Renaissance Dallas Richardson Hotel

The property is older and doesn’t appear to be kept up well. The staff (front desk to housekeeping) need skills training.

Clean and in a great location

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The environment is great The breakfast is not as I expected

The hotel host could use some customer service training. Only thing negative I would say about the hotel. Very unfriendly.

We needed to stay one day in North Dallas to visit a friend. This was an excellent choice. Easy to get to off I75. Nice clean hotel and room. Quiet. Easy access to parking lot.

Very clean and comfortable

The staff was lovely, kind, and very hardworking; the hotel is clean, but it is a little old. Given its location, it is due for an updated look, but all things considered, it was a pleasant stay.

Third stay in 7 years don’t make it to the Dallas area often but this is our go to.

WE had a beautiful suite on a higher floor with stunning views. The room was large and mostly comfortable. Check In/Out staff were very friendly and most helpful. A lovely property. The location was perfect for our needs. Our bed was not really very comfortable though we really liked everything else in our room. No restaurant service after 4 pm except in the bar. The bar was very busy and the wait for service was unreasonable. The "Club Lounge" is a joke as you don't get anything except maybe a bottle of water.

WE had a beautiful suite on a higher floor with stunning views. The room was large and mostly comfortable. Check In/Out staff were very friendly and most helpful. A lovely property. The location was perfect for our needs. Our bed was not really very comfortable though we really liked everything else in our room. No restaurant service after 4 pm except in the bar. The bar was very busy and the wait for service was unreasonable. The "Club Lounge" is a joke as you don't get anything except maybe a bottle of water.

Great property with everything you could ask for

Very kind & accommodating. The hotel was very clean & spacious. The staff was excellent. Thanks David for all your help, you made our trip special!

Only thing is the try to charge me with parking, when I didn't park in there lot. They correct the mistake and I was very satisfied.

Very comfortable All was fine, although parking cost a bit steep

Very comfortable All was fine, although parking cost a bit steep

Superb

Exceptional

Convenient to the Eisman Center. Great stay. Will go back for a future stay. None

Convenient to the Eisman Center. Great stay. Will go back for a future stay. None

Everyone was friendly and went out of their way to be accommodating. It was like staying in an elegant hotel.

Location

First of all, I thought it was a great hotel but then I got there and I got a room in the 12th floor. It was hot and the AC did not work at all. My sister-in-law ended up coming the next day. I got her a room on the 12th floor as well and that room was cold so I went downstairs and asked the manager and he proceeded to say it was just the heat waves that were hitting the top of the building so I proceeded to tell him that my sister-in-law’s room is really cold and it’s on the top floor, so how is it possible anyway he ended up moving us the eighth floor to a bigger suite we stayed there one night in room 809 and let me tell you I got a rash on my chest and under my armpit and my left side of the arm. I proceed to call and let them know, but they do not answer. just make sure your beds are clean before you get into the room.

I had a wonderful stay. The staff, especially Jose, was exceptional. He went above and beyond to help me carry my two heavy bags to my car.

beautiful hotel clean cozy one of the best hotels everrrrrr

Exceptional

They gave me the wrong room and it smelled old in the room. They took my jewelery I left.

The place was spotless

Felt new. Very clean. Great breakfast and lunch

Felt new. Very clean. Great breakfast and lunch

Next morning we tried to order room service for breakfast and the menu is really basic, does not even have pancakes. Front desk staff is really friendly and courteous.

Great value for a 4-star hotel. I wish there had been a microwave in the room, but otherwise great hotel.

Location The room we stayed in had many issues. The toilet had to be fixed twice. The door to the refrigerator fail off in my child's had. The staff offered to move us over the 3 day that was to be an 8 day stay but we ended our vacation early due to the problems.

The room we stayed in had many issues. The toilet had to be fixed twice. The door to the refrigerator fail off in my child's had. The staff offered to move us over the 3 day that was to be an 8 day stay but we ended our vacation early due to the problems.

Exceptional

Only complaint is neither desk nor bar ever have any actual cash change so I could get five-dollar bills to give the valet.

Great clean place to stay

An excellent hotel with very helpful staff.

