Quality Inn & Suites Plano East - Richardson

It was a great place and very nice area.

es la segunda ves que me hospedo hay y asta ahora todo a estado limpia la aviación

Good

Breakfast was good. The location is nice to get around the area.

The hotel was clean and the rooms were nice and spacious enough for our needs. Although it was right off the highway, it was fairly quiet and I didn't notice any major issue with sound coming from other rooms around us. Breakfast was fine for this level of hotel, and the eating area was well maintained. However the high top tables were uncomfortable for anyone much larger than a child, with little space for fitting legs under the table top between the height of the chairs. Overall, this was a good stay, and another option on my list for trips to DFW.

Location No pool and no work out facilities as advertised

Nice room. Needs to have more vegan options for breakfast & gluten free options.

Great

No complaints, staff was very respectful and efficient. I’ll most definitely chose this place my next visit to Plano . Tv was great & shower was even better

Clean em, great staffing, excellent AC, location was outstanding, good parking was a plus.

Very clean room. Friendly and helpful staff. Great location near highway for easy access. Good breakfast.

Pleasant

Exceptional

Comfortable stay, centrally located. Rooms were clean and cold. Front desk staff incredibly helpful.

It was all around food places didn’t have to go far Didn’t have a pool

Great location, close to downtown Plano.

The staff was very friendly and helpful The location was not the best,the place is being renovated and needs it,this place was very dated

Stayed 3 nights. Peaceful. Room was cleaned everyday. If the door was locked, I received a call from front desk politely asking if I needed house keeping. May be a southern thing. Since in the northeast they almost break into the room to clean it with me the bathroom. Many hotels, not one. But yeah, would recommend. Warm breakfast.. Good location near an enterprise which is walkable to in less than 15 mins.

Mahit at front desk is great. Very helpful.

Nice stay.. easy to find.. staff was extremely helpful!

Clean, no bedbugs, quiet, nice view, nice room, breakfast good need to add halal food .

Clean, no bedbugs, quiet, nice view, nice room, breakfast good need to add halal food .

I am waiting on a refund.

The hotel was very clean and well kept staff was friendly and conversational. The breakfast was good enjoyed it. There was some restaurants not too far away and they served good food.

It was ok. It had everything we needed. However, there was a lizard in my bed this morning. No joke! And the shower head squealed. They could definitely do some updates for sure.

Was a great value

Breakfast was on time I was there at 6am and the eggs and sausage was cold. I told the young lady that was working there and she did nothing about cold food.

Nice and quiet. Clean rooms and entrance. Breakfast was on time I was there at 6am and the eggs and sausage was cold. I told the young lady that was working there and she did nothing about cold food.

Exceptional

Fitness room

Good

Everything was clean and the staff was very helpful

Nice hotel. I would definitely stay again.

Superb

Very nice property for breakfast is good. Only thing I would add is options on it. Your customers don’t eat pork. Their rooms were nice comfortable, and the staff was helpful.

Everything was good, breakfast was adequate, just needed a bit more variety.

Clean, updated, well kept. Location near restaurants and shopping. The area looks rough, but it is safe. Everything was good, breakfast was adequate, just needed a bit more variety.

Lobby was clean. Rooms spacious and comfortable. Breakfast decent. Listed a gym but we couldn’t find it. Would stay again if in the area.

Good stay!

Very enjoyable place to stay

THE A/C was bad! The room had smell!

Very good

The room was great. The breakfast was unimpressive (but that's expected for the price). The only complaint is that the coffee was of poor quality. At least, get us decent coffee in the morning!

Clean

The staff is always very friendly. The rooms are clean and it's usually quiet on the property.

Breakfast is not managed well and the person assisting with breakfast is not friendly

Everything was good. Thank you

If it costs more than $50, it’s not worth staying.

Wonderful staff and amenities

The beds were very comfortable

Staff Breakfast Parking

Parking was hard to find. Outside of hotel smelt like smoke.

Good

Well maintained and responsible staff

Perfect breakfast and clean hotel. Polite staff. But only our bathroom vents didn’t work. Overall, it was well above our expectations.

Convenient clean

My room was clean but musty. To be fair, I did not point this out while I was there since I was inly there one night and didn’t want to make a fuss. The breakfast had variety of hot and ready made items. This location is easy to get to and less than 5 minutes from charming downtown Plano that has a variety of delicious local restaurants.

It was very clean!

Great

I would especially like to thank the lovely lady who worked in the breakfast area. She was incredibly kind, helpful, and always greeted guests with a smile. Her positive attitude and excellent customer service made each morning start on a great note. She went above and beyond to make sure everyone was taken care of, and her hard work did not go unnoticed. Thank you to the entire hotel team for making my stay enjoyable. I would happily stay here again and highly recommend this hotel to others.

The first room we got had faulty air conditioning but they gave us another room immediately. This one was perfect, beautifully clean and kept. I would definitely go back here.

Everything is Amazing in this hotel

Great location, perfect room for the price! Nice little fridge and microwave, breakfast was like most hotels.. coffee was good!!

I enjoy every thing

.

Room was clean, front desk very friendly, Breakfast was good, breakfast lady was very nice . Would stay here again.

Was a clean basic stay and a kind staff.

Great for just a quick stay and get back on the road. Only issue I had is we were on the first floor near the check in desk and it was noisy at times. Also the evening/early morning there was a large smell of weed in the hallways.

Breakfast was good with a variety of choices. Parking was convenient and felt safe. There were no people hanging around in the parking lot.

Just wait until they are done renovating this hotel because those rooms are not worth that amount

Breakfast is very good. Room is clean and comfortable. Staff is very nice. I like this hotel.

Perfect for a quick work trip

Very clean. Worker came and fixed the tv issue we had very quickly. Very nice staff.

