Best Western Roanoke Inn & Suites

Very good

The room had visible trash on the ground, there was hair in the bed and shower, and food debris in the sink. Literally stay anywhere else, we spent the night because it was late and we only needed to sleep for a couple of hours.

The room had visible trash on the ground, there was hair in the bed and shower, and food debris in the sink. Literally stay anywhere else, we spent the night because it was late and we only needed to sleep for a couple of hours.

Pleasant

Very good

Good quick access to i35

Good quick access to i35

Exceptional

Staff was rude SAM! ROOM Smelled ugly!!!! Outdated from the luggage roller to the walls with mold. Bed wasn’t made. Breakfast was gross.

Na

Very well-maintained, nice! The crew was very pleasant and professional as well. We had fun in the pool and that, too, is very well maintained.

NO linens at all for pull outs. Asked at front desk and was given 1 pillow and 1 sheet for each. Had to go back and insist on another sheet for each, they absolutely would not provide a second pillow or blankets. Also, only 2 towels for 4 people, housekeeping did not visit room to empty trash or change wet towels. Asked at front desk and was told they would later, I stated we need to shower we had some where to be at 9 am so they very reluctantly gave 2 only 2 fresh towels and I had to promise to go get the wet ones and bring them down. It’s very unfortunate because the breakfast was great, place was clean and they were polite but not accommodating. I would not stay there again with children… unless you bring all the linens and towels for them.

No issues at all, easy check-in and check-out, lobby was nice, navigating the halls was easy. The air conditioning was very good, also, and there was very convenient parking. The location is also very convenient and not too busy at all, making driving to places in Fort Worth easy.

Most likely would not stay here again. It was rated over eight stars, but I can’t agree with that. We had a room with two queens and the bathroom was not very clean. The bathtub looked dirty and it would not drain properly. There’s a smell of weed in the hallway. We asked to change rooms and the next room was not much better. There was an obvious crack in the door where somebody must’ve kicked it to try and get in. The door was very difficult to open and shut and we had to use our body. The bathroom was cleaner, but there were some spots of mold on the ceiling. Water pressure was awful. It was a standard continental breakfast with some hot food.

Breakfast-the juices were watered down, the waffle mix was running and the waffles didn't turn out correctly, the fruit was over ripe and the "hot" food (eggs, sausage and hash browns) were not really that hot. They were barely warm and over cooked. Pool hours are too short

Size of the spa tub Breakfast-the juices were watered down, the waffle mix was running and the waffles didn't turn out correctly, the fruit was over ripe and the "hot" food (eggs, sausage and hash browns) were not really that hot. They were barely warm and over cooked. Pool hours are too short

Exceptional

Great stay!

Convenient location to Trophy Club with a more reasonable price. Maintenance issues (fan in bath not working creating moisture stains on ceiling, dripping faucets in multiple rooms )

Convenient location to Trophy Club with a more reasonable price. Maintenance issues (fan in bath not working creating moisture stains on ceiling, dripping faucets in multiple rooms )

Breakfast

NICE PLACE. EASE TO GET TO OTHER CLOSE AMMENITIES.

Under construction early in the morning. Bed was horrible.

Na

Bed Na

Superb

The breakfast menu was good, thenonly thing bad about it, was that the Apple juice was not drinkable. Everything else was amazing. From the room to the TV options

Yes it was OK That my prices changed for the room every day

That my prices changed for the room every day

The location, ot was quiet and felt away from the noise of the street. Well, fridge was not working but the staff was helpful and replaced the fridge. The tile on the tub was coming off. Floors were sticky. The jets to the "spa tub" wouldn't turn up at all so only got a very little rummble. The tissue box was not for having a box over it as it did not fit properly and just looked cheap. Very disappointed as I have never experienced a problem at any other best western. It was disappointing. The breakfast was not very good, the coffee was terrible and we left to go get coffee because there was no coffee maker in the room. I was not pleased the over pricing. I will stop staying at best wrsterns and not use booking.com for anything. Thos room was way more than it was worth. We work hard for our and $444 for a weekend in that hotel was disappointing BTW the spa tub barley came on and you couldn't adjust the the jets they were stuck barley blowing so that was a total waste. The tile coming off it and I paid this for a quality stay and you fell short. The breakfast is not bad in its offering to an extent. The waffle area was not very clean, they ran out of plates, orange juice and apple juice was super watered down. I was just disappointed and felt misled

