Hilton Richardson Dallas

Clean

My room was very clean, just a bit outdated for the brand. The breakfast was exceptionally good, only issue is that if your room is booked using a third party, the breakfast will cost full price of $25 instead of $10. Also it's unnecessary to charge guests for parking. These extra charges negate the "great" room price.

Very quiet without noise. The staff were nice and friendly. You have to register your vehicle or you get a citation ($25). I was a late check-in and missed the sign that tells you to register. I found the citation on my windshield when I was leaving. However, I showed the citation to the front staff, explained that I did not see the sign, and they resolved the issue. Thank y'all for that!

I asked them to set up wake up call but they never did. So, I asked night shift manager and he said, “just set up with your cellphone and we don’t have to have this conversation now!” He refused to give one of their services they offer. It’s supposed to be simple task such U.S. setting up wake up calls but they never did. I set up alarm with my cellphone but this should not be his business. Very unprofessional and I won’t be back to this hotel. P.S. Scott, the young maintenance guy was awesome! He is the only person who really cares about his customers.

Hotel needs and upgrade everything else was great

Amazing for the price!

Very nice property, gym was amazing, pool stays open until 10pm which is good and the property was very clean and well maintained

Good stay

Poor

1.Pay for parking 2. No breakfast 3. No coffee ($5.31) for small cup 4. Coffee maker in room didn’t work at 5. Bathroom was dirty from the floor to shower to the ceiling of the shower

2. The cold running was turned off and could not be turned on - looked like a leak. This meant that I could not take advantage of the free coffee. 3. Shower gel was empty throughout a 2-day stay. 4. Only clock was embedded in the mirror - time was off by 1/2 hr. 5. TV interface was uninformative and tedious - no way to see when current shows ended or which shows were upcoming. 6. Food was decent.

There was no hot water out of the faucet in the bathroom.

Quiet and convenient

There is no hot water they moved us to three different rooms causing us to miss our reservation for dinner. the tub wouldn't drain. the room was average. And to top it all off they charge for parking $20 that's not listed anywhere

Enjoyed my stay

Beautiful property. Clean hotel and parking lot.

Beautiful property. Clean hotel and parking lot.

Water flooded the parking lot, missing sheetrock and plastic over the holes in the lobby, to start things off. The room service button didn't work on the phone and the QR code was so faded they had to bring a menu up to order dinner. Dinner came up from the restaurant and was wrong, both orders. They resent it up after making it semi-correctly, and I wish they hadn't. Literally inedible. Not even exaggerating. So, I ordered doordash. They wouldn't let them up. So, I called downstairs to ask where it had been left. and the front desk clerk blocked incoming calls from my room (I know because I tested it). Someone please tell me when the HILTON became a lesser stay than a Super 8? Will never stay here again.

Incredibly noisy room with no isolation from neighboring rooms. Moved to another room with no hot water.

Fitness center was very lacking for a hotel like this. Had to pay for parking in an unattended, unsecured lot. Had to pay thru separate app. Irritating enough that I won’t go back.

Shower not working. Bed sheet dirty. Parking at the hotel as an extra expense.

Smelled like weed the entire time we stayed there

Unfortunately, though the AC worked and the bed was comfortable, there was no hot water for a shower, the tv didn't work, and the safe didn't lock. I reported the cold water to the staff who didn't take care of it during the day, so I had to report it again when I returned in the evening. They came and checked it, water was hot when he left, but cold again in the morning. So the underlying problem was never resolved.

Have to pay for parking.

Check-in line was long and only 2 staff members to help. They seemed lost not knowing which rooms were still available. They were tracking room numbers for double beds vs king beds on paper. Entrance lobby had some construction going on at front door. Elevator took forever to come up and down. TV wasn't working so I tried calling front desk. No one responded. Called housekeeping, no one answered. Left a voice mail. No one called back. After a few hours tried front desk a few times again and I finally got an answer. I had noticed the remote had no batteries in it, so told front desk and their tech person brought some batteries up. For the price we paid for the room and the long wait times and the TV not having batteries, I would expect free breakfast and free parking to be given as an apology but nothing was offered. We only stayed one night which was good. Won't be booking at Hilton's again.

Breakfast was to high of price 22 dollars for one person. Plus needed a microwave in the room. Other than that good place to stay.

If you book a room the hotel can change it at their discretion. Best to stay somewhere else.

Absolutely NO hot water in tub or sink. Big hair in sink when we arrived. Breakfast was nothing to write home about. Have to pay 16.00 just to park the car.

$25 dollar parking and $5 dollar coffee I will stay somewhere else next time

$25 dollar parking and $5 dollar coffee I will stay somewhere else next time

Trip would have been perfect except the great rate was canceled out by an absurd $30 a day parking fee which was not revealed at booking. Completely bogus.

Excellent

Convenient and clean for business trip

$45 for parking.. Put me on the top floor next to the party hall that was having a loud party. Sheets smelled terrible and made the room stink.

