Sonesta Simply Suites Plano Frisco

The room was large and the kitchen area and bathroom were nicely sized.

The bed spread had stains. I don’t know about the sheets because I didn’t move them. I have no complaints about the staff. I had a late check out and they were very accommodating.

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Even though it said non smoking our room smelled like smoke.

The lady who checked me in was excellent. She went above and beyond. The facility was somewhat dated, could stand some attention, but it was clean and comfortable.

Good staff

could use vending machines

Smell is not good

The location was perfect for our AI conference at the Capital One Conference Center. Just 3 minutes away. There was always a close and convenient place to park in front of the hotel. I also enjoyed the gym for an hour workout. The coffee maker was dirty. We found an old filter still in it. So that was a turn off. Our room faced to the back of the building where there's a gazebo for smokers and someone was sitting there and talking about 3 hours at 3am! I could hear all his conversations. Must have been on drugs cos he kept calling different people to keep on talking! I complained to the front desk in the morning and they seemed to have known exactly who it was cos the following night was fine.

The location was perfect for our AI conference at the Capital One Conference Center. Just 3 minutes away. There was always a close and convenient place to park in front of the hotel. I also enjoyed the gym for an hour workout. The coffee maker was dirty. We found an old filter still in it. So that was a turn off. Our room faced to the back of the building where there's a gazebo for smokers and someone was sitting there and talking about 3 hours at 3am! I could hear all his conversations. Must have been on drugs cos he kept calling different people to keep on talking! I complained to the front desk in the morning and they seemed to have known exactly who it was cos the following night was fine.

Clean

Wow where do I start. First room they gave us hadn’t even been cleaned. 2nd room smelled like someone lived there and never showered. Luckily I had Lysol and cleaning wipes with me. No trash cans, head grease on the headboard, bed was so uncomfortable. It was hot. If I wouldn’t have been so tired we would have found a better place! It is right by the children’s hospital. I wouldn’t recommend this place to anyone.

I have stayed here in the past and loved it, but something has changed recently. It was dirty and smelled bad this time and even the staff members looked like they had just rolled out of bed, very unkempt. I will no longer stay here when coming for appointments

Very good

Homeless people in this hotel Left after first night

The pictures are very misleading. This place looked nice in photos but the room you actually get feels and looks dirty. Though not the front lady’s fault I had to be assigned 3 different rooms. The key pad didn’t work on the first door and the second room was dirty, someone’s clothes on the floor, bed sheets off the beds and on the floor, dirt and trash thrown about. The third room was okay but overall not a very clean property. The experience of all the different rooms took a long time and was stressful in the heat with a baby I desperately needed to get to bed. Will not be staying here again.

Large room. Clean. Bed in room was a double not a Queen. Room needs USB ports.

Large room. Clean. Bed in room was a double not a Queen. Room needs USB ports.

Very good

I did not stay. I check in and when I saw the halls and the room condition, I told the desk I could not stay there. They keep one night and refunded the rest.

Free laundry facilities. The comfiest bed. Lots of storage and very courteous front desk staff. Highly recommend to anyone looking for a budget friendly short to long term stay.

I think given the trip objective the location was just right and it was pretty quiet. There was a business center like area where I could work. The cleanliness and comfort could have been way better. There was no regular cleaning of the rooms and when I asked I was told they typically do that on request or for guests who are there longer than two weeks. We were there for only 7 nights but I wanted the bathroom cleaned and the bedsheets replaced but that never happened. Also, there were bugs in the bathroom like little beetles. Additionally, sometimes the bathroom would smell bad like of sewage even though we had not used it. I think a little more attention to cleanliness would have made the hotel much better.

I think given the trip objective the location was just right and it was pretty quiet. There was a business center like area where I could work. The cleanliness and comfort could have been way better. There was no regular cleaning of the rooms and when I asked I was told they typically do that on request or for guests who are there longer than two weeks. We were there for only 7 nights but I wanted the bathroom cleaned and the bedsheets replaced but that never happened. Also, there were bugs in the bathroom like little beetles. Additionally, sometimes the bathroom would smell bad like of sewage even though we had not used it. I think a little more attention to cleanliness would have made the hotel much better.

Economical prices

Staff was quick to move us not once but THREE times due to dirty rooms. First room had tools on table and door was ajar, 2nd room was dirty, broken razor blade on table bug in sink. Third room was okay. But after over an hour after babies bedtimes we were over it.

Exceptional

还

Exceptional

It was great meeting

Passable

Very good

Okay rooms

My guests were not given a copy of the paid receipt. I've been trying to call the hotel all morning and the automated system redirects me away from the front desk to some reservation department not on property. Will not be staying here again.

Good

Very good experience!

Our room was very worn, and kind of grossed me out

Superb

The hotel has a very old feel. The room was clean but the bathroom was still dirty. There was hair everywhere! On the walls, the floor, the tub, the counters it was disgusting. The towels were dirty as well. My main concern was the clock in the room. There is a camera inside of it. It kept making a weird electrical noise. Then the TV started messing up only on 1 channel. I turned the clock around facing the wall and I didn't hear that electrical noise again and the channel didn't mess up any more. If you have a device to check for cameras I would suggest you do so. I didn't feel safe in that room at all. Would I go back NO!

The Staff and other Guests were Great There was nothing I didn’t like

The Staff and other Guests were Great There was nothing I didn’t like

Requested coffee maker multiple times. Staff was friendly and receptive. But never got the coffee maker.

Can't fault it - right next to the MARTA

The location is perfect, very close to everywhere you need to go. Room was comfortable. Housekeeping should be cleaning rooms more often.

The location is perfect, very close to everywhere you need to go. Room was comfortable. Housekeeping should be cleaning rooms more often.

