Sonesta ES Suites Dallas Richardson

Room was clean, enjoyed the complimentary breakfast, and the staff were extremely helpful!

Nice but usb charger docks didn’t work,

,

Great value for the money. Breakfast was a little difficult since there appeared to be one worker covering everything and she could only do so much so fast. Even without the breakfast we would stay again.

Location Receptionist were generaly not nice at all.

Location Receptionist were generaly not nice at all.

Nice hotel.

Superb

The room had a stale cigarette odor, which I find annoying. They were unwilling to let me change rooms.

Clean room. Excellent breakfast. In room setup was great.

Beautiful room amazing and comfortable room can’t thank them enough for a wonderful experience clean room breakfast was amazing

Staff was so great and rooms were clean will definitely recommend.

We got there our first night and it smelled in the hallway (3rd floor). We turned the sink on in the bathroom to wash our hands and the water sat. The shower was on for only 2 minutes, and the water wouldn’t drain. Even 9 hours later the water still stayed in the tub. So no shower. The toilet kept running all night after two flushes. So I took the back part off to flush the toilet. We have pictures also! So none of these things were considered an emergency. Hotels have 24 hour maintenance, but not there during the OU/TX weekend when they’re fully booked! Needless to say, Josh just wanted me to acknowledge that he “tried” to help me and when I didn’t, he blatantly told me that “he didn’t care if I stayed or not” and refused to call his manager 3 times. This place is terrible! Oh and Expedia you are terrible too!

The friendly staff

Very convenient and comfortable

The suite with two queen beds actually has two bedrooms, two bathrooms, and a living room. It is super nice. The rooms are clean. The only downside is that the kitchen smells a little. It is common with the hotel kitchens though. The management should air out the rooms more often.

Clean. Courteous staff. Decent location for our trip. Breakfast was delicious Refrigerator made clacking sounds off and on all during our stay. Coffee pot leaked ALL the water we put in it. I had to mop water up for clear across the counter to under the microwave. Coffee in room was awful. Thankfully the coffee at breakfast was delicious. I sent a request, when I made the reservation, for extra pillows and blankets. Even asked for the extra pillows and blankets when we checked in. Desk clerk said ‘I will have those brought to your room right away’. She didn’t :(. The request was for medical reasons, not just because we like extra pillows. Btw…I told all this to the desk clerk when we checked out. He said ‘Oh. Okay’ Didn’t appear to me it mattered. He didn’t make a note or ask for specifics. Just said‘Oh. Okay’.

Clean. Courteous staff. Decent location for our trip. Breakfast was delicious Refrigerator made clacking sounds off and on all during our stay. Coffee pot leaked ALL the water we put in it. I had to mop water up for clear across the counter to under the microwave. Coffee in room was awful. Thankfully the coffee at breakfast was delicious. I sent a request, when I made the reservation, for extra pillows and blankets. Even asked for the extra pillows and blankets when we checked in. Desk clerk said ‘I will have those brought to your room right away’. She didn’t :(. The request was for medical reasons, not just because we like extra pillows. Btw…I told all this to the desk clerk when we checked out. He said ‘Oh. Okay’ Didn’t appear to me it mattered. He didn’t make a note or ask for specifics. Just said‘Oh. Okay’.

One of the niceses ES I've stayed in. Clean and cozy units great for families. Good breakfast and friendly staff. I recommended this location to my family.

I requested an extra pillow and all they gave me was a decorative pillow

Old, outdated building with an awful odor. The room was not clean, and the overall condition was very disappointing.

Breakfast was awesome !!!

Clean rooms & convenient location

This property served the purpose for what I needed but it wasn’t the cleanest place I’ve stayed.

Breakfast. It was below par. Eggs were green and bacon was paper thin. Potatoes were overcooked and the juice was watery.

Unfortunately, breakfast was disappointing. The breakfast attendant was often late, and one day breakfast never opened at all. The food and selection were not very good either. My biggest complaint, however, was the internet. I was getting only around 5 Mbps download and 3 Mbps upload throughout the property and in my room. Since I needed reliable internet for work, I ended up buying a T-Mobile 5G device during my stay. It was literally about 100 times faster than the hotel Wi-Fi. For anyone who needs to work remotely or depends on a reliable internet connection, the Wi-Fi here is a major issue that the hotel really needs to address.

Breakfast was not good at all. Tried it the first day and went elsewhere for the rest of our stay. Zero wifi access. No clean towels and no trash pick up.

Clean,only that they refused to change the bed linen.

Room was good, with no wifi and there is no veg breakfast options. Sad about it. Staff was okay

The only thing I wasn’t very happy about was the location of the room. One of the rooms was located in an alcove so,I didn’t get as much sunlight as I would have liked.

