Hilton Dallas/Rockwall Lakefront

Clean room the staff was very nice 👌

Proof was fine. Dont waste your money on breakfast room service. Terrible food and it was $80 and got order wrong. Go have breakfast off prop

My stay was great! The staff was super helpful and friendly! The property immaculately maintained. I would DEFINITELY stay again!

The floor the room on it 462 smelled like moldy water or stagnant water. That was the only issue w the hotel The smell on the 4th floor in our our room smelled like moldy water

The pool was large and very clean with a huge patio overlooking the lake. Our room was well-appointed with comfortable beds. The on-site restaurant was expensive but the food was excellent.

Cons: We had to respectfully make our case to move to an upper floor for lake views to justify the price we paid for 1 bedroom suite. The front desk manager did accommodate us. No microwave in our suite so the webpage “room highlights” are misleading and should be revised. The pool pump equipment is a constant loud hum and negatively impacts the overall ambiance at the pool. It is located within the pool area and lounge chairs and should be professionally insulated so patrons can have a quieter relaxing experience and not have to shout to hear each other.

Nice pool and hot tu

This time The staff weren’t friendly!

Location is exent Location, quite and clean

Angie

Our guest minister & his wife enjoyed their stay. They praised the hotel & the staff. Thank you very much for accomodating the early check-in. We look forward to reserving with you again.

Convenient to The Rockwall Harbor.

First mistake staff gave me the wrong room size I reserved. So I call the front desk and I explain to her I didn’t reserved 2 queen size room I reserved king size resort , she said no this is the room you reserved and we can’t do anything about it , I stated I know what I reserved so I went down to the lobby and showed her my itinerary and she said oh I’m getting your room for you with no sorry about the mistake. But overall everything was great with the stay.

Beautiful and Clean

Great place

Everything was great! We will be back.

Beautiful property with an amazing view of Lake Ray Hubbard and walkable access to the Harbor for restaurants, movie theater, salons. The room was very comfortable and quiet. I slept so good.

I enjoyed the room. The king suite was very comfortable. The bathtub was roomy for two. The pool and bar were the best things about this location. In the fall, there will be problems, as there is no restaurant. The food was terrible. It was very salty. I had to return it. Also, the room service was delivered in a bag. I couldn't believe it. I am in a suite with plenty of places to eat and no pleasant way to eat it. Then the food is terrible. The menu was limited, and the wine list had nothing to match it. Most of the guests left the restaurant to eat. The breakfast isn't worth the price either. I had to return my breakfast because it was inedible. The eggs were cheap and rubbery. The oil used was bad. I tried the flat bread pizza to play it safe and it was too salty. They piled heaps of cheese and sauce on it, which only made it worse. When a place's food is too salty, it usually means the food isn't fresh. I believe this is the case at this beautiful hotel.

Great hotel, clean, very

I loved everything about this place

clean and comfortable, great restaurant and bar overlooking the lake

It was a great experience, came for a birthday & anniversary trip and last minute got upgraded to a suite! it was so nice and made our experience even more enjoyable!

Room, gym, pool

This location isn’t necessarily family friendly hotel. We usually sta

It was a wonderful stay at a beautiful hotel and friendly staff!

Nope

Staff members were all really nice. Rooms are great. The pool is perfect.

The room was very clean and the housekeeping staff was very timely

Was in town for a family get together. I book venues like this often for Conferences and would consider this Hilton for the future.

Best customer service anywhere

did not have breakfast there!!

This hotel is a great placer to stay. the place is quiet, clean. ALL of the staff were great, from valet to the front desk even maintenance. It was a pleasure staying there.

Staff was helpful and friendly. The room was clean and comfortable also had a great view of the lake and swimming pool. Several great restaurants are within walking distance. Have stayed here before and will stay here again.

Room was great. We weren't in it much. Ate breakfast in their restaurant. Good food. Only thing was could stock a king room with 3 towels instead of only 2. But I never asked for an additional towel either.

The only problem we had was when got in our room we had stuff to put in fridge and leftover food from the last guests was still in there. It never got clean even after telling them multiple times.

The room and beds were nice likes design and location The hot tub and pool seemed pretty dirty

Excelente

I had such a wonderful stay at the Hilton Rockwall/Lakefront! The hotel is beautiful, the location is perfect, and the atmosphere was so relaxing. The room was clean, comfortable, and had everything we needed for a great stay. The staff was friendly and welcoming, and the service was excellent from start to finish. The lakefront views were absolutely beautiful, and it was the perfect place to relax and unwind. And the breakfast was SO good! There was a great variety of options, everything was fresh and delicious, and it was the perfect way to start the day. I truly enjoyed my stay and would definitely recommend Hilton Rockwall/Lakefront to anyone looking for a nice getaway. I’ll definitely be coming back! (This was already our 3rd time staying)⭐⭐⭐⭐⭐ The bathroom was a little on the small side, but it was very clean and well-maintained, so it wasn’t a major issue at all.

