WoodSpring Suites Plano - North Dallas

Exceptional

9 out of 10 would...

Exceptional

Great Experience and comfortable Stay

I liked that there was a Walmart close and a variety of restaurants. The people staying/ living there were not the greatest but for the most part it was quiet. It's DEFINITELY not a place to stay if you are traveling as there is no breakfast in the morning but it's good if you are going to stay long term or live there.

Exceptional

Exceptional

Very comfortable living stability, the front desk clerk are very nice and the rooms are always clean I love the property

Very comfortable living stability, the front desk clerk are very nice and the rooms are always clean I love the property

The location was great, the staff was supper sweet. There was Tia he’s in my room and the A/C never turned on and cooled the room until this morning around 7am

There was Tia he’s in my room and the A/C never turned on and cooled the room until this morning around 7am

There was a terrible smell in the hallways and on the last night I found a roach in the room. The front desk staff was extremely nice and helpful but I’m not sure if I was supposed to request room cleaning but my room was never cleaned by staff over my 3 days. The room was acceptable and I even found some serving utensils in the drawers. But the smell in the halls was so bad i met people that immediately left to find another booking. I honestly would have to if I had the option, I wouldn’t recommend it, if that smell doesn’t get taken care of.

The cigarette smell in the bathroom.

The man with the dreads was amazing. Great customer service! The cigarette smell in the bathroom.

Rude staff! Kept my 8 year old son clothes!

Bad

Rude staff! Kept my 8 year old son clothes!

Not A thing

Just loveed the the area was magnificent clean people around I would most definitely stay there again Not A thing

Very bad place

Nothing Very bad place

This facility has refused to return my money when, I ASK FOR A MANAGER I AM TOLD NO ONE IS AVAILABLE. I was advised by Expedia that they needed to contact a manager and of course no one is answering and no one cares that the money issued was not use at this place. Do not stay here. And if you get a rep name Julissa record your calls because they will make up multiple stories about how they did not get a call.

Exceptional

The staff is amazing it one of the reasons I stay here The elevator is broken, and there’s only rooms available on the fourth floor other the that everything was great

The hallways, the elevator in the rooms smell absolutely horrible! They are way better options for the same price or maybe just a few dollars more

The floor i was on had a weird stinch, the rooms weren't as nice looking as the images, room had roaches. I probably wouldn't stay here again.

The front desk associate was genuinely nice, but the overnight room I booked had a wet floor? The elevator has this terrible smell, the hallway on the 3rd floor was absolutely petrifying,

Traveling all over the world this is the worst place I’ve ever stayed in. From the cockroaches, screaming neighbors all night to the paid premium WiFi I paid extra for and couldn’t get over 2mb, We will never stay on one of their properties again.

No comment good hotel with okay rooms

Good hotel, had a problem at checking. I had a reservations for 3 nights and at booking I picked Pay At the Property and when I arrived at the hotel one night was charged on my card and I paid for 2 nights at the desk. Made a reservation for 1 extra night, at the time of confirmation the extra night. I was told by the check in desk I had NO Reservations for the extra night and was charged on my card. I had to pay again for the extra night and call Hotel.com to cancel the reservation to get a refund and after the refund was given. I have to wait 7-10 for the refund to post on my account. That is Bad Customer Service

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Staff is awesome. Absentee owner, doesn’t spend money on maintaining trash and bulk removal etc

Terrible!

Only thing good about this hotel was the lady working at the front desk. Otherwise, don't stay here!

Bad Experience with the hotel management

Clean Room and nice staff.

It was not clean the room. No shampoo.

The property and the hotel was a good experience. The elevator was down which wasn't a problem for me but I'm sure it would be a problem for others. Overall, I would stay here again.

Definitely worth it had everything been working that’s included in staff

Elevator didn’t work wifi was terrible

good staff

Good staff

T

The hotel elevator was broken. The staff was not at the front desk when we arrived. They put us in a room that had maintenance happening without the front desk’s knowledge and had to move us to a smoking room when we reserved a non-smoking room. The fridge was broken and leaking water on the floor, and there was no shower curtain when we first checked in. While they handled the difficulty, their service was terrible and no compensation was provided.

