Hampton Inn & Suites Dallas/Plano Central

Everything was great with the exception of the smells in my room. During the middle of the night I woke up and it smelled like someone had a bowel movement. Also, each morning, I could smell the breakfast being cooked in the lobby. I was on the 4th floor. I believe the desk clerk told me that it was the poor ventilation system. I have a very heightened sense of smell and it was disgusting.

We stayed on west end 3rd floor, seems highway noise is constant. Lost a lot of sleep over that. Recommend staying on east end lower level. Breakfast was good staff was friendly.

There was a really strong sewage smell that woke us up early in The morning. The price was a good price though and breakfast was pretty solid.

Reserved a king bedroom and when I arrived was told I was “upgraded to 2 queen beds”. The room was just for me, that was NOT an upgrade. It was a downgrade and I was very disappointed. The lighting system in the room was weird. Everything is run on one “master” switch. Couldn’t just turn on a light where it was. If I stay in the area again I would look at different options.

Bad Hair in room

Everything was great! Would stay again 1000%

Marc is the best!! He always exceeds our expectations!! The breakfast servers are awesome too!!

Comfortable room/suite. Nice fitness room. Pool available but water was cold. Tasty free breakfast with waffle bar and decent amount of options. Coffee station provided throughout the day. The room was stuffy and a little musty smelling upon arrival but my personal bottle of Fabreze handled that problem.

Excellent staff. So friendly and hospitable. Wonderful breakfast/ lot of variety. Comfortable room, bed, shower. Loved the soap/ lotion too. Located very close to event center. 2 restaurants in walking distance. Outdoor pool! Room was really cold. Otherwise ALL good.

I had a pleasant stay, the hotel is very good, clean, and the staff are super polite. Nothing

Comfortable stay. Mark at front desk was very helpful. Breakfast was great, location was great.

The BEST!!

Good

Breakfast was very good and fresh.

Love this place very clean and friendly staff

Very goood

Ac was not working. Checked out a day earlier because it was so hot.

Property location is awesome

Such friendly staff and great location There was a dead crowd clay in the bathroom that should have been cleaned up

Staff was excellent

Was good

Great stay & great place.

Excellent stay at Hampton Inn. Look forward to next stay. Clean, helpful, great breakfast!

There was no fridge in the room

Only one ice machine and that was not working.

Conveniently located Less than a mile from the 2 points we were there for

No tienen lavanderia

The was clean and the staff was very helpful .

The convenience of getting to the event I was hosting

Room is clean enough with stains in walk in shower and a/c unit was so loud I had to wear earplugs to sleep.

The welcome greeting, the cleanliness. Breakfast To leave

When checking in Mark was an absolute pleasure. Friendly and speedy. There were 2 people ahead of us and everyone was checked in so fast. Smiles and cheery. An absolute delight! The shower head was weak but didn’t detour our stay

High deposit rates

Amazing! Big rooms, clean spaces.

EZ check in/ check out. Nice helpful staff. Clean facilities. Nothing

Check in was friendly. Rooms were very roomy. The breakfast was limited. There were dead bugs in the kitchen, Ice machine was broken on our floor, had to find another ice machine.

We stayed here for my son's basketball tournament. It was super noce and the staff was all nice and helpful. We will stay here again

Very clean and the staff was amazing and attentive Ice machine was down

The bathroom was old.

That the fridge did not cool down to keep items cool.

Dead bugs in the floor (4th floor) upon check in. Room smelled mildly of sewage but didn’t think much of it at the time as the whole hotel smelled stale/of cigarettes. Room was hot and bathroom was dirty and poorly maintained. After spending half the day out of the room, we returned to an unbearable smell of sewage in our room, so bad that it was hard to breathe and not helped by the temperature of the room. On our way out to our next agenda item, on a tight schedule, we informed the front desk of the problem and asked that we be refunded for the night as we would only be spending a few hours in the room that night before leaving first thing in the morning and since we were on a schedule would not have time to change rooms anyway. The front desk manager let us know his best recommendation is that he would take care of the night for us… as long as we packed our things and left immediately (even though we were on a schedule and at this point running late and had a small baby). We ended up being late anyway to avoid being kicked out entirely for the sake of the baby and were moved to an equally stale and hot room in which we were denied a fan to help circulate air to keep our infant from overheating in the night. Will absolutely never be staying at any Hampton Inn EVER again.

