Hawthorn Extended Stay by Wyndham Richardson

I was given out of order room. However, most of the staff members were extremely helpful. When I raised this problem to the manager (manager) room price per night was $75 and you might paid $50. Yes, I booked through Booking.com, $67.25 most of staff members guest service.

Everything about it

I don’t like nothing Nothing

Do not stay here! The unit was not clean-utensils & dishes were dirty, carpet on stairway was filthy, light plate/switches filthy, bags of trash outside (for days). A dangling light on stairway was reported to management and not repaired during our stay. A spout in the corner of the ceiling of tub area I believe is a code violation. Sketchy outdoor hotel area. Breakfast was lacking in both food and replenishment (we asked for other breads besides the two pieces of white bread and was told that’s all there will be). Orange juice was weak tang drink; coffee was awful. No cold water or other juices. Staff were nice but unresponsive to doing anything; seemed uncaring. We stayed because hotel was close to areas we were visiting but it was miserable.

Absolutely horrible experience. This hotel is truly one of the filthiest places I've stayed. The unit hasn't been renovated or upgraded for at least 30 years. The linens and curtains were crusty and tattered. The refrigerator was at least 30 years old and the range even older. The ground outside was littered from every area. And the hotel charged me for licensed service animal, despite this being a violation of federal and state rules.

The room they don’t look like tha pictures

Please avoid this property. I had a horrible stay. The front desk personnel was very nice and helpful. The room left many things to be desired. The toilet had a weak flush, the plates had specks of something brown on them, the rug was old and torn, the sofa was two different fabric, the inside freezer was very meh. It looks like they were apartments that got turned into motels. I didnt even want to sit on the bed. I check out and went to another property that was much cleaner

Its showing it’s age but the price was right. Was great for an overnight stay.

My "non-smoking" room reeked of smoke. This, after they made a big deal that "you will be fined if you smoke in the room".

Low price for the night. Large unit with two bedrooms, a TV, and a mini kitchen. Second room on second floor with some steep stairs to climb The location seemed a little sketchy. You could tell the property was old condominiums converted into hotel rooms.

Low price for the night. Large unit with two bedrooms, a TV, and a mini kitchen. Second room on second floor with some steep stairs to climb The location seemed a little sketchy. You could tell the property was old condominiums converted into hotel rooms.

Nothing this places was horrible. Customer services when I went to check in they give me a contract to sign with my initials and to be aware of other fees. Also had to give a card to hold a deposit fee. I also enter my car plate number. when i read it wasn’t even my name. So I let them know had to let them before I complete the form. Once I enter the room nothing seems suspicious. I wasn’t familiar with the area I immediately became uncomfortable once I was settled in and noticed the room. It wasn’t clean and appliance and furniture were damaged. No paper towel was in the kitchen. I had to clean the shower head myself before use. The bed was so uncomfortable and slept with one eye open because I felted unsafe. I found roaches in the bathroom. It was late I wasn’t sure what to do I had a tracing event I need to attend the next morning. Since I was unable to slept. I packed my things and got back on bookings.com to change my stay however it wouldn’t let me so I figured the Wi-Fi wasn’t connected because the phone was really slow so I just booked another reservation at another hotel and I checked out immediately the next morning. while I was waiting I went into the breakfast lobby to see what they had and it was very limited to pieces of bread and cereal and coffee. I did reach out to property for a refund for my stay. However I was told they couldn’t since I paid with a third party. I did let the gentlemen know that the hotel room was inappropriate for someone to stay. I also said the pictures on the website were out dated because they not how my room looked at all. I took a video of the place which it will not let me share on your site.

