Home2 Suites by Hilton Portland

Needs To Be Condemned. The First Floor Is Ok They Need To Change The Description Of The Property On Their Website. I Am Allergic To Molds And Have Asthma. I Want A Refund For What We Had To Endure .

Disappointing

Receptionist was nice and tried to help but sadly still received no resolution. The main issue was a hazard with a broken and lifted floor tile in the room. There was a “back up” room we were switched to, and although it was supposed to be a smoke free floor, the room smell was so pungent and suffocating. We just switched back to the other room. The receptionist did mention she could approve a refund if we decided to cancel but it being so late it would have been even more of an inconvenience in addition to the other issues. Definitely not worth the price.

Parking was terrible

Nothing The entire hotel smells like mold and mildew ,there is a major AC and humidity problem in the building, there is mold inside the gym that is visible, thus hotel is so bad my allergies were so bad I could hardly breath in the build, the build is a health and medical disaster, the health department needs to shut down the entire hotel, no where on the web site does it state any issues, that is a misleading and a lie, I should be fully refunded along with my 3 coworkers who stayed there, I have never been to such a terrible unhealthy environment or Hilton hotel ever in my life, why would you rent room and not fix the problems in the building. Every room had a small dehumidifier, fans in the hall , small visible units hooked up in the hallways connected to the AC vents really so unprofessional and unsafe for adults and even more so for children.

Exceptional

The employees were great. The tiles in our room was broken and cracked. The sink drained very slow. The property was very outdated.

Overall a great experience visiting this hotel. Check in and out was very simple and staff was friendly. Breakfast was simple but efficient. The pool was well kept and very nice. Things were cleanly and tidy as a whole however, my one drawback was that my room in particular wasn’t overly well kept. It was clean but you could see some visual wear on the walls/door frames, window frames that could be touched up to improve appearance.

Everything was great only thing was parking became a little issue at times

Decent stay.

Very good

Wonderful staff and wonderful stay! Will be back!

The white male with the beard was very accommodating took care of any issues. Promptly with a smile made the J stay enjoyable. The breakfast was excellent. The air-conditioning systems in the hall were warm had fans running in the halls. The air-conditioning in the room was good. The first room that I checked into the air-conditioning was subpar and somebody turned the heater on in the room and when we checked in the entire other room was wet floor carpets bed couch was able to get the humidity down in the room, dried out, and the staff relocated us to another room the following day, which made it very pleasant. It’s not so much that you have a problem, but the problems are dealt with, and I feel they were filled with dealt with very well.

The rooms smelled like mold and have a humidifier in them and was told we needed to empty the tray. Also the shampoo and body wash bottles were empty. The bed was very hard and uncomfortable. The ac would not stay on in the living area.

Good

Smelt moldy and everything in the room was dirty. When checking in the counter Person never asked to see an Id or anything. Fans in all the hallways, carpet dirty, bed dirty, couch had stains, towels had hair on it. Everything had rust and couldn’t flush toilet. Waste of my points that I used

They have short of staff for room services. Beds sheets are not cleaned .

Had a little musty smell in the room is all.

My stay was disappointing due to several cleanliness and maintenance issues. When I checked into the room, the floor was wet and there was an unpleasant smell. I also saw a cockroach inside the room, which was very concerning and unacceptable for a hotel stay. When I requested a room change, I was told that no other rooms were available and was advised that I could check out and find another hotel if I was not satisfied. I felt this response was not helpful, especially considering the cleanliness concerns. The property appears old and not very well maintained. While the breakfast was good and was the one positive part of the stay, the condition of the room and the lack of proper response from the staff made the overall experience disappointing. I hope the management addresses these maintenance and cleanliness issues to improve the experience for future guests.

Bad

Traveled with family, plenty of room for me and my husband and our two kids over several days. It was a must to have a kitchenette since we have a young baby and needed to be able to wash dishes/bottles. Good breakfast each morning and the staff was extremely helpful and friendly. Even though this is a bit further from most Corpus Christi beaches and shopping/restaurant areas, there are 3 major grocery stores within 2-5 min driving distance, and less than 10 minutes from the aquarium and North beach, which actually worked out better for our young family. Would stay here again.