Everything was good until housekeeping failed to clean my room.

Location Bugs in room and dirty

I want to give a shout out to West - She was so wonderful and so helpful.

Two ice machines were broken, making a little inconvenience, but I’m sure they’re on it. Lovely staff

The staff was great and clean location, I would have gave the hotel a 5 star BUT me and my husband did wake up with bites on our le

I had a great stay at this hotel. The property was very clean, comfortable, and well maintained. The staff was friendly, and everything was nice and welcoming. I would definitely recommend this hotel to anyone looking for a clean and pleasant place to stay.

This was a great stay, clean room, staff was amazing.

Great

Breakfast had a good variety of items. I liked that there was grabable items. I didn't like that the breakfast ended at 9. I felt at least 930 or 10am.

Excellent staff and a decent place to stay.

Nice, clean and friendly. Breakfast staff was extremely helpful and accommodating to my two small children.

Loved the location. Staff very friendly. Air conditioner was funny. Had to be real cool or it got very humid

Staff was excellent all around good fills running the property’s

The manager was great. Booking messed up and didn’t book us two queens and a sleeper. We still didn’t get that but the manager was super friendly and willing to help. Our room smelled SO SO bad. We requested a different room and same thing. Seriously it was horrible I used an entire bottle of spray to try and help.

Breakfast was lacking

Some kind of residue left on feet. Pillow irritated my skin and fabric sofa and chair was stained and dirty

Marc was great as usual. I stay at this property 1 time per month and have never had a problem.

Had two rooms, both never seemed to fully cool off. Stopper in sink for the 1st room was broken, so sink didn't drain. Staff was very helpful (and pleasant) though, moved us into a larger room right away. Breakfast was good. Check in and check out was smooth.

Kindness, professionalism and good costumer service.

Clean and breakfast was good. The guy that checked us in was very sweet

We only stayed one night. It was very peaceful and pleasant. We missed breakfast. Wishing breakfast could be extended to 11a. Being on vacation, some mornings you just want a later start. Overall Amazing

Great staff and breakfast.

I really appreciated the manager on duty. He took care of a negative situation that was created by a third party.

Friendly staff!

“We had a wonderful stay! The hotel was clean, comfortable, and the staff was very friendly and helpful. Everything was peaceful and welcoming. We would definitely stay here again!”

Location was great. Close to shopping and restaurants. The time for breakfast was never shared so I missed it every day. Signage would have been nice to have.

It was all good as promised. Clean property friendly staff

Staffs are very pleasant and nicely attendant. Awesome. Great.

Great place

Very friendly staff

Very clean place

Breakfast was fresh. Parking lot was well lit and felt safe. Room was great.

Great service

The first people that attended us were really nice and night shift guy was nice. There was just one of the staff that were a little bossy and would not allow us to be in the lobby area. He was always making us move to another area.

We stay in Hampton Inns often and this was the only poor one.

Staff were friendly and helpful. They sent out a text message to allow communication with staff for anything which was very convenient

Very clean property and great staff. Enjoyed our stay,will be staying there again if in the area.

Breakfast was good. Easy parking.

The staff were friendly, efficient and welcoming! Everything was clean and well maintained! Thanks for a pleasant stay!

Clean room, but hallways were very hot and room did not smell very good.

Yes

Staff were wonderful

The front desk manager was very friendly as well.

The staff was great. There were some minor repair needs to my room door lock, though the staff was attentive and great. I booked thinking I'd enjoy the pool on sunny days -- this is not an environment to 'lay for sun poolside' for which you'd think otherwise from the photo. It's fine for kids to have some downtime. Parking was well-lit. Breakfast bar was good, staff again was great. I wish hotels offering breakfast would offer less generic bland foods that are more institutional than of hospitality. i.e bland chicken sausage patties.. but to their credit, with a week stay, they did change it up daily in cholces. The area to eat and catch up on news, coffee was very nice. Also good is walkability to restaurants and basic shopping. Very convenient location. Roughly 30 min to DFW Airport.

