Hyatt Place Plano

Check in and check out was a breeze! The front desk clerk gave recommendations for a good quick bite to eat after a 10.5hr drive. Our room was clean and spacious. Best shower I'd had in ages!!! Never ran out of hot water and I was i there for like 20 minutes. One of the elevators was out of service but it didn't negatively affect anything. I saw them cleaning/maintaining the pool more than once. Ample parking. Near Kroger, Tom Thumb, Super Target, CVS, gas stations, easy access to the freeway. Breakfast was yummy. All of the staff was personable and friendly. Highly recommend and would definitely stay there again if we ever have reason to find ourselves in the area.

Location is very convenient to me

Just what we need thank you.

You could use a microwave in your rooms, and ice machines closer to rooms than down in the lobby. Other than these two things, the experience was very nice.

Very good

The room had dirty sheets, and the walls and blinds kept making noises throughout the night making me think there was an animal inside. The room was only cleaned once of the 4 nights I stayed there. Also the A/C unit didn't work well, I had to turn it on max for it to be just enough for me not to be drenched in sweat. The person running the breakfast was the highlight, he was professional and attentive.

Maintenance checked it said Old TV desk offered to change our room but husband was taking shower and said fir one night not to mess with it

The breakfast was great and the rooms were very clean. No microwave in the room and we had small ants in the bathroom.

Convenience and affordability

My wife and I have been staying at this location one a month since February while coming into the metroplex for business. We are always greeted with a friendly smile and checked in quickly. I must say though one of the main reasons that we keep staying at the same hotel is because of Aurturo, what a true asset to your organization. We look forward to seeing him every time. He’s always kind, eager to assist everyone and he just gets your day started right! KUDOS to Aurturo!!

We've stayed here 3 times, it's a wonderful place

Location and overall cleanliness. Pool was nice. The pillows were uncomfortable, the breakfast was underwhelming, staff was friendly, but made mistakes with billing that are still being corrected. No microwave in room.

Really great stay for the price. Room was really clean, good size, and fit us comfortably.

Great place

The staff was awesome!!! Great customer service. The room was very clean... The complimanary breakfast was a plus as well... I will be coming back soon... This was a last minute trip that went very well...

Exceptional

Breakfast was good

I was given a suite with a very old TV. I found out the first night that a number of channels were “audio only”. Next morning I asked for the manager and was told that they were renovating rooms and I would need to move to a better equipped room. They searched but couldn’t find one with a king bed. I decided to gut it out, but the next night half of the channels were audio only. By the time I was ready to check out all the channels were gone. Reserve at your own risk!

Great place

Exceptional

Very nice and very good staff Clean

Great value for the price

Exceptional

Shout out to housekeeping the room was amazingly clean.

Breakfast was good

Stay was nice and close to store and highway

Cleanliness and nice staff

We stayed 1 night only. The room was great. AC blew directly on bed. We stayed cold all night. Also breakfast room was too small and was very crowded. Layout of buffet area was U-shaped and everyone bumping into each other to get their breakfast, but it was good. Seating was adequate. Plenty of parking on back side of building, well lighted parking lot.

Very pleased with the accommodations.

Nice stay for a few days!

No

Exceptional

It’s was satisfying very clean wonderful staff

Beds weren’t comfortable.

Location was convenient. Beds weren’t comfortable.

Everything was good

Superb

Clean quiet room. Friendly staff and very well maintained grounds. Felt very safe as a lone female traveler

Big rooms but tired. A/C very noisy, had to use earplugs.

Superb

A pleasant overnight stay! The staff was great, everything was clean, spacious & comfortable!

Room was clean, staff is fairly friendly and helpful. Great hotel that doesn’t break the bank. Second time staying here and plan to again in the future.

Breakfast! None

Clean It’s great

Clean It’s great

Breakfast! None

Great location, helpful friendly staff. Room was nice and bed and pillows were comfy. Small, basic bar located inside property. Pool looked nice but closed for some kind of maintenance. Would stay here again.

