Sonesta Select Dallas Richardson

Clean room!

Bed was very uncomfortable the balcony was literally 2 of my feet never came in and gave clean towels or wash clothes no extra coffee or cups in room the bed felt like the head of it sunk down and your feet were up higher. No complementary breakfast

Loved it It was great

Very good

Superb

Can hear your neighbors

Exceptional

It was clean, friendly staff, wonderful bed with duvet, large room. It’s Halloween and the staff had decorated the lobby so cute. They were already planning Christmas decor- it shows the staff are proud of their hotel! Resonably priced. Would definitely stay again! All A+

Superb

It was clean, sleek, and comfortable. No issues at all!

The front desk person was very professional. I had some issues with the room, and he compensated me for the trouble. No free breakfast.

Last minute solo trip and it was amazing. The room was great and the pool was even better. Definitely would stay again!

10000

Everything was excellent Nothing

Exceptional

Everything was excellent Nothing

Nice place to stay. Quiet and off the beaten path.

Superb

good

Superb

The staff were very attentive and amazing. Smiles and warm energy everyday. The management team checked in via text and accommodated my requests quickly. While I was traveling for work, they made the experience seamless. No in-room safe or at least I couldn’t find one. There was also no rack or thing to place your luggage.

The staff were very attentive and amazing. Smiles and warm energy everyday. The management team checked in via text and accommodated my requests quickly. While I was traveling for work, they made the experience seamless. No in-room safe or at least I couldn’t find one. There was also no rack or thing to place your luggage.

Location, Clean, Comfortable, room size No breakfast, or coffee. Come on, have some free coffee. Yes coffee in room, but to this day I have never liked a cup of coffee from my room. Not sure why. Also, when I booked I stated would arrive late for check in, but decided to call hotel to confirm I'd be late and they told me I had to pay for the first night to make sure I had my room and wanted me to give card # over phone, did not like that and did not like that then I had to send payment via email they had sent me for that reason, I was driving, had to stop to do all that.

Location, Clean, Comfortable, room size No breakfast, or coffee. Come on, have some free coffee. Yes coffee in room, but to this day I have never liked a cup of coffee from my room. Not sure why. Also, when I booked I stated would arrive late for check in, but decided to call hotel to confirm I'd be late and they told me I had to pay for the first night to make sure I had my room and wanted me to give card # over phone, did not like that and did not like that then I had to send payment via email they had sent me for that reason, I was driving, had to stop to do all that.

The environment is always nice and pleasant The room was available 30 minutes after check in with no compensation such as extra stay time given. The shower faucet was stiff and didn’t seal correctly leading to poor water pressure from the shower head.

Location value cleanliness staff

Location value cleanliness staff

Exceptional

No breakfast. Nice size room. Decent stay

Has

Really can’t complain about my stay . Staff was pleasant and guest minded their Own business

Great staff very clean great staff very welcoming even due to the difficulties with the system. Everything worked out great. Definitely will stay again. The front desk lady Kim is awesome as well as the rest of the crew very helpful and hands-on the manager tiffany is very reasonable and will work with you as long as you show her respect as she always shows you respect thanks again you guys for always being a good host.

It was a clean room got good sleep no free breakfast though.

I was good, great dad good environment. The rooms are always clean and they hold their guests to a high standards. The room is amazing. Nice size officers very good at communicating and very nice. I’ll stay here in between moving and have felt at home already before moving lol great prices and staff all are nice and very helpful definitely will be staying again thanks to your team I want the higher up yall have this place running better then the W hotel honestly clean ,great vibe and quite peaceful and great AC n the bed is hard to get out of bc it’s so comfortable lol

Clean room friendly staff

Pool was great. Room was clean and quiet. Staff was great.

all was exceptional. as I had expected.

Small bathroom lavatory.

I went to the front desk to check out; I asked about drinking water and was told that water is a courtesy they give Mon-Thurs, in other words they're not required to provide water to paying patrons. No issue; I just thought it was a terrible mind-frame coming from the manager on duty at the time. The statement was made with a condescending smirk on her face (the Hispanic manager); I will always be mindful of that statement while booking in the future!!!

