Sandman Signature Plano - Frisco Hotel

This was a great stay!! The beds were super comfortable!!!

Excelente

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Would recommend a stay with the friendly staff and clean and cozy atmosphere anytime.

The hotel was clean, excellent location with so many food choices, and the front desk staff were polite and efficient. I will stay here when visiting Dallas. I highly recommend!

Very thin wall. You can hear the water going down from upstairs or nearby room. Very Poor design and layout of the room.

The property was clean and nice. Staff very assistive

Clean room

Very nice stay. Comfortable bed and pillows. Very clean. Staff was amazing.

The room has everything we needed for a women's conference weekend. Close to stores. Very clean and well kept place. Will be staying here again!

Everything was amazing! Best hotel stay in a long time!

The maintenance man seemed to have a handle on the building but rooms Clocks were not set as well as the tvs which I had to change room because the first rooms TV did not have cable only wifi through your phone. Seems like the room I rented througg this site was a low end room which not many people must stay in other than third party bookings

Clean room, helpful staff, very comfortable stay.

Great location. So many things around to do. I really enjoyed Moxies and being 10 or so minutes away from everything. Staff was really nice.

The room was clean and well put together. I loved having a separate living space from my bed. The kitchen setup was wonderful and all I needed. The entire property was clean and quiet. We were close to everything the city of Plano had to offer.

Yes Roaches on the wall in the hallway

Excellent. Perfect must stay

Everything was 5 stars! The hotel was beautiful, clean, and comfortable, and the service was excellent. Everything exceeded my expectations, and I had a wonderful experience from start to finish. The location was great, and the overall atmosphere made the stay even better. I would definitely recommend this hotel and would love to stay here again!

Exceptional

Handsome, the best hotel ever! Absolutely beautiful inside, with so much to offer outside and nearby. The location is very vibrant. Shout-out to Eithan and Kelsea for taking care of us—they went above and beyond. We’ll definitely be back.

The AC Unit Filters in both the living room and the Bedroom were Filthy!! The Maintenance man looked at the Unit Twice and didn’t bother to change the disgusting Filters!! My Son who is 36 years old fell through the Drainage hole in the Pool Area Due to A Rusted Screw that cracked the covering and he CUT HIS LEG ON A RUSTED NAIL HE HAD TO GET A TETANUS SHOT!!!! THIS Place is Not Worth My Time Or Yours PLANO TEXAS SANDMAN HOTEL Also had to have Suite Room Changed due to Bugs found in Kitchen and on our BED I ENDED UP IN HOSPITAL With PNEUMONIA TOTALLY DISGUSTING MANAGER DAVE NON RESPONSIVE

I didn’t spend a lot of time at the hotel, but the room was great, there was plenty of parking, and the location was convenient.

Convenient and supportive staff

The bathroom was large and I like that it had a shower separate from the tub

N/a

Really enjoyed the hot tub. Our room was very clean. Only complaint was the mattress was very hard. It definitely could've been softer for a better night's rest.

Probably our 7th time staying at this hotel and it continues to be our favorite. Only wish is that this hotel was everywhere we travel.

Great

Earlier, the coffee was available all day. Now they have changed the policy to make the coffee available only from early morning to noon. So, the coffee is not available on the day we check-in. I am not happy with this change.

The front desk staff were pleasant, the look of the hotel. The functionality of the hotel was bad. The long hallways was always filled with staff cleaning the rooms, they were on their phones didn't greet me when I spoke just in the way only each floor too. Maybe have a designated time? It took the hospitality feel away. The toilet paper holders were not functionality they were good to look at but the roll rolled off every time we used it. The shower had no where to place my toiletries cute but not functionality. The booking process was easy but felt deceitful because I know I ordered a room with roll out but check in said I didn't and had an upcharge fee. A few other customers were saying the same thing.

The front desk staff were pleasant, the look of the hotel. The functionality of the hotel was bad. The long hallways was always filled with staff cleaning the rooms, they were on their phones didn't greet me when I spoke just in the way only each floor too. Maybe have a designated time? It took the hospitality feel away. The toilet paper holders were not functionality they were good to look at but the roll rolled off every time we used it. The shower had no where to place my toiletries cute but not functionality. The booking process was easy but felt deceitful because I know I ordered a room with roll out but check in said I didn't and had an upcharge fee. A few other customers were saying the same thing.

Felt safe traveling as a single woman.

Your side said that breakfast was free, but it was not free.

Love staying here. The staff is nice and there is so many amenities.

Clean; quiet, big room; elegant and in a good zone.

The bathroom was had a shower and a tub! Also loved the robe Room was a little noisy because it was located by the stairs

Room was a little noisy because it was located by the stairs

I stayed at the Sandman Signature Plano-Frisco Hotel on Tuesday, September 29, 2026, and had an unacceptable experience. * Cleanliness & Health: The overhead shower was so grimy and dirty that we had to scrub it ourselves before using it. The air conditioner continuously clicked off throughout the night, and due to dirty, unserviced filters, I woke up with severe chest congestion and became ill. * Safety & Maintenance: A large piece of tape was placed across the carpet right near the room entry, creating a tripping hazard that I repeatedly tripped over. The bed was also completely worn out with two deep body dips. * Customer Service: When I raised these issues through Expedia, management agreed to a 50% refund, but no one from the hotel ever bothered to reach out to me directly to apologize, follow up, or show any accountability for guest care. A partial refund doesn't make up for unsanitary conditions, safety risks, and zero customer service. I strongly advise fellow travelers to look elsewhere.

