The Clara Hotel Plano Tapestry Collection by Hilton

The bathroom is not very private

The water temp changed at random times during the shower and was hard to get just right.

The water temp changed at random times during the shower and was hard to get just right.

Very clean and update hot

AC

New hotel. Staff eager to make your stay exemplary

You can hear anyone using water in the hotel due to wired plumbing as well. Shower is in the room, meaning the stem is inside the room while you shower. It is a very wired room, unrelaxing and unpleasanr.

Everything was perfect. Excellent stay

Prepare to pay 10 dollars for an unsecured parking lot for absolutely no reason. And stay in moderately clean/ moderately maintained rooms.

Good service and clean room 100000/10

Ok

Beds: 2 Rooms: 2 Staff: 1 Amenities: 2 Comfort: 2 Property: 3 No fridge, no microwave, rooms a small and uncomfortable because there are no tables to place anything on. So forget about eating in your room. The bed SUCKED! I travel about 25% for my job and found my whole body hurt after just one day. After two days I couldn’t hardly get any rest. When we arrived there was 1/4 of a roll of TP and two towels. My wife needs two towels by herself (lots of hair - but we made due). When we left the room to visit family the next morning, I specifically asked the staff at the front desk for service because we were out of TP and needed new towels. No one ever showed up. The toilet is about 8 feet from the bed and the walls of the bathroom do not reach the ceiling and the main wall of the shower is curved but frosted glass. So if you have to get up and turn the lights on on the bathroom, expect to wake your spouse. And then again just to flush.

This is a great place to stay!!! Beautiful, modern, clean, and comfortable.

Clean, straightforward, and helpful staff.

It was as if no one worked there

It was a great stay I liked it all

It was a great stay I liked it all

A

We thoroughly enjoyed our staycation. The hotel was selected for its courtyard, restaurant on-site and location close to Grandscape. The staff were very helpful and friendly. They accommodated our needs and checked in often. The food was delicious!! We had the salmon and short rib which was so flavorful! Overall it was a great stay. The only thing negative on our list was that the pillows and bed were not very comfortable but we requested more pillows and the staff delivered them quickly to our room. Excellent service. Would definitely stay there again.

Very clean, very updated and quiet hotel. Would stay again! Close to The Star and Legacy West/Shops at Legacy.

The room was perfectly clean, very nice sheets and bed. Excellent coffee! The only thing that I really missed was a small fridge in the room to keep drinking water cold.

Very cool hotel, loft style feel - great bedding and just an easy, comfortable stay!

Tv didnt work most of the time and the ac made a noise all night interfering with my sleep.

I think the upgrades are great!! The only thing is there is no fridge or microwave in the room which I guess makes sense for the type of hotel this is but also the bathroom sink is super small spaced!

I think the upgrades are great!! The only thing is there is no fridge or microwave in the room which I guess makes sense for the type of hotel this is but also the bathroom sink is super small spaced!

;)

;)

The hotel was what we needed for our trip. It was beautiful and clean.

N/A

Love this place

Came on a work trip and it was very comfortable. Our team got good use of the amenities and the beds were comfortable.

ok

My AC in the room kept cutting off and would default to heat. I was able to change it, but I had to change it everytime I returned to the room.

the updates in the hotel are super nice. The rooms look amazing. However, the food is not quite as good as it used to be, and not as much to choose from on the menu. that is the only change i do not like.

The property is very clean They had an outage I know it was not there fault , but it was dark in the room scary being there and very hot they never stopped the party so there was a lot of people all over the place

The property is very clean They had an outage I know it was not there fault , but it was dark in the room scary being there and very hot they never stopped the party so there was a lot of people all over the place

The rooms are nice but seem a little older even with some renovations. The staff was super nice and helpful! We stayed here after our wedding night and we got a free upgrade which was so generous of the staff to do for us. I would stay here again for sure!

I loved this hotel. Clean, comfortable, unique and very quiet. I will be back

• The guest experienced multiple lockouts and found the front staff rude. • Soap dispensers were broken, and parking cost $10 daily for an empty lot. • Amenities were scarce, with expensive bottled water and a coffee maker requiring purchased water. • The bar was often unstaffed, and the guest was eager to leave.

The lady at the front desk was amazing!!! Our bathroom floor was dirty. I believe from recent construction. She quickly changed us to a different room. The lobby smells amazing!!! Pool area is very pretty!!!

Amazing stay at The Clara Hotel. The property was very clean and gorgeous. It smells amazing! The room was so nice and I loved how sound proof it was. There were people downstairs in the courtyard and I couldn’t hear a thing. Comfortable pillows and bed. We will be back!