Was not expecting a residence type room. Full size fridge, not a mini-fridge. Nothing other than my schedule which didn't allow much time for my stay.

Was not expecting a residence type room. Full size fridge, not a mini-fridge. Nothing other than my schedule which didn't allow much time for my stay.

Exceptional

Room was great and night staff was exceptional Morning staff was not around and showed up a few minutes later

Morning staff was not around and showed up a few minutes later

Everything was good

Feels home-y

Feels home-y

Really have no complaints, stayed about 4 days.

Wifi have me trouble one day, after reaching out to front desk and talking to tech services, it was resolved. I would like if windows can open easily.

Very close to UTD campus, good complimentary breakfast. Great place to stay for extended period. I liked the full kitchen and on site laundry Wifi have me trouble one day, after reaching out to front desk and talking to tech services, it was resolved. I would like if windows can open easily.

Great place to stay! Clean, quite and breakfast options are great!

I was pleasantly surprised. The property and area was so quiet. We normally get the Dallas hotel plague of a youth sports conference or tournament staying at the same hotel. My husband and I both commented that it was so quiet. The bed is super comfortable. The room was so clean. Johnna, the night desk attendant was kind and very professional. The breakfast was fantastic. I mentioned to my husband that I saw a review of someone saying the hotel smelled weird. The halls smell incredible. Like lemon clean!! We’ll be staying here for our dallas trips now.

Clean rooms, I hope it stays that way and breakfast was very convenient! Thank you so much

Exceptional

Clean room and spacious!

Despite having paid for a two-bedroom suite, the front desk staff informed me that the room had been overbooked and was unavailable. Subsequently, they provided me with two different suites, and we opted for the one that was available due to the lack of alternative options.

Staff, Nice gym. The rooms are spacious. The room smelled. Kind of like old socks… and o never once did housekeeping clean the room. I was there 4 days.

Staff, Nice gym. The rooms are spacious. The room smelled. Kind of like old socks… and o never once did housekeeping clean the room. I was there 4 days.

However, the room had a strange smell, and the carpet felt sticky when walking barefoot, which made it feel less clean than it looked. Breakfast was the biggest disappointment. The waffle maker wasn’t working properly, so the waffles either came out undercooked or fell apart completely. The breakfast area was messy, and the scrambled eggs were a little watery. Overall, it was an okay stay, but with a few improvements to the room condition and breakfast quality, it could have been much better.

Todo muy bien

The property was well maintained and for the money. It was super convenient to have a kitchen for our leftover restaurant meals as well. Our stay was quite comfortable.

The suite room was clean, but the building itself had a really strong smell. Like if they sprayed a lot of air freshener to avoid the smell of something. The building and hallways are old and outdated. Breakfast was okay, waffle machine was out of service for our stay.

Near to UTD and China town

Our ac in the room was out

For me this place is excellent

This property is always clean, rooms clean, breakfast area is always clean and the property is as well. Very well kept property! I will recommend this property to anyhow.

I loved my room.

Room was exactly as described, clean and comfortable. Excellent staff and housekeeping.

The room was clean and comfortable. The staff was very nice and helpful. The breakfast was delicious. Worth every penny.

I liked the location and the price was good as well. We really enjoyed our stay.

Amazing

Nice hotel

BAD: 1 - the internet was terrible and I had connection problems 3 of the 5 nights I stayed, both with my iphone and my Windows PC. Note that I had ZERO problems connecting to wifi with both devices from other locations. 2 - Furniture was awful. The chairs at the table were way too low and the couch was beyond uncomfortable 3 - Towels were very thin

We were very happy with everything except for the bed. The Linens were too small for the bed which made us battle for cover!!

It is good. Room is clean but smells not really good

Staff friendly. Clean room. Great breakfast. Excellent price.

Did not eat there however parking was easy and safe

Trash build up on outside of rooms main buildings but otherwise very nice place will be staying again

This was a perfect stay, will be back again

good value for price and location

The staff was welcoming, professional, and always willing to help with any questions. Check-in and check-out were quick and hassle-free. The location is excellent close to restaurants, shopping, and major highways, making it convenient to get around the Dallas/Richardson area. Overall, this hotel offers great value, excellent service, and a comfortable atmosphere. I would definitely stay here again and highly recommend it to anyone visiting the area.

Nice clean and the staff are attentive. The breakfast bar was amazing. No complaints.

Good

My only complaint was housekeeping. They only do light housekeeping every 3 days and a full clean every 5 days. That is fine for me as I don't need someone cleaning up after me on the daily. But on day 3, light housekeeping didn't even include making my bed which I thought was strange. And they removed the extra towels I had requested as well. Which I guess is the main complaint I have; since the towels are small, I would have appreciated having 2 towels per guest as the standard. But overall, I was very happy with Sonesta ES and will return again next time I'm back in Richardson.

