Quality Inn & Suites Plano East - Richardson

Very good

Disappointing

Proficional people N/a

Bad

Convenient, clean, dog friendly and the staff is very friendly and welcoming.

Best part of this property was the convenience to the freeway. Not in a great area. The hotel had beer cans and trash in the hallways. The room smelled dank.

Clean room , and ok , big dog barking was annoying , no fresh fruit at breakfast , not even bananas , no water , machine only took cash , had to use water fountain for a drink , overall ok for a cheap room

Breakfast was over and the food was cleared before 9am. Whats the point of offering breakfast before 9 if your personnel already cleared everything ten minutes before 9. Don’t end breakfast ten minutes before 9 just because you’re in a rush

Exceptional

I woke at 2:am to find a roach crawling up the wall, That was the end of my sleep

Clean quiet

Good breakfast with eggs/omelet and sausage. Had a waffle maker as well. Coffee was decent. Other options were available. Bedroom was very spacious, with couch and sitting area also. Was able to walk to a nice Turkish restaurant nearby. There was also a Chinese one available.

Staff was courteous, room was clean. Good breakfast options for those who can eat a lot of carbs. Convenient location. Bed was uncomfortable and pillows not very substantial, and could have used an extra blanket or two in the room. Laundry room had 1 of 2 non-working washer and dryer. Gym had non-working elliptical machine. Also laundry room and vending machines were coin operated only - would be better to upgrade to ones w/card readers. Would have liked more protein options for breakfast.

Had a comfortable staycation

Additionally, it's kind of a rough neighborhood

This was a nice place to stay. Rooms were nice and clean and comfortable. Breakfast was adequate. We would stay here again.

Breakfast is ok not great. Could improve by adding other items like biscuit and gravy. Better breakfast

Breakfast is ok not great. Could improve by adding other items like biscuit and gravy. Better breakfast

Hotel was kind of clean should have been more variety in breakfast

Owners should not have a lot of people renting rooms for long periods. It’s suspicious with whole families living there day after day.

Very friendly clean room breakfast not very good!

The staff was great and facility and rooms was very clean and spacious. N/A

Good location, clean room No breakfast was provided because the machine was out of order, and this was not mentioned when I booked the room (I reserved it one day before my stay). There was no refund for the breakfast. After I complained, the staff offered milk, cereal, and a bagel for me to eat in the room, but I had to pick them up from the kitchen myself. It felt like being in a refugee camp waiting for rations.

The staff was great and facility and rooms was very clean and spacious. N/A

NA

everything was great

Bed felt like I was sleeping on floor. Heard people talking and dogs barking outside in hallway many times during night. I was on bottom floor. Not sure if it’s because of vending machines or reception area nearby. Room would not cool and it’s still very hot outside. I did not get much less. Won’t stay here again.

Bed felt like I was sleeping on floor. Heard people talking and dogs barking outside in hallway many times during night. I was on bottom floor. Not sure if it’s because of vending machines or reception area nearby. Room would not cool and it’s still very hot outside. I did not get much less. Won’t stay here again.

Never got room service the entire time I was there, breakfast has very little options. But other than that pretty solid stay. Room was really clean when I arrived and front desk gets you in and out quickly.

Good stay, hard to get late check. I work in the area on the weekends. I often book here, it's a decent hotel.

Carpeting showing wear & tear in stairwell & hallways. Just a bit of a used look.

Nice clean hotel. No gym but great breakfast. I did have moisture on floor carpet below the AC in my room but they did try and fix it, however it needs more fixing. Clean bathrooms. Friendly staff. Easy to park. Safe neighborhood.

Favorite place to stay between San Antonio and Arkansas

Very nice room. Night staff helped with laptop great person

Clean rooms staff was great, breakfast was so so, parking was good, would stay again

Great stay for the price. Felt safe.

Breakfast was pretty terrible. Perhaps better cooks. Coffee at the breakfast very mediocre. No non dairy creamer available except dry stuff in room.

I stayed 2 nights and there was house keeping on both days. Great lighting in the room. I noticed a bug in bathroom. Poor or no internet I had to call support. Broken shower knob and shower head. Dirty refrigerator. There was hair in refrigerator. When I ran water down the sink in bathroom, it stinks for first few seconds. Dirty wardrobes and chest shelves.