Air conditioning did not work. Ask staff for help 2x and they brought a fan instead of an AC repairman.

Very nice hotel! Close to many restaurants and made it a walkable stay for food and goods. Breakfast is very simple but they do have a beautiful restaurant. Definitely recommend staying here for a night or two.

The only thing I would wish for is late dining. On your website it stated that the restaurant was open till 11 PM. I checked in at 10 PM and I was told there was no food available.

Me gustó el olor del ambiente muy agradable y limpio los baños y cuartos.

I was impressed with the renovations of the hotel. I plan to return to the hotel on my next trip to Plano.

I like the hotel! Thank you

The water was inconsistent. The water never got hot just warm. On the morning of departure the water would only come out cold. A few times the lobby and dining area smelled like gas. The bar was advertised to close at 11 upon check in, they closed at 9:15

Hot water in the shower didn’t work, I tried calling down to the front desk but the phone wasn’t working either. On my way out for the day I let the front desk know and they had it fixed but somehow that messed with the toilet and the toilet was making a ridiculously loud noise all night every 10 min, making it impossible to get good sleep. Again, couldn’t call the front desk for help without having to walk down there myself, which I just didn’t do because it was 11pm. Nice aesthetic hotel but has a serious plumbing problem that really threw off the stay for me.

I had to fix the toilet after every use from our whole family. The room was so hot because the ac unit on the wall was out of date. Some of the staff was so sweet but others were not very helpful. The hotel is pretty but it is not very accommodating.

This was my second stay here and both times have been great! The renovation looks fantastic!

It was clean enough. It was under construction which was understandable but just wasn’t what I was expecting. Beds were ok. It was conveniently located to lots of eating places. I did notice they charged me 4 dollars more a night than advertised.

Hotel smelled sooooo good! Check in was smooth and front desk staff was so nice. I will stay here everytime I’m in town. This was my 3rd stay.

We had such a wonderful time! The staff, atmosphere, local…we will be back!

Also, the doors to the pool were locked. I tried to find someone to help and was told that the doors were not locked. But finally got someone to go with me and he said 'why are these doors locked?' couldn't answer. I propped the door open so I wouldn't get locked outside. The pool and pool area are beautiful, by the way. Lovely furniture.

The room seemed very dark. The ligjt in the corner came.on when it wanted to. The TV didn't work. They were nice enough to move us to a room with a working TV, it was 11pm. All in all it was an ok stau.

Everything was perfect, clean, well taken care of and wonderful service

Very clean and located near good food and shopping locations No fridge in the room and public areas smell of room freshener was too strong.

Good location Noisy

Pool was closed, restaurant was closed for dinner due to no staff, supervisor was unhelpful in accommodating the party with any incentive due to these unexpected closures.

Beautiful space but bathroom was rather small and only one mirror was usable which was difficult with 4 people trying to get ready in the morning. Very poor lighting overall and the room was rather dark even in the day hours. Pool was not open the three days we visited so we didn’t experience that amenity. We didn’t pay extra for the breakfast as there are many food options nearby for better prices.

We enjoyed our stay. All our questions were answered quickly and by friendly staff.

The hotel was under renovations, which was not stated at the time of booking. The restaurant and pool were unavailable.

The location This property is in the middle of construction. Was moved rooms due to no air conditioning. The second room also had issues with air conditioning. The modern look of these rooms is nice although when in the bathroom the light will light up entire room. The over all lights in the room is very dark. The lady who ran breakfast was the only positive experience we had. She was very positive and loved her job and was very apologetic for our experience.

The location This property is in the middle of construction. Was moved rooms due to no air conditioning. The second room also had issues with air conditioning. The modern look of these rooms is nice although when in the bathroom the light will light up entire room. The over all lights in the room is very dark. The lady who ran breakfast was the only positive experience we had. She was very positive and loved her job and was very apologetic for our experience.

Location Bedding was horrible complained about bedding was told there was nothing they could do. Also the shower head water pressure was super low almost a drizzle explained that to them as well was told sorry nothing they could do. Construction was going on during my stay so when I attempted to leave the property I was blocked in by crew.

Location Bedding was horrible complained about bedding was told there was nothing they could do. Also the shower head water pressure was super low almost a drizzle explained that to them as well was told sorry nothing they could do. Construction was going on during my stay so when I attempted to leave the property I was blocked in by crew.

It looks like the hotel was closing and the smell was unpleasant

Location It was under renovation. There was no bar there was no pool and the price was over $200 for the night. Absolutely ridiculous.