Inn of Rockwall

Checking. They wanted me to listen to some Spanish music. He stood there, staring at me and would not help holding his phone up to me. So I would have to listen or watch it. Would app turned around and walked off if I had not already made reservations

Tried to have coffee maker work but still not working after 1 week

Hotel Correct mais sans plus .

Old and floors are dirty. You get what you pay for

Na

You get what you pay for. Inexpensive, not to clean, grounds could use some work, but there was no problem getting fresh towels and coffee for the next day. I was only looking for a place to sleep for 3 nights, so it was okay.

Customer service was okay, just if your paying card make sure I don’t decline day shift man gets upset, had some issues with my room card not reading so he swapped my room for me, a little old school of a motel, everything was fairly clean aside from a few hairs in the shower, but oh well, beds where clean

Clean and comfortable

Refrigerated don't get cold

Toilet didn't work good

Positive was, despite being close to the interstate it was fairly quiet and the shower did work fairly well overall.

Dirty room . Bugs. Dirty sheets. Rude staff

so dirty, never again in all honesty

TV volume did not work tolit don't flush good

ONE PERSON in this location destroyed the reputation for everyone who's worked so hard to make this a really nice place. But read this as it is very relevant to anyone considering staying at the Inn of Rockwall: The clerk on duty, Sunday am, claimed he "couldn't find" my reservation after I'd been here several days and had rebooked without issue. I'd paid in advance several times and it had gone off without a hitch. This time, he refused to cooperate. He ruined the reputation

No thanks at all. Crickets everywhere .. dirty linen. Ghetto

The front office person is extremely disrespectful. Yelled at me multiple times and was over all absolutely disgusting with the way he treated my friend and I the guy that works overnights is extremely sweet but the guy that works during the day is very rude do not recommend the hotel at all there’s also nowhere to wash clothes and when asked the front desk just yelled at me

Great place to stay for the price

There were bloodstains on the bed, people rapping outside all night, and 1/4 of my gas was cifone from my truck.

My room was clean quiet and secure. I try to mind my own business. Bottom line I had no issues for $50 I thought it was a decent value.

Service was great I really enjoyed my stay would definitely book again.

Air conditioner was broke sheets were dirty and strong smell of marijuana throughout the property. I left and didn’t even bother for a refund

Lamp shade by the bed was just sat on top, ready to fall off in the middle of the night. Comforter had a cigarette burn, side of mattress looked like it had a large blood stain. Shower was atrocious, black mold and mildew all over, paint peeling due to no exhaust fan. Above the vanity was literally peeling and falling off. The entry door has such a huge gap around it you could see light all around it. Lastly, I went to leave the next morning, and there was what looked like a drugged woman sleeping in the hood of a Ford Escape. Front desk personnel was very rude when I called, and very rude when I went to check in. Ok for me to stay in for a night, not a place I'd take my family to.

Was pretty quite until dog barking in next room

Helpful staff

Quiet Needs some small refinements in the rooms.

the room was dirty to a point where I didn't even dare to take a shower.

Thank You

Floors/counters/shower/sink/toilet dirty upon arrival. Had to request new bedding and remake it ourselves as soon as we got to our room. Fridge was dirty - had mold/mildew in it. TV did not work / turned on but didn’t even go to a channel - just a blank screen. Went down to request 2 more bath towels (they were so tiny) & 2 extra pillows (room only had 2 pillows for a king bed) was told I couldn’t get more pillows and to come back in 30 min for the towels - mind you, it was already 10:30 pm.

Work trip. It was great for what I needed.

Gave us a room that had the door opened. The ac didn't work, then the front desk guy argued repeatedly with me and too over an hour to get a new room.

The bed was incredibly comfortable and the TV was a very nice size! However, cleanliness did not seem to be too high on the list. Sink and shower was wiped down but dirt and smears on doors and light switches and dust behind the door and around the toilet.. those things were pretty noticeable. We just needed a place to stay for two nights, and I would probably stay again.

don’t waste your time worst motel DFW

Owner is very rude property is very dirty!!! Everybody who works there is rude

Owner is rude and rooms are very dirty!!