Smelled terrible, multiple rooms had a moldy smell to them, you can see clear mold by the air conditioning, walls were missing painting etc. not a good hotel at all

Hallways had trash all up and down them. A/c didn’t work in our room. Light fixture didn’t work in my sister’s room. Staff were very friendly and nice. Housekeeping never came.

Dirty room, all fixtures were rusted and room smelt horrible. Stains on walls and sofa, dried up throw up on the arm of the couch. Will not be staying here again. Oh! And bathroom door was not functional

The hotel was good in general , staff was perfect the breakfast was good , only thing was the humidity in the room. You can smell since you get in

The staff was extremely nice and had excellent customer service. They went above and beyond to make my stay feel like I was at home away from home. I will definitely be going back.

Clean. Staff was great. Nothing

Clean. Staff was great. Nothing

Staff was awesome

Exceptional

Exceptional

We stayed for 2 nights and the air conditioner was broken for an entire day. They did replace it the second day .The manager Ken was helpful in resolving the issue. The air conditioner in the 4th floor hallway was also broken. The elevator had an unrecognizable foul smell. On the plus side, the beds were comfy.

So convenient and close to everything...definitely will be back

Very clean, good spot close to major stores and food areas

Very clean, good spot close to major stores and food areas

There wasn’t anything to like about this property. This hotel was occupied by nearby industry workers. The breakfast was limited to only egg/croissant sandwiches in baggies. That was it! The carpet was extremely dirty. Upon arrival on the second floor we were greeted by a large A/C unit that had been dismantled and placed on the carpet in front of the elevators. The hotel had a damp smell due to the humidity trapped in the building. The establishment was relying on small humidifiers to rid the rooms of the dampness in the air. We had to switch our initially assigned room because the humidity and smell was too much to take. After retuning to our hotel one evening, we encountered a small group of the industrial tenants out by the pool. They were drunk and wrestling or pushing each other around into the pool lounging chairs. Overall the hotel was dirty, unfriendly (attendant was on phone), unsafe, and I would never recommend it to anyone. Definitely not up to the regular standards of Home2Suite.

There wasn’t anything to like about this property. This hotel was occupied by nearby industry workers. The breakfast was limited to only egg/croissant sandwiches in baggies. That was it! The carpet was extremely dirty. Upon arrival on the second floor we were greeted by a large A/C unit that had been dismantled and placed on the carpet in front of the elevators. The hotel had a damp smell due to the humidity trapped in the building. The establishment was relying on small humidifiers to rid the rooms of the dampness in the air. We had to switch our initially assigned room because the humidity and smell was too much to take. After retuning to our hotel one evening, we encountered a small group of the industrial tenants out by the pool. They were drunk and wrestling or pushing each other around into the pool lounging chairs. Overall the hotel was dirty, unfriendly (attendant was on phone), unsafe, and I would never recommend it to anyone. Definitely not up to the regular standards of Home2Suite.

The kids enjoyed the pool, and the staff were all super polite. however, the room we were in had obvious water damage and reeked of mildew. There were cockroaches everywhere as well which made us incredibly nervous. The whole thing seemed kind of dirty. The breakfast did not have good options either, my son and I are gluten intolerant. Normally hotels I’ve stayed at have bacon, eggs and hash browns as an option but everything was wheat based which was super disappointing.

Love everything N/a

N/a

Awesome customer service very friendly staff breakfast was good and the a/c was super cold like my home. Property was super clean and efficient parking space.

The front desk staff was excellent. I was shocked when I walked into my room to find a dehumidifier in there. It was plain to smell that the room may have gotten wet at some point. It was a little different from my previous experience with a Home2Suite hotel.

Great stay very accommodating staff!

I didn't try the breakfast since there aren't any celiac safe options. The rooms were clean, though we wanted ours cleaned and towels restocked but housecleaning didn't do it until the following day & there was nobody available to bring us fresh towels. The tiles were messed up in our bathroom and i got a bottled soda from the little fridge in the lobby, didn't realize it was from December (this is April) and the soda was flat. Over all would not stay here again.

Breakfast was not great

Clean room and pet friendly

Pretty dirty, the ac wasn't very good and the rooms need a lot of maintenance

Clean rolms

You have a full size refrigerator and freezer, dishwasher, garbage disposal and a microwave. Comes with a few dishes, glasses, coffe cups and silverware. No stove. Our room was very roomy so our 4 and 2 year old had plenty of play area.