Staff were good. Lobby and room were clean and well maintained. Bed was comfortable.

One elevator was out of service and the drapes in the room were shredded by apparent sun damage.

So clean, tue nicest staff and best breakfast! Love this place!

Clean room, very comfortable.

Excelente todo limpio y muy amable la atención

I also noticed a large yellow stain on the bedding and requested a room change. The staff accommodated my request and moved me to another room; however, the new room smelled strongly of fresh paint and felt humid and muggy. The staff was friendly and courteous throughout my stay, but unfortunately the overall condition of the property did not meet expectations.

Convenient and Clean.Decent Breakfast and Nice Staff

Enjoyed our stay here. Perfect for our one night stay in the DFW area.

We fly in from NY a few times a year for business and its always a pleasure to stay here. Clean hotel with an extremely friendly staff. The delicious breakfast is definitely a plus! FIVE STARS! *****

I liked the location and all the services. Breakfast gas was good and fresh! It was never empty! The ladies in the breakfast area are super sweet. But for some reason I was sent a breakfast bill and I thought that it was included with my stay! That had never happens to me when I stay in other hotels!

The staff is exceptional!! Very helpful & friendliest!!

Excelente ubicación

Clean room and friendly staff

One elevator was down the 4 days we were there which was annoying but okay. The breakfast was good and well maintained and the cook was always checking on everything. It would have been nice to have more variety for breakfast and to have the hours past 9am but that was as advertised. There were signs in the room and lobby for "The Placery" as a 24/7 option to eat but when I asked they said it closed at 1pm and I never saw anybody use it so I don't know if that was even a real option. Unfortunately they stop the coffee/tea in the front lobby when breakfast stops.

Great location

Great location, facility and breakfast. Will definitely come back.

I really like the Hyatt Place Plano for several reasons. I like that the rooms are spacious and there is both a separate sectional couch sitting/TV area as well as a dedicated desk and chair for working. I also like that the rooms have a mini-fridge and sink. You can also heat things up in the microwave in the lobby, which is convenient. The free breakfast is also a nice touch. Parking is convenient and easy, and the water pressure is good. Really just an overall very satisfying stay.

Breakfast

Guy at the front desk was very friendly and made check in and anything we needed a breeze. Great location convenient to so many things. Already booking again for our next time in the area.

There is an abundance of parking and location was great

Perfect stay, great breakfast!

Amenities 8/10 Staff 10/10 Pool 9/10 Laundry 0/10 Air Conditioning 7/10 Overall we are considering coming back for our next tournament in April.

Clean and convenient

ARRIVE ON 03/27/26 BUT THINGS NEEDED TO BE REPAIRED IN TIAL ROOM SO WE HAD TO WAIT ON ANOTHER ROOM IN EARLY AM WAS CHECKED INTO 321 AND STILL RECEIVED CHARGES FOR TWO NIGHTS

The lobby was small

Clean rooms and breakfast was excellent. I didn’t catch the man’s name at the front desk, but he deserves a raise! Not only was he there around the clock but he was very talkative and friendly to all the guests checking in and staying there. One of the ladies preparing breakfast even offered to help my younger daughter make her plate. Beds were so so. We slept ok, but some of the guests staying with me said they weren’t very comfortable. If we had queens instead of doubles that may have remedied that, but we had to go with what was available. Overall it was a good stay, and we would stay here again.

Everything was excellent.

Staff was very good and helpful, hotel is aging and could use an update. The room was clean but very out dated.

Rooms clean. Had a comfortable stay

Occasionally then toilet water pump failed to fill the reservoir after flushing. Had to push on toilet lever multiple times for it to work.

The breakfast bar was great. Our kids loved it.

Check in was easy and friendly/welcoming, hotel was in a great location! The room was spacious and clean.