The staff was friendly and area was very clean. Breakfast was amazing

Good

Very nice property with helpful and friendly staff.

Exceptional

The staff was phenomenal 20/10, they have a Starbucks inside which is always a plus, convenient valet service with no wait. They made sure every request we had was met, we will stay here from now on.

Great stay, great customer service!

Excellent experience. Great location and a very comfortable hotel.

Very clean, well kept. Impressive lobby. Very safe campus overall. Towels could use upgrading but oh well…

Rooms were oversold even though I had booked a month in advance. So no suite for us. The beds and pillows were terrible. They made it up to me by buying me breakfast (I don’t eat breakfast) but oh well! Furniture in the lobby is all peeling apart, OH and the hot hub was broken down. Great experience! Lol

Just a quick overnight stay between graduations, but staff and hotel were very good.

The room was nice and very clean, but we were jolted awake throughout the night due to the air conditioner shutting off very loudly (room 324), so it wasn’t a restful experience. Everything was well maintained in all areas except for our room AC. The valet service was very quick and efficient, which is a rare thing on a busy holiday weekend The staff at the front desk didn’t seem very warm and friendly but we got what we needed. The breakfast was pretty good, but the bacon was very odd (lots of fat and burned). The breakfast service was not prompt or friendly.

The room was clean and comfortable. We’ll definitely return to this beautiful hotel.

Unknown charges on my account

Con: the parking garage is separated - just a bit of a walk.

A

Great!

The staff was great.

Wonderful place. Chris was great

Second stay. Room is spacious with lots of outlets for phone chargers etc. Pillows are flat so if you like a good pillow bring your own. Second time using the coffee in the hotel and always disappointed. They are always out of something. Today was choc chips for the drink my daughter wanted. Check in was quick and easy and agent was friendly. We had lunch one day and ordered the three little pigs pizza. It was very good. Elevators work quickly so it was easy getting up and down from room to our dance comp with no wait times. Parking was easy and felt safe.

Excellent customer service, very clean hotel and has a fresh clean smell. Amazing view. Highly recommend!

Clean friendly and convenient located.

FANTASTIC!

We were startled awake by a fire alarm. When exiting the room we were notified by other patrons that it was a false alarm. ONLY AFTER CALLING DOWN were we notified that no evacuation was needed. Neighboring rooms also stated similar displeasure with the property. Water leaks, and lack of cooling being repeated displeasures. The overall experience at your hotel was horrible. I will recommend to as many people as possible to not visit your establishment

awesome staff

The truth is that there was a bunch of scumbags staying there for some garbage “championship” and I suspect they just decided to give my room away. I’m not done with this my a damned sight. But no, will never stay at another Renaissance property.

The view from the room was beautiful. I wish the weather was better but overall everything was great

Very clean and spatious room. Love how modern that decor is throughout the hotel. Great restaurant with great food.

Great place! Clean, friendly staff and very nice place!

Yes it was and yes they did 😊

Cons: The king sized bed was lumpy and not padded well. It hurt my back just to sit on it for a few minutes. One day housekeeping did not clean our room, even though we had no door tag hanging.

Expand service

Spotless room & the sweetest staff!

The interior of this hotel is beautiful and the room was spotless. The sound of traffic was great for my sleep but may not like it so I'm including this comment. Great hotel and location.

Great place

Beds are smaller than expected and uncomfortable. Otherwise all good things. I recommend a king room, or if staying w family in a double room account for just one person per bed.

Very nice location, rooms are remodeled and very clean. Comfortable bed and pillows. Had a great stay. Highly recommend.

Not sure if they are under new management but it’s gone down hill a bit. I’ve stayed there over 7 times.

I wish that the hot tub was a little bit bigger because I’m 6 foot but other than that, the hotel was extremely nice and quiet. I would stay again in the future.

We attended a Christian Men's Network conference, and I made my husband's reservations on the wrong date. I wish I had the young lady's name who was working the front desk. She was able to adjust the date for the same cost; she went above in beyond with excellent service. I also heard that my husband and a group of men were out late in the foyer reflecting on the conference. The person working the front desk came out and asked if they would like coffee. She made coffee for the men. Thank you, Renaissance hotel, for your excellent service in making our stay with you a 5-star.