The staff was amazing! We had a little hiccup with reservations but they were able help me! The property was clean but the rooms need a little update. The handle was broken in the bathroom, the lamp has rust on it and what looked to me stains. The lobby was very clean and smelled good! Over all I would stay again 50 times over.

The staff were courteous and friendly. the room was spacious and clean. and I love that it had a full size fridge,

.

Amenities

Feel good

Clean room and lobby the staff was great

Breakfast hit the spot, the waffles were excellent

Room was spotless and staff was great.

We had a wonderful day. Can’t wait to stay there again.

Room clean, staff great

We stayed here for the weekend since our son had a baseball tournament in Portland. The check in process was good. Our room was decent. The room was clean but a bit run down. Tiles on the floor in bathroom was broken and lifting.

Room was damp, wall oaper peeling off wall and smelt bad. Cleaning every 5 days butdehumidifiers needed we emptying

Room was disgusting. Breakfast was even worse and only on the weekend. Smelt bad everywhere. Fan in bathroom always running and noisy. Room was humid no matter what setting I put the ac/heater to.

Excellent room

My room was on second floor. The humidity in the room was ridiuculous, my clothes, bed clothes, even the paper in my boo

Location was convenient, but elevators would be broken, repaired, broken and repaired. There were cigarette butts everywhere but the service was exceptional at the front desk. Overall, they just need to be mindful of being more clean... Easy fix

There was even mold under the wallpaper

Clean room

Awesome staff! Cold ac!

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they were having some sort of leak that they did not explain but there were fans in the hallways to dry out carpets and entire place smelled like mildew

I had pleasant days…even though we didn’t stay long at the hotel most of the time we traveled around the city and exploring places… the hotel room is clean and they’re short staffed so the service wasn’t as fast as it should be…overall it’s a pleasant stays…4/5

They have major issues with humidity. They had floor fans in the hallways. And a dehumidifier in our room. But it did no good. It was so hot and humid in the room. It made it very difficult to sleep. The toilet paper and Kleenex were literally wet. And also the room smelled like urine. We were very disappointed

From check in the staff seemed indifferent. Heading to our room the heat’s hit our face. They had fans in the hallway as the AC was not working. In our room only one AC worked the other had to be swapped out by hotel staff. The room was so dirty that our boys had to wash their feet after the carpet left them dark and stained after only 30 minutes. The OJ offered during breakfast was spoiled. One of not the worst experiences we’ve ever had!

The room smelt very bad and was very damp.

We would like to had more breakfast options

Went for a fishing trip. Conviniently close to a great fishing pier and to many tourist attractions.

The girl at the front desk was a delight. But our room smelled bad and had a dehumidifier beside the bathroom which was leaking water onto the tile flooring. The shower stall was cracked in several places. The breakfast was subpar. There was no water or juice. It is very inconvenient to access from the highway. We will probably stay somewhere else next time.

Loved it

Great place w big rooms..large refrigerator..my only complaint is breakfast started late

The staff was friendly and welcoming! The rooms were clean but they had mold, AC was leaking, and the rooms smelled. The rooms had some sort of humidifier. The hallways did not have AC so there were fans running which made it noisy and muggy. I was at a Home2Suites in Austin and my experience was completely different. This was embarrassing as I had booked rooms for my family as well and the rooms were awful. Do not recommend staying here.

The internet access was easy (for the little one). the room was pretty good, better than expected. The complimnetary breakfast could use alot of work. Not good at all

When I first entered my room my floor was wet from apparently some leak that had happened the day I checked in. Two days later there was another leak above my window seal in my bedroom and I told them about it and they never sent anyone up to address it so I had to keep using towels so I would not get electrocuted or cause a fire. Heard the drips from the leak all night so I didn’t get any good sleep. Hilton may need to renovate this hotel before they start having people stay here. Wouldn’t recommend unless they do some upgrades.

The room carpet and floors were a little dirty. Breakfast was better at the other few Home 2 suites we visited. Otherwise the customer service was great!

Very convenient location and quiet area.

I didnt like that we stay 4 days and our room was never clean or change towels and bed sheets.

