Hyatt Place Plano

The building is a bit dated, but the room was spacious and breakfast was excellent. The bathroom could use some remodeling—the tub was small, and the shower would benefit from an upgrade. The staff took the time to find my reservation but were very friendly and helpful throughout. The housekeeping team was especially **outstanding**. Overall, it was reasonably priced and offered good value despite needing a few updates.

This hotel defenitely needs updating. Furniture is old, stained, and worn out. The whole place needs an overhaul.

Great location and a very helpful staff. I stay here three or four times per year. Walking distance to a number of restaurants. The food service is good, but not exceptional. The fitness area is the only real disappointment.

It was a nice stay easy to get to.

Really well kept property and friendly staff. Good location with a little road noise from Dallas parkway

Thanks to all their staff!

Room was worn and the water pooled in the tub (maintenance did address same day issue was reported). Front desk gave me a sticky note with my room number as they were out of room key holders. Tired looking hotel overall. Not what I expected from this brand.

The Air conditioner in the room made a loud sound in the middle of night

Great place

Maintenance was poor. The iron leaked, the TV remote didn't turn on the TV, and the gym was unusable, with random dumbbells making it impossible to get a decent workout.

The breakfast was varied and host was so helpful and nice, cleanliness of the hotel The suit i got was not cut out properly the closet was very tiny. AC unit kind of old was not cooperating, soap, shampoo containers in the bathroom were empty

I will be back for another stay. The staff was great, happy to see the guests and treated everyone with courtesy. I was very impressed with the room, staff, service and the property. I will be back!!!

Great breakfast We enjoyed our stay

Breakfast could be extended to 9:30 am.

We enjoyed our stay. Staff was very helpful and amazing amenities.

Excellent service and stay

Great hotel with great food and vibe. But what really stood out was the friendliness of the staff. Sometimes I get turned off when hotel staff are hyper friendly which can seem kind of fake. But these folks at this location seemed to be just genuinely nice friendly people who were interacting with us human to human rather than primarily for a business reason. Would definitely stay here again.

Great hotel for a soccer tournament! The staff was super friendly, the rooms were clean and comfortable, and the breakfast was great. The location was convenient, and the kids loved the pool. We had a great stay and would definitely stay here again!

We were given a room for people with special needs and that was equally inconvenient for us. In particular there were no sink inside the bathroom

There was a cockroach on our bed in Room 219. It was on the sheet and then ran underneath the bed frame. We were finally able to get it and kill it. You may want to have an exterminator inspect the room to make sure there isn’t an infestation. Front Desk staff were nice

The lobby was very warm. We had a long drive. Hot water is free, but no cold water unless you pay. Shower doors were difficult to close. Hard to tell who staff were.

The room

I booked a **Double Queen Room** at Hyatt Place Plano, but when I arrived, I was told they were going to give me a **King Room instead, for the same price**. I went to the front desk because I had specifically booked and paid for a Double Queen Room and expected the hotel to honor the room type I reserved. Unfortunately, my experience with **Jackie at the front desk was extremely disappointing**. Instead of trying to help resolve the issue, she was very rude and dismissive. She told me that I would get the room the system showed, and even asked me for my email to "prove" that what I was saying was true. I felt like I was being treated as though I had done something wrong, rather than as a guest trying to resolve a reservation issue. I do want to mention that **Benn was very nice and genuinely tried to help**, and I appreciate his effort. However, in the end, they told me they were **overbooked and could not provide the Double Queen Room I had reserved**. At that point, I requested a refund, and my reservation was canceled. I understand that mistakes and overbooking can happen, but **the way the situation was handled made the experience much worse**. I expected better customer service and for the hotel to make a reasonable effort to honor the reservation I had made. Unfortunately, this experience was very disappointing, and based on how I was treated at the front desk, I would think twice before booking here again.

Excellent breakfast, much more than expected! Very friendly staff. Great sheets & comfortable matress.

The staff went above and beyond to help.

Horrible service.

Or room smelled like a bottle of vitamin E when we first walked in. You know that smell when you open a bottle of vitamins. The floor in the elevator was filthy like it doesn't get mopped once in a week.

The lady who was working the desk when we got there was amazing. I was having a really bad day and she had me laughing. She also got me an extra room and I know that probably wasn’t easy.

It was right off the freeway, salt grass was next door walking distance if you wanted to grab dinner there. Target was down the road. I enjoyed my free upgrade from booking for a high rise city view. I did not like the layout of the room. I expected something different from what the photos show on booking. However, we made it work.

Check in and check out was a breeze! The front desk clerk gave recommendations for a good quick bite to eat after a 10.5hr drive. Our room was clean and spacious. Best shower I'd had in ages!!! Never ran out of hot water and I was i there for like 20 minutes. One of the elevators was out of service but it didn't negatively affect anything. I saw them cleaning/maintaining the pool more than once. Ample parking. Near Kroger, Tom Thumb, Super Target, CVS, gas stations, easy access to the freeway. Breakfast was yummy. All of the staff was personable and friendly. Highly recommend and would definitely stay there again if we ever have reason to find ourselves in the area.