It was a good stay

Very helpful staff, room was so big and spacious. Clean area, lobby was really nice. Felt like a little home, will definitely be staying again!

Room was nice and updated, very clean and comfortable beds. The AC was nice and cold. Pool was open which was great, had to have them refill the towels but no complaints there. Breakfast is not included so we did not partake but that was fine as we wanted to get on the road. Lots of restaurants nearby for dinner breakfast and lunch.

I recently stayed at the Sonesta Select Dallas Richardson, and what truly made my experience stand out was the incredible staff. From the moment I checked in, every team member I encountered was warm, polite, and genuinely welcoming.They went above and beyond to ensure I had everything I needed for a comfortable stay. Whether it was a quick request at the front desk or a friendly greeting in the hallway, their attentive and accommodating service made a huge difference. It is rare to find a hotel where the entire team is this dedicated to guest satisfaction!Beyond the stellar service, the hotel itself was fantastic—clean, quiet, and very comfortable. I highly recommend this property to anyone visiting the area, entirely thanks to the wonderful hospitality. I will definitely be back!

Never received my $100 deposit

Wonderful all the way around. We always stay here.

While booking it showed breakfast included but for some reason it wasn’t provided at the hotel and while checking they kept out waiting in lobby at midnight causing some error on their end and didn’t compensate anything for the loss of time nor they provide basic amenities like drinking water.

Unfortunately, my stay was disappointing due to the cleanliness and lack of response from staff. I discovered a roach in the room and immediately notified the front desk. I was told that housekeeping would come to the room to spray and address the issue, however, no one ever came. Finding a roach was concerning enough, but the failure to follow through after the issue was reported made the experience even more frustrating. Cleanliness and prompt attention to concerns like this should be a basic expectation for any hotel.

N/A

Room was very clean..bed was comfortable..bathroom was clean.. good newer hotel. There is no complementary breakfast. It cost around $14 . Fitness room does not have weights or machines. Just treadmills

Staff was great as always! Rooms are clean, air conditioning is on point and a safe place!

It was a great experience

It was a convenient location and everything was as expected. We did hear knocks throughout the night, which was concerning.

All was great. Had a nice stay

⚠️ WARNING: Miss the first night, they cancel your entire trip with ZERO refund!I booked a 4-day stay through Expedia, but due to an unexpected issue, I missed the first night. Instead of just charging me for the missed night, the hotel and Expedia completely canceled the remaining 3 days of my reservation and refused to issue a refund for a single dime.When I reached out for help, Expedia blamed the hotel's strict "no-show" policy, and the hotel blamed Expedia's third-party booking terms. Neither company was willing to show an ounce of human empathy or customer service to reinstate the remaining nights or offer a partial credit. They effectively took my money for a 4-day vacation

Great place to stay!

Great place very clean and good staff

Ok

Location is excellent if you have business or people in Richardson. Abundant Dining options from grab - it to gourmet. Well managed and maintained hotel. Would stay again.

Thank you for the hospitality. Wish breakfast was included but otherwise great place to be.

Our stays are always enjoyable!

Great as always

Thank you! Enjoyed our stay!

Staff was amazing manager as well clean place very homie and very comfortable

Nice, clean place. Very good value. Would definitely stay there again.

Sandra in house cleaning is amazing!! Thank you!

Traveled from Houston for my daughter's softball camp. Arrived 10 minutes before check-in time. Was told my room was not ready yet. Family and I ran a few errands, received a phone call saying my room had maintenance issues and it will not be available, They accommodated me in the Sonesta ES Suites next door but did not receive the kind bed suite I requested and paid for with the original reservation.

Wonderful place and nice people

Deposit

Always wonderful. From the staff to the rooms is a great place to stay.

Great hotel and location is a plus !

When I entered, the hotel smelled good, which was a huge plus! Cleanliness is a huge deciding factor when choosing a hotel, and I checked the reviews, so I'm glad to see they were accurate. My room was clean, and the bathroom was spotless. It's best to walk around in house shoes or slippers because the carpet did feel a bit sticky. I didn't interact much with the hotel staff, so I can't say much about their helpfulness or friendliness. Overall, I enjoyed staying at the Sonesta Select Dallas Richardson. I'd definitely book again.

