Residence Inn By Marriott Dallas Plano/Legacy

Walls too thin we can hear everything. Did not get any sleep. Found an eyelash in the bed. Uneven floors. Very old hotels need some updating. Very disappointed is an understatement.

Room was clean and comfortable. Staff were great! Breakfast was good as well.

The property is a little old and could do with some updating.

Rooms are a little outdated but they are planning renovations. Otherwise our stay was excellent. The hotel is in a nice quiet area, the property feels safe and cozy, and the breakfast was great. Even the smallest room is very spacious and great for a longer stay. The staff were also very friendly and accommodating. Overall, a great pick.

Very comfortable room. Great breakfast.

making that much noise stomping every day! And with me traveling solo I didn’t want to complain about a guest especially not knowing whom nor what kind of guest was making such noises. I wanted no retaliation so just made good of the short stay in that room. I m sure I could have changed room but I wasn’t going to stay there long and I was in and out during the day not to hear the continuous noise!!

I stayed here for two weeks and did have any complaints. All staff were good and helpful. I enjoyed the stay.

It was clean and close to my work The bathroom door wouldn’t close but we understood the hotel was still under going renovations

Everything was perfect and everything was in traveling distances.

However, the housekeeping was disappointing. I found hair on both the shampoo and conditioner bottles, which made me question how thoroughly the bathroom had been cleaned. Another issue was the lighting. There was no ceiling light in the outer area, so it relied entirely on a small wall-mounted light, which was far too dim. The design was great, but the lack of adequate lighting made the space less practical than it could have been.

It was close to my doctor’s office Everything, I had an early procedure and asked them if they can accommodate breakfast and me have it early but the rude staff did not even try to see if they can accommodate my request being a client there all they said was “kitchen does not open until 7am” very rude especially when I asked if I could atleast have water and a teabag with a slice of toast they still said “kitchen doesn’t open till 7” I would not recommend this place and will never go back

Microwave not working. They only have one staff during the time I was calling regarding the microwave situation. Breakfast: No coffee, tea or even hot water available. Food was 6/10 Rooms: spacious

Breakfast Buffet (very important for me) was fantastic! Everything i could possibly wish for, plus a few i hadn't even thought of! I only wish I could have stayed more days to have tried everything!

I felt the room was not clean as they stated, fridge was not clean.

Location and price. Every thing was perfect

Clean room, staff was wonderful.

Unfortunately, there was very little I enjoyed about the property because the cleanliness issues affected our entire stay. We were given a room that did not appear to have been properly cleaned or inspected before our arrival. We found trash and debris under furniture, an empty used container left inside a drawer, food and debris on the carpet, dirty and stained surfaces, and residue and marks throughout the room. The cabinets, furniture, kitchen area, and other areas were visibly dirty. I took several photos because the condition of the room was unacceptable. I expected a much higher standard of cleanliness from a Marriott property.

Central AC was very noisy

The rooms were very nice and clean. Staff was friendly and respectful. The breakfast could be better

Place was nice

They are getting ready to remodel so that will be good Fine for a 1 night stay until visit the big HEB down the street

Everything was fantastic except for the breakfast. It was okay, but it just wasn’t my type.

Everything is good, except the AC is very noise

Great stay, clean, and friendly staff.

Extra trash bags for kitchen trash especially. Other than that our stay went very well. Property is undergoing renovations on the exterior. Needs new furniture in breakfast area and couch and chair in the room we stayed in. Couch was broken down same thing in breakfast area.

Clean and nice employees

Nice place feels like home

We were in Texas for our oldest grandson's graduation. We made our reservation for 5 days over Memorial Day weekend through Expedia. We arrived on Thursday and scheduled to leave on Tuesday. Sunday morning we received news that we needed to return home a day early. I went to front desk to let them know and told I have to contact Expedia. I sent a message (of course no number to call) and notified them. No acknowledgement sent. On Tuesday I received an email saying the hotel would not waive their cancellation policy. Not sure what that is as we had already stayed 4 days. Going forward I will be sure to book directly with a hotel so f something happens again I will have someone to work with.

Clean, responsive staff, pool hpurs

Although the decor was dated, everything in my room was extremely clean! The bed was very comfortable and the room was set up perfectly for my family to come and visit me. I loved my stay there and I will be back!

Staff was excellent! Clean rooms, facilities.

The staff there were amazing and patient.

scope for improvement

Great place

Great

My bathroom floor was rotted through and collapsing through to the unit below me, I cannot believe they would rent out a room like this. Plus, being on the 3rd floor, water stains on the ceiling. I'd say this property is well beyond deferred maintenance.