Great place

Na

Clean room. Staff is awesome. Breakfast was good.

The 4th floor smelled so bad. I thought it was maybe the ice machine but then realized that the smell was everywhere. The sink and the shower in the room, smelled like the water traps hadn’t been flushed or the building had an issue with its sewer line. I felt it was unsafe to use the water, so I ran out to my car, to grab bottled water, to ensure I had water to drink and water to brush my teeth and wash my face with. I’ll never stay there again. Had I not been so tired, I would’ve left the property. There was hair in the bathroom, in the shower and the sink. I know it’s an older building but that shouldn’t have anything to do with the level of cleanliness.

Easy to get around. Front desk staff went over & beyond to get us taken care of.

Parking was good, overall 👍

Clean room, friendly staff and plenty of parking. Many amenities close by. Perfect location

Clean room, nice air conditioned. Loved the bathroom. The breakfast was the only bad review. But great stay.

Check in on 3/1 about 4 PM was a bit rough, asked the gentleman on duty to move me to a different room to avoid the loud children next door as I had a 5 AM wake up. Got a song & dance about their not having a similar room available...no other king bed room in a 4 story building on a Sunday night with 25 cars or fewer in the parking lot...that does not ring true. Asked for a flat sheet, took 3 tries before the word "flat" registered with the gentleman at the desk. Flat & fitted sheets are visibly & tactally different! I know good help is hard to find, but good training is easy to arrange.

Great staff. Richard was really helpful.

Very clean, staff was super nice!!

Great staff

Spotless room. Very helpful staff.

Richard was amazing from the moment I got there! He is so welcoming and kind and really made me feel at home.

Staff

I was unable to travel due to the bad snow/ice storm and I contacted both the hotel and hotels.com to switch the dates by one week ...when the weather was better and I was told by hotel to contact hotels.com I contacted hotel.com and was told I could switch but it would cost me another 96.00 so I would be paying for two nights instead of one .. I was traveling to Tx and the company I was traveling to was closed.. my flight was cancelled.. I just wanted to switch the date and was told no..I will not be using hotels.com ever again. I had also purchased the protection plan.. what for???

My room was very clean, extra comfortable bed, and the gentleman who checked me in was extremely courteous and engaging. Thank you!

The manager on duty was very friendly and professional. The water pressure is excellent. However, there was no conditioner in the bottle in the shower, the bed is very firm and uncomfortable and the TV is difficult to work. There was no TV Guide available, the channel button hardly worked at all, and you couldn’t punch numbers in on the channels, so you’ve had to very slowly scroll through each station to find something to watch

no water no facilities could have been better and breakfast is so selective

Clean room friendly and helpful staff fabulous shower

Very nice room

Amazing time. I would drive extra just to room there for the night. Good humble staff attitudes, Clean, great room service & breakfast.

Room was big and super comfortable. The bathroom was super clean.

All of the above. Quick check in. Front desk gentleman was very nice and courteous. Room was clean beds were very comfortable. Had a variety of food at breakfast. Quick and smooth check out. Again everyone was very friendly and polite.

Miss Chelsea then transitioned to assisting me with check-in seamlessly and with the utmost professionalism. She was enjoyable to chat with while we went through the steps, provided useful information and actually had me laughing.. 10/10 would recommend

The property really nice and clean. It’s located next to everything and close to free way but away from the noise of it. The room was very clean and spacious. The microwave was super clean and so was the fridge.

Staff were nice. Rooms were clean. Breakfast every morning. A lot of near by restaurants.

Great stay I will stay there again., hopefully the

Cons: Hallway and room smelled like old eggs. Breakfast was only until 9 am. Treadmills were outdated. Water pressure was weak.

Great stay !

Chelsea (front desk), also made us feel welcomed when we arrived and did a wonderful job taking care of us.

The room was PERFECT—clean, comfy and quiet. Bathroom had good lighting, where many hotels don’t really bother. Breakfast had a nice selection of options. Lots of nearby shopping and restaurants, plus close to all major freeways in north Dallas. 100% recommend this hotel!

Spotless room. Staff were helpful and pleasant. Hotel close to several restaurants.

Everything was great!

Beds nice Room clean and cool