Room was clean, employees were hospitable and helpful. Breakfast was not included but they do have a good breakfast bar.

The hotel was nice in general and very cost-effective. The mattress was kind of lumpy so if that’s a big deal, you might choose another place.

This is my third stay in 2 months. Rooms are very clean, comfortable bedding and well equipped. In addition, it’s a very convenient location with plenty of surrounding restaurants within a short 5 min drive.

Clean facility, smelled good and friendly staff.

If you are booking a stay here, you better hope you get the young lady working behind the counter during check-in. Honestly, walking up to her desk felt like winning the absolute lottery of the year. After a brutal, delayed flight and a nightmare layout with my luggage, I arrived at the hotel exhausted, frustrated, and ready to crash.Then, I met the absolute angel running the front desk:The Golden Ticket Upgrade: I had originally booked a basic, standard room right next to the elevator. Without me even asking, she took one look at my exhausted face, smiled, and completely upgraded me to a sprawling executive suite on the top floor. Talk about a jackpot!Elite Customer Service: She didn't just hand me a key and point me away. She was incredibly warm, gave me the insider rundown on the best local spots that stay open late, and even threw in extra complimentary breakfast vouchers just to "make my morning easier."The Sweetest Welcome: To top off the "lottery win," she reached under the counter and handed me a small box of local, artisanal sweets as a welcome gift. It was a tiny gesture that completely turned my entire travel week around.The hotel itself is fantastic—clean, beautifully designed, and very comfortable—but the staff is the real treasure. That young lady deserves an absolute promotion. If employee of the year was decided by a lucky draw, she should win it automatically. 10/10 stars, I will definitely be staying here again!

The Atmospheric Vibe: The hotel itself is stunningly beautiful, dripping in old-world Dallas opulence. But the moment the elevator doors opened onto the upper floors, the temperature plummeted. It has that thick, heavy air that lets you know you are definitely not alone.The Midnight Performance: Around 2:00 AM, the vintage radio on my nightstand turned itself on, static blasting before settling into a distant, echoing 1930s big band tune. I looked up, and the heavy velvet curtains were swaying violently, even though the glass windows were locked tight.The In-Room Encounter: I sat up in bed and saw a faint, shimmering figure of a woman in a long, flowing white gown standing near the writing desk. It was clearly the hotel’s famous "Bridal Ghost." She didn’t look menacing; she just looked incredibly elegant and deeply sorrowful.The Ultimate Souvenir: I gently called out, "Excuse me, ma'am, I'm a huge fan of your work." She turned, floated over to the desk, and the antique fountain pen lifted into the air. It scribbled furiously on a piece of hotel stationary before she vanished into thin air. When I walked over, there it was: a beautifully cursive, ink-wet autograph that read, "Stay forever."The front desk clerk didn't even blink when I showed him the stationary at checkout.

Title: ⭐⭐⭐⭐⭐ The Ultimate 5-Star Guest (Highly Recommend!)If you run a hotel and see a reservation under the name Jesus of Nazareth, approve it immediately. He stayed in our executive king suite this past weekend, and our hospitality staff is still talking about it. He is, hands down, the most respectful, tidy, and genuinely transformative guest we have ever hosted.Here is a quick breakdown of His stay:Zero Noise Complaints: Despite the hotel being packed, His room was entirely peaceful. Our night auditor noted that He spent most of the evening in quiet reflection on the balcony, projecting an aura of complete calm over the entire floor.Complimentary Mini-Bar Upgrades: We usually stock the room fridges with standard, overpriced bottles of local tap water. When housekeeping went in after checkout, every single bottle had been seamlessly upgraded into a premium, award-winning vintage wine.Immaculate Room Condition: He left the room in absolutely pristine condition. The bedsheets weren't just stripped; they were neatly folded on the mattress alongside a handwritten note that read, "Peace be to this house."Free Property Maintenance: Our maintenance crew had been struggling for weeks with a broken ice machine on the third floor. According to the team, Jesus walked past it on His way to the lobby, gently tapped the side of the machine, and it instantly began producing perfect, crystal-clear ice again.

