SpringHill Suites by Marriott Dallas Rockwall

As soon as I walked in, I was greeted. The young ladies at the front desk were pleasant to talk to. They assisted me with where my room was located and their breakfast time frame.

Easy parking but not enough staff. Room was clean and easy to access.

Clean room, breakfast was a little lacking at 8:30 am on a Sunday but overall good hotel

Clean rooms, staff was super friendly and accommodating and I loved their Texas shaped waffles ! My favorite part of breakfast. It’s also walking distance from a shopping center with plenty of restaurants. Spent a lot of time walking around the shopping center to get some steps in. Shopping center was in front of the lake so it was peaceful walking around the center in the morning.

The rooms were really spacious and clean. The beds were comfortable. The location was lovely just short stroll to the waterfront that has bars and restaurants. Nothing

The front desk lady checking in was a bit rude but there were lots of kids in the lobby. She may have been overstimulated.

Not at all

Staff was super friendly. I think the ac unit isn’t cleaned regularly, I felt stuffy and congested every night I slept. Breakfast wasn’t appetizing.

The overall stay was ok. We stayed 3 nights, 3 people. The first day we were gone most of the day. When we returned the room had not been touched. Beds were not made, no fresh towels. Tried to call front desk. Phone did not work. So I go the the front desk and tell the person on duty. She told someone would come and take care of it. So about 15 min. Later someone from maint. Came to check out the phone problem and shortly after came the people to refresh the room. Second day we were gone most of the day. Came in around 7:00 pm and room had not been touched. Did not bother calling the front desk. Next morning when checking out I was ask how my stay was and I told her about the room. She told me they only clean the rooms every other day. This would have been nice to know before hand.

I loved everything. I love the size of the room. It’s perfect. I will be back.

Great place

Location Breakfast selection

Location Breakfast selection

Clean room, quiet.

Great!!! The was always someone at the desk and everyone was professional!

Near lake Cleanings

Near lake Cleanings

Bad

My stay was very nice! Breakfast was wonderful! I regret that it was advertised as if you had a view of the lake. You don't! The view was obstructed due to construction of a fairly new 5-story residential complex. Access to the Harbor was very convenient! I will be staying again!

The staff is amazing. The room was super clean. The location is great! Would definitely return here.

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Clean and quiet stay.

Just thought mattress was soft & didn’t sleep good. Friendly staff Nothing in particular

Nothing in particular

We tried to check in and were told that no rooms were available because of a housekeeping shortage. They sent us to another hotel and said that the stay would be free because of the trouble, but we were still charged for the stay.

Location

Location

Paid in advance to stay at this location this past Saturday, 08/29/2026. Arrive to check in around 5pm and was told we don’t have any rooms available because we have one person cleaning all the rooms due to staffing issues. Staff member stated it should not be long. I told staff member that’s fine because we were going to go hang out for a few hours at the Harbor anyway. 9pm, four hours later wife and I come back to get the keys to a room and we were told sorry we still have no rooms available but we are giving vouchers to another hotel across the highway. Hotel across the highway does not have easy access to the lake/harbor nor is it comparable. So I pay in advance for the available rooms that it allows me to book and expect to have the room I chosen but get turned away because you have no housekeepers which is unacceptable. Not even a hey we are sorry for the inconvenience or anything. Definitely not a good experience and I have stayed there several times before!

I loved everything from the breakfast to the room and how welcoming the staff is

Exceptional

The breakfast cleaning lady was rude. I didn’t appreciate the hostile alternation that she cause over a drink at 9:30a after I was told by the front desk breakfast time ended at 10a. Don’t think it was that big of a deal especially after I already had the drink in my hand. Very rude and uncalled for behavior!

Very nice roomy room, clean and quiet. Great location near lakefront Rockwall, movies, and nice restaurants.

The room was nice and suited our needs well. The location was perfect, with plenty of food options and entertainment nearby, including a movie theater, which made everything very convenient. The pool was a bit small and didn’t appear to be the clearest, and the breakfast was fairly average compared with other hotels I’ve stayed at that offered a wider selection. Overall, though, we had a good experience and I’d give our stay an 8.5/10.