Nothing this places was horrible. Customer services when I went to check in they give me a contract to sign with my initials and to be aware of other fees. Also had to give a card to hold a deposit fee. I also enter my car plate number. when i read it wasn’t even my name. So I let them know had to let them before I complete the form. Once I enter the room nothing seems suspicious. I wasn’t familiar with the area I immediately became uncomfortable once I was settled in and noticed the room. It wasn’t clean and appliance and furniture were damaged. No paper towel was in the kitchen. I had to clean the shower head myself before use. The bed was so uncomfortable and slept with one eye open because I felted unsafe. I found roaches in the bathroom. It was late I wasn’t sure what to do I had a tracing event I need to attend the next morning. Since I was unable to slept. I packed my things and got back on bookings.com to change my stay however it wouldn’t let me so I figured the Wi-Fi wasn’t connected because the phone was really slow so I just booked another reservation at another hotel and I checked out immediately the next morning. while I was waiting I went into the breakfast lobby to see what they had and it was very limited to pieces of bread and cereal and coffee. I did reach out to property for a refund for my stay. However I was told they couldn’t since I paid with a third party. I did let the gentlemen know that the hotel room was inappropriate for someone to stay. I also said the pictures on the website were out dated because they not how my room looked at all. I took a video of the place which it will not let me share on your site.

Wonderful size!. It was me and 2 more friends. Very very very comfortable, the kitchenet, the freezer, sink, tv, desk, bath, everything works good (do not expect new appliances, but all are in good shape). Great location in Richardson, several options to eat and walk. Coffee 24x7! Cleanliness We must talk to the housekeeping and the administration for vacuum, sheets... But they solved quickly. The room smelled as someone smoked there.... and we ask for a none smoking room. There is an issue with mosquito (s)... ask extra electric repellent (Don't know if the area has mosquitoes, or if is really the hotel) Administration should invest in customer service training for their day shift front desk staff regarding attention (a little bit of kindness and problem solving is always good for the business). Night front desk staff it was good Definitely, the sofa bed needs an urgent urgent renovation. Breakfast works (is quite basic)... don't expect a great buffet....

Wonderful size!. It was me and 2 more friends. Very very very comfortable, the kitchenet, the freezer, sink, tv, desk, bath, everything works good (do not expect new appliances, but all are in good shape). Great location in Richardson, several options to eat and walk. Coffee 24x7! Cleanliness We must talk to the housekeeping and the administration for vacuum, sheets... But they solved quickly. The room smelled as someone smoked there.... and we ask for a none smoking room. There is an issue with mosquito (s)... ask extra electric repellent (Don't know if the area has mosquitoes, or if is really the hotel) Administration should invest in customer service training for their day shift front desk staff regarding attention (a little bit of kindness and problem solving is always good for the business). Night front desk staff it was good Definitely, the sofa bed needs an urgent urgent renovation. Breakfast works (is quite basic)... don't expect a great buffet....

Passable

Very good

Location Bathroom door would not shut. Did not hot water in the shower. Breakfast was disappointing

Bathroom door would not shut. Did not hot water in the shower. Breakfast was disappointing

Poor

Very poor

Passable

Superb

Room was nice and peaceful. Bed was not great to sleep on. Sunk to far into it

Bed was not great to sleep on. Sunk to far into it

Clean room. Rooms can use some updates however, I enjoyed my stay. The staff was helpful. The location is great and convenient.

Bad

They really need to renovate the room was cool we did see some roaches but everything worked and was cool take a lil better care of the place

Wow! Blood on the bed, sticky residue all over the eating utensils, ripped curtains, plumbing didn’t work, NO AC upstairs, dog feces all over the property, other human stains all over the couch, broken furniture, shower curtains hanging my a literal thread, p*bic hairs all over the bathrooms, nothing had been cleaned. All they must have done was taken out garbage and changed towels for the next unfortunate guests. The list goes on. We stayed here thinking it would be safe and clean considering the location (Richardson, TX). No breakfast of course. Unless stale cereal from a plastic bin counts. This place needs to be SHUTDOWN as soon as possible. RUN.

the room was filthy stains are on the furniture, dishes in the dishwasher were dirty

The ac was turned off. The gym was not what they said. The pool was closed for no reason. The breakfast was horrible. I would never stay or recommend that hotel to anyone.

