Inn of Rockwall

Helpful staff

Quiet Needs some small refinements in the rooms.

the room was dirty to a point where I didn't even dare to take a shower.

Thank You

Floors/counters/shower/sink/toilet dirty upon arrival. Had to request new bedding and remake it ourselves as soon as we got to our room. Fridge was dirty - had mold/mildew in it. TV did not work / turned on but didn’t even go to a channel - just a blank screen. Went down to request 2 more bath towels (they were so tiny) & 2 extra pillows (room only had 2 pillows for a king bed) was told I couldn’t get more pillows and to come back in 30 min for the towels - mind you, it was already 10:30 pm.

Work trip. It was great for what I needed.

Gave us a room that had the door opened. The ac didn't work, then the front desk guy argued repeatedly with me and too over an hour to get a new room.

The bed was incredibly comfortable and the TV was a very nice size! However, cleanliness did not seem to be too high on the list. Sink and shower was wiped down but dirt and smears on doors and light switches and dust behind the door and around the toilet.. those things were pretty noticeable. We just needed a place to stay for two nights, and I would probably stay again.

don’t waste your time worst motel DFW

Owner is very rude property is very dirty!!! Everybody who works there is rude

Owner is rude and rooms are very dirty!!

It was well lit at night. I was scheduled for my C-section at five in the morning and the parking lot was not scary when I had to leave. I liked the property just needs a better cleaner.

It was well lit at night. I was scheduled for my C-section at five in the morning and the parking lot was not scary when I had to leave. I liked the property just needs a better cleaner.

The room was good enough.

Light switch inside the door did not work. Toilet was filthy with something nasty caked on the edge of the bowl. Coffee maker was broken - no coffee tray, no pot.

Light switch inside the door did not work. Toilet was filthy with something nasty caked on the edge of the bowl. Coffee maker was broken - no coffee tray, no pot.

Over all was a decent stay

Always great to stay here

The staff was friendly easy to check in very convenient location the room was clean

The customer service needs work the staff I encountered while trying to get assistance was very rude and dismissive. I was told there were no more rooms available to get but when you go on the website there were still rooms up available.

the beds were comfy and the shower water pressure was pretty good

The customer service needs work the staff I encountered while trying to get assistance was very rude and dismissive. I was told there were no more rooms available to get but when you go on the website there were still rooms up available.

Exceptional

Very good

I have stayed here a couple of times. Never have had a problem. The baseboards in the bathroom were disgusting. There was hair in the tub. Looked liked the bathroom was not cleaned at all. The fridge looked like it had mold in it. I had to but clorox wipes and try to clean it myself since I had to store my 1 year old grandsons milk and fruit in it. Overall these were the only problems i had.

Room was very dirty, door to bathroom had a big hole, wall was disgusting, shower was very dirty, bed comforter had stains worst room I had ever seen.

The staff was informative and very accommodating. For the area, the Inn of Rockwall, is an understated Holiday Inn.

No, couples don't speak highly of this location. Employees were very difficult to understand and understood me even less. There was no fan in the bathroom, who does that! The beds were incorrect on the Expedia website, not the properties, it was correct. They didn't understand NO two adults can't sleep on a full or double bed, if they are all the same size like they kept repeating, then we won't fit on any of them. the pool was not working either!! It was a hot mess!! No carpet on the floors either like in the pictures.

The restroom was dirty didn't clean toilets I had to do it myself other then that it was okay

The restroom was dirty didn't clean toilets I had to do it myself other then that it was okay

Enough for a passing hotel. The price is fine. But it lacks a lot of cleaning. The room smelled bad, it seemed that the sheets had not been changed we found hair in it, they smelled strange.

The facility is in poor shape and showing it's age. It was acceptably clean. You kind of get what you pay for with this one.

It’s an ok hotel.

I would give it one star. The tv was the best thing in room had premium channels. The room was a wreck bathroom door looked like a dog had went through it. Someone tagged the wall food stains on walls floor not cleaned I only stayed cause I had my own dog with me & no other motel rooms were available in the area. But I definitely wouldn’t stay there again!

Superb

It was right off the interstate It had room for my trailer

It was right off the interstate It had room for my trailer

Very good

The bathroom was awful. Long black hairs in the shower, urine spots on the floor and toilet. The rack for the towels was partly torn from the wall and had toilet paper stuck in the holes in the wall. The sink had toothpaste and hair in it. The floors were sticky and had food on it. The worker in the front was not interested in helping the situation. The only reason i gave it 2 stars is because it was a fairly nice area. Sooo disappointed..