Everything was great.

Exceptional

The elevators were constantly broke down and was unable to leave my floor because I rely on a wheelchair to get around and there was not a ground floor room available at booking.

The staff was very perfessonal The elevators were constantly broke down and was unable to leave my floor because I rely on a wheelchair to get around and there was not a ground floor room available at booking.

Beds were comfortable and clean room Everything was great.

This was our first time staying in this hotel.. it was clean, nice, quiet, and great location. Heather the front desk young lady was so helpful with dinner recommendations… and also the sweetest. Breakfast was good bacon is always a plus.

Exceptional

Clean Room, Pool, Lobby and Dining Area. Great Place

We were over booked on the hotel we booked and sent across town to a different hotel and downgraded us from the king suite to a double queen room.

I was pleased with this location. I would recommend it to anyone.

The hotel was nice and clean, friendly staff and breakfast was good, only issue was only one of the two elevators worked while I was there and it was frequently in use leading to you standing around waiting for the elevator a lot. I opted to just take the stairs most times if I wasn't carrying anything.

Little disappointed the room was t done our 2nd day had no clean towels or coffee pods. Other than that it was really a good stay thank you

All pork options for breakfast not equitable. Pool was locked when it was suppose to be open, pool water was oily. The hallway were dirty and full of trash from rooms everyday. Need better housekeeping. Housekeeping didn't come to my room one time, stayed there for 3 nights, no new towls or nothing. The workers were nice though!

The property is good but was totally disappointed by the staff attitude and almost 3 hours delay at our checking in. It was a protected reservation and was supposed to be a guaranteed one before arrival and check in.

The room was clean. I came on a weekend they had a kids basketball tournament. And the rooms were not clean. I had to wait an hour after check in for a room. One of the two elevators was not working and after a few hours the other was not working. We were on the four the floor. I have bad knees and no empathy whatsoever from staff. Maybe if I had of stayed a different weekend maybe it would have been better or if they had of been able to control the crowd.

The service and Internet is horrible here and the elevator was always out of service, waffle machine never worked, and the fire alarm was repeatedly triggered which also woke me and my family out of our sleep. It seemed to always be a problem during my stay.

The amenities 3/10 the pool is only big enough for a family at a time Location was great 10/10 The elevator stopped working while I was on it with other guests the emergency button didn’t work and no one answered and then it was out of order for a couple of hours and only one of 2 worked, then the fire alarm went off and staff was unorganized and seemed like they didn’t know what to do and were not able to guide guests.

Elevators were out and we were on the third floor. It was an ok stay.

Stay was amazing will come back

Breakfast was the standard fare, yet tasteful. Coffee was good and hot. Room and bathroom were comfortable and clean. Nice walking distance about 3-5 minutes from the harbor shops and Lake Ray Hubbard. Highly recommend doing that. Walking distance to eating. Air conditioner was louder than "white noise" limit to me. Overall a 4 stars because both elevators were out of order by the end of my stay.

It wasn't horrible and the rooms are nice but the pool is a joke! It is way smaller then what the picture online looks like. Also myself and my handicap parents had a room on the 3rd floor and we came back from dinner and both elevators were not working. Fortunately my son and DIL had a room on the 1st floor so we had to move everything from one room to the other because my mom uses a walker and could not get up 3 flights of stairs. The breakfast was ok but not enough room to sit. Staff was very nice though. But honestly if your looking for somewhere with a nice pool look elsewhere.

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Myself and 4 sisters stayed for a sisters weekend. We just discovered one of our sisters has been diagnosed with Alzheimers. Our stay was very special and we appreciate the Hotel.

We like the location, and how clean of the room. Will be back on our next visit.

Great hotel and accommodations

T

Clean room, friendly staff

Everything and everyone was excellent.

The elevators were not working. When I found out we were on the fourth floor, I asked for a room on the 1 st floor. The man said they didn’t have one cleaned. I am 72 years old seven months out from open heart surgery my husband 75 with bad knees. We were scheduled to stay 4 nights. We waited 4 hours to be called for a 1st floor room. When we checked back with him he was gone. The girl at the desk said the rooms were already taken

Everything was and always is good at this hotel.

