Renaissance Dallas at Plano Legacy West Hotel

We were there for 1 night. There was some kind of party that lasted to about midnight with a DJ blasting music. We called front desk about it but there wasn’t much they could do.

For this price of room if feels very Nickle and dime to squeeze out all the revenue possible.

Nice and convenient Parking garage ticket did not work

The $25 self-parking. Every time I left the hotel I had to pay. But the front desk did eventually help me with this mistake. The pillows were way to soft.

Location and services available

Location was centrally located for what we had planned.

Great place to stay, close to dining and shops. Staff was great!

Great

Love its location. We stay here often

We won’t stay here again. Great location but they were way understaffed and it took us over an hour to get clean towels delivered to our rooms. I even went down to the front desk to see if I could just give me 4 towels and they told me they were understaffed in housekeeping and they had no clean towels. They said they’ll deliver them once they are dry. Are you kidding me? I spent over $350 a night and the service was not acceptable in my opinion.

When we arrived to check-in 30 minutes past the time allowed to check In we were told our room was not ready. When it was finally ready there were dirty dishes wrapped in a towel on the desk. You pay a high price for everything at this hotel. I travel with a Fortune 10 company where we stay at Marriott properties which is why I chose this one in Plano. We were here for OU/Texas weekend but next year we will stay somewhere else as the price versus the customer experience was very under whelming.

The property itself is genuinely beautiful. The lobby, common areas, and event spaces are clearly the result of real investment. Late check-in was smooth when we decided to stay after a dinner event nearby. The bed and room itself were comfortable and quiet. The basics are gouged — $6 for two water bottles in a $477/night room, no coffee pods (for sale downstairs), the coffee maker put away with no explanation. Then the valet damaged my car overnight. The valet guy showed me a ticket at drop-off that had no damage marked. The valet manager said he'd call me back. After I notified my insurance, the valet guy called and claimed the car "was already like that." Then the manager texted me a separate ticket that supposedly documented the damage. Both tickets can't be true. I'm not pursuing this for the money — my insurance covers it. I'm writing this because the water situation, the valet incident, and the dishonest follow-up aren't isolated. They're a pattern. The property is beautiful, but the management culture of nickel-and-diming guests and covering up mistakes is exactly what gives the industry a bad name. I wanted to like this place. The bones are there. But the small-print gouging and the valet incident mean I won't be returning, and I can't recommend it for anyone who plans to use the valet.

The property itself is genuinely beautiful. The lobby, common areas, and event spaces are clearly the result of real investment. Late check-in was smooth when we decided to stay after a dinner event nearby. The bed and room itself were comfortable and quiet. The basics are gouged — $6 for two water bottles in a $477/night room, no coffee pods (for sale downstairs), the coffee maker put away with no explanation. Then the valet damaged my car overnight. The valet guy showed me a ticket at drop-off that had no damage marked. The valet manager said he'd call me back. After I notified my insurance, the valet guy called and claimed the car "was already like that." Then the manager texted me a separate ticket that supposedly documented the damage. Both tickets can't be true. I'm not pursuing this for the money — my insurance covers it. I'm writing this because the water situation, the valet incident, and the dishonest follow-up aren't isolated. They're a pattern. The property is beautiful, but the management culture of nickel-and-diming guests and covering up mistakes is exactly what gives the industry a bad name. I wanted to like this place. The bones are there. But the small-print gouging and the valet incident mean I won't be returning, and I can't recommend it for anyone who plans to use the valet.

No

Beautiful hotel and super friendly staff!

Beautiful hotel, we decided to extend our stay!

Everything was great!

I stay at the Renaissance every time I visit Dallas. The absolute best location and best staff!

Nice, strong shower.

Beautiful hotel - clean, modern, luxurious, and superb location to all the shopping & dining one could ever want

Me encanto el hotel como tal ,solo no pude disfrutar la piscina con mis hijos ya que permitem bebidas y al ser permitidas la gente se vuelve mi loca bebiendo volviendose un lugar no apto para niños

The bartender Saturday afternoon at the pool was fantastic. She knew what I wanted before I asked. Can’t ask for better than that.

Love it !!

Our rooms a/c was broke. They moved us to a different room. The problem was the room they moved us to was so close to the highway all you could hear was cars raving there engines all night.

Great location

Clean room, quick check in, nice pool and hot tub

Staff was helpful and the room was very clean

The hotel is ideally situated for shopping. The lobby is nice. We had paid for a corner room, an upgrade from the basic. The first room had no heat or hot water. After our second call and a trip to the front desk, our room was changed. In this room, if the hot water was allowed to run for 10 minutes, you could get a warm shower. If you turned the water off you had to restart the process. We left the room at 8:00 one morning and returned at 5:00. The room had still not been cleaned. After contacting the front desk and a half hour wait the room was cleaned. We were disappointed. As we were checking out we mentioned the difficulties to the front desk. They said because we booked through Expedia they could not adjust the bill, but they did award points in an effort to compensate for the rough spots. We accepted the points. If get a room with hot water you will be happy. Check the shower before you unpack.

