DoubleTree by Hilton Dallas - Richardson

I will never stay here again! A big dirty hotel!

Good customer service clean inverment

Pleasant

Great stay! Friendly and professional staff.

Overall location, simple and has everything you'd need could be better maintained, some waiting times at the reception and bar, no free wifi (not working for me)

Excellent property I really enjoyed my stay here

good

The room is quiet and comfortable

Exceptional

Nothing

I come here often, I really enjoy the connivence it brings me. Never had a bad experience here. It’s always clean and the staff are very welcoming as well as helpful. I can’t recommend this location enough.

The staff were all friendly and approachable. NA

Very good

Exceptional

Poor

The staff were all friendly and approachable. NA

The air wouldn't cut on it was blowing heat the whole time

Clean room and staff were welcoming

Great stay . The staff was 10/10 (thanks Fitz!) the room was nice, but there were stains on the sheets and the walls that would be an easy clean for staff.

Beds were comfortable The hotel staff was rude, the room had a smell to it, the vent was falling off, the bathroom was dirty overall this property gives Doubletree a bad name

I don’t agree with the early check in fee. I got there at 12:30, the room was ready. and had to pay $25 because 1:30 was check in time. I understand rules but the room was ready and all I got as an explanation was, have to pay early check in.won’t be bac

The hotel staff was rude, the room had a smell to it, the vent was falling off, the bathroom was dirty overall this property gives Doubletree a bad name

Very good

Rooms do not have good air conditioning

The sound the air conditioning was making

The sound the air conditioning was making

We have several times for extra blankets and towels and never got them

Hotel with very good and clean rooms, close to UTD ..good location

Close to my husbands job Smelled like marijuana the minute you walked onto parking lot

Close to my husbands job Smelled like marijuana the minute you walked onto parking lot

Bien

The ac in my room wasn’t working so it felt a little warm but not to bad

The temperature of the water is amazing the towels are so soft the breakfast is absolutely amazing The ac in my room wasn’t working so it felt a little warm but not to bad

The property needs a lot of maintenance and cleaning

Friendly staff, great showers, comfortable beds, and of course the cookies.

I didn’t know the breakfast was complimentary so I ate else where. The air conditioning in the last few rooms we’ve stayed in at said location haven’t really been getting as cool to sleep comfortably.

Wonderful staff!

Helpful staff and great location.

Had a clean room, nice view, and comfortable bed. Perfect stay for a midweek trip for my wife and I. Great price too!

n/a

Es muy bueno el hotel, muy tranquilo y amable el personal

I would like hotel ,including breakfast for next time I have to go find hotel including breakfast thank you

The room was decent. Seems as if the circulation of air flow in the room could be improved. The room itself was decent. The curtains were ripped and/or broken but still functioned in a way. The room had an odd smell and a few stains on the floor and ceiling along with the previous guests leftovers in the fridge. All in all a 5.5/10

Avoid this place. Outdated dump with rude staff.

It was not as advertised the rooms are terrible and something needs to get done!

I had the best experience ever here....the Hotel is beautiful, clean, smells nice....the staff was very attentive and helpful.... I'll definitely be coming back

Everything was perfect location clean staff

Poor service. Breakfast is $18.99 a person for cafeteria food.

My only complaint was an employee named Rachel. She is extremely rude and has no matters to any of the customers. She was NOT helpful and talked down to us. Fitz made up for her with his exceptional customer service…He made this day perfect for us..

Front desk had great customer service but bathroom shower had hair everywhere and towels were dirty with yellow stains.

Air was terrible turned down all the way , still hot. Waited forever at front desk to check in, she was on the phone.

Our room had no hot water in the shower. Called twice, eventually had to change rooms mid stay. Neighbors beside us partying until 5:30 am, had to call desk to get them to stop. Hallway smelled like marijuana to whole time. TV would not work, had to call. I guess the parking was ok.

C

Breakfast price is by person when I thought it was by room.

Only stayed the night. Left pretty early, so didn’t enjoy any amenities

En general me gustó todo. Bonito lugar, limpio, la vista desde el último piso fue hermoso.

Nice stay

The staff was very nice and the property was clean and great location

Great place to stay close to everything

Awesome home away from home every time I’m in the area, this is my go to hotel.

They ran out of face towels last day so stay. Room was clean, staff was confused

Fabulous hotel! I stay here for business several times a year when I’m in town. It’s my go to hotel.

Increible todo lo recomiendo bastante

Great value for price with out losing quality of stay! Clean, great customer service, location, overall great!!!!

Liked it all

Very friendly staff and clean nice updated rooms

well.

It sure of the location of our room in relation to water pipes (414) but we heard every surge if water through the pipes! We had a miserable night!! Nice hotel but our room location was one of the worst I’ve ever been in!!

