ready. Even at that point, there were issues with our reservation. According to hotel, our payment had not gone through even though I had email confirmation through booking.com that it had, and also bank statement confirmation that the payment had been successful. To be fair, we were eventually given a room with 2 full beds when our reservation was just for a room with 1 queen bed. It was very obvious that the front desk worker was extremely overwhelmed and it seemed like the hotel was short-staffed. Also, the shower in our room did not work. Upon checkout, the payment issue was still unresolved and they said they would reach out to us at a later date.

They were able fix the issue of being double charged. The room I originally booked wasn’t available so I was given two full instead of queens. I found dead roaches and bugs between the bed and wall. The towels were stained.

I had a great experience at this hotel. The room was clean, comfortable, and well-equipped. The staff was friendly and professional, and they made sure I had everything I needed for a pleasant stay. I especially appreciated the quiet atmosphere and convenient location. I’d definitely stay here again

Let me tell you, you paid what you paid for. When i walked to my checked in room. It looked clean. But once I started to cook my dinner in the microwave. The roaches explode from all over the kichen area. The desk I used i have to keep wiping because of the small roches. The when i laid down I started to feel something crawing on me and bit me. Found a flea. I thought i picked it up outside because its pet friendly hotel. NEXT NIGHT. I layed down for a min then boom. I removed the sheets and fleas all over me.. the room was infested with fleas. Contacted the front desk and suggested a solution. Lady at the desk said she will contact the management and go from there. Next day Nothing happened. I had to get my own sheets and replace them my self. I dont recommend really coming here unless you need to.

Check in was very easy with pets

Worst ever place. Cockroaches, phone didnt work, coffe pot missing cupboards falling apart, smelled sour. Never again

Lobby smelled horrible attendant gave me a room i believe was being used cause the key card worked but the deadbolt was locked on the door so im guessing the room was in use once we got into another room tvs were basic they were not smart tvs mold by the a/c vent the layout of the room was nice

Room for improvement

Hotel and room was very nice. Our room was spacious. The only thing is it is right by I-35. I was awakened a few times by cars passing by on the freeway. It can be a problem for light sleepers.

We came here to stay during preparation for our son's medical procedure. On the day we checked in, the elevator didn't work until tomorrow, so we had issues getting on the third floor with the kids and all the stuff we had brought. Spider nets and dust are all over the lobby lights and walls. The apartment was spacious but extremely dirty (our kids' feet were black after walking barefoot for an hour). The microwave was not working, the internet was slow, and Smart TV could not be connected, so I had to use my own hotspot for it. Service was really nice, employees were so kind, but sometimes there is not much they can do with the hotel being in this bad condition... Generally very bad experience!

The room was run down.

Did not give room service the 3 days I asked, they were all different employees too. Ethernet port didn't work even though I went and asked if it was working and they said it did.

good stay for the price. nice room with desk and kitchen

All was good, except room was not ready at check-in time. I had to wait almost am hour to get my room.

Yes they welcome pet. Parking safe

Overall, not great but not awful. We were in Austin for F1 so paid like double for the room (hotels were sold out). Hotel says smoke free but rugs don't smell great. Hotel is old. Beds are full size - not queen size. I wouldn't stay there again. If we do F1 again, we'll book a hotel well in advance.

Everything was great!

Staff and parking were good.

First night, I was given a room on the first floor to accommodate myself, grandchild and mother who is wheelchair bound. However the gentleman forgot to put that the room was taken and we were woken up at 3 am by staff trying to get into the room. Knowing I had already booked a return visit I asked for the same room and was told they would reserve it. When we returned the room was already given to someone else. Clearly the employee could see that I had my mother in a wheelchair and I asked for a room on the first floor. She chose to give me a room on the second furthest away from the elevator. People were coming in a variety of times, We could hear the running and talking through the night well past 1:30am. This is not a place for families. This is more a place for long term rentals, workers who stay in various locations. The Candlewood we have near me is sooooo much nicer. I’m very disappointed in this location. If it wasn’t that I had already booked the return trip, I wouldn’t have stay a second time.

It was very clean and felt very safe

Perfect for us nice clean

Staff was amazing and very quiet atmosphere

Someone tried to enter our room at 6am while we were asleep stating that the lady who checked us in gave us the wrong room. I was awake for the rest of the day extremely tired

My husband I really enjoyed this place it was clean staff friendly room was perfect had everything you need in room pots pans dishes would recommend this place 100 percent thank u

I like it so good I'm booking a 2 week stay in September good job see u in a few weeks

The room was spacious and clean. From our room we could hear every movement in the hall and could hear a dog barking from a couple rooms over. The property appeared to be kept up nice and safe.

Certainly not what we expected. The double suite was not enough for 6 people despite it saying there would be more than enough room. We had to get another room last minute. We did it through hotels.com and had gone back down only to find out the room we got/let us reserve wasnt available. The only other was smaller beds and $46 extra! Even though we listed 6 of us we couldnt get more than 4 towels, we had to go buy a set. The bathrooms had mold on the ceilings and one bed had sheets with blood stains. We were given another sheet set to change ourselves. Both rooms had an odd oder to them & had a few scattered roaches.

I will not book here again

Only thing I had a problem with was outside noise and upstairs people stomping nonstop after hours

Water fountain in gym was broken. No USB charging outlets in room. Noisy on freeway side. Dark spots in parking lot. Unmotivated staff.