The location, ot was quiet and felt away from the noise of the street. Well, fridge was not working but the staff was helpful and replaced the fridge. The tile on the tub was coming off. Floors were sticky. The jets to the "spa tub" wouldn't turn up at all so only got a very little rummble. The tissue box was not for having a box over it as it did not fit properly and just looked cheap. Very disappointed as I have never experienced a problem at any other best western. It was disappointing. The breakfast was not very good, the coffee was terrible and we left to go get coffee because there was no coffee maker in the room. I was not pleased the over pricing. I will stop staying at best wrsterns and not use booking.com for anything. Thos room was way more than it was worth. We work hard for our and $444 for a weekend in that hotel was disappointing ? BTW the spa tub barley came on and you couldn't adjust the the jets they were stuck barley blowing so that was a total waste. The tile coming off it and I paid this for a quality stay and you fell short. The breakfast is not bad in its offering to an extent. The waffle area was not very clean, they ran out of plates, orange juice and apple juice was super watered down. I was just disappointed and felt misled

I had 2 rooms. The floors and counters were dirty with grime and hair. The shower barely reached Luke warm temperature. One of the rooms the shower curtain was barely hanging on and the room had a strong smell of curry. The outside doors were always left ajar. The mini fridge froze my fruit and water bottles. Some of the staff didn’t seem too pleased to be there.

This property needs a lot of maintenance!

Room was great, breakfast was okay. Only problem was we were there 4 nights and room was not cleaned and we had to get fresh towels from front desk.

Clean room.

Bed was not comfortable and it took forever for the AC to cool the room down. Never, ever staying there again.

Good breakfast

Sunk did not work. Was getting clogged

A very niceplace to stay. We arrived early and they let us check in early, which was great. The room was very spacious and clean. Beds were very comfortable. Breakfast was ok, im not much of a breakfast person. Only complainy i have is that someone with a very large dog was in a room down the hall and was barking a lot. It cal.ed down after a few hours and we were able.to get a good night sleep.

All around good

Mold in bathroom. Better faucet pressure than there was in the shower. They're too full days before I finally got clean towels. stayed wednesday through saturday , room was never serviced. Had to take out my own garbage.

Todo estuvo bien gracias

I am not sure why Expedia recommended this hotel. My stay was comfortable but nothing to write home about. The reception was cold and uninviting. The room was blah. The biggest turnoff was that there was no coffee to make in the room. The breakfast was bland and unappealing. I would think twice before staying here again.

Do not stay at this location. It was disgusting. Water was cold. Ants and food in the sink. Shower and toilet wasn’t cleaned. Boogers and coffee splashes on the wall. The only thing that looked clean was the bed sheets. The front desk clerk was nice but the hotel was filthy. I don’t understand all the good reviews. I have never checked out of a room as soon as I checked in. Worse hotel experience I have ever had

AC was good, breakfast was nothing special. Mostly clean room, bed was pretty comfy.

Clean environment staff was friendly. Will recommend to others.

Comfortable bed

Employees are very friendly. Good breakfast.

The accessible room was wonderful

Clean and orderly !

Dry nice stay

The breakfast selection was probably one of the best if not the best I have had in a hotel/motel stay. they had two counters with choices from dried cereals, muffins, bagels with cream cheese, several juice choices from a dispenser. Even had a yoghurt machine. Had scrambled eggs, hash browns, waffles. You will not be disappointed. Room was very nice and quiet. Outside noise was a minimum. Check in was very expedite. No waiting around.

The room was clean, the staff was great. The breakfast could’ve been better.

It was a very solid value for the money. Not glamorous, just clean and comfortable for a good price. Highly recommend.

This hotel was incredibly clean and comfortable. It is a quiet area. It is well lit inside and the surroundings feel very safe. This is the cleanest hotel I have stayed at in years. I would definitely stay here again.

Yes

I didn’t have any pillows on the bed and even tho I put 4 people would be sleeping in the room I still had to go ask for bedding for the pull out mattress. Apart from my other experiences when I said there was 4 people in the room the put bedding in the room for me. The breakfast was decent, I thought breakfast ending at 9 was a lil early but it was good.

It’s a decent and clean hotel with responsive staff, definitely a solid value for the price.

They have good coffee. Even fresh cream for the coffee. I wish they had lids so I could just take it with me. The eggs are good and there’s plenty of sausage and bacon. It’s a great location with a very reasonable price. They’re not cheap on the direct tv either. I was able to watch ESPN. There are good restaurants within walking distance in the downtown Roanoke area.