Bathroom could have been cleaner. Staff was not available for a long time when I arrived. Overall 2-3 star experience

There’s a reason this hotel is priced so cheap. In desperate need of a make over and there needs to be accountability for guests who smoke in rooms. My room smelled like an ashtray. It was disgusting

Good

Everything is good

Very nice place to stay..rooms where good size..very comfortably. Loved the grill outdoors to cook on

Quiet room, comfortable bed. Only spent 2 nts & didn’t spend much time in the room but had no complaints. Price was good for value.

Clean room. Busy area, but close to my family.

Very outdated hotel. Has an unpleasant smell. First room was filthy. Booked to be as close to the Childrens Hospital as possible. Very unfortunate. This isn’t even just a bad review. This is an alert. Do not stay here

The kitchen seemed well equipped with a full size refrigerator/freezer, a timer on a two-burner hot plate, microwave and a full size dishwasher as well as limited dishes. Although not glamourous the room was adequate if dated. The exercise room was good.

Wonderful stay! The was very nice and clean, and atmosphere was comfortable. The staff at the reception were very friendly, welcoming, and very helpful. She even kindly gave me two bottles of water for free, which was thoughtful gesture. They mad us fee appreciated from the moment I arrived. Thank you for the great hospitality.

Very outdated place. Has musky smell in rooms. My room was by the elevator and it squeaked so loud going up and down it kept me up all night. Will not stay here again!

great

Clean rooms, plenty of parking. Friendly staff. Nice laundry facilities and a well equipped gym.

The room Smells terrible, like a cigarette

great staff and location

amazing staff great location

Very friendly staff. Easy check in and a nice clean room. Very quiet.

I loved my stay. Staff and guest were friendly. My room was clean and smelled nice. The hotel overall was great and I will stay there again

Room was great

Everyone was super friendly.

The was fine but the bed was hard as a rock. Got very little sleep. I do not recommend this to anyone who wants to sleep.

Smoke

Staff was very helpful

Clean room

Very comfortable and clean for our stay

Great place to stay.I really enjoyed it

It was nice experience

Very clean and will book again

Full kitchen is wonderful

Room 211 bathroom flush doesn’t work, door lock doesn’t work, AC doesn’t work

Good

Great place 👌

Clean and nice

Hall ways and rooms smell like damp wet rug

Good place to stay I think

Overall a good value.

The place was dirty and stains on the sheets. The place stinks so bad. I felt like I was ripped off. Beyond disappointed

Room was ok, Staff was great, would be good to have breakfast

Thank You anyway!

SONESTA was a great choice.

Hallway smelled terrible! Fire alarms went off our first day forever.

Great staff and comfortable room

our AC broke down and we needed a place to stay near by. Sonesta was budget friendly and near by. I was surprised on how comfortable the bed and how well I slept.

Clean, but very dated. Staff was nice.

The room was large and comfortable.

If expedia is asking me to furnish my intellectual property, I charge for this. You can contract with me to provide intel, opinions, and first hand experience if you wish.

Good value for the price. One thing that needs an upgrade is the charging options - there are no USB plug ins for charging - seems very old fashioned.

Very nice hotel, even had a small kitchen to make meals there, that was very nice!!

Had an overall great stay. Room was clean and staff was nice and helpful. Room came with everything as advertised. Laundry is payed by an app that has you add a minimum of $10 so if you're only washing one load you'll have an unspent balance that won't be refunded. Other than that my stay was enjoyable and comfortable.

Nice and quiet

A

I was very surprised with everything in our room. It had everything we needed.

Very comfortable room but needed some light maintenance. The pictures were either old or stock pictures. The store presented in the photos is not at the property. The store they have is across from the front desk and is a mini fridge for drinks and a few shelves with items.

This is an extended stay hotel that has been not kept in good condition. The furniture was beat up and the was a hole in the easy chair. The floor was dirty. When I arrived in the late afternoon there was a smell of marijuana in the hallway coming from one of the rooms. I do not recommend this hotel for these reasons.

Super comfortable

Room was fantastic the rest of the hotel was very underwhelming

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Everything was perfect for me

Very dated and smelled badly all the way to room on 3rd floor, elevator felt lie it was fixing to fall , room was clean and comfortable

Very nice quiet comfortable

Great property

nice simple set up with kitchen stuff for those on extended stays. No housekeeping service until youve been there a week. A good, quiet value hotel.

The staff was very attentive and the hotel had all the things one might need during the stay. It’s clean and well decorated. I can’t stress enough how good their customer service was.

nice

I waa not informed untul the day before that there was a $100 deposit required, which was well above the amount i paid for one night in the room, nor was i informed there was a parking fee for the property. It was too late to book at another location. This information needs to be on the booking page, not given last minute when you have no choice but to pay it

Room was Very comfortable, recliner made my sleep easier (treach tube) - only detractions were the Very annoying elevator door, which took multiple times to close, with serious Beeping at times, and the front door card reader, which was DOWN - required call to front desk to gain access after hours - but in spite of these, I'd repeat the stay - and the 24/7 COFFEE was a plus!

Dirty, smelly and too far out of the way.

just do not ever stay there

The room was clean , but out dated. The bed was too low to the floor and the hot water was not hot enough .

Walls paper thin. Elevator not working properly. Charges for early check-in even though plenty if rooms available but pretended no rooms available. Counter clerk parked in Elite member parking at front door. Rooms were clean though.

Pricing was good. Room was clean and spacious. Location was ideal since I was operating within Plano, Frisco, Denton and Aubrey. Was on the 3rd floor and elevator broke down but was quickly repaired by the time I got back

All night gym. Kitchen. Inexpensive. 3out of3!

The room fairly okay. The carpets were dirty and dusty. We sneezed the entire time we were there.

It was average and fair for the price. However, to charge for parking is excessive.