Room was so smelly. The toilet wasn’t working properly. It doesn’t flush , had to use the small trash bucket below the sink to fill water from the tap and pour in the toilet. The trash from previous stay were still under the bed … Horrible experience . Never ever going back there …

Had no issues love the staff noone bothered us was very good stay loved it

Front desk was rude and took my $100 deposit for a late check out that was supposed to be a $40 charge and she refused to give the $60 back

When I see what I experienced management Is doing no one any good.

Pool was closed, room didn’t have coffee maker

Needs better cleaning, I could see hair lying on the floor

This place was horrible. Check in was a disastrous experience. They wouldn't grant me my first floor request said that the second floor was the only room avaliable. However more than half of the rooms were empty. There was food all over the ceiling and walls in the kitchen. The air conditioner was turned all the way off when we first got into the room so we turned it on turned it all the way down it was 90° in there and it never got below 84 staff was horribly rude trash all over the ground outside and they wanted to charge me $100 deposit on a room that cost $45 to rent I have requested a refund Expedia says that they do not give them and I'm pretty sure that the people in the office won't Grant it either because they're just not a very helpful people

All around good room for price paid.

Fridge did not work. Beds was not bad. Remote to tv had back off it and had to hold batteries to get it to work. Needs lots of updates to make it better.

Very dark and could not find my room at night there was no lighting in the parking lot. They took my money even though I did not stay there.

The room was big but things were rusted and out of date the oven was filthy and it just needed an update. Free breakfast but there wasn't much of anything there.

Nothing

Just pay the extra few dollars for a better hotel because the small savings isnt worth it. The room we received was just horrendous and the staff were so rude. We came down at 9 am and the staff couldn’t even get me some juice for breakfast. I had to almost beg for a cup of lukewarm water and I couldn’t even get some dang ice cubes. Just a horrible hotel and the employees were so unprofessional. The room was so dirty and they couldn’t even change the sheets, when you pay $80 I think the bare minimum I should receive is some clean sheets.

Do not book here rooms are dirty with roaches and water leaking into room after thunder storm.

It was good.

Pool don’t work would love the pool area

This is an extended stay hotel in an industrial area. Pretty nice place, quite and very clean

Pretty run-down but it worked for a short stay.

Breakfast is warm and fresh and they have a waffle maker. Kitchen is fully equipped.

Not at all. The laundry room inside and outside wasnt clean at all.

Although it had relatively good ratings and wasn’t inexpensive, my experience was disappointing. The host’s behavior was not professional, and the place itself was poorly maintained and quite unclean.

No I did not use the laundry service but I did see that they had one. The room was ok . Could have had more towels for the amount of ppl in the room. The bathroom was a lil out dated. Kitchen amenities could have been more. Parking was ok the area was well lit. Other than that the overall stay was good.

Filthy dirty. Absolutely appalling.

Large room and bed. Clean.

There was paint all over the room, on the bed floor and couch. The tub had multiple stains and black flakes came out when trying to shower. The shower curtain also had stains.

Room was neglected , stained sheets and curtains. Damage to floors and cabinets. Non working TV. Had to request an iron and pots and pans. They could not provide silverware or a spatula or any utensils. The dishwasher was dirty upon arrival. The '"continental breakfast' was severly lacking in quality and variety- The sausage and waffles was the only okay part but still not great. They dont deserve the Wyndham name and this hotel needs to be audited for quality.

The staff was super friendly. The suite was clean albeit dated. The kitchen had only a frying pan to cook. This was disappointing as I ordered groceries for my nine day stay and needed more to prepare meals. The bathroom had no blowdryer for the first two mornings. The staff responded after a third reminder to get me one. It appears that some rooms have permanent residents, which led to some concerns.

