Fairfield Inn & Suites by Marriott Dallas Plano/Frisco

This hotel was a pleasant surprise. It’s centrally located…I was very close to a lot of food options, Stone Briar mall, and Legacy West. My favorite part was the speciality juices served in the lobby each. The staff was also very accommodating.

A great option for the Plano area. Second time staying here in the last few months and will be on my list for future stays. Great staff and clean, cool and comfortable rooms.

Great room and an amazing location!

I say it every time I book and stay; the amenities are outstanding because of the ease and convenience they afford the guest. If I didn’t want to leave the hotel for an entire weekend, I wouldn’t have to because there are drinks (water, sodas, juice, alcoholic beverages), snacks, deserts, and microwaveable foods downstairs in the refreshments section! But if that’s not your jam, the area is surrounded with restaurants, carry out restaurants, fast food restaurants, and the works! The rooms and bathrooms are ALWAYS clean, the beds are comfortable, there’s a work desk, as well as a mini living room with comfortable couch for lounging and even a coffee table. You’ll never go wrong booking here! You will, however, regret it if you don’t! There’s no better, safer, more comfortable and convenient hotel I’d choose to patron than this property right here!

My toilet pit in room number 323

Staff was friendly and helpful. Location was good.

Our King room was clean and large. It was perfect for an overnight while visiting family.

The customer service was amazing! I don’t recall her name but, the front desk lady who checked us in (Friday 7/24 around 1p was so accommodating and kind). I was traveling alone with my daughter and being able to check in early was HUGE. Very well spoken and top notch customer service. N/a

The facility is very clean and conveniently located. We were very disappointed in the pool because it was too cold to swim in and the front desk staff was not welcoming at all. The man at the front desk did not even want to greet me

Staff was Great, Room was very clean and comfortable, quiet, air was good and cold will stay there again that will be my third time staying. Plenty of Free parking, and lightning in parking lot. Thanks for your services

Staff were great

Very clean hotel! Super nice inside, even though the outside may not seem so aesthetically pleasing. Almost looks like the entire inside is brand new. The room was nice and cool and stayed that way. There were minimal options for breakfast, so we went out to eat instead.

Overall good experience for me

Nothing bad . They just didn't have the waffle maker out for breakfast! Lol

Great hotel! It was clean, the staff was very friendly, and the location was convenient. I had a pleasant stay and would definitely stay here again.

It has a clean room and in a nice and quiet area

Very clean and the breakfast Delicious

I was coming into town to see family and my plane got rerouted and I got into town at 5 AM at 7 AM. I was able to get a room. The front desk associate was very kind. He took care of me. I will definitely be back and stay here!!

Clean and great location

Help staff, great parking and nice rooms.

clean room, excellent staff

Everything looked great

Staff Breakfast Parking

Good place

Great and convenient stay.

.. ..

When she overheard my 8-year-old mention how much he wanted a room on the top floor, she 'worked her magic' to make it happen. It was a small gesture that meant the world to us; my son has told everyone—including his neurologist—about the 'magic lady' who moved his room. She brought so much light to a difficult day, and we are so grateful for her compassion.

Great place to stary....Clean, Friendly and Courteous

Good hotel, breakfast, instalation

The hotel is BEAUTIFUL, cozy, comfortable, and the perfect place for a little R&R, a business trip, a solo trip, a couples trip or staycation… whatever the reason for your stay is…they have you covered! I have raved about this time and time again, and I will NEVER stop raving about it..you have EVERY amenity you could possibly need in the room. You could literally spend an entire weekend here and not have to leave if you didn’t want to because you’ve got a refrigerator, microwave, and coffee maker right there in your room. The rooms and bathrooms are ALWAYS clean, I mean just immaculate. You’re close to everything you would likely want to do in the Frisco area. But the pièce de résistance is truly the staff. I will die on this hill…the staff make the experience, the hotel keeps the business. I go because I feel safe here and I love the area. But I keep coming back because you WILL NOT find a more outstanding lineup of staff members. They are warm, accommodating, and make you feel seen and remembered. I know I’ll be warmly greeted, treated with care and kindness, and if I need anything within their ability to accommodate, they will take care of me. All I can say is you’re in good hands, great company, and up for one darn good stay each and every time you book here! Book now!

