Renaissance Dallas Richardson Hotel

They gave me the wrong room and it smelled old in the room. They took my jewelery I left.

The place was spotless

Felt new. Very clean. Great breakfast and lunch

Next morning we tried to order room service for breakfast and the menu is really basic, does not even have pancakes. Front desk staff is really friendly and courteous.

Great value for a 4-star hotel. I wish there had been a microwave in the room, but otherwise great hotel.

Location The room we stayed in had many issues. The toilet had to be fixed twice. The door to the refrigerator fail off in my child's had. The staff offered to move us over the 3 day that was to be an 8 day stay but we ended our vacation early due to the problems.

Exceptional

Only complaint is neither desk nor bar ever have any actual cash change so I could get five-dollar bills to give the valet.

Great clean place to stay

An excellent hotel with very helpful staff.

The staff was friendly and area was very clean. Breakfast was amazing

Good

Very nice property with helpful and friendly staff.

Exceptional

The staff was phenomenal 20/10, they have a Starbucks inside which is always a plus, convenient valet service with no wait. They made sure every request we had was met, we will stay here from now on.

Great stay, great customer service!

Exceptional

The lady that checked me in set the tone. She was really kind and helpful.

The lady that checked me in set the tone. She was really kind and helpful.

Excellent experience. Great location and a very comfortable hotel.

Very clean, well kept. Impressive lobby. Very safe campus overall. Towels could use upgrading but oh well…

Rooms were oversold even though I had booked a month in advance. So no suite for us. The beds and pillows were terrible. They made it up to me by buying me breakfast (I don’t eat breakfast) but oh well! Furniture in the lobby is all peeling apart, OH and the hot hub was broken down. Great experience! Lol

Just a quick overnight stay between graduations, but staff and hotel were very good.

Very good

The room was nice and very clean, but we were jolted awake throughout the night due to the air conditioner shutting off very loudly (room 324), so it wasn’t a restful experience. Everything was well maintained in all areas except for our room AC. The valet service was very quick and efficient, which is a rare thing on a busy holiday weekend The staff at the front desk didn’t seem very warm and friendly but we got what we needed. The breakfast was pretty good, but the bacon was very odd (lots of fat and burned). The breakfast service was not prompt or friendly.

The room was clean and comfortable. We’ll definitely return to this beautiful hotel.

Exceptional

Unknown charges on my account

Con: the parking garage is separated - just a bit of a walk.

Exceptional

A

Great!

Exceptional

The staff was great.

Wonderful place. Chris was great

Second stay. Room is spacious with lots of outlets for phone chargers etc. Pillows are flat so if you like a good pillow bring your own. Second time using the coffee in the hotel and always disappointed. They are always out of something. Today was choc chips for the drink my daughter wanted. Check in was quick and easy and agent was friendly. We had lunch one day and ordered the three little pigs pizza. It was very good. Elevators work quickly so it was easy getting up and down from room to our dance comp with no wait times. Parking was easy and felt safe.

Excellent customer service, very clean hotel and has a fresh clean smell. Amazing view. Highly recommend!

The bathtub needs to be refinished and hardware replaced. The stains were pretty gross. The clock was full of dust and the area behind it was dusty. I expect a room where I’m going to sleep to be clean.

The bathtub needs to be refinished and hardware replaced. The stains were pretty gross. The clock was full of dust and the area behind it was dusty. I expect a room where I’m going to sleep to be clean.

Exceptional

Starbucks Vallet/ Front entry - Convenient room location Service at the cafe Was told there were multiple restaurants on the property. All of the upcharges Hot room, it never cooled off. Lights, coffee machine, and electrical outlets not working. No vent in the restroom and VERY LOW ceilings.

Starbucks Vallet/ Front entry - Convenient room location Service at the cafe Was told there were multiple restaurants on the property. All of the upcharges Hot room, it never cooled off. Lights, coffee machine, and electrical outlets not working. No vent in the restroom and VERY LOW ceilings.

Exceptional

Superb

Clean rooms, friendly staff, indoor pool, smoke area for my husband.

Clean friendly and convenient located.