Nearby my location. The carpet feeling a bit damp.

Staff was nice rooms were clean. Breakfast was good

Nothing everything is excellent

Great selection and variety for breakfast, plenty and hot

Room is just like a 1 bedroom apt. Breakfast is really good My cats love it Needs a renovation. Old furniture and to much carpet

Yes

Wonderful Breakfast. Nice Staff. Well stocked Kitchen area. Workspace more than adequate. I have been traveling for more than 60 years . I have never found a Marriott which disappointed . If you are looking for a good night's rest, avoid this place. The main bed was not the best. The pull out couch painful. The bars running under the mattress caused so much pain that my adult son pulled the mattress off the couch and laid it on the floor. I asked him if that was an improvement. He said "Yes, but it is still uncomfortable." I questioned the staff. They said that ownership knew about this and is planning to fix the issue. My question, " Why would a wonderful company like Marriott knowingly offer inferior commodations?"

Room was clean, older layout, convenient kitchen suite for long stays. There is a gym and the lobby has been renovated nicely.

Beautiful property

The room was very clean and comfortable and it had everything I needed for a nice stay. Except the pillows were lumpy.

Breakfast was fine; staff friendly and clean facility. Can't think of anything. Although i did run out of kleenex

The pull out couch in the room was not good. It was lump and you could feel the support bars. I finally just slept on the couch without pulling it out.

I prefer residence inn over any other hotels

Reception area restrooms are dirty all the time

Location is very good & the staff very friendly + cleanliness is very good.. overall a very good property The breakfast eggs are like plastic eggs … I hand a spoonful of them on the first day & did not go down anymore in my 10 day trip ..

* Breakfast was so so. Was never had

Excellent

Clean place but the rooms was small

Location was convenient to highways and inner city travel. Grocery store and t=restaurants short drive. Breakfast was above average most days. Update on occupancy availability, researched extending stay and learned thee was no availability for an extension.

Amazing staff, great clean rooms, quiet and a good breakfast!

There was nothing unusual and the menu was exactly the same the second morning. The juice was off--bitter and too thick.

the bed was comfortable /room clean & staff very friendly /helpful--my only complaint is that they should have room deodorizer b/c room smelled stale.

Reception staff and management went out of their way to help make me comfortable as I was recovering from a medical procedure. Housekeeping wasn’t daily and dishwashing and changing sheets were not with each visit.

The room had broken tiles in the bathroom. My biggest issue is that I was double charged for my room and have had called 3 separate times to address the issue and have not received a call back, just lots of run around.

Cleanliness and friendly familiar faces

Excellent breakfast. Attendant kind and helpful. N/A. Room had some minor maintenance issues. One drawer in the desk would not stay closed.

Property is in a good location and the staff is phenomenal. They do have all the amenities for a kitchenette. Extremely outdated rooms. Cracks in drawers, kitchenette extremely old but does the job. Not easy to navigate property. They are separated into sections. Bed was very uncomfortable and the elevated wood with as headboard id smack my head if i were to prop up on bed.

I did not have breakfast.

Very clean room, just a little too much furniture for my taste. The front staff was kind and professional and catered to our needs. The breakfast was hot and delicious with good choices for adults and kids alike. The breakfast staff which included Wendy was so nice and attentive to the cleanliness and that there was sufficient food for the guests. Coffee was good too.

Very clean

location I did not enjoy my stay at this Residence Inn. The property feels very old and has a noticeable musty smell. This was my first time staying at a Residence Inn by Marriott, and it did not meet expectations. The hotel is in serious need of renovation as soon as possible.

our stay was very pleasant and comfortable.

Staff was beyond helpful. They really took care of us. We had booked multiple night but after first day our soccer tournament got canceled due to weather and they helped up cancel our booking so we could return home. Will definitely be staying here for next tournament

The staff were the best! Very courteous, friendly and accommodating!!

Stayed here for a night. Staff were very friendly. The rooms are big and clean.

Mattress was filthy hotel has a bad smell

We have never had a residence in charge us for pets. If you check amenities in the filters on hotels.com it comes up as pet friendly. You get to the hotel and you find out you get a fee almost as much as the room. I can get on board for a deposit that can be refunded but a charge - I am paying for someone else’s problem pet or cleaning fees. We have reached out to the manager but she is never at work and never returns calls. Just a surprise charge on the bill. $150.