Run!

I hotel was a good stay, but the elevator was broken and my room was on the 3rd floor as a guest in the hotel that was not good.

The location was cool but the elevator did not work and I was on the fourth floor…so that made me not want to go back and forth to explore Texas and I was from ohio

The hotel has one elevator, and it’s been broke down for at least two months. If you don’t mind climbing steps (4 floors) or you’re lucky to get a room on the first floor, then it’s not a bad place to stay.

Friendly staff. But elevator was down and there are dead cockroaches in the room and in the stairwell

Very dirty

Dry booger on the wall. Food residue on the walls, dirty everywhere, stinks everywhere.

Do NOT stay here . The room was absolutely disgusting.our feet were literally sticky to the floor.we ended up leaving got another hotel it wasn’t not anything I would feel safe to sleep at.

Unclean. The AC cover was off and in the bathroom tub. No bedsheets or bed covers, no pillows. We checked out in 5 minutes even though we were supposed to stay 2 nights. Never again, Woodbridge Suites.

The elevator is broken. We walk up/down by using stair. Empty kitchen even though there is stove and microwave(There is no silverwear/pot,pan, bowls). Cleanliness is okay. We found litle croaches running around. AC is good.

Nice area tbh

The room smelled like cigarettes, the sheets were stained and the remote to the tv didn’t work. And the air conditioning didn’t cool. The coke machine only took debit cards no cash. Never again.

Will never in my life stay here again..

Their elevator was out of service for two weeks. They didn’t bother to inform you beforehand. There is no public restroom on the first floor. The only available restroom is the one in your room. There is no shampoo, conditioner, or body wash. There is no floor mat in the restroom. The staff at check-in was very friendly.

Very clean and felt safe

My stay has been satisfying so far for the reason I was there. Elevator has been broken since I got there. Only downside honestly. The staff is great the property is in a convenient safe location. NOT a luxury hotel. This hotel is for transitioning, or temporary travel or a temporary residence.

Great hotel with friendly staff

The staff was very friendly and welcoming and the rooms were clean ( besides the torn up chair). I'd most definitely stay here again.

Room was somewhat clean, bed had a smell to it.

Rooms were decent and clean enough

The room...not so much. The room smelled like rotten meat when we walked in. Tried to move but the hotel was full. The front desk lady came up and sprayed some air freshener that helped for a while. She was genuinely apologetic and offered her personal BBWs scented spray for us to use. The final nail of the coffin though was finding stains on the bottom bedsheet on one of the beds. When we pulled the stained sheet off the mattress to inspect it, we found an old a large dried-up urine stain on the mattress itself...Ugh...

The Hotel was a okay stay, Room not ready at check in, could not check in until 4:15pm and when I was checking out of my room that was on the 4th Floor the Elevator was broken had to walk down form the 4th floor with bags to check out.

I could not pay with just any credit card it had to be one specifically from a major bank. The whole floor smelled of curry so strong it brought on my asthma. I immediately cancelled room for 2nd nigbt and they would not let me. I was stuck paying for a room i was in for no more than 6 hrs. Plugs by nightstand did not work. Ill NEVER try Woodspring again!!!

Disliked: Internet Service- not exactly free; Policies - lack of privacy, staff can visit the room whenever they want and you are not allowed to refuse; room service - only once in my 2 weeks; staff behavior- initially very welcoming, but then rude, dismissive, and at times condescending; not always readily available at the desk and when you call, you are told they are in bathroom so you have to wait; you cannot get refund but told you are free to leave if you’re not comfortable; Prank calls - twice in the early hours of the morning, such that I literally had to get up and unplug the phone. Elevator-works on and off- had to walk the full flight of stairs with 6 bags.

Staff was great, room was very basic

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Awesome app!

Amazing, efficient check-in staff!