FANTASTIC!

We were startled awake by a fire alarm. When exiting the room we were notified by other patrons that it was a false alarm. ONLY AFTER CALLING DOWN were we notified that no evacuation was needed. Neighboring rooms also stated similar displeasure with the property. Water leaks, and lack of cooling being repeated displeasures. The overall experience at your hotel was horrible. I will recommend to as many people as possible to not visit your establishment

awesome staff

The truth is that there was a bunch of scumbags staying there for some garbage “championship” and I suspect they just decided to give my room away. I’m not done with this my a damned sight. But no, will never stay at another Renaissance property.

The view from the room was beautiful. I wish the weather was better but overall everything was great

Very clean and spatious room. Love how modern that decor is throughout the hotel. Great restaurant with great food.

Great place! Clean, friendly staff and very nice place!

Yes it was and yes they did 😊

Cons: The king sized bed was lumpy and not padded well. It hurt my back just to sit on it for a few minutes. One day housekeeping did not clean our room, even though we had no door tag hanging.

Expand service

Spotless room & the sweetest staff!

The interior of this hotel is beautiful and the room was spotless. The sound of traffic was great for my sleep but may not like it so I'm including this comment. Great hotel and location.

Great place

Beds are smaller than expected and uncomfortable. Otherwise all good things. I recommend a king room, or if staying w family in a double room account for just one person per bed.

Very nice location, rooms are remodeled and very clean. Comfortable bed and pillows. Had a great stay. Highly recommend.

Not sure if they are under new management but it’s gone down hill a bit. I’ve stayed there over 7 times.

I wish that the hot tub was a little bit bigger because I’m 6 foot but other than that, the hotel was extremely nice and quiet. I would stay again in the future.

We attended a Christian Men's Network conference, and I made my husband's reservations on the wrong date. I wish I had the young lady's name who was working the front desk. She was able to adjust the date for the same cost; she went above in beyond with excellent service. I also heard that my husband and a group of men were out late in the foyer reflecting on the conference. The person working the front desk came out and asked if they would like coffee. She made coffee for the men. Thank you, Renaissance hotel, for your excellent service in making our stay with you a 5-star.

This hotel is wonderful! We have stayed here multiple times and will continue to do so.

A very nice hotel! Rooms were comfortable and clean. Buffet breakfast was excellent, although ours was not included.

Great clean room

No water, no hot water, loud AC, Loud room and hotel.

Nice place!

Loved the pool.

The EV charger doesn’t recognize your or the vallet’s card so you’ll need to pay by credit card

The whole hotel is one large open atrium, so any sound echo’s through it. At 5.00 am a maintenance person was running some kind of very large powerful vacuum cleaner which woke up the whole hotel. Many people came out of there rooms to see what was going on. The front desk told me there was nothing they could do. The front desk attitude was if you don’t like it to bad. I find most Marriott Hotels to be rude and don’t really care about their guest. This is not the first Marriott Hotels have this kind of issue.

Clean, comfortable bed, good breakfast!

Nice and clean facility. Very friendly and helpful staff!

Loved this hotel!

Our stay was amazing from arrival to departure. Staff was super friendly, parking was safe and easy to access. Our room was clean and bed was comfy, water pressure and temp was great. Breakfast was great with plenty of great tasting options and the bar had some of the best drinks around. Shout out to our AM serve Mr. Laurence who was super friendly and knowledgeable! We will absolutely return any time we’re in the area

Great, clean room!

Great hotel; clean, well appointed rooms; nice atrium, staff was great. Will stay here again.

Staff is always courteous and efficient The morning breakfast crew so kind and pleasabt

Like

Very beautiful property that was decently priced.

Overall didn’t meet the expectations..

Great hotel. Love the pool. Wish they microwaves in the rooms.

The hotel should include a parking cost in its room rate. The keycard used to enter and exit the parking garage is not always working, so I have to get out of the car and cross the street to the front desk to get the card replaced. It's simply annoying. While at the Hilton nearby, there is free parking and restaurants just across the street. I am willing to pay extra for a superior facility, so I gave it a shot, but I was wrong.