Location and comfortable beds Smells in the hallway the walls were really degraded the breakfast wasn’t as good as previous times we stayed

Convenient location and short walk to several restaurants.

Clean room, convenient location

Clean. Second night was a bit loud and the tv didn’t work - other than that it was a convenient location and decent.

No bacon?

Perfect temperature and water pressure. Breakfast was above board. Mm y favorite - oatmeal, wasn't instant. The hotel is close to our venue, WOGA. There are many different restaurants to choose from.

Yes

Everything was awesome and clean, everybody in the lobby was helpful and friendly. Only thing I would change for sure was the loud AC, it sounded like a jet was going to take off and then the noise would go and come back, I’m a really lite sleeper and it kept me awake all night but didn’t feel like going and changing rooms

Plenty of shops/eating placed near by. Clean hotel and friendly staff

It’s roomy with good services👍

While the property is decent, we had a bad experience with the staff/management. We booked a king suite with a sofa bed via Expedia for two nights but when we arrived at night, we found that we were given a standard King room when we open the door. We went back to ask the front desk guy, who answered that we were downgraded due to overbooking. He offered to give us some Bonvoy points. Next morning, we went back and managed to speak to an assistant manager, who at the time promised to switch us to a King Suite when the room is cleaned and delivered on the Bonvoy points promised. However, when we returned after lunch we were told that no suite was available and there were no promises made!! It was repeatedly said that room type booked through a third party website is not guaranteed. The assistant manager was nowhere to be found. No compensation was offered for the 2nd day downgrade. Finally when I wrote to the hotel manager to complain about the situation. The manager very politely told me that it was the policy that 3rd party booking gets lower priority and no compensation was possible. Over my repeated objections, the manager said that I was already compensated. I read a lot of big words but it was essentially stonewalling. I really did not care that much about the compensation but the attitude really bothered me. Not to mention I am a Bonvoy Gold Member. Just beware!

Clean, friendly staff

Cleanliness

The room was so clean and it even smelled great! The a/c was already running so it was not hot and stuffy. The staff was extremely courteous. Excellent area also. We were very pleased. I still can’t believe how clean the room smelled!

The room was spotless & spacious! The staff were helpful and nice.

Great hotel and

Amenities: The rooms are full equipped with every amenity you need. Refrigerator, microwave, coffee maker, and even cups. Bathroom: The bathrooms are ALWAYS clean, and the showers are amazing! They also provide the Alice + Co Brand Lavender & Eucalyptus shampoo, conditioner, and body wash which created the most luxurious shower experience ever. Room/Comfort: I love the King Suite because it has a sofa/sofa bed, and a tv in both the bedroom portion and the “living room” sections of the room. Location: PERFECT LOCATION! There’s not a store, restaurant, or activity you need that’s not within 2-5 miles of this hotel! (Stonebriar Mall, Frisco Star, PGA, etc). Staff: I can’t say enough about the staff! They will always get a shout out in my reviews because they make the experience possible, and are the literal cherry on top. But a SPECIAL shoutout will always go to Nature..she is the epitome of hospitality and she is everything! In my humble opinion…she could stand to be promoted to general manager. BOOK HERE NOW!

Staff were excellent. Room clean. Amenities good, except need to carry a few sundries (i.e. toothbrushes, toothpaste, deoderant, mouthwash etc.

The staff is one of my favorite things about this hotel. They are warm, accommodating, and even remember their regulars and any special requests you might have when you stay! When I arrived for my stay yesterday, Maytra knew exactly who I was, asked how I had been, and made me feel not like a guest but as if I were home. To add to the experience, the rooms are immaculate and ready with all necessary amenities for convenience (microwave and fridge), the beds are comfortable, the bathrooms are always clean, and the hotel could not be more perfectly located in terms of surrounding attractions, activities, and restaurants! Superb hotel, superb staff, and superb experiences each and every time! LOVE IT HERE!

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Comfortable and good location I had no issues with the property.

Great stay!

Excellent customer service, rooms was spot clean

Very clean!!!!