It was well lit at night. I was scheduled for my C-section at five in the morning and the parking lot was not scary when I had to leave. I liked the property just needs a better cleaner.

The room was good enough.

Light switch inside the door did not work. Toilet was filthy with something nasty caked on the edge of the bowl. Coffee maker was broken - no coffee tray, no pot.

Over all was a decent stay

Always great to stay here

The staff was friendly easy to check in very convenient location the room was clean

The customer service needs work the staff I encountered while trying to get assistance was very rude and dismissive. I was told there were no more rooms available to get but when you go on the website there were still rooms up available.

the beds were comfy and the shower water pressure was pretty good

I have stayed here a couple of times. Never have had a problem. The baseboards in the bathroom were disgusting. There was hair in the tub. Looked liked the bathroom was not cleaned at all. The fridge looked like it had mold in it. I had to but clorox wipes and try to clean it myself since I had to store my 1 year old grandsons milk and fruit in it. Overall these were the only problems i had.

Room was very dirty, door to bathroom had a big hole, wall was disgusting, shower was very dirty, bed comforter had stains worst room I had ever seen.

The staff was informative and very accommodating. For the area, the Inn of Rockwall, is an understated Holiday Inn.

No, couples don't speak highly of this location. Employees were very difficult to understand and understood me even less. There was no fan in the bathroom, who does that! The beds were incorrect on the Expedia website, not the properties, it was correct. They didn't understand NO two adults can't sleep on a full or double bed, if they are all the same size like they kept repeating, then we won't fit on any of them. the pool was not working either!! It was a hot mess!! No carpet on the floors either like in the pictures.

The restroom was dirty didn't clean toilets I had to do it myself other then that it was okay

Enough for a passing hotel. The price is fine. But it lacks a lot of cleaning. The room smelled bad, it seemed that the sheets had not been changed we found hair in it, they smelled strange.

The facility is in poor shape and showing it's age. It was acceptably clean. You kind of get what you pay for with this one.

It’s an ok hotel.

I would give it one star. The tv was the best thing in room had premium channels. The room was a wreck bathroom door looked like a dog had went through it. Someone tagged the wall food stains on walls floor not cleaned I only stayed cause I had my own dog with me & no other motel rooms were available in the area. But I definitely wouldn’t stay there again!

It was right off the interstate It had room for my trailer

The bathroom was awful. Long black hairs in the shower, urine spots on the floor and toilet. The rack for the towels was partly torn from the wall and had toilet paper stuck in the holes in the wall. The sink had toothpaste and hair in it. The floors were sticky and had food on it. The worker in the front was not interested in helping the situation. The only reason i gave it 2 stars is because it was a fairly nice area. Sooo disappointed..

Staff came to my door at 9:30 am pounding on my door telling me it's 11am. That i need to go. I told her the time she said no it's 11! Very dirty room. Very disappointed and shocked for it being in Rockwall.

No good

No pool/COCKROACH INFESTATION/BULLET HOLES IN WALLS/BEDBUGS/RUDE STAFF

Bad idea for getting this hotel, dirty!!!!

Getting to the motel was difficult due to construction on the highway/service road

Person checking in was nice, room was cheap and place felt safe, but the room was disgustingly dirty! Seems like they only vaccum and pick up garbage. The bathroom probably hasn't been cleaned in months. Lamp shades were stained and moldy. Bathroom was moldy. There were stains on the bedskirt. Just overall filthy.

The bed had stains, walls & ceiling had spider webs and restroom floor had red liquid that looked like dried blood

The room floor not clean , bathroom not very clean

Good enough for the price

Muy buen servicio

No breakfast, rooms still need some renovations

Unfortunately the room looked like it hadn’t been cleaned before we arrived. There was hair all over the floor and in the bed.Even dog food on the bed. That’s not something any guest should walk into. This was one of the dirtiest rooms I’ve stayed in,Very disappointing experience. I would not recommend staying here unless cleanliness improves.

No comments this time

Room was spacious abut the air conditioner was for sure broken.

Fine for a night. Fridge and hair drying didn't work. There's bairly any light in the room. Perfectly fine if you're looking for a cheap place for the night.