First, the staff should be commended at this Marriott property. They were entirely superb throughout my entire stay, with particular standouts being Isaiah (front desk/club lounge), Sonia (room service), Matt (bell-stand) and Jack (restaurant/bar). The reason stars were withheld from the overall score was due to the unfortunate pipe break that created havoc. Issues arose from the flooding—loud noises late in the evening (as they vacuumed up the water right outside our rooms), an unpleasant musty odor following, no water availability (which necessitated our moving to another floor to a less-convenient room, and strange cloudy water in the taps for the rest of the stay). However, we were treated with such concern and hospitality, that i will not hesitate to return. I was not charged for one night on my second room, when two of my guests unexpectedly left early.

-

That said, it is with a heavy heart that I must report an appalling experience with your service during May 2-15, 2026. Although I don’t take writing negative reviews lightly, I feel compelled to convey to other consumers that your lack of compassion and customer service resulted in severe emotional distress to my 90 year old mother, a senior with health disabilities. I used your service to book a hotel room for a funeral. (see attached obituary) At 90 mom can still get around and she wanted to attend her 93 year old friend's funeral. We booked plane tickets on your site and hotel rooms and I spent quite a bit of money taking great pains to make my mother’s stay happy but this billing dispute ruined our entire trip. My mother who travels in a wheelchair needs assistance. I booked one hotel (Home2 Suites by Hilton) but learned a few hours later that it was farther from the funeral than expected. Within a few hours, I went back on your site and booked another hotel at a considerable additional expense. (The Legacy Renaissance in Plano TX) I tried to get the first hotel cancelled and credited back (it was only a few hours that I made the change) but was unable to do so. I tried calling the hotel directly to cancel the reservation which I did. I also cancelled on your website. ELDERS BEWARE!

I thought it was a nice property. Thanks for letting us check out later also!

Great location and pool area/gym were very nice. Enjoyed the downstairs bar…lots of interesting seating areas.

Excellent property & location

The room wasn’t cleaned very well during our stay. We were not greeted properly upon first arriving and we never received a cart to bring our belongings up to the room. We ended up making 2 trips and taking them up by ourselves. The TV was horrible and would cut off every 2-3 minutes for 30 second intervals. The pillows had a smell to them. The manager was nice and gave us a discount. However, I don’t think I would come back considering the price after discount still wasn’t good considering the service. You had to really push and call multiple times when making a request for items, etc. The room was very noisy and we had to be moved to another room. Even then, there were a lot of slamming doors by other guests. Not an enjoyable experience.

Very clean hotel comfortable beddings Very clean hotel

Engineering came right away to fix the USB charger so that was good.

Has a lot of options for food around Was double charged. Bathroom shower is dirty.

Has a lot of options for food around Was double charged. Bathroom shower is dirty.

The hotel’s within walking distance to great restaurants & shopping!

Stayed for one night. Very clean no smell and quiet. Checking in was fast and front desk was friendly

Great

By far the best hotel… you can’t beat the location! I stay every time I go to Plano!

The staff was superior and very attentive The room was small and dusty, on the side of the bed was crumbs

The staff was superior and very attentive The room was small and dusty, on the side of the bed was crumbs

Lobby, gym, and pool areas were nice, but the room was dirty, boogers on the wall, coffee pods still in the machine, mystery fluids on the lamp shade and bathroom walls, and I was double charged for parking, once on the card I had on file and I also had to pay to leave the garage (the exact same amount). After over 20 minutes on the phone with outsourced customer service, I just gave up.

Loved everything about this place

Very clean room, friendly staff. Decent gym and nice outdoor pool. Great whiskey bar and restaurants inside hotel. Nearby shopping and restaurants.

Very nice hotel!!

Great staff, cleanliness, and location.

Room was clean and modern.

The staff was amazing

The lobby and the bar are super cool The shower had a leak, but when I called to report it, it was fixed within an hour. Also, the toilet was running water, and I needed to manually stop it a few times. Other than that, my stay was great. The location is awesome. The staff are very friendly and the restaurants and bar in the lobby are super cool.

The lobby and the bar are super cool The shower had a leak, but when I called to report it, it was fixed within an hour. Also, the toilet was running water, and I needed to manually stop it a few times. Other than that, my stay was great. The location is awesome. The staff are very friendly and the restaurants and bar in the lobby are super cool.

We stay here often for staycations and love it!

We stay here often for staycations and love it!

The thermostat was set at 70 but the room wasn’t very cool at bedtime. We turned it down to 68 and couldn’t tell a difference. Also, the front desk didn’t ask or explain how to leave the parking garage prior to our departure. Didn’t realize our room key was needed.

The thermostat was set at 70 but the room wasn’t very cool at bedtime. We turned it down to 68 and couldn’t tell a difference. Also, the front desk didn’t ask or explain how to leave the parking garage prior to our departure. Didn’t realize our room key was needed.

Room was clean,staff was very helpful. Food was good in all three restaurants. Only complaint was the street noise.