As soon as you walked in the door, it smelled like marijuana. We had to wait over 10 minutes for someone to check us in and he looked like he had just woken up from a nap. While waiting in the lobby, there was what appeared to be a homeless man eating out of a can. The elevator was broken so we had to take the stairs, which had people coming and going that again, smelled like marijuana. When we got to our room, I immediately wanted to leave, but since we only needed a place to sleep for 4 hours, I dealt with it. The furniture was peeling and everything except the bedding and bathroom looked disgusting. Absolutely do not recommend. My husband said I am fired from choosing hotels because I royally messed this up.

Room and whole hallway smelled bad and was put on 3rd floor and elevator did not work. Paid for 3 days and did not even stay one night. Terrible experience want ever use this hotel brand again.

Bad bad

It was a very clean and easy process

The room was nice

Worst hotel we've ever stayed in. They didn't have any housekeeping service. The hallway smells like garbage. It felt like nasty meat smells which just reminded me of Dahmer. Lol, don't know what was going on. They didn't have iron in the room. I had to get it from the counter. Overall, it was a terrible stay. I was very glad when it was time for us to leave the hotel.

Room smelled of cigarette smoke terribly, cigarette burn marks in random places throughout the room, rust in several areas of the room, dirty stained walls, floor was sticky with some residue (had to keep shoes on the entire time), noisy rooms around and above ours (people running around and loud music). Save your money and spend a little bit more and go stay somewhere else.

Great stay at this hotel

Not good nor bad, average stay.

The property is great. No complaints. Will book again

Compared to other properties in the area, WoodSpring is cleaner, more attentive, more security minded, and located in a nice walkable parkway with easy access-- yet affordable.

Amazing pet-friendly property.

Liked the inside the room. Staff was interesting.

Internet was not working for MacBook due to obsolete router version

Love it

No tv service, slow wi fi elevator doesn't work

I arrived at the hotel very late, and there was no one at the front desk. However, a phone number was provided, and when I called, someone answered right away and came out quickly. DeAntry was extremely helpful and patient, taking the time to explain everything in detail. Since I had my dog with me, he assigned me a room that made it easy to go in and out. He was amazing and truly cares about helping his customers. Thank you!

For being a relatively new facility, it is in seriously bad condition. Water damage evident in ceilings. Moldy smell. Bare Bones Bedding is sub standard. In a word: CHEAP

great location

My bank is about to file dispute because they haven’t refunded my deposit. They charged me $100 each the two times I booked through Expedia. I need somebody to follow up on this. I am very much inconvenienced by the situation!!

Great!

Very nice and front desk is nice Deandre and the other two ladies and the manager Isaiah

It was nice, clean staff was friendly and informative.

Very convenient, can walk to Walmart and Sam’s club. Very reasonable price and you can cook anything you like in the suite, which significantly lowered staying expenses. This hotel runs like an Airbnb, but just in a hotel setting. Highly recommended!

Very good staff and I like the room

I stayed a week and

okay for a short business trip

Nice hotel

This hotel is used for long stay , I didn’t feel comfortable or safe.

Great staff & clean space but horrible wifi they tried ti charge me $16.00 for below average wifi so be careful of that scam, other than that everything was a 10/10.

Excellent Staff service

Dion is a great host and very helpful. We checked in late and he helped us accommodate just as easy. Thanks for being super responsive. Will sure book again

Decent and worth the price

Housekeeping could do a way better job cleaning the rooms and bathroom before another family check in!! Let me just say another person #2 was left on our toilet!! But they cleared the room for being available all because housekeeping checked it off as clean.

Good

This is my first Woodspring Suites experience. The hotel is in a great location. So much is within walking distance. The front desk staff is great. When one of my neighbors decided to blast their TV at 3am, I called downstairs & a few minutes later the problem was solved. The suite is clean & cozy. This is probably the cleanest extended stay that I’ve ever been to. I’d definitely recommend & return!!

No staff at desk when I arrived and key cards constantly needed to be reprogrammed

No ice machines in the building.

It was just average

No one was there at the desk to check me in when I arrived then had to wait 20 mins to get checked in hotel had a weird smell

Nice people

Elevator was out of service for over two weeks!

It wasn’t terrible. I couldn’t really tell if this was a new or outdated property. You can easily hear noises coming from the hallway and the fridge in the kitchen was locked. For the most part it was quiet and convenient.

Horrible place