Killed 2 cockroaches in the room. Black mold on bathroom ceiling. Didn't even end up staying.This place should not be on Expedia inventory. It's my first time ever having a horrible situation!

The lights were not working. I was giving a card that didn't work and was almost sent to the wrong room that was already occupied. Bed sheets had cigarette Burns in them.

Rooms weren’t as clean as I’d like but still very nice. Parking easy… staff were all pretty nice except owner was a lil cranky…but dont worry you only deal with him at check in… lol showers were good, and you have your own balcony …My fav part

This place was disgusting, dirty, and unprofessional staff. The worst of the worst will never return.

Clean rooms good prices and kocation is good too

Just common sense things was bad. Upon entering the room the light switch to the the left that should have turned a light on did nothing. Out of two bedside lamps and one desk lamp two of them the bulbs were gone. Upon turning the TV on, said the signal was blocked. Guy behind the desk, unblocked it. After he left, I tried to turn the channel and the remote wouldn't change the channel. It wouldn't respond whatsoever. The mattress had a spot in the middle of it where somebody had set and the mattress collapse down like a pothole in the middle of the bed. I did like the sliding glass doors on the shower though. Plenty of hot water. I don't understand why the maid don't just look over things like that checking the TV out and making sure all the lamps work. It's a no-brainer.

Clean room.. quiet neighbors… great price

We booked a handicapped accessible room because it is advertised on their website and it was not accessible at all. No ramp and the curb is so tall that my disabled friend had to get out of his chair and wrestle with it. The bathroom door was too narrow to fit a wheelchair and even if a wheelchair could get thru, the shower doors were too narrow to fit one. We told the front desk and asked for a suitable room and they said "No, this is the good one". There are only 2 wheelchair ramps on the whole building and they are at the back out of view. I specifically asked if we could have one of those rooms or one near and was told they were not available. Staff seemed annoyed by my presence and was unable to print a receipt. This place officially makes it into my top 5 of WORST HOTEL ROOMS I've ever stayed in over my entire life.

Pièce impeccable

Not bad for the price.

Ropm was good but tv acted up

The price.. very doable for someone that is just trying to get away for the weekend I still had to clean it.. it was icky

Staff was courteous great room for the price the only negative to me was the big spider web in the corner of the room near window other than that it was fine would stay again

I liked the price for a nights stay I didn't like the black stuff in the shower, or the hairs I found on the toilet, I went and bought cleaning supplies to clean it myself.. And I didn't like that I found burn holes in the bedding, I went and bought some from the Walmart down the street, I wasn't expecting a 5 star experience but the noisy neighbors that screamed super loudly made it a bit hard to sleep and the kids that screamed while running away from each other so loud I thought there was actually an emergency and jumped out of bed while I was asleep.. they lived there..

could be cleaner and updated

Yes

The room and bathroom was very dirty and gross. The tv didn’t work and when I tried to call the front desk I realized the phone line was literally cut. So I called them from my cell phone to let them know that and he didn’t seem to care. The towels had dark stains and weren’t all the way clean. There was a huge pile of hair in the corner of the bathroom. We made sure our door was locked but when we got up at 7 am, someone had unlocked it. I now see why this place was $54.

Great service! Air conditioner worked great as well. Tiny restroom but it works out.

Clean, quiet room. Friendly, quick staff

Ok, not secure. Very very noisey. Abit of cleaning would be great ..... cobwebs in corners, ceilings, bathroom register was absolutely filthy, the shower was nice because no tub but the caulking was moldy. Bed was good, pillows ick. Price right, convenient to our event.

The housekeeper knocked loudly on the door, and when we didn't answer the first time, she kept knocking in an annoying manner until we got up to open it at 8:00 AM to ask if we were checking out that day. It was inconvenient; she rudely interrupted our rest because that information is supposed to be given to her at reception, and she shouldn't be bothering guests before 11:00 AM. Very bad.

Good

Bed bugs and bloody sheets. Two rooms were nasty. DO NOT STAY HERE!!!!!

Road construction made it a little difficult to get into. Bedding was clean but had cigarette burns.