Nice room and staff were very polite and helpful

NA

If staying a few days and need a suite. This hotel is perfect. It was oversized for us because we ended up coming by ourselves and probably should have downsized the room. But we stayed in room with Kingsize bed and sofa suite. Very nice accommodations. Portland is centrally based and perfect spot to stay as far as location with Corpus to the right and Port A to the left. This hotel has a convenience store directly in front, easy to walk too and safe. If you have a hankering for chinese sushi hibachi, literally can walk to it... the menu had affordable pricing and opened late. Steakhouse right across walking distance and the movies just down the street. Now just be aware of noise. We stayed in 312 which faced the street and oh wow Portland was really happening past midnight with the sounds of trucks and motorcycles up and down street. So slightly noisy but we were ok with it. This hotel had full breakfast. I love that checkout was at 12. Way better! As soon as sou step out of elevator the pool was to your left and gym to the right. The front lobby very beautiful and staff is awesome. Did go swimming in pool and it was a little "muggy" looking, not clear but they literally had dozens of families the day b4 so i get ir. The water was warm which i liked, not freezing. Now it is literally outside of the washroom and so be aware you will smell when they are washing towels etc due to the vent facing the pool. Other than that it was fine. So in my book this hotel is a keeper!

Comfortable beds. Breakfast could have been better.

Rooms were clean! Receptionist was very nice and helpful

Facilities were very clean and well maintained. Rooms were very spacious and well stocked. Very easy to check in and check out. Would definitely recommend!

We have stayed at a lot of Hilton hotels and have never had a bad experience. This time was so different. The staff was very friendly, but our hotel smelled like mildew, the ac was barely pushing air so we had to go buy a fan. The pool was cloudy and green, the couch in the hotel had stains all over it, the breakfast was very minimal unlike the others we have stayed at. Our room also had roaches. We won’t be staying here again.

From check in to check out everyone was really welcoming and helpful . Room was amazing, breakfast was great. Definitely will be my go to when coming back .

The employees were so helpful and very nice. Made me feel welcome.

Elijah was great!! We had a bad experience with Expedia double booking a condo we were suppose to arrive to. Last min went here and he was quick to help us and settled in. Thank you!!

The pool was completely shut down, with no prior warning. It was full of green water due to an apparent pump failure. They also had to shut off the water for 4 hours during the day. The hotel itself did not feel very clean. The breakfast had a very small selection, and the egg sandwiches looked like they had been there for several days.

Quick check in . nice location

excellent

Roomy and great staff!!!

the room was not neat and the air conditioning was not good. very dissapointed.

Ac not working in hallls and rooms properly, on the third floor anyway. Was not told about dehumidifier up front, once we were finally let in the room with a master key i had to ask what it was for and was not shown how to use it. We felt uncomfortable and asked to have a refund and leave.

Overall great places to stay

Hotel was fine for short term stay but longer term was difficult. Room did not get cleaned regularly and seemed dated.

Friendliness of staff

We enjoyed this stay! No complaints. Friendly staff, clean rooms, good breakfast.

Had a great experience. Staff was very friendly.

Unfortunately this property was not what I expected. My room was extremely dirty, it had a terrible odor, and the blow dryer blew cold air. I requested a new one but no one would respond to me. :(

I liked the size of the room.

I just had an issue with the iron board was not functioning good.

Disappointed overall in this experience due to musty smell in the hall, the pool was shut down, and the continental breakfast was very scarce compared to our previous experiences with Home2 by Hilton.

Like the convenience of being able to cut trip cost by cooking/ability to prepare food in room….had loud & noisy neighbors in room next door until all hours of the night……shower floor was extremely slippery

Friendly staff and excellent breakfeast.

4 nights and never clean the room, humidity all over

The room was very hot, my bathroom door was closed. After contacting them 3 times regarding my AC not working they finally changed rooms with a dirty bathroom and trash on the floor. Phones in both rooms that I was in did not work, had to call the front desk from my personal cellphone. I have stayed at numerous Home2Suites and this by far has been the worst hotel ever. I recommend this hotel to our baseball team but never will again. $800 down the drain for a horrible 5 day stay.

Poorly staffed. I stayed for 5 days and they did not clean my room once or change towels. A/C did not work. There was a lot of mold in the room

Good area very central with restaurants all around and near.

I will never stay again here.

Staff was super sweet, pool was green the whole time we stayed so that was a bummer! Love the laundry area was very convenient for us to wash out beach towels and swim wear

Everything

I would definitely stay there again. Room was large and had full kitchen for convenience.