This hotel is wonderful! We have stayed here multiple times and will continue to do so.

A very nice hotel! Rooms were comfortable and clean. Buffet breakfast was excellent, although ours was not included.

Great clean room

No water, no hot water, loud AC, Loud room and hotel.

Nice place!

Loved the pool.

The EV charger doesn’t recognize your or the vallet’s card so you’ll need to pay by credit card

The whole hotel is one large open atrium, so any sound echo’s through it. At 5.00 am a maintenance person was running some kind of very large powerful vacuum cleaner which woke up the whole hotel. Many people came out of there rooms to see what was going on. The front desk told me there was nothing they could do. The front desk attitude was if you don’t like it to bad. I find most Marriott Hotels to be rude and don’t really care about their guest. This is not the first Marriott Hotels have this kind of issue.

Clean, comfortable bed, good breakfast!

Nice and clean facility. Very friendly and helpful staff!

Loved this hotel!

Our stay was amazing from arrival to departure. Staff was super friendly, parking was safe and easy to access. Our room was clean and bed was comfy, water pressure and temp was great. Breakfast was great with plenty of great tasting options and the bar had some of the best drinks around. Shout out to our AM serve Mr. Laurence who was super friendly and knowledgeable! We will absolutely return any time we’re in the area

Great, clean room!

Great hotel; clean, well appointed rooms; nice atrium, staff was great. Will stay here again.

Staff is always courteous and efficient The morning breakfast crew so kind and pleasabt

Like

Very beautiful property that was decently priced.

Overall didn’t meet the expectations..

Great hotel. Love the pool. Wish they microwaves in the rooms.

The hotel should include a parking cost in its room rate. The keycard used to enter and exit the parking garage is not always working, so I have to get out of the car and cross the street to the front desk to get the card replaced. It's simply annoying. While at the Hilton nearby, there is free parking and restaurants just across the street. I am willing to pay extra for a superior facility, so I gave it a shot, but I was wrong.

Amazing time. Great team and a great hotel

Large clean room

Well I didn’t stay it just felt kinda off

Nothing around the hotel, which is the only drawback. never been to top hotel tier for Marriott in a desolate area

No wifi code was provided in the room or on the TV. I could have called the front desk, but didn't. The food from the actual hotel restaurant was amazing, but the food catered by Fusion Grill was terrible. The hotel smelled of marijuana and it was foul. Especially in hotel full of high school dance teams.

Also... the room was clean, however you can tell that the comforter was old when you raise it to sunlight it look like mold. The washing and the stuffing of the sheet clumped together.

Above and Beyond felt right at Home 5 Stars

Very nice hotel. Staff was friendly and our room was very clean. Came with family for a wedding and decided to stay here, best decision i made. Very nice place.

Very nice stay, friendly staff!

Very nice stay

From the check in to the staff at the bar and coffee shop everyone was friendly and great!

The property nickle and dime's you for any service they can and yet they can't maintain the hot tub. Also almost fell on my face when I walked in the room because the bed frame jets out.

Great place to stay , good location and safe

I like the neighborhood and yet there was only one restaurant in the vicinity.

Beautiful hotel, friendly.

Everything was good

This hotel is our favorite place to stay after seeing a concert at the Eisemann Center. It is super convenient to stay here and walk to dinner and then walk across the parking lot to the concert. The indoor pool & hot tub are very nice and relaxing. We will be back.

This property was very nice and the staff was exceptional!

The service was exceptional! The staff was great but they didn’t seem as prepared for our large dance convention. It would have been great if they have more people I working to cover all the guests, but they did great with what they had! Fox

Fire alarm went off 3 am Saturday, someone smoking in stairwell,and sat pm very noisy until after 11 pm

Rooms and suites are very luxurious and upscale,

Front desk reception was excellent and even allowed us to check in early!

I believe I left my secondary phone there. I called and spoke with front desk staff who told me I needed to call back in 15-30 mins so she could check the lost and found. I called back in 30 and she said I needed to call back later because the guy I needed to ask would be in later. Then she said he just came in and took my number, but I never heard back.