Check in was very pleasant and they had nice cold water waiting for us. Every staff was helpful and friendly. The room was clean and spacious. Will definitely stay here again.

Beautiful property. Amazing rooms and view!

Very nice and comfortable stay. The hotel and room were very clean. The staff was very accommodating. Love that the hotel was centrally located to everything.

The room was great, and the staff were amazing!

Reception staff and breakfast wait staff great. Need more bar staff - waited a long time.

Location Staff

All aspects of our stay were excellent! Could not have had a better experience!!

We had a wonderful stay , hotel is within walking distance to a plethora of restaurant .

Reservation made easy with savings.

Everything. Clean, and convenient Nothing

Everything. Clean, and convenient Nothing

Yea

Seems like a great hotel, made a mistake and booked at the wrong location so wasn't able to stay and the front desk couldn't cancel my reservation so I was out what I spent and had to pay for another hotel. Not the hotels fault, but it would have been nice to get at least one night refunded.

Very clean room, friendly staff, speedy room service. A bit loud due to the area its in, even from the 6th floor.

Wonderful

Very nice building and staff. Room was also pretty clean.

Great

Parking was not easy. Lots of people parking that were not staying at the hotel. No easy access into the hotel from the parking garage. Needs more amenities and dining options for the price of the room!

Great vibe, family friendly and night life

I like the location. You can walk out the hotel door to shopping and dining. Great restaurant selection depending on your price preference. Sometimes the hotel gets a little too busy on Saturday’s with special events but otherwise a great stay

When I’m in Plano, I always stay here and have never been disappointed! Very nice, clean and great staff!

Room was clean

The room was spacious and very clean. The beds were super comfy! Loved our stay!

We stayed here for our wedding night, and it couldn’t have been more perfect! From the moment we arrived, the staff was incredibly kind and welcoming. They even surprised us with a bottle of champagne and a sweet handwritten congratulations note such a thoughtful touch that truly made our night extra special.

Need EV chargers. And $400/night room and you charge for parking- no bueno!

The location was convenient - lots of good food around. airport shuttle service ?

The staff were great. Pool was amazing

Awesome experience. Great service by staff, beautiful property.

It was adequate for what we needed. You know what you get with a Renaissance.

Wonderful hotel we loved it!

Club located 1 block and bass rattled windows until 2 am

Nice hotel and will stay here again when next am in town.

Awesome

Love it

Great place to stay. Love it!

My husband and I enjoyed a night away for a delayed Valentines celebration. The staff was very warm and welcoming. Our room was ready early which was very nice. The room was nicely appointed with a very clean bathroom. The location was great, close to all of the restaurants and shops. The only reason for leaving a 4 star is for the uncomfortable bed. It was just too firm to be comfortable. I realize it's a hotel and not my home, but I expect a better mattress at such a luxury hotel. I have experienced more comfortable mattresses at lower priced hotels. And while I love all of the extra thoughtful touches of a better hotel, I also love a good night's sleep.

Always great! Comfortable & clean with the perfect location!

Perfect spot

I have been waiting for 40 minutes to get my car. I paid for valet service to get faster and convince, not for 40 minutes on slow day. I was wondering how you forgot to bring my car to the door? This is not fair to pay for the service but not getting it.

I visit this property a couple times a month and this will be my last stay. The Night Club next door in Legacy Shopping Center has ruined this property. It is SO LOUD until 3AM. The music is SO LOUD it can be heard over the TV & a sound machine.

The room itself was good, but the cleanliness was a little questionable because the robe in the closet lookes someone has used it and did not get washed.

Room was very comfortable, check in and check out was convenient, and customer service was excellent. Oma offered a nice buffet for breakfast. Inviting and relaxing atmosphere.

Awesomeness

Great location and staff. Room was extremely nice and clean. Lobby was fun and food at the lobby bar was better than expected.

Amazing place! We will definitely return!

I had a great day

Gorgeous hotel, very conveniently located

Had to call front desk with noise complaint at midnight. They did respond rapidly and noise stopped.

Your staff earning in the am are not pleasant or professional.

Staff was great! Restaurant and banquet food was amazing! Highly recommend!

One of our favorite hotels. Clean, stylish and lots to do.

Overall you better get you one of these...."What's that you ask❓A reservation at this breathtaking space with a sunset 🌆 view.🤗 Be Encouraged ✝️🕊️

Great stay at Renaissance! Very clean and comfortable room. Great area close to many high end shops. Pool and hot tub were a huge plus too.

Clean and comfortable

I woke up to very loud music at 2 am- 5 so very poor nights sleep ugh

The hotel was a great pick! Enjoyed our trip to Texas! But the last day at breakfast the server totally ignored me and my husband,never acknowledged us. Other then that great experience.

Great location

Great

Always a favorite of ours! Clean, friendly staff and convenient to shopping and restaurants

Customer Service at this hotel is so poor and it starts from the manager.

Always a great stay at this hotel. We stay here every year for the big OU/TX weekend and love coming back.