Helpful Desk Clerks, adequate *parking, speedy elevators, nice pool environment, comfortable bed, Soft-Close toilet seats, like the shower grab bars, excellent television displays in bar area for Sports enthusiasts... promote this perk, it's Football Season.

parking and only because the lot was so full I had to park way out back by the dart rail tracks.

The location is super convenient, close to 75 so there was quick access to the highway. great view from the room. the staff were accommodating, pleasant, and very professional. the hotel was very elegant on the inside and the rooms were very comfortable. And the breakfast buffet in the morning was delicious. Everything was exceptional, I will definitely stay there again when I go that way! parking and only because the lot was so full I had to park way out back by the dart rail tracks.

Exceptional

Room was comfortable. The bed and pillows were all great. Staff was extremely professional and courteous. We will definitely plan a future stay here.

Good

I reserved a Double king size bed but I was given a queen size bed.

The staff were not so helpful. It took the staff member at the front desk quite a while to even acknowledge that I was there even though I was the only one there. There were not enough cribs, so I asked for extra sheets but that was never taken to the room. The hotel has a lot of space for parking in there lot, however you still have to pay $22.00 geez. The water to shower wasn’t hot either. It’s a okay hotel, could be better for the price. Rooms are outdated, but the lobby is nice.

It was a nice hotel. A convenient place for the conference I attended.

Clean room nice staff

A wonderful property, well maintained and well located.

I wish I knew a head of time that I was going to be charged parking. That's crazy to charge me 45.00 to park .

Upon checking out, we received a call from the manager and they comped one of our nights which makes me consider going back. Staff was good. Hotel is just outdated.

Room is modern and clean, parking costs 19$ a day. Staff is incredibly friendly and helpful, fixed low water pressure in my room and also helped me get the right receipts for my business trip. Would stay again!

Convenient clean and nice! There were $60 in hidden fees on the room including $10 extra dollars charged for the room and a $50 security deposit that I did not receive back even though we left the room spotless. Parking for one night was $25 as well. So $85 over what I was originally supposed to be charged.

Convenient clean and nice! There were $60 in hidden fees on the room including $10 extra dollars charged for the room and a $50 security deposit that I did not receive back even though we left the room spotless. Parking for one night was $25 as well. So $85 over what I was originally supposed to be charged.

Awsome!

Awsome!

The toilet in the original room smelled like a sewers toilet and the air conditioner stopped cooling overnight considering we checked in at about 11:30pm. We had them work on it and it still was hot. We fot transferred to a king room that was smaller and less updated but the air was cold. But that nightz rhe toilet clogged on its own and it was plunged. Also. Housekeeping gave us one chance to leave to clean room and did not return so that was unusual. Then the final night, the smart TV stopped loading Apps and we have to have technical personal come from hotel to fix it. Not a very pleasant stay. Front desk stadf was nice and professional.

Highly recommend

Very good

Llege ala 1 y me dejaron entrar antes de las 3 sin cobrar mas

Ordered online dine in from the restaurant. It got delivered after 1.5 hrs and missing item. Overall service is mediocre. Room was clean and renovated

Very good

Exceptional

Superb

Very clean room and quiet.

Was very clean inside but the driveway and front of hotel needed to be cleaned.

Clean rooms and nice location

Did not know until we checked in that there was a parking fee of $19 per night. Super unhappy about it! Just a parking lot in the back. No covered parking. No reason to charge. Also lots of added taxes added on my bill. I was charged $100 more than when I made the reservation.

I had a wonderful stay

I checked in, charged parking to my room, and the lady was nice and it was quick. The next morning I leave and 5 miles later I noticed a ticket under my wiper, went back told the lady who was very nice, She told me it was charged to my room, and said it would be taken care of. I really like this hotel and the people that work there but this was a problem that should not have happened.

Room was standard, I didn’t give excellent because there’s a smell on the room.

Hotel was very nice, I didn’t like that I had to pay for parking & breakfast was $25 for adults & $14 for child. We didn’t eat breakfast. Overall it was well cleaned & kept up.

Good breakfast and very friendly staff

Parking is $22 a night and we had zero hot water the entire weekend and the conditioner bottle was never filled. Thank goodness we had enough in a travel bottle to share between 3 of use for the weekend. The water wasnt even lukewarm. We had to take cool showers and the ac would only go down to 69° during an August night.

I loved my stay the staff was super nice to me and my son.. it was my son birthday and the hotel staff sent him a small cinmon roll to the room for his bday..

Shower hot water took a few minutes to finally reach hot water temperature, parking is kinda pricey with QR scanning, forgot to bring my contact case and front desk does not sell or provide had to leave to buy elsewhere. Everything else was perfect!:)

It was an amazing experience

The room was what you would expect it to be. It was clean with 2 queen size beds, a wall mounted TV, a bathroom, and a sink with a large vanity mirror. Not too shabby. I’ll take off a point because there wasn’t a microwave in the room, but it did have a mini fridge, coffee maker, and an ironing board. The amenities included a 24 hour gym, an okay swimming pool, large conference rooms, and a bar with full kitchen. Overall it was a good experience and I would definitely stay there again.

