Staybridge Suites Plano North - Frisco by IHG

Family and I had a great time

We had a wonderful stay. The room was clean and spacious. We would definitely book with them again.

We stayed here because of its rating which is usually in line with expectations. Good things included price, nice staff, pet friendly, and a decent breakfast. Bad things included overflowing trash blowing all over the side of the property when we checked in on the day (it can happen) but also mainly our room itself. While our friends had to move because their first room was too hot on the 4th floor, our room on the 1st was plenty cool. Unfortunately, the furniture and interior carpet probably needed to be changed out about 3-5 years ago. From the heavily worn and sagging couch with holes in it, to the carpet with a few actual pieces missing, we’d say it’s about time ownership to upgrade some things? I’m guessing our room was not a one off, which was unfortunate because the staff and location was great otherwise.

Exceptional

Exceptional

Great stay. Room was clean and staff was helpful when needing sheets and towels. Breakfast was great. Will definitely be staying again.

The room wasn’t clean. Blood everywhere in the bathroom.

The room was spacious and spotless, and breakfast was truly enjoyable. The staff's kindness and dedication stood out, especially seeing management actively supporting them. We genuinely appreciated the warm atmosphere and look forward to returning.

Excellent service and clean room

Very good

Exceptional

Didn’t get the room I paid for

Superb

How nice the rooms were.

Hotel room was not that clean Kitchen counter was dirty Trash was not picked up

The breakfast was okay, but not as good as what I’ve experienced at other hotels. We also had issues with the shower in our room. The shower wasn’t working properly so the pressure was low, and the water wasn’t draining like it should, which made showering not the best. Overall, the stay wasn’t terrible, but these issues definitely took away from the experience. With a few improvements, especially with the hallway AC and room maintenance, it could be a much better stay.

Staff was excellent. The pool as advertised by Expedia was nothing like the pool at the hotel. The hotel website had the pool picture correct, but I was looking at Expedia. Expedia showed an image on their website that was very inaccurate. We chose this hotel because of the pool. I will not trust Expedia in the future. Nice hotel but Expedia deceived us.

Outside around the dumpsters even by the Moxies parking lot at night there are ALOT OF RATS CLIMBING IN AND OUT THOSE DUMPSTERS and they are even in the parking lot around cars.

It’s a nice property Outside around the dumpsters even by the Moxies parking lot at night there are ALOT OF RATS CLIMBING IN AND OUT THOSE DUMPSTERS and they are even in the parking lot around cars.

Everything good except no lights in primary bedroom. The couch in suite had no linens in room even though reservations were for three adults. The staff was excellent though and the breakfast every morning was great.

Exceptional

the kitchen timer was not having nomb and the kitchen desk is not fitted the board fell kitchen

kitchen

Superb

Reasonably priced and good location.

Room was exceptionally clean. Only complaint I have was the toilet tissue holder was broken and seemed like the ceiling in the bathroom needed painting. Otherwise the linens were clean, bed was comfy, AC blew very cold air, lobby was clean, outside was clean. I will be staying here again.

Ac didn’t work in the room we originally ordered

Exceptional

Exceptional

The property is clean and well-kept. There is a dog park and they are pet friendly which was a huge plus for me. Everyone on staff I came in contact with were nice and helpful at every encounter. The beds were comfortable and the room was adequate for an extended stay.

The property is clean and well-kept. There is a dog park and they are pet friendly which was a huge plus for me. Everyone on staff I came in contact with were nice and helpful at every encounter. The beds were comfortable and the room was adequate for an extended stay.

Good place to stay in breakfast need some improvement but overall it’s 👍

Pleasant

Staff was very helpful and the breakfast was really good. Loved the coke machine.

Nice hotel. Be

Loved it there!

Worst room no cleanliness

The room that Staybridge gave me upon check in was a little worn. Office chair seat had a huge rip. I think housekeeping overlooked to report it. Tv in living room did not work. Every time I use 3rd party to book a hotel room they give me a sub par room!!!!!

Room had a few minor issues (bath faucet loose and a bit stuck, dirty toilet, used old soap bar in bath tub, and a loose paper towel holder), but really nothing crazy. Nice place to stay with a great location.

The breakfast buffet is great with plenty of options. Rooms were in good conditions and have everything you need.