Staff were fire and went above and beyond to assure customers satisfaction

Day one we ordered out that evening and we brought our food to put in the refrigerator and in the morning the refrigerator was broken in our food was spoiled. So we lost about $40 worth of food and I had to ask for a refrigerator switch out. In addition to that, ask for a late check out at the beginning of this reservation. I was told that I could do a late check out because 5 o’clock evening fly out after my surgery. I was told at 11 o’clock that I had to be out by 12 o’clock. Those are my two complaints otherwise everything else

yes

The bed sucked. The breakfast was great.

As usual, nice, comfortable hotel. Close to my job. no complaints.

Nice hotel!

Very nice BIG room with sofa, easy check-in & out, good breakfast. Would definitely stay again.

Upon arriving the check in gentleman that helped me that evening was not very friendly and future encounters with him did not show good customer service. The room was OK but the hot water for the shower was not very hot even though I had it turned all the way to the left making showers needing to be very fast!

Elevator seemed like a death trap

Everything was wonderful!

Room was spotless and staff was great.

Everything was great. (We stay here because of my doctor appointments, across the road). The Breakfast, the walk in shower, so good. I’m in a wheelchair and I got a handicap room on 2nd floor with a walk in shower..awesome spacing and everything perfect. The only bad is that the king size bed was too low to ground(very hard to get out of bed using my walker) and not high or lush/firm like your normal room beds. The king size bed was so old and lumpy that we didn’t sleep a wink all night. Hubby needs good sleep having to drive us 7 hours one way, the day before and then the next day. Very very uncomfortable bed. So please change out your king size beds in the handicap rooms on 2nd floor, to the normal comfortable king beds u hv in all ur other rooms. Before I was in a wheelchair I have stayed in many of your regular king size rooms. Come on.. this is the Hyatt. It’s not cheap priced either. The Bed was so bad it felt like a motel 6 bed and I have slept on a motel 6 bed better than this bed. 😢 that’s bad. Especially for Hyatt and the price we have to pay. Thank u for ur time

Friendly staff, clean comfortable room

Very clean, very comfortable.

Staff is super friendly. Stay was comfortable.

Older building but rooms were clean. Walls a but thin as I could hear the person next to me at times. Customer service was polite enough and quick; however, I was not advised of breakfast hours either time. Would stay again, if necessary

Clean rooms, property well taken care of, close to dining options.

Room was fine. Clean. Beds are hard and pillows are flimsy. Breakfast was ok. Good location

Yes

excellent

I had an Awesome stay! The staff is very friendly and helpful. My room was very comfortable and clean. The area is safe and to me not extremely loud considering the hotel is just off the highway. I will definitely stay here again. Thank y'all very much!!

Yes the service was good

Im 50 minutes early and im charged $30 to check in 'early'. The pool looks horrible, the tv doesnt work right, remote control is broken. Would not recommend.

Clean room

All good!

Yes

All good

The breakfast was fresh and hot. Salsa great. Not enough variety, as far as gravy or bacon, and no fresh fruit. Room very warm and called to get checked or least a fan. Room checked but no fan. I almost never say anything negative but really not a good experience. Almost all of the staff was very good.

Love it all! Cleanliness, staff, and the breakfast in the morning!!♥️♥️♥️♥️

Rooms were clean. Staff very courteous

Room was dirty and smelled of smoke. The amenities were false advertisement.

Clean ,quiet several walkable dining options.Nice room,staff was great. Good value for your money

There were rowdy hockey teams staying at the hotel and they broke an elevator per the front staff. Very inconvenient. We asked for extra pillows and were told there were none. Our room had a bathroom door that was all chipped and broken on the bottom. Hotel seems tired and older.

Clean friendly staff safe area

Everything was great !!

It was a a really nice hotel in a convenient location. The staff was so nice and helpful, my room was spotless, and the breakfast was tasty. No complaints and I’d definitely stay again.

Nice hotel in a quiet location. Decent restaurant just next to hotel.

Loved the area! Everything was in walking distance!

Breakfast was excellent! The only complaint I had was the TV had few channels. The promo channel had an ad for the hotel with 2 guys kissing. Didn't need to see that at all. Also several of the channels on the TV did not work. No TV guide!

Check in was quick and easy. Room was large and very comfortable.

Excellent