Parking was easy. New owners from a couple years ago. Gone downhill. The guy that works the desk/owner is extremely rude rude rude and grumpy

Not bad this time

Rooms were nice Water pressure was nearly nonexistent and you could hear the traffic so loud it was hard to sleep

its a cool place to stay the night very dirty, staff not very welcoming.

The customer service is Horrible and room are not very clean was very unhappy with my stay there the Front desk Guy was super rude and very inpatient. Wont recommend this place to anyone and wont stay there ever again. Only bright side to my stay was the house cleaning lady was friendly and also said the same about the guy who is at front desk during the day. Sye said the get alot of complaints about his attitude and told to report it in my review.

The room was reasonably clean, including the towels and sheets which seemed fresh. The bed was comfortable, and water pressure in the shower was quite good. There were only bath towels and bath mats—no hand towels or wash cloths. My favorite thing was the hardwood floors—NO carpeting. My least favorite was the bugs. I caught and released a half dozen crickets and killed several German cockroaches. There were also a few beetles. The fridge was nice and cold, and the TV worked well. I didn’t use the microwave, but it seemed fine. There was an alarm clock (didn’t use, but had correct time) and a phone that worked. All the lights worked, and the room was well lit. The furniture was okay, though a bit dated. The walls and bathroom door really need a new coat of paint, but I didn’t care about that for the price ($135 for 2 nights). The staff were professional, and I had no problem with them. There didn’t seem to be any free breakfast or coffee at all, but there was a coffee maker with supplies in the room (I didn’t use it). The first night, I was awakened a couple times by loud people in the parking lot, but that’s not the hotel’s fault. Overall, I have stayed in much worse places, and I would say you wouldn’t mind staying here unless the bugs put you off too much. FYI, I did wipe down EVERYTHING in the room with Clorox wipes, and would suggest the same for others.

It was nice

N/a

Quite

I was very disappointed when we first arrived

The bathroom was not clean. Plugs did not work. The display on the A/C did not work.

This place was a dump. Dirty, smelly, nothing worked including the TV and sink. There was a party going on in the parking lot under my unit with a bbq that drifted directly into my room. The security lock was broken. The bed was lumpy and stunk. The AC was so loud I couldn’t hear my music through the headphones in my ears . Other than that it was fine.

Nice staff but would recommend painting and cleaning more frequently.

Nice little room for the price and i had key on credit so was great del

The man at the front desk was absolutely rude and the rooms no great. The smoke alarm beeped the entire 3 days I was there.

Nice People at front desk…even though I didn’t arrive till 2:30 AM I was checked in quickly and efficiently and later in the morning the attractive lady at the front desk extended my stay till 12 instead of 11 and that helped me sleep in a bit…overall a great stay…

Stayed there many times before

Room and building aging and in poor condition, broken/beat up furniture, AC smelled, shower full of mold, exterior door warped and would not fully close against door frame. Refused to stay. Sacrificed 1st night cost and achieved refund for the rest of the reserved nights. Staff helpful to this end - though a bit of a chore with Expedia.

Quite

Staff was very helpful.

Management are kind.

Lighting.

YOU GET WHAT YOU PAY FOR. I KNEW IT WAS A MOTEL AND FOR THE AMOUNT OF TIME WE WERE IN THE ROOM IT REALLY NOT A BAD PLACE TO SLEEP WHEN YOU'RE TRAVELING. YOU WANT MORE GO PAY MORE! THIS TIME WE DIDN'T WE WANTED LESS SO WE CHOSE TO PAY LESS!

Need better pillows

Tv would not change channels called and no one showed up to help need better pillows

Cleaner

i liked that the bed was clean and big. the bathroom wasn’t very clean, the room we stayed in smells weird, the walls were dirty, and there was a rotted spot in the ceiling and it was molded there as well, the smoke detector was hanging off the wall and looked bad, they didn’t put a new roll of toilet paper in the room, pillows weren’t very comfy, doors look like they’ve been kicked down before or at least the door on our room did, i didn’t feel safe at the hotel. the price of the stay definitely matched the quality of the stay.