The condition of the bedding was so unsanitary and disturbing that I was unable to sleep in the bed. Instead, I remained fully dressed and slept sitting upright on the couch for only a few hours throughout the night. This experience was unacceptable and fell far below reasonable standards of cleanliness, guest safety, and overall sanitation.

Hotel was very dirty. Entire hallway smelled like marijuana. The free breakfast is disgusting. Do not waste your time staying here. We couldn’t even stay our last night because of the strong odor.

My room was clean and comfortable.

Love the stay was so welcoming.

The pool didnt work the week that we were there. We also had the smoke alarm beep the entire stay. We called maintenance and they replaced a battery and it was still back to beeping especially after the workday. Would still stay here again. Everything else was great! Grounds, food, staff, room,etc.

The kitchen was fully equipped with everything we needed. Well maintained. Quiet & safe property. Smart TVs in the room.

High floors are recommended You should ask for HK to make up your room every three nights In general we loved the place as it fits for families

I did like the hotel in general. Only thing is they definitely have roaches. I do not enjoy doing reviews but I genuinely do not like roaches. At all. And Al’s even thought the bed was clean I kept getting bit by something. I honestly do not know what it was.

Room was clean and spacious. Staff was friendly and helpful. Good location. Pool and gym were great. Would stay again when in the Richardson, Texas area.

The hotel is in a wonderful location. The initial appearances average. The lady who assisted me was pleasant until I asked for a room that was not on the first floor. Then she seemed highly irritated but she made the change. Well the hotel was clean there was a musty smell in the hallway. However, my room was in fantastic condition! It was beautifully clean and fresh smelling. It was a very pleasant room to stay in. The breakfast was unappealing but I appreciated it being offered.

Just like Tony, the Tiger great

Rooms weren't bad,just had issue with bathroom sink not draining properly.kids loved the pool area.

Its was good for the price paid!

Room was clean and spacious, front staff was very helpful didn’t like plastic couch but I understand some people are dirty.

Staff could be more professional. They lied. I reserved a room since I had two rooms. I needed them next to or the same floor. I was told yes, and I was giving a room number to later find out my second room was on the 3rd floor. when I mentioned that I was giving a room number, the staff ignored me. I was on 229 the second room was supposed to be 230, instead it was on the 3rd floor. I asked for an extra blanket, I was told no. The staff were not so nice.

Clean Hot water

I loved everything about this place from the rooms to the breakfast it was so good and the staff was so nice I’m definitely coming back

We love staying here. Its always nice and clean. Great breakfast and the rooms are always clean and big! We always stay when we're in town

We loved that there were 2 separate bedrooms. Adds privacy when all of your travelers are adults. Loved that there was a full coffee pot to make enough coffee for everyone instead of having to wait until we went to breakfast.

Worse

Fair

Excellent

Great breakfast. Nice location

It was a Great stay and the breakfast was delicious and the stuff was very kind ..

Wasn’t as clean

Everything was fine except the shower/tub in room 312A was extremely slippery and dangerous. The tub floor is slick with no tactile coating or safety strips. An accident and potential lawsuit just waiting to happen.

Nice clean and spacious room. very secure. Staff was very kind and professional. He was also knowledgeable. I was very surprised at the add-on fee for my dog. not a deposit but a $150 non-refundable fee.

Location is perfect. Room was very clean and organized.

Staff was friendly and professional. The locations was great. The facility was clean and well kept. The food was fresh and good. And the price was very good! We plan to do it again.

Great and spacious room!

Clean and spacious

Clean and spacious room. Nice staff.

clean room

I had a very convenient stay, daily breakfast was fresh although can be varied on daily basis. Overall quite place and pleasant.

Yes to breakfast. Yes to parking

Excellent

The staff was friendly. It was noisy and a person in the parking lot was playing loud music. It was clean and the rooms was large with everything you need. We will stay there again.

The stay was okay staff was friendly and kind.

Yes. Everything was very clean and well-equipped.

Staff was rude! And they made me put an incidental deposit down twice!

We really liked our stay, the suite was clean and comfortable, the parking was convenient, the breakfast was simple but GOOD (we really liked that they separated the eggs and the sausage). The staff were very professional, perhaps a little too professional and missing a touch of normal people (when we left, we said that we had a great stay, the response was, "okay").

N/A

The room was clean, bed was comfortable. The breakfast was also good. The area of hotel was nice I felt safe especially traveling alone. Overall it was a great place will definitely stay there again.

Breakfast was very good !! Nice area

I have stayed here during the pandemic and the facility was great then and still is very good. I will stay here again.