Location is very convenient to me

Just what we need thank you.

I thought the staff went out of their way to assure that the hotel was clean. I thought it was very convenient that the hotel provided continental breakfast. However, the hotel appeared a little dated.

You could use a microwave in your rooms, and ice machines closer to rooms than down in the lobby. Other than these two things, the experience was very nice.

The room had dirty sheets, and the walls and blinds kept making noises throughout the night making me think there was an animal inside. The room was only cleaned once of the 4 nights I stayed there. Also the A/C unit didn't work well, I had to turn it on max for it to be just enough for me not to be drenched in sweat. The person running the breakfast was the highlight, he was professional and attentive.

Maintenance checked it said Old TV desk offered to change our room but husband was taking shower and said fir one night not to mess with it

Convenience and affordability

No microwave in the room and we had small ants in the bathroom.

My wife and I have been staying at this location one a month since February while coming into the metroplex for business. We are always greeted with a friendly smile and checked in quickly. I must say though one of the main reasons that we keep staying at the same hotel is because of Aurturo, what a true asset to your organization. We look forward to seeing him every time. He’s always kind, eager to assist everyone and he just gets your day started right! KUDOS to Aurturo!!

We've stayed here 3 times, it's a wonderful place

The pillows were uncomfortable, the breakfast was underwhelming, staff was friendly, but made mistakes with billing that are still being corrected. No microwave in room.

Really great stay for the price. Room was really clean, good size, and fit us comfortably.

Great place

The staff was awesome!!! Great customer service. The room was very clean... The complimanary breakfast was a plus as well... I will be coming back soon... This was a last minute trip that went very well...

Breakfast was good

I was given a suite with a very old TV. I found out the first night that a number of channels were “audio only”. Next morning I asked for the manager and was told that they were renovating rooms and I would need to move to a better equipped room. They searched but couldn’t find one with a king bed. I decided to gut it out, but the next night half of the channels were audio only. By the time I was ready to check out all the channels were gone. Reserve at your own risk!

Great place

Great value for the price

Shout out to housekeeping the room was amazingly clean.

Breakfast was good

Stay was nice and close to store and highway

Cleanliness and nice staff

We stayed 1 night only. The room was great. AC blew directly on bed. We stayed cold all night. Also breakfast room was too small and was very crowded. Layout of buffet area was U-shaped and everyone bumping into each other to get their breakfast, but it was good. Seating was adequate. Plenty of parking on back side of building, well lighted parking lot.

Very pleased with the accommodations.

Nice stay for a few days!

No

It’s was satisfying very clean wonderful staff

Beds weren’t comfortable.

Everything was good

Clean quiet room. Friendly staff and very well maintained grounds. Felt very safe as a lone female traveler

Big rooms but tired. A/C very noisy, had to use earplugs.

A pleasant overnight stay! The staff was great, everything was clean, spacious & comfortable!

Room was clean, staff is fairly friendly and helpful. Great hotel that doesn’t break the bank. Second time staying here and plan to again in the future.

Clean It’s great

Breakfast! None

Great location, helpful friendly staff. Room was nice and bed and pillows were comfy. Small, basic bar located inside property. Pool looked nice but closed for some kind of maintenance. Would stay here again.

Staff were good. Lobby and room were clean and well maintained. Bed was comfortable.

One elevator was out of service and the drapes in the room were shredded by apparent sun damage.

So clean, tue nicest staff and best breakfast! Love this place!

Clean room, very comfortable.

Excelente todo limpio y muy amable la atención

I also noticed a large yellow stain on the bedding and requested a room change. The staff accommodated my request and moved me to another room; however, the new room smelled strongly of fresh paint and felt humid and muggy. The staff was friendly and courteous throughout my stay, but unfortunately the overall condition of the property did not meet expectations.

Convenient and Clean.Decent Breakfast and Nice Staff

Enjoyed our stay here. Perfect for our one night stay in the DFW area.

We fly in from NY a few times a year for business and its always a pleasure to stay here. Clean hotel with an extremely friendly staff. The delicious breakfast is definitely a plus! FIVE STARS! *****

I liked the location and all the services. Breakfast gas was good and fresh! It was never empty! The ladies in the breakfast area are super sweet. But for some reason I was sent a breakfast bill and I thought that it was included with my stay! That had never happens to me when I stay in other hotels!

The staff is exceptional!! Very helpful & friendliest!!

Excelente ubicación

Clean room and friendly staff

One elevator was down the 4 days we were there which was annoying but okay. The breakfast was good and well maintained and the cook was always checking on everything. It would have been nice to have more variety for breakfast and to have the hours past 9am but that was as advertised. There were signs in the room and lobby for "The Placery" as a 24/7 option to eat but when I asked they said it closed at 1pm and I never saw anybody use it so I don't know if that was even a real option. Unfortunately they stop the coffee/tea in the front lobby when breakfast stops.