Fairly quiet. Good TV. Nice bed.

House keeping was on top of it too.

Property was exceptionally clean throughout. Area was quiet and welcoming. Would recommend to anyone and would stay again.

Didn’t stay long to give great scores. Could use a pool and ice machine

The overall conditions were good, although I think the breakfast could be better. We arrived at 2 pm; check-in was at 3 pm, but we were allowed to check in earlier at no charge. This was a merit. The staff was so helpful and welcoming. The rooms were clean. I did not use the pool and Wi-Fi. I think

Most of the time when you see pictures of a property, you expect the best pictures to be taken of the lobby and the best staged room for photos. In my case, on my most recent stay September 5-7, 2026, the website and what I saw in person matched! The hotel is older, but you can tell it has been remodeled very nicely. The lobby is gorgeous! "Moe R." who was at the front desk on my first day and last, was so welcoming. His customer service was ABSOLUTELY DELIGHTFUL! I booked my hotel stay online. So, I am picky about which way my room faces and he allowed me to see the room before finalizing our room keys. The property felt safe. Breakfast was really good. We were on the 3rd floor so no noise. Our room was very nice and the beds so comfortable, I slept very well both nights. This hotel location was only 7 minutes away from my family who lives in Plano. This was our first visit and so going back and forth to the hotel to their house was so convenient. I would unequivocally recommend this hotel for future stays because this is where I will be going when I visit Plano again. Thank you!

Descent enough, the staff is professional and cordial

Need a better breakfast.

nice breakfast

It was a great place and very nice area.

es la segunda ves que me hospedo hay y asta ahora todo a estado limpia la aviación

The hotel was clean and the rooms were nice and spacious enough for our needs. Although it was right off the highway, it was fairly quiet and I didn't notice any major issue with sound coming from other rooms around us. Breakfast was fine for this level of hotel, and the eating area was well maintained. However the high top tables were uncomfortable for anyone much larger than a child, with little space for fitting legs under the table top between the height of the chairs. Overall, this was a good stay, and another option on my list for trips to DFW.

No complaints, staff was very respectful and efficient. I’ll most definitely chose this place my next visit to Plano . Tv was great & shower was even better

Clean em, great staffing, excellent AC, location was outstanding, good parking was a plus.

Very clean room. Friendly and helpful staff. Great location near highway for easy access. Good breakfast.

Comfortable stay, centrally located. Rooms were clean and cold. Front desk staff incredibly helpful.

Great location, close to downtown Plano.

Stayed 3 nights. Peaceful. Room was cleaned everyday. If the door was locked, I received a call from front desk politely asking if I needed house keeping. May be a southern thing. Since in the northeast they almost break into the room to clean it with me the bathroom. Many hotels, not one. But yeah, would recommend. Warm breakfast.. Good location near an enterprise which is walkable to in less than 15 mins.

Mahit at front desk is great. Very helpful.

Nice stay.. easy to find.. staff was extremely helpful!

I am waiting on a refund.

The hotel was very clean and well kept staff was friendly and conversational. The breakfast was good enjoyed it. There was some restaurants not too far away and they served good food.

It was ok. It had everything we needed. However, there was a lizard in my bed this morning. No joke! And the shower head squealed. They could definitely do some updates for sure.

Was a great value

Fitness room

Everything was clean and the staff was very helpful

Nice hotel. I would definitely stay again.

Very nice property for breakfast is good. Only thing I would add is options on it. Your customers don’t eat pork. Their rooms were nice comfortable, and the staff was helpful.

Lobby was clean. Rooms spacious and comfortable. Breakfast decent. Listed a gym but we couldn’t find it. Would stay again if in the area.

Good stay!

Very enjoyable place to stay

THE A/C was bad! The room had smell!

The room was great. The breakfast was unimpressive (but that's expected for the price). The only complaint is that the coffee was of poor quality. At least, get us decent coffee in the morning!

Clean

The staff is always very friendly. The rooms are clean and it's usually quiet on the property.

Everything was good. Thank you

If it costs more than $50, it’s not worth staying.

Wonderful staff and amenities

The beds were very comfortable

Staff Breakfast Parking

Parking was hard to find. Outside of hotel smelt like smoke.