We were visiting family in the area the first afternoon- evening. When returning we thought it would be cleaned but it wasn’t!! Front desk asked if we requested it to be cleaned - since when do we have to request that? Also when we arrived none of the bathroom bottles of moisture lotion, shampoo, conditioner etc were filled! They were empty. The parking is a choice we weren’t aware of - $15 a day for self parking (climbing several steps in 100 degree weather) or valet for only $10 more… wishe we would have known. Nice property though in general beautiful pool, outdoor bar/restaurant, Starbucks inside… exercise room.. restaurant.

Everything was beautiful! Great property!

Clean.. good breakfast… no microwave in the room

Yes

They gave us free dinner and free drinks for our anniversary. Lovely stay

I always enjoy the pool and DJ, and I liked the room and the view I had this visit. I love the breakfast, but not the price. I also don't like that valet and parking is so high.

It was our wedding anniversary staycation, it was quiet and lovely, the view of the pool over looking the lake from our window was romantic. The hotel is quite sophisticated, Professional staff. Breakfast 5 star quality and tasty. Overall experience is satisfactory. Would like to come back with the kids.

Hhh

Close to the Harbor Had to pay to park, only option unless you hand handicap placard.

Awesome experience! Great staff, clean comfortable room. Temperature perfect, nice pool. Great environment!

Perfect

My husband and I were celebrating our 20-year anniversary and wanted a staycation near our home. The Rockwall/Lakefront area is a nice area, and I fell in love with it the first time I visited due to the water; they have live music occasionally, many places to eat, etc. We decided to book this hotel for two days and paid extra for a lakefront view. Sadly, we didn’t enjoy our stay here. I’ll start with the positives: the check-in was a breeze. When we got to our room, we could view the lake, but the view was obstructed by a gazebo or something that was attached to the building. The room was not worth paying $100 extra for. Then when I inspected the room, it had not been thoroughly cleaned. The bathroom was dirty. You also get charged for everything: WiFi, parking, and breakfast. Do yourself a favor and stay elsewhere.

Comfy lobby area Day staff helpful Minus: Nite staff and valet---had to wait 15 min for valet to take care and get in at night. Traffic jam with cars in front parked or not moving? Finally found a desk clerk who seemed nonchalant in getting valet until firm in request. Bar service slow at 9:30 and a bit snippy when asked for a menu. Day staff very helpful and pleasant

Very lovely location lots of places to walk to the pool is very nice!

The room was very clean and the staff was great.

But this time I was disappointed. Check in experience was disappointing. Unprofessional staff at front desk. Room was not as represented online. View obstructed.

Location

We had a fantastic time!

Valet’s very friendly

We originally booked a room with the resort view but upon checking in the front desk staff said they are running behind on room. She did not offer any options to wait or to be in a different type of room. Instead she went ahead and got us a room. I understand that the rooms we originally booked were available but she did not even offer any options. But anyway the gentleman when we checked out was helpful. We got a refund from the room rates difference.

Location, and atmosphere. Nice looking hotel. The check in staff! And second day housekeeping services.

The pool and the whole thing

The location of the hotel was amazing, literally walking distance to good restaurants, dessert stores, and the movie theater. The cleanliness and staff services were fantastic. Loved how there was a live event one of the days we stayed, at the park, all we had to do was walk outside of the hotel to enjoy it.

The property was awesome and convenient for what we needed for a getaway. However, as hot as it was outside, the cold water inside was unbearable. Also the room had very poor circulation, so it was hard to cool down between those two things.

Great comfortable place to stay with many wonderful restaurants close by. Beautiful views of the lake.

all good

We have stayed here a couple of times, and it's a great property. The young man who checked us in was very nice and helpful. The lobby and room was very clean! Our room had a lot of space in it. We also really enjoyed the pool! It's a great central location for lots of good places on the harbor.

Beautiful place it really is a getaway vacation within the Dallas area. I cannot see myself staying anywhere else on our future visits.

Hotel beautiful, great location, pool feels like a resort, friendly staff, clean room & good onsite restaurants

Spent over $800 to stay here for 3 nights and it was a terrible experience. Literally just scam you for every dollar. Paid parking which they didn’t explain, over priced drinks with 20% automatic tip, and someone charging alcohol to my room at the pool (which I disputed and was later refunded). This hotel sucks. Total waste. The pool is the only good thing about it.

We got charged twice, still no refund, and then got charged another $100 for or security deposit. Room was dirty with toothpicks all over floor and trash not taken out. Pool area was gross under tables and between beach chairs. Staff wasn’t helpful and gave us obviously incorrect information about refund Information. Went to the restaurant for supper, was told that we had to go out to the pool bar to order food, went to the pool bar and they said they were closed to go back Inside and order from inside bar. Finally got our supper order in at inside bar. Went to eat outside at the pool and got kicked out by rude man. It felt like chaos and very disorganized our whole weekend here. Will not be returning and I hope we actually do receive our refund.

Hotel was great! Very nice!

D

Great pool and staff was helpful!