The place was outstanding It was all great

Exceptional

The place was outstanding It was all great

room was clean bathroom clean and modern stand alone shower and large tub. Great location for my trip. Good dining options within 1 mile

Very good

The convenience of the location. What I didn't like, no complimentary waters in the room.

Everything Nothing

Everything Nothing

Superb

Exceptional

Exceptional

Ginr

It was ok The noise at 3:00 in the morning from other people at the hotel. I booked this hotel because it said it had a heated inside pool. The website said it opened at 7:00 am so at 7:300 I go down and on the door it says it opens at 8:00. I checked with front desk and it actually doesn’t open till 9. I had other things to do so I didn’t get to swim. Very disappointing . Get your times straight. Otherwise the room was nice and good at restaurant was good

It was ok The noise at 3:00 in the morning from other people at the hotel. I booked this hotel because it said it had a heated inside pool. The website said it opened at 7:00 am so at 7:300 I go down and on the door it says it opens at 8:00. I checked with front desk and it actually doesn’t open till 9. I had other things to do so I didn’t get to swim. Very disappointing . Get your times straight. Otherwise the room was nice and good at restaurant was good

Everything was well, good hotel

Excellent stay for the weekend events. Have stayed here numerous times and as always I have enjoyed it. Moxies restaurant attached to the hotel was able to handle a large group as well for dinner one of the nights making the stay here even better.

Great stay!

The property is immaculate and the staff so friendly and helpful. The room was lovely and so very comfortable. The adjoining restaurants were wonderful with incredible food. I highly recommend this hotel and would definitely stay here again. If I could rate higher than 5 I would.

Love it here!!!!!!!!!!!!!!

Great place to stay . I’m staying there again for the Thanksgiving game

Awesome hotel and stay. I highly recommend this property.

Clean room. Nice staff. Great area

Great stay, great location

Did not stay there! They overbooked and canceled the room the day of arrival. We had to reach for another available hotel. Did not stay. Overbooked!

Did not stay. Overbooked!

We didn’t feel welcomed when we checked in

No water in the rooms, you pay $3 for a small bottle! No smart tv, stuck with regular programs. Breakfast is very generic.

Impeccable cleanliness! Will definitely stay again whenever I’m in Plano!

This is a nice hotel; it just lacks some of the luxury you would expect from a 4 star. The first room we were assigned felt so closterphobic we requested a different room which was taken care of without any issue. It was just disappointing to get that room when the hotel was not packed. THe hotel elevators and lobby were just lacking and felt small.

The only problem I had was that the washers they use for sheets and towels was off balance. So they bounced around very bad keeping me awake. I told the staff, so hopefully they fix it so that the next person can get some sleep. If they do fix it or give you a room fast enough away from the washers, then I would definitely recommend this place.

Clean room and fantastic staff

Awesome service!

The rooms were clean, spacious, and very comfortable! The staff was wonderful and made both check-in and check-out a breeze. The beds were super comfy, and I absolutely loved that the bathroom had both a stand-up shower and a separate tub. I’ll definitely be staying here again! ⭐️⭐️⭐️⭐️⭐️

I love the shower, it was amazing and the lobby is nice

I’ve stayed here several times. It’s always a good experience. 2 good food options. Nice clean rooms. Great area.

Property was very clean and has a great location. Mall is 2-3 mins away. The Star 5 mins. Moxies restaurant is connected to the hotel as well as the Shark Bar. I also loved that they had EV chargers too.

The room was very clean, the bed slept well and the bathroom was very clean.

Great

Best hotel to stay at

Clean room, just wish the bed space was larger. It felt like a closet where the bed was. You could touch the side walls from the bed. Otherwise, great stay.

Its was good. Small kiosk market so prepare. Ask for breakfast vouchers ahead of time

Decor, location , welcoming staff!

Breakfast was plain for the adjoined restaurant - but excellent OJ (fresh squeezed). The adjoined Sports bar very noisy after 10 pm depending on your room. Texas penal code 30.06 signage is posted only. Rooms very clean - bedroom door separates from other rooms - both shower and tub in same bathroom.- overall excellent.

The staff and location were amazing! This will be my hubby's and my forever getaway. The staff was very polite and professional. This hotel is in the perfect location. It's near plenty of restaurants and activities. Like the Colony and World Springs Spa. And there are actually two great restaurants within the hotel. The experience my hubby and I shared was unforgettable!

Love the Shark Club! Had a great time

The property was nice and very clean. The staff was very helpful and approachable during my day.

Hotel was nice and clean and close to Legacy West. Free and ample parking. Nice bathroom as well.

It’s a great place! We like it a lot. It’s easy to get in and out of the areas.

Great customer service!