Good

Well maintained and responsible staff

Perfect breakfast and clean hotel. Polite staff. But only our bathroom vents didn’t work. Overall, it was well above our expectations.

Convenient clean

My room was clean but musty. To be fair, I did not point this out while I was there since I was inly there one night and didn’t want to make a fuss. The breakfast had variety of hot and ready made items. This location is easy to get to and less than 5 minutes from charming downtown Plano that has a variety of delicious local restaurants.

It was very clean!

Great

I would especially like to thank the lovely lady who worked in the breakfast area. She was incredibly kind, helpful, and always greeted guests with a smile. Her positive attitude and excellent customer service made each morning start on a great note. She went above and beyond to make sure everyone was taken care of, and her hard work did not go unnoticed. Thank you to the entire hotel team for making my stay enjoyable. I would happily stay here again and highly recommend this hotel to others.

The first room we got had faulty air conditioning but they gave us another room immediately. This one was perfect, beautifully clean and kept. I would definitely go back here.

Everything is Amazing in this hotel

Great location, perfect room for the price! Nice little fridge and microwave, breakfast was like most hotels.. coffee was good!!

I enjoy every thing

.

Room was clean, front desk very friendly, Breakfast was good, breakfast lady was very nice . Would stay here again.

Was a clean basic stay and a kind staff.

Great for just a quick stay and get back on the road. Only issue I had is we were on the first floor near the check in desk and it was noisy at times. Also the evening/early morning there was a large smell of weed in the hallways.

Breakfast was good with a variety of choices. Parking was convenient and felt safe. There were no people hanging around in the parking lot.

Just wait until they are done renovating this hotel because those rooms are not worth that amount

Breakfast is very good. Room is clean and comfortable. Staff is very nice. I like this hotel.

Perfect for a quick work trip

Very clean. Worker came and fixed the tv issue we had very quickly. Very nice staff.

Suggestions: continental breakfast needs more variety. Rooms need perfume spray or scent.

The breakfast was pretty good and not something I come across often. The room has both a desk and an almost-standing desk type thing. If you work on a laptop it's very comfortable. [Bad] The desk has a chair, but there's two problems: the floor is carpet and the chair will not fit under the desk. You cannot comfortably sit with your back supported and have your laptop within proper distance. I am 5'7" for reference. Housekeeping knocked and immediately opened the door. I was bare naked standing working on my laptop; I don't care but it's unprofessional and there is no do not disturb signs to hang on your door. The check in guy said my deposit would be released at checkout. I looked at my account and they posted the transaction. I am assuming I will see it in a few days but the employee should have been aware of their operating procedures and/or shared context. Charging a deposit albeit somewhat standard practice is deceptive if not known at booking time and so is making someone think it would be released at checkout. The WiFi disconnected constantly during the day. I had less problems at night.

Very Good Hotel, It is my first choice when i am in the area.

Clean room and cold AC

Not bad, better than Richardson

The room wasn't cleaned properly and there were roaches in the bed.

Very good stay for the price! Breakfast was good!

not sure the toilet or sheets were clean, my skin broke out

I had a great stay at this hotel. The staff was friendly, the rooms were clean and comfortable, and the overall atmosphere was very welcoming. I would definitely stay here again and recommend it to others.

Clean room, linen, bathroom, and refrigerator. Property nice and clean, parking was efficient with no worries. Breakfast smelt great. Staff aways above and beyond. I have been to high class hotels, inns and suites that aren’t as nice as this Quality Inn. Oh, the king bed and multiple pillows are very comfy.

Ff

It was the best experience I’ve had at a motel in many years. Parking convenient, room clean, bed comfy, water nice and hot, very helpful staff and so much to do in the area.

The bed was very firm and uncomfortable, the room had a smell seems like it was coming from the air conditioner and the walls where thin and you could here everything in the hallway. Overall affordable but would not book again.

Customer service was amazing

This hotel was supposed to be non smoking. We even had to agree that we would be charged if we smoked. The room next to us you could smell the Marijuana coming from that room. The hallway smelled like Marijuana. The rooms smelled musty and the rooms need to be updated. Our room you could push the door open without using the key card. We did notify the staff and it was fixed.

Stay was great and affordable

Decent property and good breakfast

Economy hotel and breakfast is not as expected.