Amazing time. Great team and a great hotel

Large clean room

Well I didn’t stay it just felt kinda off

Nothing around the hotel, which is the only drawback. never been to top hotel tier for Marriott in a desolate area

No wifi code was provided in the room or on the TV. I could have called the front desk, but didn't. The food from the actual hotel restaurant was amazing, but the food catered by Fusion Grill was terrible. The hotel smelled of marijuana and it was foul. Especially in hotel full of high school dance teams.

Also... the room was clean, however you can tell that the comforter was old when you raise it to sunlight it look like mold. The washing and the stuffing of the sheet clumped together.

Above and Beyond felt right at Home 5 Stars

Very nice hotel. Staff was friendly and our room was very clean. Came with family for a wedding and decided to stay here, best decision i made. Very nice place.

Very nice stay, friendly staff!

Very nice stay

From the check in to the staff at the bar and coffee shop everyone was friendly and great!

The property nickle and dime's you for any service they can and yet they can't maintain the hot tub. Also almost fell on my face when I walked in the room because the bed frame jets out.

Great place to stay , good location and safe

I like the neighborhood and yet there was only one restaurant in the vicinity.

Beautiful hotel, friendly.

Everything was good

This hotel is our favorite place to stay after seeing a concert at the Eisemann Center. It is super convenient to stay here and walk to dinner and then walk across the parking lot to the concert. The indoor pool & hot tub are very nice and relaxing. We will be back.

This property was very nice and the staff was exceptional!

The service was exceptional! The staff was great but they didn’t seem as prepared for our large dance convention. It would have been great if they have more people I working to cover all the guests, but they did great with what they had! Fox

Fire alarm went off 3 am Saturday, someone smoking in stairwell,and sat pm very noisy until after 11 pm

Rooms and suites are very luxurious and upscale,

Front desk reception was excellent and even allowed us to check in early!

I believe I left my secondary phone there. I called and spoke with front desk staff who told me I needed to call back in 15-30 mins so she could check the lost and found. I called back in 30 and she said I needed to call back later because the guy I needed to ask would be in later. Then she said he just came in and took my number, but I never heard back.

Mr.Lawrence was extremely helpful and nice

It was okay

Everything was amazing. My classmates had complaint about their hotel and when I showed them mine, they were jealous and wished they booked with Renaissance instead. Breakfast was amazing. Room spacious and clean. I will definitely come back.

Charged us the six dollar for the water we never opened. When we arrive, there are two bottles of water with six dollars sign on their neck on a small sofa table. Of course we have our own water, but in order to use the small table we moved the water to the table with the TV. And we received bill for 6.5 dollar. When you call them, the process is long and complicated and not able to talk to a real person. Too trivial to waste my time in this. Yeah you earned some extra money. Left a bad taste for me. I might come here again just because the conference happens here. But will be on extra guard for these little tricks.

This is quite honestly the nicest hotel I’ve ever stayed at. The room was impeccably clean, the bathroom was spacious, and the bedding was extremely comfortable. Also, we had all of our meals at the restaurant and it was 5 star quality. This hotel has far exceeded my expectations in every way!

Okay but nothing special . Confusing checking in& stay. I would not stay here again

We always stay here when we visit family in Richardson. The hotel is classy and modern, and the rates are very reasonable. It also has a large fitness center fully equipped.

Great. Clean room. Good amenities. Friendly staff

It was all very nice. Only complaint is some people getting drunk and rowdy in the bar way downstairs and me getting woke up by them repeatedly until about midnight on the 8th floor.

I was charged a little over $30 for something after check out and I have no idea why.

Wonderful facility and location. Highly recommend!

Parking and the breakfast buffet is a little high.

My fiance and I are actually residents of Tx so this was a quick little get away and the experience was great, everything from the bar down stairs to the food!!!! The breakfast was pretty good, but I just wish they were more accommodating with the choice of meats that were served, however I did try the cauliflower crust pizza and the wagu burgers and both were excellent choices with this being said my fiance won't let me book anywhere else because of how good the food was lol.