Yes, kitchen was okay

The room was decent, better if it could be a bit more clean and when I entered it had a type of bad smell, but overall it was good enough for my stay

Disgusting condition of rooms. Misleading pics and ratings. Property was run down and not maintained. Old appliances and damaged furnishings. Staff was rude and not cooperative. Not a good representative of the brand name. Worst room I have ever stayed in!

I had to go to 3 different rooms due to something being wrong in each one of them water shooting everywhere when trying to shower fell through the couch bed had no springs slightly injured myself thankful it wasn’t my children stove eyes none worked The staff was rude and inconsiderate, couldn’t accommodate anything i’m willing to make my stay better after switching rooms multiple times during the late hours I just went and asked for more tiles and racks for me and my children. I couldn’t even get that because they switched my room so many times it says it was only one person booked for that room. There was no compensation of any sort no consideration or sympathy for all the hardships will never return.

Great, need more towels for guest

If I could give zero stars and still leave a review I would. I have stayed in many many hotels and this by far was the worse. When we first got there the front desk lady was super rude then we get to the room and at first glance it was ok not the best but ok. My husbands uses the bathroom once and the toilet stops working we call the front desk and they did nothing said we could come get a plunger after explaining that was not the issue the lady still did nothing. With it being Texas we turned on the AC which then leaked on the bathroom floor which you could see was a problem for some time because of the water stain my husband actually slipped and hurt himself once again the front desk did nothing. There were no kitchen utensils no pans no cups and this says it has a full kitchen. Then my husband seen a roach in the bath tub. When going to the front desk to ask for things they are supposed to give I was only given one roll of toilet paper mind you we were there for a week. Was offered no fresh towels or blankets or anything. The breakfast was not even really a breakfast it was just waffles and toast. They didn’t even hold the breakfast during the times they stated which was 6-9 I get there at 8 and it’s cleaned up already. If I could get a refund I so would this was the worst hotel stay I have ever had.

Rude

Staff was nice and friendly, but when I walked into the room.. I wanted a refund immediately.. didn’t want to put my bags down.. the place was horrible.. floors nasty.. kitchen nasty.. writing on the walls.. I could only do one night.. it was already 9pm when I made it there.. but I rather slept in the car..

We didn't use kitchen. AC was good. Bed sheet and towel (one each) were stained. Room was specious. It desperately needs renovation. After that it would be a great place to stay.

Appliances looked like they were from the 1990's, there was a faint smell of cigar in a non-smoking room, the couch was all stained up, and I saw two roaches during my stay. In the bathrrom the paint was peeling off from the humidity.

Something in the corner that look alike could’ve been dog throw up? Seriously I can’t make all this stuff up!! Dead roaches! The air-conditioning took 10 hours to finally cool down breakfast was not good

Needs remodeling

Ive never been treated so bad like I experience here in my life. Room was dirty and had a horrible odor. Amy front office rep treated us so bad and needs to be fired because her customer service is horrible. DO NOT BOOK HERE !!

Our stay at Hawthorn Extended Stay by Wyndham Richardson was good. Our suite was super clean.The grounds were maintained well. There was always someone available at the front desk. The staff was polite and always helpful. Bed was comfortable. TV was excellent. Nice breakfast options. Great location. Will stay here again if we're in the area.

Woke up and saw bed bugs crawling towards underneath the bed, the walls look like their is stains on it for years, there is dust everywhere, the drawers in the kitchen almost fall off when pulling them. The stove looks unsafe and the over is unclean.. would not recommend this place

Hgt

The AC in the room never cooled it down past 80 degrees, granted it was over 100 degrees that day. The room was supposed to be furnished with pots, pans, dishes, etc. It had one plate, no forks, and no cooking accessories. They did provide some but there was no dishwasher detergent l, etc. The TV did not work. It had volume but no picture. Maintenance did come promptly and replaced the entire TV.