I did get told the wrong times for breakfast, but luckily I got there early instead of late. I stayed a weekend and didn't know breakfast hours were different from the weekday hours (which are what I was told). I also found it a bit weird that you have to pay for breakfast at such a nice establishment and the breakfast was the same continental breakfast you'd typically get at other hotels, albeit with less options. Like a self serve waffle station but with significantly less options for toppings-- no blueberries, nuts or chocolate chips to add to your waffle. With breakfast being in such a high end restaurant, I expected at least some options like eggs Benedict or even oatmeal (not instant package oatmeal) with toppings or biscuits and gravy. Other than that, I would definitely still stay again because the room was super nice and the people were awesome. It was a very secure location so I felt safe, especially since I was traveling for a convention with costumes and props.

The location was convenient with restaurants near by. The property was well maintained. The room was beautifully decorated. The bathroom was cozy, but the tub was oversized in a good way (big enough for two!). We'll definitely be back!!!

Excellent rooms compared to Marriott run hotels.

Rooms are always very clean and neat. The property itself is also very clean. Staff is always super friendly and helpful.

The room was really clean. I actually did a full wipe down with clorox wipes and I barely had any sort of dirt. Smelled nice and clean. The only issue I had was their systems were down when I got there and so I couldnt check in at 11, more so close to 12. But I was fine because I needed to get something to eat any way. They kept my bags, I walked over next door and got food. When I came back they were apologetic and I told them it was fine. They comped my early check in fee. I was there on a staycation and needed some peace and quiet. I did bring a fan for white noise so I barely heard anything. The only issue I had was I was near moxies and ppl are outside playing games and such at 10-11pm. But once I turned on my fan, I couldnt really hear them. That will most def be an issue if you dont have white noise. So be sure to as for a room away from either restaurant because they both have outdoor areas. Overall, I will most def make this my staycation spot. Tons of amazing restaurants all around and my room was so great I never even left it, just for coffee downstairs.

Location is excellent.

Awesome place. Very clean great location

Great restaurants and friendly staff.

Overall Fantastic Staff!

I will be staying here each time I come to my office in Carrollton.. This hotel is great for travelers of business.. It’s clean, fresh, bright, friendly and prompt staff, and has 2 restaurant and bar options at the hotel.. Great place!!

Overall a decent property definitely not a 4 star property. Walls and doors had stains and the room had a musty smell to it. Service wasn’t overly friendly and waited about 30 mins for an employee to check me in.

Good

All good!

Dirty towel, like big brown stain. Gross. Helpful and friendly staff. Great location.

Felt more like a 3 star stay than a 4 star hotel. It was just ok. Would not stay here again.

Breakfast - Pretty Basic for such a place.

The room was very clean, the bed and pillows was the best. The room rate wasn't so bad, free breakfast at Moxies restaurant. I would recommend this hotel to friends and family.

The hotel was exceptionally clean, which I appreciated since I usually clean everything myself. The amenities were top-notch, with Moxies restaurant on the first floor and an indoor pool to beat the Texas heat. I thoroughly enjoyed my stay and will definitely return.

This was my first visit, as a staycation for my daughter and I. I really enjoyed the property. The hot water is really hot and I absolutely loved the separate tub and shower layout. Very luxurious. I didnt get to experience the pool or on sight eateries but I will be back for myself.

Everything is good! Staff is super friendly and helpful. The room is clean and accommodating our needs.

5 star

The hotel is awesome and made my wife birthday so special.

They had excellent customer service. One of our rooms when we checked in was very smoky and suppose to be a non smoking room. The staff quickly moved us to a different room. Overall the stay was good.

Clean and nice

In Texas, you cannot have an AC that is tied to motion. I go to my first room and it is 80 degrees in the room. I turn on the AC and then take a shower. Since the AC system is behind a wall, it does not see my motion in the shower and turns off so it is 79 degrees after the shower. I have to go to the front desk switch rooms to only find that the next room is also 80 degrees and if I'm not active in the bedroom area the AC kept turning off and not cooling the room. The first desk sent a maintenance person to shut off the thermostat that was motion activated to just allow the AC to run. Once that occurred, it cooled off the room. I don't select hotels that can't offer a positive experience when I first walk into a room. I should not have to wait an hour to have a room at an acceptable tempature.

Due to extra guest coming to visit me another front desk person assisted with an extra seat. The Shark Club & Moxie were both wonderful dining options & on site of the property. Plenty of FREE parking & an area that felt private, this made my 2nd Birthday Stay at the property. Just as my first the staff made sure I had an exceptional stay & welcomed me back for my 3rd Bday Stay.

It was a splendid week. Looking forward to returning.

Clean and friendly staff

Awesome

The hotel is starting to show it's age. A bit of wear and tear. Still a decent place. I'd stay again. Room service food was good.

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The room was clean. The restrooms were amazing.

This my favorite hotel to stay at! It’s budget friendly, clean, pool feels really nice, staff is amazing, I love the coffee, it always smells nice…my list goes on. I never worry about anything at the sandman. I do hate that they have a cut off time now on the coffee machines 😩 I love night coffee time but I get it..I guess lol. This hotel is always great to me and my family.