Everything was good with the hotel. Only inconvenience found was hot water. It took a good 5 minutes to reach relatively room temperature water. My wife is accustomed to bath with hot water so from her perspective it was cold. Other than that the room design is great and comfortable. Will definitely stay there again when visiting Dallas/Fort Worth. Hope they do something about the water though

Breakfast was not at 6:30am it came at 7:00 am . The room had dirty sheets checked in at 10:20 left at 7 due to the horrible conditions

Room was in okay condition. Breakfast was okay. Everything worked and was clean. Staff did start vacuuming the hallway at 8 am though which was very rude.

Clean room, breakfast options were minimal

I liked some of the renovations like the mirrors and bedroom. I did not like a door that did not close without pulling it shut, a light flickering in the bathroom, breakfast eggs/sausage that needed to be warmed in the microwave & waffles that came out raw needing more heating than what was indicated & tasted a bit sour on morning 1 of the stay, no housekeeping service between nights with having to reuse old towels from the night prior and beds not made, the WiFi was a bit slow, the telephone would not connect with the front desk, the closet had a piece of metal that wasn’t secured to inside of the mirror door, toilet paper could have used an upgrade, and maybe a new clothes carrier as the one there was pretty beat up, and no accommodations for a cot for our small child. They were very responsive to what we needed though which was great.

Clean, quiet, comfortable. nice sitting space.

The room was clean upon arrival. It looked just like the photos. We didn’t receive any room cleaning, new towels, etc during our stay so that was a bit of a surprise. The stay was fine. The desk staff seemed ver nonchalant so that wasn’t very welcoming but the hotel itself was nice.

Nothing stood out but it was a place to sleep. It was the smallest room we've ever stayed in. It was clean. The breakfast wasn't fully cooked so we didn't eat it. Only saw 2 employees the entire stay and the lobby was non existent.

Thank you!!

Room was in good condition and staff was kind to me and my husband. The only complaint I have is when I asked for another towel, as they only gave us two, we were denied. With long hair, having a second towel is a necessity. It wasn’t worth complaining about so we bought a cheap one at Walmart. It may sound petty, but we won’t be staying here again.

Yes. no

the breakfast room was nice, but no coffee maker in room, hotel hard to find

Very inhospitable

Horrible ownership/management. Very customer unfriendly

Breakfast was below expectations! No fruit and little to choose from. The room was very nice but no kleenex or shower cap available. Great location and very quiet. Would recommend staying here. Walmart and restaurants nearby. easy to find right off 114

The room looked updated and was nice. The breakfast was inedible unfortunately.

The property lacked maintenance and cleaning and the front desk staff wasn’t helpful or friendly.

Pillows were miniature and hard; accidentally booked accessible room and front desk refused to change it. No facial tissues, box was filled with kimwell lab wipes. Not sure how a person with accessibility challenges would reach the handheld shower- at 5’ tall, I couldn’t reach it. Front desk staff were unfriendly. I’ve never complained about a stay, but they need some work.

Getting to the property was a problem as there is major construction in all directions, I’ll blame myself for that. We were in room 316. First thing I noticed was that the only icemaker was on the first floor, not a deal breaker. No stopper in the bathroom sink and I had to get a screwdriver from my car to tighten the toilet seat that was truly about to fall off. Also neither one of bed side lights worked, and I’ll blame house keeping for not caring. Pool looked dirty and breakfast was mediocre. Unfortunately we had to stay two more nights than expected but did not book here. Big difference from a best western plus.

Bed and pillows were horrible.

Room was clean and quiet, beds were comfortable. You have to go around a “Road Closed to Through Traffic” sign to get to it (and it has had construction making it difficult to get to for years) but it’s worth it.

The only negative comment I would have is they need to work on the quality of the scrambled eggs. They were dried out and had zero flavor. I mentioned it to the desk clerk. He apologized and said that he would talk to management and I should definitely put it in the comments. If you need to stay in the Roanoke, Trophy Club area and are looking for a clean, good priced hotel, I recommend staying there. We will definitely be back.