Great stay

Great stay. Friendly staff. No conditioner in room. I would have rated excellent. Would stay again.

The hotel is very nice and has been renovated in the last few years. The rooms were nice and clean. The staff were very courteous. The only thing I had an issue with were the bathroom fixtures which didn't work very well. Otherwise a lovely hotel. Breakfast was very good also but the buffet area is too small for a hotel this size

My stay was amazing! The employees are kind and respectful. I will definitely be back!

I was not impressed with house cleaning. We stayed 3 nights. The Trash cans were not emptied and the coffee and coffee supplies were not replenished. I can also honestly say that the bed was hard. My wife and myself woke up multiple times throughout the night with our backs hurting from the bed. Like many hotels you stay in these days, the ice machines do not work. This hotel was no different. It was almost a chore trying to get ice. The design of this hotel is almost in a circular pattern, therefore the rooms were felt kind of small considering the room layout. I was kind of disappointed in this Hilton. I am not sure i would rebook this location.

....

N/a

Room needs a refrigerator, not a mini fridge smaller than the safe in the room

only thing I disliked was that the guy taking care of the bar, refused to let my husband watch one of the World Cup games in the lobby because he had to buy a drink or else he couldn’t watch.. Pool was very clean!

No housekeeping during the stay. But otherwise was ok.

Nice hotel

Checkin early? Forget if they even seemingly helpful

Good clean place to stay. Definitely friendly staff. Proactively checked every day on comfort of the stay.

Clean room and convenient location.

Marcia was Fantastic Ms Bell

Stay was fine, there seems to be a surcharge for everything, parking, breakfast and WiFi. Elevators are slow

Beautiful grounds. Well kept

Room was nice and clean. Staff started friendly. They really need to update the bathrooms to be the most expensive hotel in the area. Heavy construction in front and side makes it hard to access but at least they didnt charge for parking like they have before. The breakfast was above average

Great stay

The room was not clean. There was a huge hair ball on the floor, gaur strands in a couple of towels, and the toilet seat not properly cleaned.

When checking in the young lady was so kind.

The room was so dirty and smelly… I checked out immediately

Breakfast is paid and limited...

A pint of Hagen Daz was $14!!! Also, the bartender I had was very unresponsive, I practically had to flag him down. While I will stay at the hotel again, I will not be a patron on their restaurant & bar.

The only thing was wrong couldn't find the ice machine I'll look on three different floors

We visit Richardson, Texas a lot and will always stay at this Hilton. Very nice hotel and staff and reasonable rates!

My sink was clogged up the whole stay!!

Gym could use some help with non functioning equipment

The staff was very nice and helpful. From the check in to the restaurant assistance.

High priced restaurant! Self serve poor choices & too expensive!! Great staff!!

Very good breakfast buffet. We've stayed here multiple times and it's always clean and staff very helpful.

Staff was very friendly and helpful

The room and bathroom were very clean.

yes

Great stay! Would book here again.

Good food!

Service was great breakfast was perfect

Food

Buffet had very few options and was $25 pp—b’fast burritos, scrambled eggs, bacon, potatoes, some old pastries and some fruit and fruit juices. More like nice continental breakfast than a $25 buffet. No ice for juice and a small mug coffee was $4.25. No refills and had to approach wait staff to even get water.

Good

Friendly staff, clean room

The rooms were clean and spacious. The staff were fantastic - super friendly and professional. Everyone seemed genuinely happy. The front desk staff especially deserves accolades for staying professional while dealing with a huge obnoxious group of soccer players and broken elevators all weekend. Two out of three elevators were broken which was a huge inconvenience; whomever is in charge of maintenance should have been prioritizing repairs yet they remained broken all weekend. The fact that there are only ice machines on some floors but not others is inconvenient. The restaurant, bar, and market are obscenely overpriced and make airport food look like a bargain (Smart Water was $10; I paid $5 at DFW). The breakfast buffet was mediocre but the waitress was so nice. The beds were comfortable with good pillows and the motion activated floor illumination by your feet is nice. The room chairs are terrible and sized for children. Older and disabled people can’t use them because they are so low to the ground and lack arms. The parking lot needs far more disabled spaces near the entrance. I would stay here again but plan for off site meals and drinks.

Only one elevator working and Hotel was full of soccer players, convention people and others. Was there with family and in order to keep a timely schedule had to leave our rooms early or take the stairs. Elevator jammed full every time. Had to call maintenance 5 times for toilet stopped up. Also mold in the shower. Staff was nice but owners need to close Hotel, clean it up and get things in working order. $495 for two nights. Ridiculous price for the many inconveniences.

Nice place good stay

Clean room friendly staff shopping nearby

Great property!