Not clean

If you are in a tough situation and need a safe apartment style with a kitchen place to stay or live this is a wonderful option. Cost efficient considering it is essentially an studio apartment. Also has duplex 2 story style rooms as well. If it wasn't for a hotel like this I wouldve been in much much worse situation. This place saved me and put a REAL roof over my head for a few weeks while also having the ultra rare stove/oven kitchen to cook REAL meals. Extremely thankful for this place

This place is below mediocre.

Deposit of $100 dollars is required when you check-in and the room was not very clean. The pillowcases were dirty and had stains, which makes you wonder if they actually wash and change the bedsheets everyday.

When I checked in, I was upgraded to a suite. It would have been fine except the room had an awful odor, stove elements were hanging by wires and the ac wasn’t working. The bathrooms were disgusting. Moved to another room, ac worked, however there were bugs and spiders. They advertised a pool but there was only a water bottle and trash in the bottom. Were shown two other rooms, the appliances were rusted and the key readers didn’t work correctly.

Room and property smelled of sewage

On a positive note, the cleaning staff were warm and courteous. It’s likely they’re overwhelmed by the size of the rooms, and perhaps additional staffing could make a significant difference. Despite these hiccups, I still had a pleasant stay overall.

Nice clean property it’s not in a busy area so you have your privacy . It’s not far off highway you can go north or south to downtown . Big units. They use to be apartments.. I would go back for sure

Housekeeping: the towels were thin and gray from inadequate cleaning or just age. A couple of soiled items were left from some previous guest, I assume. The were bugs in the toilet area. Facilities: parking appeared inadequate for the number of rooms. There was nothing in the pool but debris. Breakfast: two options for cereal, toast, a waffle iron and a chafing dish with sausage links and egg substitute patties.

Very nice and clean with good customer service

Had roaches and jet didn’t work the entire stay

When I got there, it was a wait, after having it booked over a month. When I did get the room, the blanket was stained, gross. Washers didn’t work, only two for the entire hotel, I used a machine and my clothes stayed soaked, they gave me my two dollars back but she followed me in laundry room seen my clothes and laughed.i called about pool, they said it would be open may 1st, I arrived may 3rd, that was a lie. It was empty n filthyyy. There were water bugs everywhere!!!!!!!! I took videos so dont really have actual photos.

Don't belive all you see on line.

Would give 0 stars if i could. I booked a multibed room smoking and asked for a first floor. Was sent an email confirming it was on the first floor. When i arrived was told all first floor rooms were 1 bed. I was there with my handicap grandma who can't climb stairs. Room was very outdated and walked into a clogged toilet. They gave my boyfriend a plunger to unclog it himself. Didn't even stay the night there it felt unclean.

Too dirty, too old

We had a good 1 night, room is spacious. Pls add fruits or eggs in the morning . Thank you so much

Location and people in the office and maintenance are very nice

This place is definitely run tf down! I had to plug the refrigerator in. The bathroom doors had holes in the bottom corner of the doors and the molding around the doors looked like a dog had scratched and bit at it. There were spiders and spider webs everywhere. The place was definitely not clean at all. Floors were filthy. A night stand didn’t even have a bottom to in the drawer. Seen a woman hitting a pipe as she walked through the breezeway. When we first got there this creeper old man was watching us unload our things and kids. My husband had to go and confront him.place is super sketchy, super dirty and super run down. Definitely do not recommend. Oh and to get hot water you have to let the water run for 10-15 mins just to get hot water. Insane!

