Hampton Inn Dallas-Rockwall

Upon arriving, the receptionist was amazing. We got there after the hour to check in, and she made sure to let me know everything. She checked me in and got me my key cards very quickly. The room was clean, the bathroom was clean. The air conditioning worked good. The breakfast was amazing. They did change it every day, so you don’t have the same breakfast. I would definitely recommend this hotel. Most food places are within walking distance, and the harbor is over the freeway, which was also good to be close

The hotel is old and needs updating and maintenance. The shower bench was pulling away from the enclosure. A wire was run under the carpet across the room. The tv mounted on the wall couldn’t be watched from the bed or room couch. Try another place first

The hotel is old. No other way to really put it. I believe they are renovating currently

Beds were extremely comfortable, very quiet location. Loved the walk in shower and shampoo and soap Provided. Bath towels were very thick! All staff were very friendly

Very good

The staff was very friendly and helpful. The breakfast was pretty good as compared to other hotels that include breakfast in the rate. The property itself is pretty old and it shows. The view outside our window was the carpet pad scraps that they have thrown away possibly after some replacements. For a last minute reservation, it made the grade, but I will be looking for something more cosmetically appealing next time.

The front desk clerk who was there when I arrived early at 1pm was extremely helpful. I didn't even have to ask if a room was ready..I apologized for arriving before 3pm check in and explained I knew traffic might be bad so I left oklahoma city early. She had a room ready! I had no one with me to help me with my dress for a wedding I was attending and she graciously offered to help me with a final lacing into my dress!

DESK ATTENDENTWAS VERY HELPFUL,PROFESSIONAL... ROOM WAS CLEAN.

Only problem was a/c it was either too cold or too hot.

Only problem was a/c it was either too cold or too hot.

Good place for the price!

Clean room, quiet location.

Clean room's, a very pleasant staff, maids, front desk, maintenance personnel ready to help. Great location near everything, restaurants, ect.

There were 2 different carpets in the room and lots of wires exposed leading to the tv and lamps. The shower was very creaky and felt unstable like I was going to fall through. No air conditioning in the hallway at all, very hot. But room was nice and cool. Breakfast was ok. Coffee was good.

Breakfast wasn’t great, but did have a few options.

Very good

Good stay. Nice room. Great breakfast. Bed could have been softrt.

Good stay. Nice room. Great breakfast. Bed could have been softrt.

The location to the harbor is great The air conditioner condensation was so bad the floor was soaked. It was reported and never fixed. There was trash in the floor and used drinks in the refrigerator

The location to the harbor is great The air conditioner condensation was so bad the floor was soaked. It was reported and never fixed. There was trash in the floor and used drinks in the refrigerator

When I booked this hotel I was booked to have a room that had a pull out couch in it. This was one of the reasons I was okay with the room since there was more than one person and only one bed. The room did not have the pullout couch and when I asked for a cot the front desk told me they had given them all out. The staff was not helpful and treated me as though I was not a paying customer all because I booked through Expedia.

Room was clean but other areas like the elevator seemed not to have been cleaned for a while. Along the front walkway, there were cigarette butts everywhere. On a positive note, the room was clean, the staff was friendly & the breakfast was pretty good for hotel food.

The whole place could use a DEEP cleaning. Our room (which had not been remodeled yet) was pitiful. Shouldn’t be renting rooms like that. If you’re going to stay I would say wait till they are done remodeling and hopefully it will get better.

COCKROACH FOUND IN ROOM, WOKE UP IN THE MIDDLE OF THE NIGHT AND THE COCKROACH WAS ON THE WALL ABOVE THE WOODEN BED BOARD AND IT WAS LOOKING DOWN AT US. MY SIGNIFICANT OTHER SAID THERE WAS SOMETHING WATCHING US, THIS WAS SAID WHEN THE ROOM WAS PITCH BLACK AT NIGHT, WE WERE IN BED ASLEEP, THEN ALL OF A SUDDEN WHEN MY SIGNIFACANT OTHER SAID THAT I IMMEDIATELY FOUND MY PHONE SHINED MY PHONES LIGHT AROUND AND BEHOLD A GIANT ROACH THAT EVEN ASMONGOLD COULD ADMIRE, ANYWAYS, POINT BEING THE DAMN THING WAS KILLED WHEN FAILING TO SQUASH IT ON THE WALL AS IT FELL IT LANDED ON M PILLOW (THROW UP EMOJI), THEN IT FLED ON THE GROUND AND THEN SQUASHED IT SECOND TIME KILLING IT WITH A DEVICE THAT WAS VERY PROTRUDING AND METALIC. RUINED MY DAMN STAY ... COULDN'T SLEEP FOR A WHILE. VERY OFFENDED. VERY DISGUSTED. I WISH I COULD HAVE GONE BACK IN TIME AND NOT RESERVED THIS HOTELS. I HAVE A DISTRUST TOWARD HOTELS FROM NOW ON. HORRIBLE AWFUL EXPERIENCE.