Nice room

Las vista al lago son perfectas

Espectacular

Pool wish restroom were updated

Very nice stay. Comfortable.

Todo muy bueno

A great experience as usual!! Drinks and food are a little pricey, but the staff are extremely friendly and helpful.

Good

Highly recommend it

The air conditioner would not come on unless you walk past the thermostat, so we were burning up all night. There were no towels at the pool. We.couldnt find any staff members outside in the pool area to ask for towels. Parking is 15.00 a night. It charged my cousin twice for one night. This is absolutely ridiculous. Not worth the high cost of a room.

Walking distance to restaurants and bars

It was very clean and nice vibes Nothing much maybe the price was a little too high but nothing else

The hotel was amazing. We enjoyed our night and the staff were extremely accommodating.

Pool area and bar was lovely and staff were good.

I liked the location, the pool and the breakfast was really good. I didn’t like that the room didn’t have a microwave, and that the water in the bathroom sink didn’t get hot. Additionally, I was given a $50 credit per day but was only allowed to use it for dinner and that was not specified when I booked the room.

Great hotel clean and very friendly

It was a great stay! However the housekeeper didn’t sweep the bathroom

Location and pool area No microwave in rooms

So I booked this trip for me and my girlfriend she didn’t know that I was surprising her with this hotel the moment she got there she fell in love with it. We both loved it watching the sunset was amazing being around the water was a great feeling it actually healed both of our nervous systems and we felt very calm. We will revisit this hotel in the future.

Clean and comfortable rooms. The pool was beautiful. Very quiet and roomy.

Would like to have complimentary breakfast and free parking. These services cost about $150- $185 extra per day for a family of 4 to stay here.

A/c kept turning off and we’d have to lower it down to turn back on or the room would build humidity and the wallpaper started to peel off the walls from the humidity. It was pretty bad. They brought maintenance in and he said it was working and left

We enjoyed our stay! The pool and service were great and all staff was helpful. Our room was on the 5th floor, and it was obvious that it was a “pet friendly” room… we did not have a pet. There was a bit of an underlying scent… the room was clean and comfortable otherwise.

Absolutely fabulous greeting staff. Everyone was so friendly and helpful. From the night manager to the cleaning staff. I will always stay here when I come to Dallas. I forgot how kind and friendly people can be. My grand daughter passed away, and this trip was not going to be a good one. This staff was just so kind and helpful. Helped make a bad situation actually comfortable. Please thank them.

Awesome views and professional staff

Paid for a room with a view of the water.... got a view of the side of the hotel. Other than that, stay was fine. Just not happy to pay for a room with a view specifically and getting the side of the building.

Great weekend getaway spot!!

Great! I will definitely be back!

Thanks for a great stay!

Staff. Very nice

Nice pool area, great bars, and delicious food. Beds were comfy.

🙂

Rooms are great location is wonderful. Lots of shops and restaurants in the same complex. Staff was less to be desired. Front desk gal was just rude. Clearly did not want to be there and did not want to be helpful.

Clean, friendly staff, room was great!

We love staying here it is so much to do and the staff is amazing

It's just a beautiful, well maintained property. The Hotel is right on the harbor and the park, right next to some really nice restaurants. This is the second time we were there, it is the perfect getaway.

Fantastic stay at Hilton Rockwall Lakefront!! The lake view was absolutely breathtaking, and the staff was incredibly friendly and welcoming. The breakfast buffet was outstanding, with a huge selection including eggs, bacon, sausage, lox, fresh fruit, yogurt, bagels, juices, and more. The rooms were spacious, the beds were super comfortable, and the sheets were wonderfully soft. Parking is $16. I would absolutely stay here again and highly recommend it!

We were in Rockwall for our sons wedding so we had several rooms. Our group alone had 7 rooms. They did not clean the rooms even though we put the hang tag on the door saying we needed service. They only brought clean towels after I called. The air conditioning in the whole hotel was out for hours. Bar service was extremely slow.

I stayed on a Friday and Saturday night. The AC started going out the first night, but it was tolerable. Saturday I spent the day at the pool. Customer service at the bar was mediocre because no matter what you purchased they already get a 20% tip. When I went back to my room Saturday afternoon, the AC was completely out. I called and was promised it was gonna be fixed within the next 30 minutes. When it wasn’t, I called back again and they said within the next two hours. When it wasn’t and I called again, they offered no options, but I asked for a fan which helped a little. They just kept telling me and promising me that the AC was gonna be fixed. This continued until 10 PM and they couldn’t move me to any other room because it was the entire hotel. I finally fell asleep and it was fixed sometime in the middle of the night. But I got no refund or discount because I booked through Expedia.

Great sty exceeded our expectations

Had a problem with the shower they came and replaced the whole door immediately

Just simply a great stay, felt like at home room, pool area, staff parking everything!!

Overall it was good, great location, very clean.

Clean room

This hotel was so great!

The sheets were stained, possibly dirty

Had cockroaches. Left early. Not paying. Full refund please

They upgraded our room at no extra charge!