Sonesta Simply Suites Plano Frisco

Clean

Wow where do I start. First room they gave us hadn’t even been cleaned. 2nd room smelled like someone lived there and never showered. Luckily I had Lysol and cleaning wipes with me. No trash cans, head grease on the headboard, bed was so uncomfortable. It was hot. If I wouldn’t have been so tired we would have found a better place! It is right by the children’s hospital. I wouldn’t recommend this place to anyone.

I have stayed here in the past and loved it, but something has changed recently. It was dirty and smelled bad this time and even the staff members looked like they had just rolled out of bed, very unkempt. I will no longer stay here when coming for appointments

Homeless people in this hotel Left after first night

The pictures are very misleading. This place looked nice in photos but the room you actually get feels and looks dirty. Though not the front lady’s fault I had to be assigned 3 different rooms. The key pad didn’t work on the first door and the second room was dirty, someone’s clothes on the floor, bed sheets off the beds and on the floor, dirt and trash thrown about. The third room was okay but overall not a very clean property. The experience of all the different rooms took a long time and was stressful in the heat with a baby I desperately needed to get to bed. Will not be staying here again.

Large room. Clean. Bed in room was a double not a Queen. Room needs USB ports.

I did not stay. I check in and when I saw the halls and the room condition, I told the desk I could not stay there. They keep one night and refunded the rest.

Free laundry facilities. The comfiest bed. Lots of storage and very courteous front desk staff. Highly recommend to anyone looking for a budget friendly short to long term stay.

I think given the trip objective the location was just right and it was pretty quiet. There was a business center like area where I could work. The cleanliness and comfort could have been way better. There was no regular cleaning of the rooms and when I asked I was told they typically do that on request or for guests who are there longer than two weeks. We were there for only 7 nights but I wanted the bathroom cleaned and the bedsheets replaced but that never happened. Also, there were bugs in the bathroom like little beetles. Additionally, sometimes the bathroom would smell bad like of sewage even though we had not used it. I think a little more attention to cleanliness would have made the hotel much better.

Economical prices

Staff was quick to move us not once but THREE times due to dirty rooms. First room had tools on table and door was ajar, 2nd room was dirty, broken razor blade on table bug in sink. Third room was okay. But after over an hour after babies bedtimes we were over it.

It was great meeting

Okay rooms

My guests were not given a copy of the paid receipt. I've been trying to call the hotel all morning and the automated system redirects me away from the front desk to some reservation department not on property. Will not be staying here again.

Very good experience!

Our room was very worn, and kind of grossed me out

The hotel has a very old feel. The room was clean but the bathroom was still dirty. There was hair everywhere! On the walls, the floor, the tub, the counters it was disgusting. The towels were dirty as well. My main concern was the clock in the room. There is a camera inside of it. It kept making a weird electrical noise. Then the TV started messing up only on 1 channel. I turned the clock around facing the wall and I didn't hear that electrical noise again and the channel didn't mess up any more. If you have a device to check for cameras I would suggest you do so. I didn't feel safe in that room at all. Would I go back NO!

The Staff and other Guests were Great There was nothing I didn’t like

Requested coffee maker multiple times. Staff was friendly and receptive. But never got the coffee maker.

Can't fault it - right next to the MARTA

The location is perfect, very close to everywhere you need to go. Room was comfortable. Housekeeping should be cleaning rooms more often.

Bathroom could have been cleaner. Staff was not available for a long time when I arrived. Overall 2-3 star experience

There’s a reason this hotel is priced so cheap. In desperate need of a make over and there needs to be accountability for guests who smoke in rooms. My room smelled like an ashtray. It was disgusting

Everything is good

Very nice place to stay..rooms where good size..very comfortably. Loved the grill outdoors to cook on

Quiet room, comfortable bed. Only spent 2 nts & didn’t spend much time in the room but had no complaints. Price was good for value.

Clean room. Busy area, but close to my family.

Very outdated hotel. Has an unpleasant smell. First room was filthy. Booked to be as close to the Childrens Hospital as possible. Very unfortunate. This isn’t even just a bad review. This is an alert. Do not stay here

The kitchen seemed well equipped with a full size refrigerator/freezer, a timer on a two-burner hot plate, microwave and a full size dishwasher as well as limited dishes. Although not glamourous the room was adequate if dated. The exercise room was good.

Wonderful stay! The was very nice and clean, and atmosphere was comfortable. The staff at the reception were very friendly, welcoming, and very helpful. She even kindly gave me two bottles of water for free, which was thoughtful gesture. They mad us fee appreciated from the moment I arrived. Thank you for the great hospitality.