Staff texted daily to check and see how our stay was going and asked to let them know if we needed anything l.

Overall was good.

Didn't do the breakfast. We were in rockwall for our grandson's wedding

Didn't do the breakfast. We were in rockwall for our grandson's wedding

Based on the recent reviews, we expected a much better experience. The hotel was adequate, but it did not live up to the high praise reflected in most of the reviews.

2 lite bulbs out Hair dryer not working Good breakfast

Very good

Oooo

The room that I was given first wasn't cleaned yet

I was able to check in early The room that I was given first wasn't cleaned yet

Location

Location

Great place with a good breakfast. Very good location.

EVERYTHING but…. The 2nd floor Ice Machine was broke - out of service

EVERYTHING but…. The 2nd floor Ice Machine was broke - out of service

I liked the front desk staff attentiveness and care. The night audit team and the morning weekend crew were very customer service oriented. Breakfast was excellent and well stocked.

Spacious room, very clean, lovely breakfast and wonderful staff made this a home from home for the week I was there

overall nice stay.

Beds were so comfortable, clean place and staff very friendly

Beds were so comfortable, clean place and staff very friendly

Enjoyed the property. Breakfast was excellent

It is a 3 star hotel, nothing more or less

Location was great! Clean and quiet

The staff were very friendly and helpful.

the property is marginally clean. house keeping could improve, beginning with turning on air conditioning for a rented room. plenty of breakfast food, but the tiny "omlettes" were not really edible.

Trash and smells throughout property

The water didn’t get hot, my bed was dirty and the room was not clean at all.

This hotel is seriously run down and a disappointment. Stains all over the walls, leak marks on the ceilings, smelly carpet and a poor effort at patching things up. Broken light switches, burned out bulbs and the door to the room sounded like it was falling apart when you opened it. Won’t stay here again.

Smelled like sewer when we walked in. Ice machines weren’t working and the bathroom needed updating

Great location, good pricing and fantastic room. Highly recommend

Reasonable price

The hotel didn’t look anything like the photos makes it look good on pictures but it looks very old and outdated elevator was very slow. Want stay here again

The AC was out in the hallway and felt like 90° other than that it was a great stay

The breakfast menu was sufficient; however, they need to add bacon. We stayed 5 days and sausage was the only meat option. The staff was great especially Chloe. She's friendly and extremely helpful.

Great staff. Everything went smooth.

Room was clean, beds were very comfortable. Breakfast had great variety. Pool was closed because it’s seasonal.

1st room assigned was horrible , but when I asked for a different room, the clerk was very understanding and reassigned me

Sure, show pictures of a contemporary remodeled common area to attract visitors. That breakfast area was indeed nice, but sleeping quarters really needed a makeover. Patched walls, outdated showerhead, terrible paint job in the bathroom with some exposed wood. Just felt a little rundown and neglected for the price.

Carpet in rooms was gross

The mattress on the couch bed was very nasty has stains on the mattress. I talk to a lady that said she was the

Clean room and friendly staff.

was there only over night

Clean, friendly staff.

The quite comfortable room.

Clean room, water pressure in shower was good. Very pleasant staff. Would recommend

Pleasant check-in staff. Decent breakfast. The room was very warm, though, and the thermostat didn’t seem to work. Very warm for sleeping. There was a flashing light on a smoke alarm or something that was distracting during the night. I could have called the desk about those things but I was exhausted and in bed by then

The various choices of food and beverage along with fruit and cereal. Staff was checking periodically to see what needed to be replenished!

Scrambled Eggs were very bad and watery. Potatoes bad as well. Might give some other options like sausage rolls. These are easily heated up to serve.

The staff was very friendly and attentive.

Front desk was friendly, clean room, more towels (only 2 and we had 3 ppl) would be nice but we didn’t call and ask in fairness, because we arrived late at night. Hot coffee and good breakfast. Women’s restroom was out of toilet paper but refilled right away when I advised. Second stay here- just moved to town.