Clean room

nice place to stay

Since the first time I stayed here it was my favorite after the excellence I experienced the first time. All staff was nice the first time front desk all the way to House keeping to the greeters and workers at breakfast etc...Second time was just as wonderful and coming here to stay would be a treat to myself to get away have a peace of mind and so many places I liked frequenting was near by. It was perfect spot. I must say my last visit was extremely disappointing. When I got off elevators immediately smelled sewer or poop all the way down the hall the whole floor smelled like sewer. Im not sure what was going on but house keeping was on the floor as well but seems nobody sprayed because the scent lasted on til the night hours when I left room a couple hours after checking in. It lingered a bit into my room as well. Upon checkin I also asked about late checkout and was told to wait til morning to ask about it. Later that night I had some business documents to print in which the printer had note on it. I was told it was broken but note said see front desk. So in the mist of asking about printer since in was later I asked again about late check out. Well it was a different front desk person and different shift and he told me the same thing to come back in morning. Morning came & went down for breakfast & asked front desk and he told me too many people had already requested when I asked so he could not. It felt VERY disappointing and average customer service and upsetting.

The hotel is kept neat. The front desk was friendly and helpful.

The hotel was exceptionally clean!!!! Staff was great. Lots of options for breakfast.

Hotel was very clean and the staff was very polite.

Very clean, extremely friendly staff, my strongest recommendations!

The staff were very nice and rooms were very clean.

it was clean and seemless

This is our 3rd stay at Fairfield Inn and Suites Plano/Frisco. The staff is friendly, helpful and welcoming. Rooms are very nice and clean. I would highly recommend this Fairfield Inn.

There was a nasty smell much like a messed up drain or something. You could smell it in the hallways too. Although the bathroom was spotless but it stunk really bad. Especially the commode. When we asked the staff to come fix it, he outrightly denied.

Everyone was so courteous and so nice.

Staff was extremely friendly and helpful during our 2 night stay. The rooms were clean and comfortable. Breakfast area had many options and was well taken care of.

Non

Additionally, Maytra (I don’t know if I spelled it correctly) is a HUGE part of why I love this property so much! She is kind, she makes guests feel at home, and embodies all things good about the Hospitality Industry. She is patient, accommodating, and I know that each and every time I stay, it’s going to be the best experience! I will ALWAYS return for another stay!

Clean, friendly staff, very good breakfast choices. N/A

Parking lot was lit and safe, check in was quick and easy, room was clean and comfortable. The only small complaint would be the pillows, they were not very comfortable. Overall a great hotel for our stay.

I loved everything!

Rooms were clean and staff were good.

Easy access to my destination.

Bye

Staff was very polite and courteous

Enjoyed the stay the room was Very clean, and comfortable, quiet, Hotel was location was Excellent, plenty of restaurants and shopping, staff was Excellent

Plenty of restaurants to choose from...Sam's and Walmart are also very near by and several other shopping options including Stonebriar Mall less than 1 mile away :) Everything was perfect!

Wry conveniently close to anything you want. We were staying due to my son having a procedure at the children’s hospital. Staff was friendly and the room, hotel was very clean. Will be staying here again.

Enjoyed our stay, very spacious, and cleanliness. Staff was friendly, we would definitely stay again!

I had a comfortable stay！

I had an amazing stay here, as always! I had a very difficult week, and this was the silver lining at the end of the storm. I had the most amazing staycation, and got some much needed rest and relaxation. I will NEVER skip a staycation at this Fairfield!

Close to where we needed to be.

It was nice

It was clean. We were not greeted when we came in. Felt like we disturb their play time. Group in a corner talking. If they knew they have problems with the dryer, they should fix not tell customers to use the hotel next door.

The room was clean, bathroom came with wall mounted shampoo, conditioner, and body wash so it was very convenient. They don’t have wall mount hand wash and lotion. They also don’t have room services, we came back from out game in the afternoon and the room was not serviced. That’s the only downside to it. The place is quiet and it’s next to tollway in nice area. The local McDonald is very clean, coming from Shreveport not used to seen clean McDonald. There’s plenty of nice local restaurants to go eat as well.

100 % recommend

Professional and comfortable!