Please add turkey options to breakfast

Really enjoyed my stay! The room was clean and comfortable, the staff was friendly, and everything went smoothly. I’d definitely stay here again.

Muy excelente servicio y todo muy limpio y el personal muy amable

Nice stay

Clean and easy to check in

Great hotel as expected

Everything was good and excellent

Easy check in. Clean room. Nice breakfast.

It’s my go to everytime I head to Richardson for work

The room had a huge stain on the carpet as soon as I walked in and it did not look sanitary so we didn’t dare take our shoes off. I would prefer hardwood floors. Front desk was so slow and unprofessional. I was tired and wanted to get to my room and the lady helping me was in everyone’s business except checking me in. The pool was not nice and it was dirty and there was nobody there but me and my husband. For the price I was expecting something way nicer.

Quick check in process. Staff was very friendly! Offering cookies upon arrival was the sweetest. Overall the room was comfortable. The bedding didn’t look the cleanest, stains on the back side. There was repair work done in the restroom that looked like it needed to be redone again. Would stay here again.

Room 323, Noisy Fridge

After many years of staying at this hotel, I’ve never been more disappointed. The staff did not assist me and gave me the key to my room and it was an occupied room. We used the pool and the gates around were broken and pool was in horrible condition. Took several key attempts and app attempts for me to enter my room. Fights were breaking out right outside the door of the lobby and no one was doing anything about it. Only one elevator seemed to have been working during our weekend stay. Now I’ve received a $90 with no invoice and I’ve been on hold for 20 minutes with no answer. I’m disappointed and disgusted at the customer service as a Hilton member.

Great hotel nice location

Room was very clean and nice. No problems during my stay. Would definitely stay again!

I've stayed here many times and each time was great. Never any issues and location is very quiet!

Only thing updates is the bathroom the beds are nearly on the floor the pool area is terrible also there’s never staff at the front desk . I even had a used toilet roll in my bathroom which have never happen would not stay again!

unbrellas at the pool

Mi hotel preferido

Great hotel

I was stay here and its always a pleasant time.

clean room, friendly staff very well maintained

It’s a very old hotel

Property was clean. Bar is ok. Breakfast not so good for the price. Ate there first morning and then walked across lot to Starbucks second morning. But other than that. Was ok. No complaints

Very nice property. Convenient, clean, quiet and a helpful staff. Our flight was delayed by serval hours and we did not arrive at the hotel until after 1:00 am. I had alerted them of our travel delay and when we arrived they were welcoming and gracious.

Great stay!! Staff was nice and hotel was clean

It is a dated building. Difficult to maintain.

Clean

I had a DoubleTree experience. Excellent for its class.

The room air never got cool. The sheets sound like plastic when turning over or moving in the bed.

Great stay and friendly staff.

Hotel had a water main emergency and we were unable to stay there. I was not contacted prior to arrival and had one night at a hotel down the road while they attempted to resolve the water issue. Ended up cancelling the reservation on the second day as the issue persisted.

This property needs a renovation. It looks like it used to be nice, but it definitely needs a makeover.

Good service

Room was comfortable

It was a great place to stay if you are around Richardson: the cleaning service was perfect

Good

I always feel safe when I stay here.

Clean and quiet. The room was comfy and I would stay here again.

Staff was very helpful in resolving wrong information on my receipt. After which I had trouble getting receipt for my stay, Thankfully misinformation corrected by staff as wrong address appeared on my emailed receipt.

The hotel was located near several stores for shopping and restaurants for dining. The hotel upon entry was very inviting. My room upon entry smelled a little musty, the waste paper basket under the desk still had trash in it, and the room was very warm the first night. I called the front desk about the temperature and someone from maintenance came and st the thermostat at 63 degrees and said it should stay there and the room would cool off. It never did. The next day we called again and maintenance returned to do something in the ceiling . He said the room was at 80 degrees but now should cool off. Eventually the room did cool off. I chose this hotel for location to my weekend event maybe another room would have been better.

Great place

Great stay - clean rooms, easy to access, near lots of restaurants and stores!

I was

Exciting stay, thank you

Ok

Clean room and great staff!!!

Nice and clean spacious rooms. Check-in was quick and easy . I even checked in early . Staff was super sweet and attentive.

Great experience

Solo traveler here. Nice location, staff was accommodating, clean spacious room, but the only thing that was a negative was the poor air circulation in the room. The temperature was set to 64 and it did not feel like it at all. Kept waking up in a puddle of sweat. Not sure if I would book again because of that.

Clean room, nice helpful staff.

The lighting in our was definitely not what it shows in the photo. And the bar is overpriced.