Breakfast was good, liked the daily variety. Staff was nice. There was NO housekeeping for any of the 2 (weekend) days we were there so guests were putting their overfilled trash cans in the hallway. That Saturday there were NO towels at the front desk at 11:30pm and we had to dry off with paper towels. Asked on Friday night that someone come check out our AC and was told it would be handled. By late Saturday was told by front desk they think maintenance wasn't there that day. Saw overflowing garbage cans in public areas. They don't have any ISB ports in the room we had. Chose this hotel for first time based on location, prior good reviews, and decent price. We will never stay there again.

Bathrooms were not very clean and the room had a mildew smell. Breakfast was not great. Room beds were comfortable though.

We've been staying at Staybridge Suites Plano North, off and on, for the past 8 years. During our most recent stay in March '26, my wife and I had to leave earlier to catch a flight to NYC. However, we are most grateful for the staff to let our son stay until 2pm, in time for our college sophomore to catch his bus back to Austin. Thank you to the amazing staff for your understanding !

The only problem we had was check in was at 3pm. We arrived around 2:45. The room was not ready. We had to find something to do until it was ready. They called to let us know it was ready at 4:50. That was pretty aggravating. The hotel was nice and clean. Room was great. Just the wait was the only issue.

Everything was clean and wonderful

Great stay

The AC was out in many of the rooms. The front desk staff provided poor customer service and did not offer discount or complimentary rate despite the state of the room.

Great room, great breakfast, friendly staff.

I had a great experience from the time I checked in to the time I checked out Shawna and The staff was very helpful and super nice!! Very clean and would definitely stay here again.

Staff was courteous. Clean rooms. Bathtub was rusted. Slider door was broken

The front desk lady was so kind and gave us the chance for an early check in, she’s the best.

Great space, price and location.

Staff wasn't so helpful Finding cockroaches in the lobby

Everything was great. Great room, great service

The stay was nice and was conveniently located to our venue.

room clean. Could use better lighting in the room.

A

Staff super friendly and room very clean.

Overall,the room was comfortable, but I noticed that the bathtub showed some sighs of aging.

Breakfast was amazing! Loved the eggs, potatoes, waffles , bacon and especially the fruit!!!!! I like that they had fountain soft drinks too!

What impressed me the most was the clean rooms as well as the service!

Hair in bed, bad costumer service. Stains on walls.

Great location, clean rooms, friendly staff.

The staff was friendly when I checked in and my room was clean. I like the added touch of an evening snack and cookies and a nice breakfast in the morning.

Staff was great and the room was too.

Nice Hotel

No one knew what to do about it. Staff was already aware of the problem from previous nights but did not change our room.

Their excuse was, it’s Light cleaning versus deep cleaning. Which needs to be requested. How about just…Clean the room! I’ve never heard of this before and I’ve never encountered this. Bathroom sink, not cleaned daily. Kitchen area not cleaned daily. Room not vacuumed even though note left in room and request made to manager who assured personnel attention.

Everything was great!

We booked the suite and upon arriving to the room we noticed one cushion of the couch was sunken in. It was because the sleeper sofa was broken which we had intended to use. We asked to moved to another room but we were told no because they were sold out. So we had to go purchase a blow up bed. We were provided 3 towels for a room that sleeps 6 and no additional towels were available at that time. We don’t finally receive additional towels until the end of the 2nd after our 3rd request. The TV in the living room wouldn’t turn on and the phone in the room didn’t work. Food for breakfast was subpar and there was very limited seating so we had to take the food up to the room. Would definitely not recommend staying at this hotel

Perfect for a conference at the Granite Hills Hilton yet 1/2 the price and 2x as nice. Free beer and wine during week day at happy hour.

Good stay

Room is standard. Clean. Full kichenette with dishes if want to cook. While the free breakfast isn't exciting, it's included. Free happy hour food on Mon to Wed is a poor person's meal. Free chocolate chip cookies in the evening.

Very nice place to stay form the staff to the cleanliness.

The room was clean and that was about it. A lot of sewage smells around the property as well as the entire property was under construction. Multiple tenants were smoking marijuana on and in property

Staff was professional. Furniture in room was run down. Half of the washers and dryers didn't work.