Good

This hotel was incredibly disappointing. It had been recently updated and boasted an 8.4 rating. While I cannot be sure of the following, this is what I inferred. 1) the hotel was recently acquired by new owners and it appeared that they ran the front desk and cleaned the rooms as a family. The room was NOT up to my standards, which I told them several times and they did not fix. There were hairs in the sink, there was a used wash cloth in the shower, the floor was sticky, and the room stank of dirty diapers--I have four children and know the smell. When I complained and tried to cancel after the first night, the hotel refused. They promised to clean before I returned. They did some, but still did not mop the floor. I had already shown the front desk photos of the specific problems, and the room was still not cleaned adequately. After realizing the floors were still sticky, we insisted on a new room the second night, and the new room was acceptable. I asked around at the (lousy) breakfast, and other guests also had hair in the bathrooms. 2) I suspect that a family with small children stayed in the room before us because of the sticky floors and diaper smell. These owners would be advised to keep track of such things and give the room extra attention when they clean it. 3) These are NOT queen beds, which was something I specifically looked for when booking. We measured the beds, and they were full beds. Do NOT believe the ratings!!!!

Great hotel. Was difficult to get to due to construction but that wasn’t their fault. Great room for the money.

The beds were too high to get into properly. Toilet paper was really far from the toilet. For tall people not short fat old people like me. Door didn’t close properly and didn’t figure it out until we went to breakfast. Construction around the property was terrible, not the hotels fault but part of the overall problems. Not the worst place but in my bottom 1/2. Won’t stay there again. Sorry.

Hotel website states they have a hot tub which is why we booked the hotel. There is no hot tub at the hotel.

Would like to thank the manager/owner for allowing us to check in an hour early. We were traveling from FL attending my husband’s parents funeral . They were accommodating and we are grateful and thankful for their assistance. Great hotel and staff .

Beds were nice

It was a wonderful out of the way place for us to stay!! Close to Texas Motor Speedway

Negatives: bed frame squeaking every time I lay down, card reader on the door occasionally not cooperating with my room key (at one point, the reader just locked me out of my room and had to ask the desk clerk for help, took several times just to clarify the situation but at the end of the day, it was fixed), only one luggage cart available, not enough lightning (none by the door), water pressure in the shower could be turned up a bit, and the front desk clerks are not the greatest to understand meaning they’re from India. Absolutely nothing wrong with that, no offense to them at all but they are hard to understand either in person or over the phone. The worst part is that they wanted my money before I arrived. I pacificily selected to PAY AT PROPERTY, but they called me and pretty much demanded me to pay for the room, even though I was about a hour away from the hotel. So with no choice, I was forced to pay, thank god my room wasn’t taken away. Customer service could be improved. Overall, the hotel wasn’t great but also wasn’t bad.

Nice & quiet. Rooms could use some updating. Room was clean, bed very comfy. The main road into the hotel is under construction and makes the route in longer. I will stay here again when in the area.

Room was clean. (212) The AC didn't seem to be working all that well. It never lowered the humidity in the room. Towels in the bathroom wouldn't dry. The tub didn't drain, and you had 3 inches of water at end of shower. The sink stopper was disconnected from lever and didn't work. Smallest TV I've seen in a modern hotel. The refrigerator was on max cold and didn't work all that great.

Very friendly and helpful

Convenient

Everything was fine but the floor in my room was dirty. Also will never use Best Western reservation service again.

Completely satisfied. Need a bed for two nights and the price was good. Staff was friendly, breakfast was good, and the location felt like a very safe area.

When we arrived we had to wait about 5 minutes before anyone greeted us. In their defense it was around 2:30 in the afternoon. The first room we were assigned to had some kind of dirt all over the bed next to the AC. we were assigned to another room which was better. The tub faucet leaked, the toilet seat was shabby, the shower curtain has seen better days. The room was clean, just needs a bit of a face lift.

Stay was fine

No breakfast

Most uncomfortable mattress and pillows ever... i actually went to walmart to buy a couple pillows.

Nice staff, very clean accommodations. Good breakfast choices, free until 9am daily. Wish it was open a little later, but that’s me. The bed was hard, but we informed them and they added a mattress pad that helped some. The bathroom was clean. Only complaint was that the toilet paper holder was installed nearly 3 ft across from the toilet, so that created some challenges, but not a deal killer. Not a lot of bells and whistles at this hotel, but perfect for the price if you need a quick, clean quiet space to stay.

Tv and phone didn’t work and it wasn’t the storm. No credit or refund

Hotel appeared to have been recently updated. Location was convenient and quiet. Bed was comfortable and breakfast was good. Would stay there again.

Good

The location is good, but definitely nothing special as a whole. the hotel rooms are not very clean which definitely was a huge turn off. Overall it’s a fine place to stay if you just need somewhere to sleep for a couple of nights.

Vacation.

The breakfast was not good at all.

It was a decent hotel with a decent breakfast. We stayed one night on our way to Colorado and it was sufficient for what we needed.