The paint is uneven and hazy, Carpets dirty, Personal were great!! No complaints there. The cleaning personal were very nice but did not speak English! Not sure why. Overall, I will not stay with them any longer. I find the very sad.

This was the worst Hampton Inn experience. The carpets were filthy. When we turned the air on, there was a strange musty smell that left us coughing all night. When the air would reach its temp and cut off, immediately it became musty and warm and we would have to get out of bed and turn it down even lower. There were 3 of us and only 2 towels in the room. The shower handle was broke and about to fall off so there was little pressure and only a slight spray of water. Most of the water was coming out of the faucet and the mechanism to adjust to shower or tub was welded in place so we were unable to get the full shower spray. The door key wouldn't work on our first room and after 3 times of going back down to the front desk, we were moved to the room described above. We stayed in this hotel on Christmas Eve and spent Christmas Day with our family exhausted and barely showered. I would not recommend this hotel.

Clean room, walking distance to some restaurants, and the morning breakfast was good.

Nice place, a little outdated

The room was clean and comfortable, and the staff was welcoming and very friendly. Good selection for breakfast: eggs, toast, oatmeal, waffles, yogurt, fruit, sausage slices.

Staff was very courteous.

Breakfast can only be so much when offering an upscale continental. It was what I expected

Yes. Our stay was great and everyone was helpful and friendly.

Delicious

Rooms could have been a little more updated

Yes

They met all of our needs with a happy heart. We needed a shower stool and they were prompt to see that we had it in our room. The hotel is clean and a wonderful location with all of the construction taking place in Rockwall. We love staying in that hotel

Clean room, quiet hotel, very friendly staff and great price.

Breakfast was fresh, we did not have a lake view

Everything was fine but there was only 1 coffee and the supplies were not replenished when housekeeping cleaned the room

Nice rooms. Good ac. Friendly staff

Front employee's were very nice, helpful and polite. We waited for at least 30 minutes to get eggs because there weren't any out just a watery pan.

Breakfast needs more variety

The staff were very friendly.

This hotel smelled old and musty-- probably old carpet. The pool area is poor and messy.. the landscaping was not kept up. This was not the good quality that I have seen in my past Hampton stays over the past year.

Breakfast was pretty good.

All fine

3-11 shift very friendly and helpful. Hallways are very hot!

.

A nice location, good access to the lake, but also loud outside with I-30 right there. The sound dampening windows did a good job keeping that road noise to a minimum. The facilities were in good not great condition. My room had some dated, worn furniture and the carpets are also showing their age. Generally very clean, though. Well appointed with medium sized fridge, microwave and coffee maker. The staff was very pleasant and helpful. Ownership was clearly in the process of changing out the HVAC units (I believe) but they had empty boxes—basically, garbage—around the perimeter. Also 3 shipping container in the parking lot? Looked tacky outside, somewhat dated inside but overall a good stay.

I booked a room through Expedia with shower, no tub! I got a room with tub and shower. Very disappointing!

The property was very old and dated

This hotel is trash! Cracks in the ceiling and holes as well! The walls are literally falling apart. Shower head was barely hanging on. Dirty towels! I will never stay at this nasty place again. Staff was excellent but building is gross. They also tried to charge me for my service dog and even asked for my documentation which I gladly showed but it is illegal for them to ask. Someone will end up suing them.

Clean, quiet, and convenient

Great location and safe area.

Great stay with Great staff

The property had construction out front, but was still very quiet and well maintained inside.

it was quiet and clean

Staff was very friendly and accommodating.

The staff was amazing!

Professional and highly efficient staff.

Nice and quiet, close to many places to eat.

Everything I needed and more. Short walk to a great steak dinner.

The hotel was clean and quiet. The breakfast was very nice

Very comfortable, nice and helpful staff

It was a great room, perfect for a family of 4. The free continental breakfast was also great!

Nice place

Great

Check in was quick and convenient. The staff was very personalable and polite. I had my two golden retrievers with me and they had a great area behind the building to walk them.

The hotel room is clean and comfortable and the hotel in a great convenient location. I have stayed here at least twice while visiting family in the Garland area. (As far as areas that could be improved: the walls are very thin. A crying and screaming baby in the next room, snoring, and people pounding/jumping on the floor upstairs made sleeping very difficult. It was disappointing that you didn’t have the coffee available in the morning that I drink. One final comment would be to hire a landscaper to clean the outside area. It needed a good sweeping and freshening up.)

The staff was so nice! Checking was a breeze!