WoodSpring Suites Dallas Plano Central Legacy Drive

Nice rooms

Elevator was dirty.

Exceptional

The elevator smelt very bad and needed to be cleaned in some way. They were also very pushy and started repeatedly knocking on my door an hour before check out.

Rooms could use some updates but overall would stay here again

Superb

The locked door in the lobby, faulty TV remote, dishwasher was damaged. Staff was too busy be in front desk.

There's nothing to like about this company period. This property is a waste of time. They sold my room without telling me until time to check in an attempted to send me to the sister location an they didn't have a room either. Basically leaving me stranded without a room an no real explanation why. This company should be out of business. I'll never book a room at this dump again.

There's nothing to like about this company period. This property is a waste of time. They sold my room without telling me until time to check in an attempted to send me to the sister location an they didn't have a room either. Basically leaving me stranded without a room an no real explanation why. This company should be out of business. I'll never book a room at this dump again.

It was clean. The locked door in the lobby, faulty TV remote, dishwasher was damaged. Staff was too busy be in front desk.

my stay was peaceful and quiet

Staff was not at the front desk upon arrival, had to wait almost 20 min for them to return. Elevator rug was covered in pet hair. Room floor was not well cleaned, spots all over from food (assuming), hair in shower, grease stains on walls/ceilings. Would not stay here again.

The location to my work event was great. The overall experience wasnt good. The rooms were old and grungy. The hotel had a weird smell, the sheets and beds were awful. We were right by the elevator so we heard everyone coming and going. The staff locked us out of our room because they said we owed money even after it was paid in full. The additional $25 to check in 30mins early is ridiculous and I didnt know that the $50 pet deposit was non refundable.

The location to my work event was great. The overall experience wasnt good. The rooms were old and grungy. The hotel had a weird smell, the sheets and beds were awful. We were right by the elevator so we heard everyone coming and going. The staff locked us out of our room because they said we owed money even after it was paid in full. The additional $25 to check in 30mins early is ridiculous and I didnt know that the $50 pet deposit was non refundable.

No cus.service All I don't like

Pleasant

All I don't like

I didn’t like anything. It was really stinky in my room. They didn’t wanna give us another room It smelled like someone was staying there and cigarettes. Everything was just bad

It smelled like someone was staying there and cigarettes. Everything was just bad

Helpful and professional staff

I had confirmed reservation but was told that the hotel was full and I did not have a room. That infuriated me. I’ll never use booking.com again.

I had confirmed reservation but was told that the hotel was full and I did not have a room. That infuriated me. I’ll never use booking.com again.

It was okay for the price.

With hotels packed and many locations overbooked, I was incredibly fortunate to get what I believe was the last available room. She was kind, professional, and extremely helpful throughout the entire process. What could have been a very stressful situation turned into a seamless check-in experience because of her outstanding customer service. Unfortunately, no one was at the front desk when we checked out around 6:25 a.m., or I would have personally let management know how wonderful she was. She truly went above and beyond, and her positive attitude and willingness to help made all the difference. Thank you for making our stay start on such a great note!

Do not book via Expedia.

Very good

No one was present for over 10 minutes at front desk when I tried to check in at around 4 pm. I had to call main number and then got a recording. I was charged more than my reservation stated for a linen charge even though I was only staying one night and it was not listed on my reservation, I was told it was mandatory. Person checking me in was rude and read negative disclaimers to me before I could complete check in. There were also many crickets in the room and hallway.

Bad

I did not have breakfast but the coffee was outstanding! The woman who checked me in was fire! The bed was comfortable. Temperature was comfortable. The refrigerator and stove were great. The smoke-free environment was really awesome! The floor in my room was dirty which was a drag. A small coffee maker would have been nice for those who enjoy the occasional evening cup of coffee.

Didn't like it... The room period

I did not have breakfast but the coffee was outstanding! The woman who checked me in was fire! The bed was comfortable. Temperature was comfortable. The refrigerator and stove were great. The smoke-free environment was really awesome! The floor in my room was dirty which was a drag. A small coffee maker would have been nice for those who enjoy the occasional evening cup of coffee.