Staff came to my door at 9:30 am pounding on my door telling me it's 11am. That i need to go. I told her the time she said no it's 11! Very dirty room. Very disappointed and shocked for it being in Rockwall.

No good

No pool/COCKROACH INFESTATION/BULLET HOLES IN WALLS/BEDBUGS/RUDE STAFF

Bad idea for getting this hotel, dirty!!!!

Getting to the motel was difficult due to construction on the highway/service road

Person checking in was nice, room was cheap and place felt safe, but the room was disgustingly dirty! Seems like they only vaccum and pick up garbage. The bathroom probably hasn't been cleaned in months. Lamp shades were stained and moldy. Bathroom was moldy. There were stains on the bedskirt. Just overall filthy.

The bed had stains, walls & ceiling had spider webs and restroom floor had red liquid that looked like dried blood

The room floor not clean , bathroom not very clean

Good enough for the price

Muy buen servicio

No breakfast, rooms still need some renovations

Unfortunately the room looked like it hadn’t been cleaned before we arrived. There was hair all over the floor and in the bed.Even dog food on the bed. That’s not something any guest should walk into. This was one of the dirtiest rooms I’ve stayed in,Very disappointing experience. I would not recommend staying here unless cleanliness improves.

No comments this time

Room was spacious abut the air conditioner was for sure broken.

Fine for a night. Fridge and hair drying didn't work. There's bairly any light in the room. Perfectly fine if you're looking for a cheap place for the night.

Killed 2 cockroaches in the room. Black mold on bathroom ceiling. Didn't even end up staying.This place should not be on Expedia inventory. It's my first time ever having a horrible situation!

The lights were not working. I was giving a card that didn't work and was almost sent to the wrong room that was already occupied. Bed sheets had cigarette Burns in them.

Exceptional

Rooms weren’t as clean as I’d like but still very nice. Parking easy… staff were all pretty nice except owner was a lil cranky…but dont worry you only deal with him at check in… lol showers were good, and you have your own balcony …My fav part

Very good

This place was disgusting, dirty, and unprofessional staff. The worst of the worst will never return.

This place was disgusting, dirty, and unprofessional staff. The worst of the worst will never return.

Clean rooms good prices and kocation is good too

Just common sense things was bad. Upon entering the room the light switch to the the left that should have turned a light on did nothing. Out of two bedside lamps and one desk lamp two of them the bulbs were gone. Upon turning the TV on, said the signal was blocked. Guy behind the desk, unblocked it. After he left, I tried to turn the channel and the remote wouldn't change the channel. It wouldn't respond whatsoever. The mattress had a spot in the middle of it where somebody had set and the mattress collapse down like a pothole in the middle of the bed. I did like the sliding glass doors on the shower though. Plenty of hot water. I don't understand why the maid don't just look over things like that checking the TV out and making sure all the lamps work. It's a no-brainer.

Clean room.. quiet neighbors… great price

We booked a handicapped accessible room because it is advertised on their website and it was not accessible at all. No ramp and the curb is so tall that my disabled friend had to get out of his chair and wrestle with it. The bathroom door was too narrow to fit a wheelchair and even if a wheelchair could get thru, the shower doors were too narrow to fit one. We told the front desk and asked for a suitable room and they said "No, this is the good one". There are only 2 wheelchair ramps on the whole building and they are at the back out of view. I specifically asked if we could have one of those rooms or one near and was told they were not available. Staff seemed annoyed by my presence and was unable to print a receipt. This place officially makes it into my top 5 of WORST HOTEL ROOMS I've ever stayed in over my entire life.

Pièce impeccable

Ropm was good but tv acted up

Staff was courteous great room for the price the only negative to me was the big spider web in the corner of the room near window other than that it was fine would stay again

could be cleaner and updated

Yes

The room and bathroom was very dirty and gross. The tv didn’t work and when I tried to call the front desk I realized the phone line was literally cut. So I called them from my cell phone to let them know that and he didn’t seem to care. The towels had dark stains and weren’t all the way clean. There was a huge pile of hair in the corner of the bathroom. We made sure our door was locked but when we got up at 7 am, someone had unlocked it. I now see why this place was $54.

Great service! Air conditioner worked great as well. Tiny restroom but it works out.

Clean, quiet room. Friendly, quick staff

Ok, not secure. Very very noisey. Abit of cleaning would be great ..... cobwebs in corners, ceilings, bathroom register was absolutely filthy, the shower was nice because no tub but the caulking was moldy. Bed was good, pillows ick. Price right, convenient to our event.