Very outdated place. Has musky smell in rooms. My room was by the elevator and it squeaked so loud going up and down it kept me up all night. Will not stay here again!

great

Great location and very nice place to stay. Front office was quick and efficient

Clean rooms, plenty of parking. Friendly staff. Nice laundry facilities and a well equipped gym.

The room Smells terrible, like a cigarette

great staff and location

amazing staff great location

Friendly & attentive staff. Great location with clean facilities. So sera is our favorite place for our family of 5.

Very friendly staff. Easy check in and a nice clean room. Very quiet.

The room was very outdated & had a little odor. Sheets are not changed daily, elevator felt very unsafe

I loved my stay. Staff and guest were friendly. My room was clean and smelled nice. The hotel overall was great and I will stay there again

Room was great

Everyone was super friendly.

The was fine but the bed was hard as a rock. Got very little sleep. I do not recommend this to anyone who wants to sleep.

no breakfast, automated coffee machine makes terrible coffee.

Smoke

Staff was attentive and quick to respond and answer questions. Had a problem with extra room charges at check-in with the man who checked me in, but they were corrected and handled during check-out with professionalism and efficiency by 2 female employees who were very understanding and fixed my account. (I wished I remembered their names). This stay was quiet, clean, and cozy for me during the Jan 2026 snowstorm and allowed me to be close to work.

Staff was very helpful

Clean room

Very comfortable and clean for our stay

Great place to stay.I really enjoyed it

It was nice experience

Very clean and will book again

Full kitchen is wonderful

The location was great. Really liked the kitchen style. Dirty dishes, bathroom was filthy, hair on clean towels.

Room 211 bathroom flush doesn’t work, door lock doesn’t work, AC doesn’t work

Good

Great place 👌

Clean and nice

Excellent hospitality and facilities!

Hall ways and rooms smell like damp wet rug

Good place to stay I think

Overall a good value.

The place was dirty and stains on the sheets. The place stinks so bad. I felt like I was ripped off. Beyond disappointed

Room was ok, Staff was great, would be good to have breakfast

Cleanliness of rooms Hallways looks old need renovations

Thank You anyway!

There is no breakfast. I like the modern cabinets and the modern desk set up where most hotels if they have a desk, this was very modern so I did like that but for the furniture piece like the single chair area it was too compact. For the size of the room. The key card did not work very well for my room at all so that’s the first thing secondly, upon entering the room-the room smell like dank and just old. It smelled like it was an old old antique clothes off basement seller room. The smell was not pleasant at all. The bed was cheap. The mattress cheap. It was the worst of three hotels stay within a week three different hotel is what I’m saying, that I stayed in within a seven days timeframe, and this one was the worst one. The bed was clean, but the linens itch my skin. The The photos on the website catfish you. The room is not an exact aesthetic was reflected on the website for the location at all. Mismatched color appliances aren’t what is expected for the price or the brand’s insinuation of being better than a motel, much less the popcorn ceilings. Some people simply want to be able to have updated matching appliances in their hotel room.

Nice helpful staff N/a

Nice staff I had to change rooms 4 times to get a clean one

SONESTA was a great choice.

Hallway smelled terrible! Fire alarms went off our first day forever.

Great staff and comfortable room

our AC broke down and we needed a place to stay near by. Sonesta was budget friendly and near by. I was surprised on how comfortable the bed and how well I slept.

Clean, but very dated. Staff was nice.

The room was large and comfortable.

If expedia is asking me to furnish my intellectual property, I charge for this. You can contract with me to provide intel, opinions, and first hand experience if you wish.

They were doing some remodeling, so there was the occasional smell of paint in the stairway. The elevator was a little scary. They might want to have that checked out.

Good value for the price. One thing that needs an upgrade is the charging options - there are no USB plug ins for charging - seems very old fashioned.

Very nice hotel, even had a small kitchen to make meals there, that was very nice!!

Carpet throughout the hotel is very dirty and smells really bad, I could smell dog pee in my room, the comforter had yellow stains on it, looked like urine. Very noisy, dogs barking in the middle of the night, Housekeeping don’t clean thoroughly.

Location was okay Facilities were horrible. The room smelled like mildew. They would not move me to a different room. The AC unit was a unit on top of a unit. Hair was on the bathroom wall. Never even stayed there. When I went to grab my things, there was a domestic dispute in the parking lot with a couple of cop cars and EMS. Ended up crashing on a friend's sofa.