Clean and friendly staff

The room is just a poor design period.

Staff was okay. Went to check in and waited an hr because rooms weren't clean. in my booking I requested a first or second story case of emergency since am in a knee brace I would not be able to take the stairs. A gentleman said he would take care of it and then a woman called me to check whom heard me tell the gentleman and told me I was on the 4th floor. I get in the room with my family for all to shower and we had 2 full sets of towels. My husband went down and was told they had none available so went the next morning and they gave me 2 pool towels and I responded with I small towels also. If your looking for a solo overnight fine but going with your family find somewhere else. Also our door had been chiseled in.

The staff were friendly, although the check-in manager could have probably done a little more to make it great. The room was very nice and clean. I was pleased with the design and layout. The breakfast was good, especially the bacon. All in all it was a nice stay, and if I were to stay in the area again, I'd likely stay here again.

Breakfast was awesome! One of the best breakfast at a hotel we’ve had!

Pool is small but overall the property is amazing and within walking distance of restaurants and a movie theatre

The staff was very helpful and pleasant. There was not an attitude checking in or checking out. Every staff member we ran into had a smile on their face. Breakfasts was plentiful and a great selection of foods.

Huge rooms. Very modern and comfortable in a great location for shopping and dining

Nice hotel

Very nice hotel, friendly staff well kept throughout the hotel, great location.

Room was clean and AC worked great! Awesome water pressure! Will be back!

Room was spacious and super clean. The sliding door on the bathroom was hard to close sometimes, so privacy was a bit of an issue. The AC goes on and off rather than regulating at a steady temp, so a bit annoying. Also, the elevator wasn’t working about half the time we were there. Breakfast and coffee good and fresh. Location unbeatable. Decent gym. Some staff great, others a little abrupt.

We were there a year ago and back again for a short Easter vacay. Always a good impression and a great service . Good complementary breakfast . Large room , comfortable mattress. Quiet facility for relaxing stay.

Good

Ideal location with walking access to numerous restaurants.

No coffee for guests except for 6:30-9:30; Room coffee was terrible.

Cockroach:(

Great place to stay with a beautiful plaza nearby. The pictures are a little deceptive, it wasn’t right on the water like it seemed, but it was just a couple minutes walk away. The breakfast was amazing too!

Yes parking was very easy

Had a great experience with my stay

The staff was amazing from check in to check out! Room was great!

Great Service

We had a wonderful stay at this hotel. The rooms were large and very comfortable, making them perfect for relaxing after a long day. A big plus was the on-site Tesla charging. Breakfast was delicious with a great variety. Would definitely stayhere again!

Very clean, friendly staff, and great location.

Yes Yes

Clean room, nice breakfast

Clean room.

Great experience

Excellent

Pleasant staff

Room was clean and large. Staff was friendly & courteous!

I will not stay at this hotel again!

Breakfast fresh, staff kind and welcoming

Rooms are always nice and clean. Great staff. The Harbor in walking distance. All around a great hotel!

Yes

Staff was amazing and the room was so clean!

Wonderful room, handy & comfy bar, nearby restaurants.

It’s beautiful and quiet good for morning walk stores very close

Yes

Breakfast was good and area around the hotel perfect! Beautiful view to the harbor in the plaza outside the theater (AMC) the fountain gorgeous. Great experience friendly staff

As a note, this room is labeled as “wheelchair friendly” but the room lights switch is next to the door, *very* far away from the bed. That’s so inconvenient for someone with a mobility disability.

View unimportant and the Breakfast is great for Breads. But eggs no, Bacon no, sausage no

Clean safe place to stay

Great stay

The rooms were spacious and very clean. The bed was super comfortable!

Staff was very nice. Room cleaning service was immaculate.

The lake harbour was gorgeous

Large room was great

Nice room and very clean. Thought the bathtub was going to be much bigger

Property situated at an amazing location. Staff were very friendly and helpful.

Great stay we loved it staff was awesome and we will denifitely be coming back

Big room great views and great breakfast

Very clean and quiet

Amazing people in the front desk super clean!!!

Great!

The location

Room was great. Clean, well maintained and comfortable. Excellent bathroom.