No hot water

Many outlets don’t work Stains throughout the place including blood Cobwebs Kitchen Stove is hazardous dirty and the silver is band corroded The vent trey missing Stove and oven dirty Microwave dirty Panty dirty No trash cans Living room Stains and burns throughout carpets upstairs and downstairs Lamps are yellow stains Tv didn’t display anything No phones Lighting is terrible Bathrooms Toilet stains Tub stains and needs to be resurfaced Hair dryer broken and shocks you when you plug it in and causing electrical problems Bottom bathroom door doesn’t close Light fixture has weird black stuff White towels are not white The little vanity chairs and thick of disgust The smell of mold and stale cigarettes it’s you when you first walked in

The room was horrible stuff was falling apart, dirty, the bed was wobbly and harder than a rock. It was dirt everywhere. Remote didn’t work dishwasher was broken had a horrible smell. Light future next to the bed was in 3 pieces, the outlet on the fixture didn’t work. It was dirt in the freezer and fridge and on top of the fridge itself. I inlet stayed one night to to a horrific smell of weed late night of my check in and the whole day Friday while I was in the clock. So I checked out a whole day early. I do not recommend and will not be staying here ever again.

Spell of weed is too strong

Great location

The rooms are very out dated. Lights and plug outlets did not work properly

This property was the absolute worst the staff and especially the people at the front desk. Never want to give a refund when you walk into the room and realize there are cockroaches everywhere and bedbugs mold in the air vents food behind the beds. Just absolutely disgusting holes with cigarette burns in the blankets And then they want to charge $40 if you check in early when the room was only 60 they just tried to take your money and not even worry about your comfortable stay or even respectable very rude people I would not suggest.

Hotel room wasn't clean & decor was kept up & broken when I arrived.

It was the most low budget hotel. The staff are rude and they threaten to take your deposit for everything. You can not have company it's posted on the desk. My children could not see me.

Delightful

Drug dealing in the parking lot, neighbors smoking indoors

It was a good safe stay.

The room looked nothing like the website. Lots of crime surrounding and on the premises. Rooms were in terrible condition and smelled awful. I got a smoke free room and when I walked in the entire room smelled like cigarettes

It was cool

I will not stay at this hotel again! Check in was very difficult, even unfriendly. Killed two large roaches in breakfast room. Breakfast very Cincy and cheap. Rooms are worn out and dirty. The entire grounds, driveway, and buildings are worn out, aged, or just plain old! Too many to list. Should’ve stayed somewhere else.

Very helpful staff. Nice room, spacious and comfortable

You can tell its a older property when you walk on the inside. I say if they do a lil upgrade to the inside these would be the best place to stay in the DFW.... The main thing i like is that they look like lil apartments...

The other room was on the dingy side complete with roaches in the bathroom. My take away is to get a NON-smoking room. They are MUCH better. Also, I stayed directly across from the lobby. When I went for the breakfast, I was not allowed to take any food back to my room. That was a deal breaker for me. I will not be returning...I will stay at the Doubletree next door if I return to Richardson Texas.

Great staff and very clean environment

Room could have been cleaned better had to buy own cleaning supplies to clean

Need my refund

Apparently I booked a smoking room which is whatever, but the room was just...not it. There was mold on the ceiling, and could smell the mold in the shower. I was supposed to stay 2 nights but just couldnt. Checked out early. Staff is friendly enough, just really needs some work.

Room was big infested and smelled like cigarettes they definitely did not clean the room the hotel looks nothing like it did only I will never visit here again and staff was very rude at check in

This extended stay hotel appears to be a prior apartment complex. While it is spacious, and the staff is extremely friendly and helpful, there were bugs crawling on the walls and on the floors. The air conditioning would not cool down under 78.5° and the vents throughout the unit were disgusting. I was appalled at how dirty all the surfaces were and it appeared not to have been cleaned in weeks. I was afraid to sleep in the bed for fear of bed bugs. For $75 a night, you certainly would expect something much much better.

No room cleaning during my stay there.

Such an awful place cops breaking down doors. Hookers walking around not safe for children. Nast place

One day, however, I noticed a homeless person and all her stuff sleeping in the inset of one of the hotel windows. The personnel who worked there looked at you like they understood what you were saying, but then did nothing. I had been there three or four days and I was stopped by the front desk and the employee demanded my room number to enter the free breakfast for guests. No Recommendation to stay for $78 per day before taxes. I could've gotten a room nearby for $50 a night on Expedia, but chose here for its location. Mistake