It smells so clean, and staff were very friendly

For 2 nights due to soccer tournament the day we were on the way to check in and it got canceled due to heavy rain and I called Expedia they said we will reach out to the hotel because we requested to cancel the second night since Everything got canceled we were supposed to stay at sandman hotel next door with rest of the crew but it got sold out and they did refund everyone on second night and when we checked in we were told at front desk that manager will refund the second night very disappointed how they handled this

needs some updating. it looks worn. generally clean and mostly quiet. The location is perfect.

Very nice property!

Excellent

Front desk guy was very kind and happy to help. Also enjoyed the manager’s reception.

Like the property for proximity to commercial offices

The hotel is nice but it was way too hot for me. I don't know if the ac needed to be fixed or what but I was hot. I actually had to go by a fan. The front desk clerk was very accommodating, patient and nice. So thats why I didn't continue to complain. He had already given me another room.

Great property and staff. Very nice room, comfy bed.

Our trip to Plano was great, this hotel is now one of my favorites.

Top of refrigerator and microwave have not been cleaned in some time

Loved the price, the cleanliness, the extra space in the room, and the free hot breakfast.

It was a great stay. Great location. Breakfast was ok. Overall great value for money.

Don’t miss out on this one. Great location for tourneys in Melissa. 20-30 min drive to Zplex and same for all the surrounding High Schools. Huge rooms with separate living and kitchen from bedroom. Very clean and comfortable with great dining options of all ranges and very close to Scheels. Mutiple free washer and dryers. Staff was extremely friendly. Wished we would have found this one a few years back!

Very nice and clean accommodations! Convenient location!

Great breakfast

The hotel was nice. Staff was friendly and helpful and the room was nice. The breakfast was a bit breakfast but pretty disappointing.

I love this hotel and location is great. Everything from shopping to entertainment is very close. Room was very clean, great staff and good complimentary breakfast every morning

I liked everything

Amazing place to stay

My family and I enjoyed our stay very much. Brought my daughter from Austin Tx. to graduate at the Comerica Center, the location of the room was very convenient. The room was very clean and more pleasant and spacious than I thought. Bathrooms and TVs in both rooms. Also having the sofa bed in the living area was a plus. The kitchen setup was anwesome. Full size fridge, coffee machine, plates and utensils, etc. Everything was just right for my size family. Oh and can’t forget the a.c that was 100!! Thanks guys!!

Updateed rooms

The room & Krista was the best

Receptionist was courteous despite the late hour i checked in. Breakfast was great and the room was awesome.

Clean and convenient.

Staff was friendly, requested an extra blanket and had to go to the front desk to get it, apparently they were short staffed, but over all a lovely clean place to stay.

Hotel was perfect! Beds were comfortable. Hotel was clean. Staff was very friendly.

Average hotel, expected more for a Staybridge brand. Close to many food venues and a variety of shopping locations. Had issues with thermostat, wouldn't get cooler than 68 degrees. Breakfast staff looked unhappy. Good water pressure but only option for water temp was HOT or Cold. Nothing in between. Found food and soda stains in the fridge.

It was good. Can there be a card in the room for breakfast times? My phone didn’t work properly the front desk couldn’t hear me when I used it to call the front desk.

Nice rooms, great location

I arrived early to the property and they charged me $50 penalty fee. This was no need for that. I had no where to go and had no choice

But other than that, we enjoyed the hotel, and we would stay again of needed.

The fan on the first floor is very loud from outside, and I can't sleep because of it. And the TV remote does not woring

The staff were all super friendly and helpful. The room could stand to be a little bit cleaner. For example, the kitchen cabinets were glass, and there was greasy stuff splattered all over them and the living room had a big red stain in the carpet. These things are typical of family staying in units and I totally understand, but it could still be a bit cleaner.

The amount charged to my card was higher than what Expedia quoted me to pay at the property. No explanation given by the hotel, & not helpful front desk staff.

The hotel was very accommodating, comfortable and clean. I'll stay here again when in the area. Highly recommend.

Decent clean friendly

Cooking utensils are helpful, breakfast has many options. Free cookies at front desk are nice. The rooms are spacious.

Service was great staff was very polite. The light for the vanity was out and we had to wait a while to get it fixed. Aside from that, everything was good.

This stay was horrible from beginning to end.

Was beautiful, clean and staff was amazing....

After I asked few times that our room would be cleaned and get new towels no one came to clean the room and we had to go down every night to get new towels

Great

3rd time staying here and loved it again. Quiet, clean and close to everything we needed! Checking in was easy and quick.