Dead bugs in bathroom, shower valve couldn’t be turned off so water spray all over the floor, pool closed. Had to ring bell multiple times to talk to front desk. Not impressed at all with this hotel for a best western. Extremely disappointing.

For starters we drove 1000 miles to get to our destination and as soon as we get to our room, the tv doesn’t work so we call the front desk. Their solution, because it was 6:30-7:00 pm, was to wait until the next day to get a technician. No offer to move us into a different room until I spoke up and questioned this. We get to the new room and our bed had a huge yellow stain on the foot of the bed, big bugs on the floor, only 1of the 2 light fixtures in the bathroom were working simply due to a burnt lightbulb, mold on the underneath side, of the plating in the bathtub , just under the handle that turns the water on, went to the pool area and the only two lounge chairs they offered were broken and old, the landscaping around the pool was a joke. They had a landscaper doing some trimming around said pool area and the shrubs were so overgrown on the inside of the pool area because they only worried about how it all looked from the outside, not what the paying guests actually get, it was obvious there was no cleaning up of sticks and debris along the fence line, inside the pool area as it had been building up for quite some time. The air conditioner sucked because you literally had to crank it down to 60 degrees to even remotely be comfortable. Probably one of the worst hotel stays I’ve had in many, many years sadly. Should have just spent a little extra money for the better rooms. Guess we’ll know better next time and to warn our friends and family so they don’t mess up too!!

Worn out property and extremely unprofessional staff. VERY INTIMIDATING environment for a lone traveling female.

So easy access to major highway, yet far enough away so as not to hear the traffic, I would definitely stay here again if ever back in this neck of the woods. The young man that checked me in was friendly and helpful.

Upon entrance to our room there was a live cockroach in the toilet

When we first arrived, the man at the front desk was very rude to me. I asked what time the pool close and he said 8 o’clock and he said if I want to use the pool, he hast to open it for me. The pool had closed signs on it. The pool was disgusting when me and my children went to swim all the chairs were broken, there was containers of disgusting water sitting on both sides of the pool we went to our room. Our room was Mediocre. The fire alarm was hanging from the ceiling the Internet was not working and at two in the morning me and my children woke up from being bitten up. I turn my light on in my room, and there was a bug on my pillow. I took a picture of it and I went down to, the front desk the lady that was working the night shift was probably the only good thing about this whole experience. I showed her the picture and she immediately moved me and my kids to another room the next morning we recovered we try to shower and there was more bugs in the shower in the room I went downstairs to check out and talk to the people that were at the front desk. It was two men were both very extremely rude to me to hear what I had to say. I showed them the pictures of the bugs and they called me a liar and said that they don’t get complaints like that. They were dismissive of me I asked for the supervisors number and they would not give it to me. I asked if they could call their supervisor and they refused and they said that they don’t do refunds and they don’t care. Horrible

Location was great. Felt safe, but the condition of the building was poor and smelled old.

First, the check in person told us the pool was closed at check in. When I tried to explain it was the reason why I booked here and that I would cancel if it was closed, he told me he could opened for us. So the whole pool closed sign was a lie. The whole place is renovated...sure but you can really tell by the odd and old things left behind and that are very visible. The whole place needs a really good clean and needs to be kept up too. My room was ok....until I took a shower. Both towels were visible used and dirty. Make up was smeared and hair was on them. Literally used from last people, picked up, folded and put as clean to be used. The shower curtain has mold and bathtub has a ring of green mold around. Leaking faucet. And I could add more and more. Please stay away. Put your money else where. This place isnt even cheap to begin with. Will not stay here ever again.

It was dirty and very outdated. The bedding was old and minimal.

Shower would not turn off. Could not use the tub due to the plunger on shower being rusted up. We had to listen to running water non stop!

Was assigned a room. Being tired and late we went up to eat take out first. The room smelled like cigarettes and cologne. Lots of cologne. Turned the ac on high, vent fan on and even made some coffees to try and mask it. Finally couldn’t stand it any longer and went down to request a new room. Clerk almost argued that the smell was the Chicfila I had brought in, yes because that smells exactly like 6 gallons of store brand cologne. Was given another room that now had a direct spot light pointed in the window that kept me up all night but didn’t want to deal w the jerk at the desk. Room did not have sheets for the sleeper sofa either. Room felt dirty and old with water stained ceiling and rusty shower curtain rod and sink that wouldn’t drain and toilet that had to be flushed 4 times just to flush away urine. That picture is of 430 am!

It was good but the bed was like sleeping on the floor.