Nice room comfort good vibe in the building I would stay here again it’s been good

This is my second time staying here..I would recommend to everyone it’s reasonable with amazing environment and the good location

Our room was great! Very clean. The front desk staff was great. AC was amazing. Love it.

This is good place to stay quiet, clean great staff and great atmosphere.

Great hotel with good location and excellent staffing to take care of all needs.

Overall good

I’m gunna be quite nmnmmmm

Very nice. Clean & quiet

Great comfortable stay. Very clean

Clean room good service

The place itself is great! The rooms are clean, comfortable, and well maintained. Overall, I had a positive experience. However, one of the managers could benefit from an attitude adjustment. My interaction with her was unprofessional and could have been handled more appropriately, which unfortunately took away from an otherwise enjoyable stay. Hopefully, this can be addressed, as the property itself is very nice.

Didn’t appreciate that we didn’t get clean towels, or get our room fix up but what could we expect if they wouldn’t even take the trash out. We had to put our trash in the hallway and it was the most embarrassing thing to do. Other than that everything was good.

Just need to update the bathrooms, the sink smells horrible, no big mirrors, the showers needs an update but other than that, everything else was ok.

Great Place clean and excellent staff

Lobby was very clean, staff was very attentive and friendly.Lydia sent me a text asking if we needed anything and if our room was to our satisfaction (it was spacious) great water pressure and hot water! Would stay again.

Nice hotel. Faucet in the bathtub was kinda messed up but otherwise zero issues. Nice tv. Comfy bed. Liked it!

they have free beer tomorrows'

Surprisingly good find in Richardson. Great stay for the price.

Nice hotel, front desk there was a man that was by himself. Everyone was checking in and he was so nice, proficient, and quick. The room was huge with a balcony over looking the pool. It was quiet at night, pool was nice. Zero complaints and I will be rebooking next month!

Sonesta select is always a good pic. It’s always clean and the staff are always friendly and they’re always there to help when needed.

Clean rooms and very friendly!

This hotel was amazing, nice clean rooms,with a friendly staff !

our tv was broken and after the maintenance guy checked it out he stated that it could not be repaired until the next day. other than that everything else was okay

laundry was so beneficial and my children enjoyed the pool! Thank You!!!

Lil cunning trick on whether breakfast is provided or not. It says available, but when you get there they ask you to pay for breakfast, why not just say it's available for say on your website? Kinda sleak

We booked on the online booking website and we had problems from the beginning. When we got there was told that I had to pay a 100.00 deposit and pay for breakfast. That isn’t a good stay when you want to take all my extra money. We were visiting from New Mexico.

I liked this property for stay.

The shower was good with good water pressure.. the bed was great as well.. The only downside was that the breakfast being offered seemed expensive, so I did breakfast at First Watch restaurant that was located less than 5 min away.. I would certainly stay at this hotel again!!

Good room.

the rooms are spacious and clean. I was only there for a few hours and it served the purpose

Friendly staff, well-maintained, good value. No parking fees, free Continental breakfast but I couldn’t wait for it to start — 7:00 on Sundays.

They do not clean the rooms every day; they do it every three days, this is not clarified when the hotel is offered.

Room and facility was clean and nice looking.

Very nice place . Clean and neat. Close to restaurants etc.

Great Customer Service and atmosphere

First tine booking this hotel and I am very satisfied with it. Clean room, comfy beds, helpful staffs and nice receiptionist area.

The girl at the front desk was not friendly at all. Disappointing and unhelpful.

Clean room the room was excellent!!! Staff friendly that was amazing breakfast was NOT included so that’s the only downside!!! The room had good air conditioning just a really good stay I will book again!!!

Would book again!

We came for one of the World Cup games. We had a great time and our accommodations were fantastic.

Bed bugs. They don’t have any protective encasement on bed. Bit all night reported to mangement. Need full refund

Thank you