Great location

Great location, facility and breakfast. Will definitely come back.

I really like the Hyatt Place Plano for several reasons. I like that the rooms are spacious and there is both a separate sectional couch sitting/TV area as well as a dedicated desk and chair for working. I also like that the rooms have a mini-fridge and sink. You can also heat things up in the microwave in the lobby, which is convenient. The free breakfast is also a nice touch. Parking is convenient and easy, and the water pressure is good. Really just an overall very satisfying stay.

Breakfast

Guy at the front desk was very friendly and made check in and anything we needed a breeze. Great location convenient to so many things. Already booking again for our next time in the area.

There is an abundance of parking and location was great

Perfect stay, great breakfast!

Amenities 8/10 Staff 10/10 Pool 9/10 Laundry 0/10 Air Conditioning 7/10 Overall we are considering coming back for our next tournament in April.

Clean and convenient

ARRIVE ON 03/27/26 BUT THINGS NEEDED TO BE REPAIRED IN TIAL ROOM SO WE HAD TO WAIT ON ANOTHER ROOM IN EARLY AM WAS CHECKED INTO 321 AND STILL RECEIVED CHARGES FOR TWO NIGHTS

The lobby was small

Clean rooms and breakfast was excellent. I didn’t catch the man’s name at the front desk, but he deserves a raise! Not only was he there around the clock but he was very talkative and friendly to all the guests checking in and staying there. One of the ladies preparing breakfast even offered to help my younger daughter make her plate. Beds were so so. We slept ok, but some of the guests staying with me said they weren’t very comfortable. If we had queens instead of doubles that may have remedied that, but we had to go with what was available. Overall it was a good stay, and we would stay here again.

Everything was excellent.

Staff was very good and helpful, hotel is aging and could use an update. The room was clean but very out dated.

Rooms clean. Had a comfortable stay

Occasionally then toilet water pump failed to fill the reservoir after flushing. Had to push on toilet lever multiple times for it to work.

The breakfast bar was great. Our kids loved it.

Check in was easy and friendly/welcoming, hotel was in a great location! The room was spacious and clean.

Staff were fire and went above and beyond to assure customers satisfaction

Day one we ordered out that evening and we brought our food to put in the refrigerator and in the morning the refrigerator was broken in our food was spoiled. So we lost about $40 worth of food and I had to ask for a refrigerator switch out. In addition to that, ask for a late check out at the beginning of this reservation. I was told that I could do a late check out because 5 o’clock evening fly out after my surgery. I was told at 11 o’clock that I had to be out by 12 o’clock. Those are my two complaints otherwise everything else

yes

The bed sucked. The breakfast was great.

As usual, nice, comfortable hotel. Close to my job. no complaints.

Nice hotel!

Very nice BIG room with sofa, easy check-in & out, good breakfast. Would definitely stay again.

Upon arriving the check in gentleman that helped me that evening was not very friendly and future encounters with him did not show good customer service. The room was OK but the hot water for the shower was not very hot even though I had it turned all the way to the left making showers needing to be very fast!

Elevator seemed like a death trap

Everything was wonderful!

Room was spotless and staff was great.

Everything was great. (We stay here because of my doctor appointments, across the road). The Breakfast, the walk in shower, so good. I’m in a wheelchair and I got a handicap room on 2nd floor with a walk in shower..awesome spacing and everything perfect. The only bad is that the king size bed was too low to ground(very hard to get out of bed using my walker) and not high or lush/firm like your normal room beds. The king size bed was so old and lumpy that we didn’t sleep a wink all night. Hubby needs good sleep having to drive us 7 hours one way, the day before and then the next day. Very very uncomfortable bed. So please change out your king size beds in the handicap rooms on 2nd floor, to the normal comfortable king beds u hv in all ur other rooms. Before I was in a wheelchair I have stayed in many of your regular king size rooms. Come on.. this is the Hyatt. It’s not cheap priced either. The Bed was so bad it felt like a motel 6 bed and I have slept on a motel 6 bed better than this bed. 😢 that’s bad. Especially for Hyatt and the price we have to pay. Thank u for ur time

Friendly staff, clean comfortable room

Very clean, very comfortable.

Staff is super friendly. Stay was comfortable.

Older building but rooms were clean. Walls a but thin as I could hear the person next to me at times. Customer service was polite enough and quick; however, I was not advised of breakfast hours either time. Would stay again, if necessary

Clean rooms, property well taken care of, close to dining options.

Room was fine. Clean. Beds are hard and pillows are flimsy. Breakfast was ok. Good location

Yes

excellent

I had an Awesome stay! The staff is very friendly and helpful. My room was very comfortable and clean. The area is safe and to me not extremely loud considering the hotel is just off the highway. I will definitely stay here again. Thank y'all very much!!

Yes the service was good