Location Cons Unclean : corridors, hallways, elevator dust , pet hair all over. Room and hallways smell different. I do not feel it was fresh. Some people may like. Wooden floor in the room is stick6?, oily and slippery. When I step into bath tub after walking on floor I almost fell down. Broken shower I would not recommend.

Service was excellent

everything was good !! one of our walls had stains on it but other then that everything was great !! oh & the dog smell in our room was crazy but we had a person the next door with a dog !! the person that was in the next room beating on my walls when my baby was playing in the room !! & the last day of my stay the ppl that was on the top floor was moving around something on the floor and was stomping around the room woke me and my family up early in the morning i was very pissed !!!

Thank you!

Do not try to check in anytime before 3pm. They are very strict on that even if it’s only 20 mins before. Other than that the check in guy ended up being very nice. The room was very clean and nice and cold.

My first experience with was surprising. The front desk say it will be $25 for check in early

Room was okay but when we walk in the front door it smells bad in there

Everything was good room nice and clean, two things I did notice AC in the room was not blowing really cold the room felt very humid and one piece of decoration had mold growing

This hotel was a camp for homeless people. The pictures will sell the property but I would not stay.

The hotel had an unbearable smell. We thought once we entered the room the smell would be less but it wasn’t. We had to sleep through the night a horrible moldy smell. The ceiling to the restroom had mold stains as well.

Great place. Friendly staff. There were no dishes or cookware. I think adding that to the description would be helpful.

This was not a planned stay, but very greatly appreciated when I needed it. Staff were friendly. Room was clean and comfortable.

Floor needed to be swepted better. We were only there for a night. So, we didn't use much of anything in the room besides the fridge, bathroom & beds.

Elevator nor room phone working for months per the staff.

It was really good for the price, I’d stay here again.

Just as I expected

Hotel was overall very clean, the elevator shaft smelled horrible, but the room was much cleaner.

Really Great staff, very pleasant and professional 👍 😀 👏

Loved having small kitchen with regular size fridge, but there were no kleenexes or a hairdryer in the room which is odd for a hotel to not have as a courtesy. The room was clean and easy to get to from the highway.

My bathroom toilet was not working properly due to maintenance being at two properties I had to wait all weekend with no proper running toilet.

Elevator was out of service

Front desk girl shawuandra or whatever her name is very unprofessional and always talking on the phone with friends and talk very bad language,this place is very unprofessional only reason I stay here is because close to my job ,and at night can't sleep the guys that work for this big tree company have like 20 employees staying here and they drink and play Mexican music real loud and keep the door open so everyone can here it

Yes

Good

Needs to look like the pictures on the site

No breakfast. Housekeeping is only like every other day, I was there 2 days and never saw them.

Excellent

the staff was very helpful

Room was filthy

Nice hotel in a somewhat sketchy part of town. But very close to all your favorite resteraunts and everything Dalla has to offer. The hotel was fine. Room was small but nice. Had all your kitchen needs. The WiFi wasn't working during the day time which was upsetting but at night it got better. Had a fine time.

Room was dirty and constantly hearing loud noises throughout the entire day. The smell of marijuana was pretty hard to miss.

it was spectacular and spotless.

Room was ok. Elevator was broken had to climb 4 flights of stairs. There was no breakfast. Front desk attendant was nice.

Great

Not satisfied

Room had mold in it which is a serious health hazard. Very old and needs to be updated.

On February 8th, I left briefly to buy items to celebrate the Super Bowl and a birthday. When I returned, every single one of my belongings was gone. Nothing was left in the room. I immediately contacted the police and the front desk. I later learned the hotel system had mistakenly marked my room as vacant, and housekeeping threw away all of my possessions. The general manager admitted this was their error, yet I was told it could take weeks — if not longer — to resolve. I’ve only been refunded for the room, but the value of my lost items exceeds $800, which is nowhere near justified compensation. This ruined what was supposed to be a special day, and I’ve never experienced anything like this in all my years of staying in hotels. I am writing this in hopes management will correct this issue and fully compensate me. While they’ve acknowledged fault, I’m sharing this to seek accountability and warn others. No guest should ever have their belongings discarded due to a hotel’s mistake. I strongly advise avoiding this location. If choosing WoodSpring Suites, the McKinney location offers far better service and experience.