Suggestions: continental breakfast needs more variety. Rooms need perfume spray or scent.

The breakfast was pretty good and not something I come across often. The room has both a desk and an almost-standing desk type thing. If you work on a laptop it's very comfortable. [Bad] The desk has a chair, but there's two problems: the floor is carpet and the chair will not fit under the desk. You cannot comfortably sit with your back supported and have your laptop within proper distance. I am 5'7" for reference. Housekeeping knocked and immediately opened the door. I was bare naked standing working on my laptop; I don't care but it's unprofessional and there is no do not disturb signs to hang on your door. The check in guy said my deposit would be released at checkout. I looked at my account and they posted the transaction. I am assuming I will see it in a few days but the employee should have been aware of their operating procedures and/or shared context. Charging a deposit albeit somewhat standard practice is deceptive if not known at booking time and so is making someone think it would be released at checkout. The WiFi disconnected constantly during the day. I had less problems at night.

Very Good Hotel, It is my first choice when i am in the area.

Clean room and cold AC

Not bad, better than Richardson

The room wasn't cleaned properly and there were roaches in the bed.

Very good stay for the price! Breakfast was good!

not sure the toilet or sheets were clean, my skin broke out

I had a great stay at this hotel. The staff was friendly, the rooms were clean and comfortable, and the overall atmosphere was very welcoming. I would definitely stay here again and recommend it to others.

Clean room, linen, bathroom, and refrigerator. Property nice and clean, parking was efficient with no worries. Breakfast smelt great. Staff aways above and beyond. I have been to high class hotels, inns and suites that aren’t as nice as this Quality Inn. Oh, the king bed and multiple pillows are very comfy.

Ff

It was the best experience I’ve had at a motel in many years. Parking convenient, room clean, bed comfy, water nice and hot, very helpful staff and so much to do in the area.

The bed was very firm and uncomfortable, the room had a smell seems like it was coming from the air conditioner and the walls where thin and you could here everything in the hallway. Overall affordable but would not book again.

Customer service was amazing

This hotel was supposed to be non smoking. We even had to agree that we would be charged if we smoked. The room next to us you could smell the Marijuana coming from that room. The hallway smelled like Marijuana. The rooms smelled musty and the rooms need to be updated. Our room you could push the door open without using the key card. We did notify the staff and it was fixed.

Stay was great and affordable

Decent property and good breakfast

Economy hotel and breakfast is not as expected.

Breakfast is minimalist, with the waffles being an exception.

The staff was welcoming, the room was clean and quiet, and there was a nice breakfast included with the room.

Yes

Very professional while standing a calm laid back atmosphere. Clean and comfy, no issues to complain about here!!

Everything was perfect!

Breakfast was ok; not a big deal. No fruit, only one kind of white bread, they closed the breakfast room 5 minutes before the deadline.

Clean room, staff helpful, breakfast fine but could be more options.

Damaged restroom fixtures and bad smell coming out of the hand washing sink drain

Great, welcoming and nice staff!

Good

Very good location, plenty of access to stores,

Same breakfast everyday

Outstanding breakfast

Breakfast & accomidationis were outstanding.

Close to downtown, staff was very friendly

Comfortable beds and pillows

Nice stay

Good value l

Clean room, welcoming staff

The staff was very helpful and accommodating

Clean property

The room was very clean. Had plenty of towels for our 2 day stay. Breakfast was amazing.

Yes

Area felt safe parking lot clean and illuminated well. 1st floor clean, 2nd floor is carpet had an odd smell they did have wet floor signs out on some areas The smell carried into our room I just brought in my car air refresher, our room was clean no issues. The breakfast area clean and well stock eggs, sausage, waffle, muffins, toast, peanut butter jelly, yogurt, hot cocoa, tea, juice, milk, cereal, and coffee. Over all a great stay, please be aware there's no pool I don't know how I missed it. Website has no pool listed it my fault for not noticing, they do have a gym on the 2nd floor I didn't have a chance to use it on this trip.

During my time at the property, I observed several maintenance and housekeeping concerns. The comforter on the bed appeared to have stains, the sheets had visible wear and holes, and the refrigerator in the room did not adequately keep food or beverages cold. Additionally, housekeeping items were not consistently replenished, and on some occasions I had to request fresh sheets myself. At the end of my stay, I was informed by management that two top sheets were allegedly missing from my room. I was surprised by this claim and explained that I had not removed any hotel property from the room. Despite this, a $120 hold was placed on my card for the alleged missing items. When I returned to the property to discuss the charge—after being invited to do so—I attempted to ask questions about how the items were tracked and how the situation had been determined. Unfortunately, the discussion escalated quickly and I was asked to leave the property. Law enforcement was called and I was escorted out, which was both embarrassing and distressing. Shortly after leaving, I received a call from a front desk employee informing me that the $120 hold would be returned to my card. While I appreciate that the charge was ultimately reversed, the entire experience was upsetting. Being accused of taking hotel property without clear evidence

Friendly staff, clean rooms, great coffee

Súper clean. Comfortable bed. Nice work space. Very friendly staff!

so I asked for air freshener or something. (They did not offer to come clean or anything) I was given something to spray on the carpet, which I did, then left the window open while going to dinner. Came back and it still smelled terrible. I suffered thru it but will never stay there again. (I had family who stayed in another room who did not have this issue.) The tub looked like it could use a good bleaching. The toiletries in the room were very minimal. The shampoo and conditioner were not refilled so with one pump that was all the conditioner there was. The breakfast was not good. The coffee pot in the room leaked all over the table (which we cleaned up) and just went down to the lobby for coffee. The bed was not quality so it was hard to get a good night sleep. I do not recommend this hotel. The price was under $90 but you get what you pay for. Lesson learned.

Staff very nice and helpful