The housekeeper knocked loudly on the door, and when we didn't answer the first time, she kept knocking in an annoying manner until we got up to open it at 8:00 AM to ask if we were checking out that day. It was inconvenient; she rudely interrupted our rest because that information is supposed to be given to her at reception, and she shouldn't be bothering guests before 11:00 AM. Very bad.

Good

Bed bugs and bloody sheets. Two rooms were nasty. DO NOT STAY HERE!!!!!

Parking was easy. New owners from a couple years ago. Gone downhill. The guy that works the desk/owner is extremely rude rude rude and grumpy

Not bad this time

The customer service is Horrible and room are not very clean was very unhappy with my stay there the Front desk Guy was super rude and very inpatient. Wont recommend this place to anyone and wont stay there ever again. Only bright side to my stay was the house cleaning lady was friendly and also said the same about the guy who is at front desk during the day. Sye said the get alot of complaints about his attitude and told to report it in my review.

The room was reasonably clean, including the towels and sheets which seemed fresh. The bed was comfortable, and water pressure in the shower was quite good. There were only bath towels and bath mats—no hand towels or wash cloths. My favorite thing was the hardwood floors—NO carpeting. My least favorite was the bugs. I caught and released a half dozen crickets and killed several German cockroaches. There were also a few beetles. The fridge was nice and cold, and the TV worked well. I didn’t use the microwave, but it seemed fine. There was an alarm clock (didn’t use, but had correct time) and a phone that worked. All the lights worked, and the room was well lit. The furniture was okay, though a bit dated. The walls and bathroom door really need a new coat of paint, but I didn’t care about that for the price ($135 for 2 nights). The staff were professional, and I had no problem with them. There didn’t seem to be any free breakfast or coffee at all, but there was a coffee maker with supplies in the room (I didn’t use it). The first night, I was awakened a couple times by loud people in the parking lot, but that’s not the hotel’s fault. Overall, I have stayed in much worse places, and I would say you wouldn’t mind staying here unless the bugs put you off too much. FYI, I did wipe down EVERYTHING in the room with Clorox wipes, and would suggest the same for others.

It was nice

N/a

Quite

I was very disappointed when we first arrived

The bathroom was not clean. Plugs did not work. The display on the A/C did not work.

This place was a dump. Dirty, smelly, nothing worked including the TV and sink. There was a party going on in the parking lot under my unit with a bbq that drifted directly into my room. The security lock was broken. The bed was lumpy and stunk. The AC was so loud I couldn’t hear my music through the headphones in my ears . Other than that it was fine.

Nice staff but would recommend painting and cleaning more frequently.

Nice little room for the price and i had key on credit so was great del

The man at the front desk was absolutely rude and the rooms no great. The smoke alarm beeped the entire 3 days I was there.

Nice People at front desk…even though I didn’t arrive till 2:30 AM I was checked in quickly and efficiently and later in the morning the attractive lady at the front desk extended my stay till 12 instead of 11 and that helped me sleep in a bit…overall a great stay…

Stayed there many times before

Room and building aging and in poor condition, broken/beat up furniture, AC smelled, shower full of mold, exterior door warped and would not fully close against door frame. Refused to stay. Sacrificed 1st night cost and achieved refund for the rest of the reserved nights. Staff helpful to this end - though a bit of a chore with Expedia.

Quite

Staff was very helpful.

Management are kind.

Lighting.

Quite

Stayed there many times good prices

It was ok lights and light switch for sink area need to be fixed and brighter

Kid yelling in hall way had to go to work in the morning

Eazy access

No quisieron darme un cuarto antes de la hora

Close to resurants and gas stations

Horrible

N/a

It’s off the highway a lot of families

Quite

Just don’t stay here

Property needs to upgrade the quality of the towels provided. Several cosmetic concerns that brings concern. The furniture needs to be upgraded or touched up. Many cosmetic blemishes that makes the place seem cheap versus quaint and comfortable

Poor condition

It’s dirty full of mold and honestly we won’t be staying there again. It was not this bad before. This was our go to cheap hotel that allowed our dogs, it was clean and decent. But not anymore.

Dirty

The room was horrible I asked for a non smoking and the room smelled of smoke

No real complaints. Room was clean and met my needs. There was some random damage to the room that may have been left by the last guest. Coffee was awful.

I loved it

not enough water pressure in the sink

Priced right. Clean and comfortable. Friendly staff. AC works great and plenty of hot water. Didn't bother us, but you can hear the traffic from the interstate.

Nice, comfortable, and conveniently located right off the highway—perfect for a quick stop during my road trip.