No hot water first 2 days.kids are sick due to cold water

Convenient location. Clean property with courteous staff. The way the AC is set the room gets hot then cold all night. Fan cannot be set to run continuously so the AC noise wakes you up each time it starts up. Worst sleep I’ve had in long time.

We could not stay there!! They had no hot water which left us looking for another hotel at 9:00pm

Easy check in and friendly service

Was a great stay. Clean quiet and well maintained.

rating was too high. Very standard no frills hotel

Clean rooms, easy access. Amazing area!

The staff are not very attentive to keeping things stocked and cleaned. You shouldn’t have an employee playing with their phone and getting something to drink while customers are waiting in line (as one example). The food is the standard fare you find in hotels of this level in the domestic American market. It’s nothing special, but I did think the coffee was good. I would certainly stay here again if the price were right.

Moved to a room on opposite side late at night. Some improvements but still sneezing, tingling sensation on skin and migraine. I used to frequent this hotel in 2022/2023. It has definitely declined in quality. I wish i had read the Yelp reviews before booking. Manager has shown no sympathy.

Good Hotel

It is super clean and the team is outstanding.

Friendly staff -

Good stay, good location

Probably one of the nicest hotels I have ever stayed in! More high-end decor, extremely clean, breakfast had lots of choices. Quick elevators, hallways were quiet. The price was excellent. I will most definitely book here again when I am back in the area!

The hotel was nice and clean. I would definitely stay there again.

Great

I have stayed here twice to be close to Children's hospital. The staff was extremely sweet and caring.

check in was quick and easy!! Didn't eat breakfast so no opinion on the food however they had several options. Very clean!!!

Room was clean and the property was quiet

Not secured internet wifi

The property was clean, and the staff was pleasant. There were good options for breakfast, and the had a fun little hot chocolate during the day. It was a nice stay.

The window shade was wonderful as we were able to see out and not feel trapped or boxed in, but we also had privacy. The large shower was beautiful and felt luxurious!

Second time to stay here because it is like a new hotel and there rooms have a tub. I hate showers, so I always look for hotels tgat have a bathtub.

Bed was comfortable and room was spotless. Charging my phone was a challenge. There was not an outlet on the nightstand.

It was a good stay

Almost $200 for one night and our room didn't even have a couch. The bathroom smelled like sewer and wouldn't flush until after a few tries then the room door wouldnt shut all the way. We didnt find out until we came back from the first time we left our room. It had to be forced shut. Breakfast was not very good either.

Will definately stay here again! Zero complaints!

Great clean hotel , very nice & great location

Staff was awesome! CLEANLINESS: The room was exceptionally clean, and I LOVED that they had cleaned the remotes and put them in sealed bags that had verbiage on them confirming they had been cleaned. I also LOVED that the couch appeared to have been cleaned and vacuumed (as I saw vacuum lines on the upholstery). This made me feel safer knowing that staff had gone through such lengths to ensure cleanliness and sanitation. BED/BATHROOM: The bed was comfortable, the shower was amazing, and the bathroom was perfectly stocked with towels! AMENITIES: There was a microwave in the room! Now, I know this should be and is the standard at most hotels now days. However; one of the supposed “high end” hotels in the Plano/frisco area that I frequented for getaways, (who just lost me to this Fairfield) does not have microwaves in all rooms, and it’s a huge inconvenience for the money spent to stay there. So Fairfield DEFINITELY got big points with this! Breakfast is complementary (and yummy!!), and they have a great assortment of snacks and drinks downstairs for guests to purchase, which is super convenient! LOCATION: This property is perfectly located near a plethora of restaurants, Stonebriar Mall (about 1/4 mile down Preston), and just a short drive to the Frisco Star (Sam Rayburn to DNT or up Preston and left on Warren). I will ABSOLUTELY be booking another stay here soon!

No

Breakfast options were still good and plentiful even though we arrived toward the end of the breakfast hours.

Staff was friendly enough and breakfast was as expected for a continental breakfast. One reason I picked this hotel was for the indoor pool that we expected to be swimmable. This was going to be how we killed some time with the kids. It was very cold and were told that the heater was broken.