Great

I enjoyed my stay at residence Inn and suites the clerk that checked us in was the most friendly,kind and patient person you can meet his facial expression stay the same with a smile feom checking me in to orher customers and he made everything easy even I took pictures od my room and bathroom and showed him his response was I'll get house keeping up right away and he did just what hw said and house keeping was very kind as well thank you for everything

We loved the two bedroom unit with sufficiently spaced.

The staff were helpful and friendly. The rooms were pretty big and spacious.

It was a good location. Close to lots of restaurants and a great grocery store with ready meat food. Parks nearby for hiking not far from downtown. The place itself is tired and needs to be remodeled a bit. That needs just fine.

.

The only complaint I have about this hotel was it smelled like marijuana in the hallways, breakfast selection could be better and lastly, they failed to remove a big air purifier machine that was sitting on top of the dining table inside the room

It was good. There should be some repairs to the floors. They weren’t level & were squeaky.

Good location

We booked the 2 br/ 2 bath unit. It was HUGE. The two bedrooms/bathrooms were on either side of the spacious open kitchen/dining room/living room area. There was even a gas fireplace and 3 large screen TV’s. The kitchen was well stocked with plates, glasses, etc. The only negative was the esthetic. Appliances didn’t match and the cabinets really needed updating. Everything was squeaky clean and beds were uber comfy. However, we booked and really needed roll in / walk in showers as we are both elderly. But both bathrooms had tubs. Overall we will definitely stay here again.

We only stayed for one night but it was good.

Hotel is old and needs a refresh.

I had a great stay at the Residence Inn. The staff was friendly, and everything was clean. While the room felt a bit dated, it was well-maintained and comfortable.

Sorrry i have been so much hotels around the world, Hotel is very old alll stuff old

I call the front desk to ask where breakfast is served, and the answer was: in the same place as always. I have to say, excuse what? and then she give the answer I was looking for

Friendly staff and clean and comfortable room!

Breakfast was pretty good. Liked that there were gluten-free muffins!

Good

Cool would stay again

Nice place would stay again

Great service! Joel went above and beyond in making sure our stay was outstanding.

It's a perfectly nice place to stay if you need to go to Plano. Its just not a charming area.

I loved the kitchenette and that the bedroom was separate.

We arrived at the property at 4:30pm and we were informed the room wasn’t ready for another hour. I had to change and do my makeup in the restroom. 30 minutes later we got a room but not the one I booked. Instead of a queen size bed we got a double bed. Our daughter slept on the sofa bed, that was horrible, the mattress was so thin she couldn’t sleep on it. We will not return to that hotel.

Joe was the best!

If you have allergies and/or chemical sensitivities like my family and I, this is a perfect fit with their Pure (hypoallergenic) program! Very friendly and accommodating staff as well!

It’s right across the street from my sons one bedroom one bath apartment so it’s very convenient

The room was amazing! Getting to the room was not as great. We arrived about 9:30 so it was dark and we had to drive around back to park. The parking was very near an entry door. I’m sure if we would have arrive in the daytime or even left after day break, we would have felt better. We were not scared just very observant.

The staff is outstanding, especially Caroline

Great place to stay. Centrally located

Great place to stay on my way to see my mom in San Antonio. Very nice staff and decent breakfast. Will not use Expedia to book ever again though.

Place is surrounded by fun filled attractions

Quite an amazing stay, the service, cleanliness and location... all made the stay very comfortable

The hotel and amenities overall were excellent however the rooms need some renovation. The counters were beautiful but the cabinets appear to only have been painted over several times and are in poor condition. The bathtub and surround, toilet are in desperate need of an update. It felt icky.

Really excellent all-around location and would recommend staying here for anyone.

💯

Great

Over all a great place to stay

The room had a slight smell of mold, the pool area wasn’t clean, and the pictures of the room size were deceiving.

Everything was perfect!

I was very impressed with the size of the rooms. The fact each had its own bathroom was a definite plus. It was very clean and quiet. Would definitely recommend it and would stay there again.

The location is great and the rate very reasonable, especially with breakfast included and free parking. However, the rooms need a refresh. The window screens were broken and dirty, the carpets a bit musty, the towels rough, and some of the outlets didn’t work. The room was spacious, the bed was comfortable and the tv and ac worked. All in all it was ok and for my purposes worked well enough.

there was a smoking smell in the room. the pool was not heated and closed

Great stay to watch the eclipse.

We were on a trip with our cheer team. The girls were playing out side and some man was standing in the window watching the girl play outside groping his self. When we informed front desk, they said we told him to close the curtains. Will not go back.

Great

Old and smelly , roof leak patches not worth the money spent