Good

Professional, helpful friendly staff. Clean Room

I cancelled booking , please refund the money due to lift is not working

I should be 45 dollars a night max

Elevator never worked and the room was only looked after once in six weeks.

Elevator was broken my entire stay and room was cleaned only once in six weeks. Strongly avoid this property.

Elevator did not work and apparently that is a common issue here

Nice hotel

Terrible, never was able to check in, no one at the hotelnto do it, i had to go to a friends house to stay.

Bad smell, difficult to get room clean, elevator broken, no kitchen wares, no ice maker.

Absolutely a horrible place. I have to change my room twice. The room floor was extremely dirty. I had to clean it myself. And the Wi-Fi was completely dead

Need some upgrade

The staff was professional, caring, & helpful. My room was clean. When I am in the area this is my place of choice.

Yes, the room is ok, the staff is excellent

Elevator was broken and my room was on the top floor, I'm almost 70 that was not easy. The bed was comfortable though.

After about 15 minutes there, and no one. We left and stayed at a hotel down the street. No amenities, no service to comment, I wouldn’t recommend this option to anyone.

Great

When I stayed here 3 of the 4 days the elevator did not work and my room was on the top floor how to walk. Like 5 flights of stairs and it's smelled. Horrible in this building.

The kitchen was not fully equipped. All equipment was missing and it smelled. In this building horribly.

Thank you too the Staff and The Janitors. They are the best!

Everything has been phenomenal here.

Perfect

Perfect everything was also. The Staff were more amazing.

Amazing! Everything was perfect!

The hotel is clean, but reeks of marijuana. You can get high walking down the halls. Elevator kept breaking, which is difficult if you are on the 4th floor.

Great All the way Around!

Awesome.

Great place to stay

The elevator didn’t work snd I am 76 years old with bad knees and a bad heart. My room was on the 3rd floor but I got her to change it to the 2nd floor

There was some kind of a chemical smell

It’s a decent extended stay. I get rooms here for my employees and they are happy with it

Everything

Horribly rude staff who took my money for my stay and then the next day deny I ever paid and locked me out of your room while demanding payment for a night I already paid for.

A little smell was noticeable in hallway and room. Over all room is ok. Mattress is a little too soft to my liking..

Good

Everything was good

Will stay again

HORRIBLE PLACE TO STAY AND HORRIBLE WORKERS.

No complaints clean and nice and quiet at night

They tell you to go drop your trash in a dumpster by YOURSELF. If will have to pay if you want them to take it for you. If you need extra towels or linen or bedspread, you will have to pick them up yourself. Lastly, their operation hour is between 9am - 10pm. If you need any service prior 9am or after 10pm, there would be nobody to attend to you. Intending guests, please beware. There are so many nice hotels near them. Hotels.com you need to do a better job in protecting guests that trusted you by booking from your site. Please check your contracts with these hotels whereby guests can check out with full refund if they dont sleep in the hotel. Customer service is key. Stand up for your guests not what you get from hotels.

I do love staying at this place. It was my second time there. I just wanted to bring my tortoise with me. 😭

Very good service

Had to remove the waterproof mattress cover because I couldn't sleep! Noisy in the room above and had to call the front desk to ask them to call the room above to quiet down.

This place is not good at all. The manager is rude and hateful. She kicked us out because of my handicap brothers heavy foot.

Na

Great stay

The lift was out of service, and there was constant noise from the vent, which made it difficult to sleep. There was also no one at the front desk when I arrived to check in. I chose this place because it was affordable—now I understand why.

we had arrived very late; and when we checked in someone was able to help us. Other than that we got a refund because the next day we discovered that our bed had a huge pee stain on it.

Weird smell

We stayed at this hotel because our previous hotel sold our room. So this was a very last minute option. Walking into the lobby it smells like months old chewed up bubblegum, which was very off-putting. The elevator was rickety, smelled like vomit , pesticide , and melted crayons. And actually broke down the 2nd day of our stay. The room was not much better. It reeked of stale hot dog water, and wet dog. I still do not understand how you can have people checking in every day, but housekeeping only comes once every 2 weeks.

Elevator did t work and the water pressure wasn't good

The elevator did not work all the time, there were bugs in the room we has to clean the floor when we got into the room