Nothing wrong

It’s been great

I was very satisfied staff was nice and friendly. Room was clean hotel was clean quiet. I will book a stay again

I enjoyed my stay with my family. It met all my prerequisites. The suites were a fairly big and nice. The only downfall was that the stove did not work and it had a weird smell but not a dealbreaker. Overall I rate it an 8/10.

The hotel had a funny smell and the hallways were even worse. The room itself wasn't bad but we did not get but 4-5 spins worth of toilet paper. I called the front desk and was told thst I would have to go downstairs to go get a new roll. I didn't have a chance to check out the pool so I can't comment on that. Over all, I was dissatisfied with the stay. Never again.

The front desk,staff was excellent, but it was an older building and the room wasn’t as clean as it should’ve been before and the counters sticky.

Thank you guys

Not well cleaned

Employee leaving room as we got to door just smiles and walks on down the hallway

Place is just meh. Nothing that good, nothing that bad.

It was not the cleanest room and the toilet was stopped up and tub did not drain well.

I was not able to use the room. My trip was canceled by my company at the last minute. Terms of reservation did not allow me to cancel the room. Therfore, I can not comment on the canceled stay

Easy getting too and checking in.

Staff was friendly and property was clean. Property seemed a little dated.

The front desk people were very helpful. Good points to them. The rooms are rundown. Missing Items like soap, toilet paper. I had to be given another room because the TV did not work properly. The phone did not work either. The whole place looks rundown. The location is good.

Loved it here

Could hear the child next door crying and running

Good size room. The bed could be a little bigger, seems more like a full instead of a queen. Reasonable nightly rate. I like that the room has shampoo, conditioner, body wash, hand soap and lotion.

Very convenient location and very friendly staff.

It needs to be updated. The drapes had holes in them and were dirty. The pull out sofa mattress had holes in it. The shower also didn’t work. The water just trickled out. The reason we went with Candlewood suites was because we stayed in a couple of them in Texas and they were spotless and they also had a recliner chair that my husband loved. He’s had numerous back surgeries and needs to sleep in a recliner. He said the recliner was quite comfortable.

Average hotel. Had higher hopes from reviews. Not bad but not great just ok. Halls smelled weird and not good. Room was ok. Very Strive for Mediocrity type place.

Check in was easy. Our room was clean and cool. The halls were quiet. The stairs were carpeted and cushioned so the noise was non existent.

Property is perfect location for us out of towners wanting to enjoy the downtown Round Rock nightlife. Uber ride just a $5 ride away plus the facility is nice and comfortable to get rested up.

I booked for 2 adults, was one set of towels in the bathroom. I requested a queen bed but was given a ton with 2 double beds. The sink and the shower were both clogged. Unpleasant odor

Easy to find-great price for a separate bedroom. A real suite, not a single room labeled as such.

Front dest attendant was unhelpful, unfriendly, seemed bothered being there. AC wasn't working in room, elevator was slower than usual.

There was a sticky spot in our floor and two of us had to use the same two towels all 3 days we were there. It would have been nice to have more than two bath towels for two people for 3 days.

A/C didn’t work. Stuck on 78 and set on 68. Faucet for the bath was about to fall off. Most lamps didn’t even turn on. Seems like they just painted over a old hotel. For the same price you could find somewhere way better to stay.

Nice place.

room was absolutely dirty, wasn’t the right room to begin with

Like the kitchen and location.

At arrival they could not find my room so they had to get a manager there and they did not give me the bedroom i had booked because they said they were already full. My sister and i both did reservations before arriving and they had canceled hers without letting her know. There were also 2 men there, who i believe were family of the manager because they were grabbing items from the "store" they have available and did not pay for the items they took. The showers were horrible, they had paste on them from where they "fixed" it. The water was not very hot, and the faucet would've fell off if I would've kept using it. In the morning, while we were still sleeping the janitor walked into our room! Horrible experience. Do not recommend.

Moustaffa and the entire staff were friendly, helpful and supportive. I’ll surely be back😉😎

The property is infested with roaches many of the rooms have non-functioning air conditioning and they do not clean the rooms was there for a week and the only thing I was able to get was clean towels that I had to recycle through the front desk myself the facilities are poor as well they have laundry on site where the dryers do not work.

It was old and dirty. Dishwasher was filled with every dish, used and with food caked on food. I don’t mind old and dirty but not for this price.

Overall it was good for the price. Only issues were distance to elevator and bathtub fixture broke off when i tried to use it. Im pretty handy so not a big deal.

Bed was comfortable.

The elevator is in need of repair as it makes an amazing amount of noise when in it. The office chairs in both rooms require replacement as the cushions are just old and you feel the metal bracing. The hotel is very clean and the associates very nice. Some money needs to be invested to bring it up to the standard Candlewood is known for.

I stayed at this place based on the “star” rating…dont be fooled, it sucks! The elevator was broken for two days, the towels had stains, an iron but no ironing board in the room, one side of each of the queen beds was literally up against the wall, way over priced. There are plenty of other places to stay in the area, do yourself a favor and choose one of them!

The air filter for our A/C unit clearly hadnt been cleaned in years. I have a picture if needed. Front of house staff was a mixed bag. Some were really pleasant and others seemed like they didnt want to be bothered. Bed was uncomfortable. Bathroom was pretty nice and kitchen in suite was solid though.