When I first walked in, I saw a customer and staff arguing because the staff went into her room without asking or notifying her first. Then a lady from there called my sister but she didn’t answer because we were traveling and she missed the call. When my sister called her back a few hours later, the lady told her that she was taking $200 out of her account for a hole in the wall. My sister told her that she did not see a hole in the wall before she left and asked the lady to send her pictures of the hole. The lady never sent her any pictures and took $200 out of her account along with the hundred dollar deposit. My sister then went to her bank and told them what happened and they reverse the charges. The next day, the lady took $200 again for my sister‘s account and never sent her any pictures. My sister went back to her bank and told them again what happened and they reverse the charges again and blocked her account. This is called fraud. I was very upset. I will make sure I let my family and friends know not to visit this establishment.

Had an overall great stay. Room was clean and staff was nice and helpful. Room came with everything as advertised. Laundry is payed by an app that has you add a minimum of $10 so if you're only washing one load you'll have an unspent balance that won't be refunded. Other than that my stay was enjoyable and comfortable.

Nice and quiet

A

I was very surprised with everything in our room. It had everything we needed.

Stayed with a pet so was ok for the price but little dated

Very comfortable room but needed some light maintenance. The pictures were either old or stock pictures. The store presented in the photos is not at the property. The store they have is across from the front desk and is a mini fridge for drinks and a few shelves with items.

This is an extended stay hotel that has been not kept in good condition. The furniture was beat up and the was a hole in the easy chair. The floor was dirty. When I arrived in the late afternoon there was a smell of marijuana in the hallway coming from one of the rooms. I do not recommend this hotel for these reasons.

Super comfortable

Room was fantastic the rest of the hotel was very underwhelming

.

Everything was perfect for me

Very dated and smelled badly all the way to room on 3rd floor, elevator felt lie it was fixing to fall , room was clean and comfortable

Very nice quiet comfortable

Great property

nice simple set up with kitchen stuff for those on extended stays. No housekeeping service until youve been there a week. A good, quiet value hotel.

The staff was very attentive and the hotel had all the things one might need during the stay. It’s clean and well decorated. I can’t stress enough how good their customer service was.

nice

I waa not informed untul the day before that there was a $100 deposit required, which was well above the amount i paid for one night in the room, nor was i informed there was a parking fee for the property. It was too late to book at another location. This information needs to be on the booking page, not given last minute when you have no choice but to pay it

Room was Very comfortable, recliner made my sleep easier (treach tube) - only detractions were the Very annoying elevator door, which took multiple times to close, with serious Beeping at times, and the front door card reader, which was DOWN - required call to front desk to gain access after hours - but in spite of these, I'd repeat the stay - and the 24/7 COFFEE was a plus!

Dirty, smelly and too far out of the way.

just do not ever stay there

The room was clean , but out dated. The bed was too low to the floor and the hot water was not hot enough .

Walls paper thin. Elevator not working properly. Charges for early check-in even though plenty if rooms available but pretended no rooms available. Counter clerk parked in Elite member parking at front door. Rooms were clean though.

Pricing was good. Room was clean and spacious. Location was ideal since I was operating within Plano, Frisco, Denton and Aubrey. Was on the 3rd floor and elevator broke down but was quickly repaired by the time I got back

All night gym. Kitchen. Inexpensive. 3out of3!

The room fairly okay. The carpets were dirty and dusty. We sneezed the entire time we were there.

It was average and fair for the price. However, to charge for parking is excessive.

This property is in a serious need of an upgrade. There is rust and peeling on the fixtures in the bathroom, as well as ants. I have stayed at several Sonestas over years including previously staying at this several times, at this is the worst experience I have ever had with them. When I expressed my concerns with one of the staff members they act like they did not want to be bothered. I will not say never but will be hard pressed to stay at this location again.

Overlap, great property and clean. The bathroom didn’t have hot water and some of the microfiber cloths were dirty.

Not well kept.

The room was nicely arranged and accommodations were nice also, but the appliances were not as clean as could be nor was the bathtub.

I door think you should be charged $100 deposit when the room was only going to be used for a few hours due to a domestic disburance situation and trying to find a safe place to stay until you can get help.

Great stay, staff were very friendly and helpful. Really close to a lot of restaurants and my work. Thank you!

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The staff were very friendly. The room fit are needs so well. Having a full size frig and kitchen was a nice change from normal hotels.

Average as far as price. Was not expecting the parking fee and pet fee, but we did it.